TicketmasterCS - Tweet Data Analysis
Tweets Analysis - Keyword: @TicketmasterCS
نُشر في 9 إبريل، 2023
نظرة عامة
Tweets covering
9 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
1769
Average age of authors' accounts
8 years
الملخص
Customers are expressing frustration with Ticketmaster's ticket sales process, including sold-out tickets during presales, technical glitches, and ticket scalping. Some are calling for compensation or explanations, while others are questioning the fairness of the system. Some customers are also experiencing issues with their accounts, including lost access to email and password resets.
نمذجة الموضوعات
- Ticketmaster selling out tickets during pre-sale
- Issues with Ticketmaster payment and checkout process
- Complaints about reselling and scalping of tickets
- Technical difficulties with Ticketmaster website and account access
- Criticism of Ticketmaster's bot prevention and general sale process
التحليل العاطفي
The tweets express frustration, anger, disappointment, and feeling cheated towards Ticketmaster and its services. Customers are complaining about sold-out tickets, insufficient quantities, technical issues, bots taking over tickets, and reselling at a higher price. They also express skepticism towards the fairness of Ticketmaster's processes and request compensation for their bad experiences. Some customers are experiencing difficulties accessing their accounts and receiving customer support.
تحليل الاتجاهات
- Issues with ticket sales and availability at Ticketmaster events, particularly with popular artists like Hozier and TWICE
- Complaints about Ticketmaster website functionality, including payment issues and Sold Out messages appearing immediately
- Concerns about ticket reselling, including bots purchasing tickets and fans unable to purchase them at fair prices
- Requests for compensation and assistance with ticket purchases and account access
- Questions and frustrations regarding Ticketmaster's customer service and communication
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أنواع التغريدات
Number of Retweets
30
1% من الإجمالي
Number of Original tweets
783
44% من الإجمالي
Number of tweets that were Quotes
17
0% من الإجمالي
Number of tweets that were Replies
940
53% من الإجمالي
Number of tweets that contain Hashtags
54
3% من الإجمالي
Number of tweets that contain Mentions
1769
100% من الإجمالي
الأجهزة المستخدمة للتغريد
أهم 5 أجهزة
| Source | Count |
|---|---|
| Twitter for iPhone | 1124 |
| Twitter for Android | 333 |
| Twitter Web App | 285 |
| Twitter for iPad | 13 |
| Sprout Social | 7 |
توزيع الأجهزة
أهم 10 حسابات حسب المتابعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Creamfields | Creamfields | Creamfields North is one of the worlds biggest electronic music festivals | 204875 |
| Coventry_City | Coventry City | The Official Twitter page of Coventry City Football Club. Tweets monitored regularly during office hours only (Mon-Fri, 9am-5pm) #PUSB | 158712 |
| ServicioTM | Servicio Tm | Cuenta oficial de atención a clientes de Ticketmaster México. Horario de atención: Lunes a sábado de 9:00 a 21:00 hrs y domingo de 10:00 a 19:00 hrs. | 157205 |
| TicketmasterCS | Ticketmaster CS | The official Ticketmaster UK CS account. Got a Customer Service Query? Ashleigh, Ant, Mantas, and James are here to help! | 126625 |
| TMFanSupport | Ticketmaster Fan Support | US & CA Fan Support - 7 days a week, 9AM - 11PM ET. @TicketmasterCS may be able to help with UK events. @ServicioTM may be able to help with … | 109593 |
| axs | AXS | Events. Tickets. Moments. https://t.co/v8PGrtXyxa • Talk to us: https://t.co/fg74NMSPJv • Learn about our solutions: https://t.co/ZP30ouNnBk | 72494 |
| inspiralsband | Inspiral Carpets | OFFICIAL Twitter Inspiral Carpets. https://t.co/p18TF1rS0X | 46264 |
| AXS_UK | AXS_UK | The latest in music and entertainment news & your ticket to great concerts in the UK. Lead agent for @TheO2 @AEG_Presents, @OVOArena & more! Monitored 9 - 5.30 | 41988 |
| Alexxx97__ | alex | - | 36087 |
| notimxm | NOTIMXM | Viva México Libre 🇲🇽! | 30446 |
أهم 10 حسابات حسب المتابَعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| axs | AXS | Events. Tickets. Moments. https://t.co/v8PGrtXyxa • Talk to us: https://t.co/fg74NMSPJv • Learn about our solutions: https://t.co/ZP30ouNnBk | 44908 |
| ServicioTM | Servicio Tm | Cuenta oficial de atención a clientes de Ticketmaster México. Horario de atención: Lunes a sábado de 9:00 a 21:00 hrs y domingo de 10:00 a 19:00 hrs. | 12285 |
| GreatWallTrek | Hazel Barton | Trekked the Great Wall of China,Machu Picchu,Camino de Santiago,Grand Canyon,Vietnam ...always searching for next great adventure trail. | 10013 |
| TMFanSupport | Ticketmaster Fan Support | US & CA Fan Support - 7 days a week, 9AM - 11PM ET. @TicketmasterCS may be able to help with UK events. @ServicioTM may be able to help with … | 8076 |
| NCRinNA | New Classic Rock in North America | 1 New bands in North America since 2010 (First LP 2010 to now) 2 Bands from outside NA that are touring in NA or about to. 3 Interested in new … | 7971 |
| SileER | SileER | Mum ❤️animals 🐕🐷🐴 RC Brexit Gunners. Loathe cruelty to the vulnerable & hypocrites. RT's not endorsement. #NeverSunak | 7284 |
| ScotsScouser | James Robertson | Scottish Liverpool fan. Father of 4. Massive fan of Still Game & Garth Brooks. Live in Scotland #YNWA #LFC No DM's please | 7035 |
| fib45AD | 𝚘𝚋𝚓𝚎𝚜𝚞𝚜 | Loveable IT nerdy type seeking geeky provider of infinite wisdom. Atheist. Humanist. Sceptic. LFC fan and supporter. Socialist. #GME will change the world! | 5912 |
| DanielLWong | Daniel L. Wong | Instructor @TyndaleU Co-author of Finding Our Voice, Loves #BlueJays #RuntheBurbs IG: daniel.l.wong | FB: Daniel L Wong Author Page | 5646 |
| TheSkyBlueHub | The Sky Blue Hub (everything & anything CCFC) | Account set up to promote anything Cov City related from blogs, vlogs, items for sale such as shirts, pictures or mugs, forums & fan groups on social media. | 4995 |
المستخدمون الأكثر نشاطاً
| Username | Bio | Number of tweets |
|---|---|---|
| BlueGoblinDuex | Everton crushed my joy | 12 |
| davis_katryna | - | 9 |
| LeadFootLizzy | - | 8 |
| SolliTaiwo | Reincarnated🧏🏾♂️ | 8 |
| CarlosD09185682 | - | 7 |
| paigefuller92 | - | 7 |
| henriette2023 | overthinking? oh, you mean predicting the future 💕 #gemini | 7 |
| AmiJones2408 | - | 7 |
| shampesto | Apparent TERF | 7 |
| SavannahSummers | - | 7 |
التغريدات اليومية
أهم 10 تغريدات حسب إعادة التغريد
| ID | Text | Retweet count |
|---|---|---|
| 1641728022758805504 | nah as if ticketmaster sold all the tickets for cigarettes after sex during the presale yesterday, they legit were sold out at 10am when the general sale opened how’s that … | 5 |
| 1638650900095934466 | ME RIGTH NOW: I really feel cheated, what was the point of being prepared for that code so that in the end they do things like that?, they should make … | 3 |
| 1638535179949215744 | @Ticketmaster_Me @TecatePalNorte @lopezobrador_ @Profeco @Ticketmaster_Me @ServicioTM @TicketmasterCS le cancelaron los boletos a mi esposa 3 boletos sin aviso alguno ayúdenme porfavor no pueden hacernos esto | 2 |
| 1641109735108665344 | @TicketmasterCS sooooo when we getting our inhaler electric ballroom codes | 2 |
| 1641090143430889472 | @TicketmasterCS making me want to cry lost all my gig tickets just cuz ur telling me to reset my password n not sending me an email to do so😞😞😞😞😞 | 2 |
| 1638535300635938819 | @El5toBlade @Ticketmaster_Me @TecatePalNorte @lopezobrador_ @Profeco @TicketmasterCS Estimado cliente, te recordamos que nuestro horario de servicio es de 09:00 a 20:30 horas, te pedimos nos escribas el número de compra y … | 1 |
| 1639684408788815872 | @TicketmasterCS Why have you asked me to submit my tax id info so I maybe paid on my tix sale yet neither your website works nor does your phone? 🤔 … | 1 |
| 1641016931762204674 | @Coventry_City this away ticket nonsense is @TicketmasterCS are a joke! my dad tried to get me a ticket today but said he wasnt allowed to pay for me. Ticket in … | 1 |
| 1640143883962134534 | Trying to get my money from @TicketmasterCS after selling tickets but their 1099 form says “Washington” is NOT a valid city in DC @Ticketmaster perhaps another congressional inquiry is in … | 1 |
| 1641714205257613312 | @Busted Are there actually tickets??? @ticketek_uk @TicketmasterCS tried all 3 days this week and nothing | 1 |
أهم 10 تغريدات حسب الإعجابات
| ID | Text | Like count |
|---|---|---|
| 1641728022758805504 | nah as if ticketmaster sold all the tickets for cigarettes after sex during the presale yesterday, they legit were sold out at 10am when the general sale opened how’s that … | 22 |
| 1638650900095934466 | ME RIGTH NOW: I really feel cheated, what was the point of being prepared for that code so that in the end they do things like that?, they should make … | 21 |
| 1639033332599250945 | just watched a floor seat escape me because @TicketmasterCS wouldn't accept my payment and booted me off the page after I tried 2 cards 🥲🥲🥲🥲🥲🥲 | 19 |
| 1639314593964081156 | @TheGarden @Hozier Update: @Ticketmaster @TicketmasterCS explain how it makes sense that you can be about to check out on a ticket and still be “beat by another fan” to it? … | 8 |
| 1641714205257613312 | @Busted Are there actually tickets??? @ticketek_uk @TicketmasterCS tried all 3 days this week and nothing | 8 |
| 1641728135950467074 | @TicketmasterCS why were all the cigarettes after sex tickets sold during the presale yesterday now there’s none left for the rest of us | 7 |
| 1639305541674475521 | Pls @TicketmasterCS I braved your site for the first time in years for Toronto @Hozier tickets and failed because every set of tickets I clicked immediately told me it was … | 6 |
| 1641713832757264386 | @TicketmasterCS I call bullshit - 2 mins past 9 and all Busted tickets at BIC sold out? I imagine they’ll be appearing on stub hub or similar later today at … | 6 |
| 1639305935016402947 | @TicketmasterCS @TMFanSupport Okay @TMFanSupport same issue as stated about. I couldn’t get @Hozier tickets for Toronto because everything I added to my cart was sold out | 6 |
| 1641109735108665344 | @TicketmasterCS sooooo when we getting our inhaler electric ballroom codes | 6 |
أهم اللغات المستخدمة
أهم 10 هاشتاقات
| Hashtag | Count |
|---|---|
| #ticketmaster | 17 |
| #busted | 3 |
| #justinbieber | 3 |
| #abbavoyage | 3 |
| #twice_5th_world_tour | 3 |
| #wrong | 2 |
| #thieves | 2 |
| #sucks | 2 |
| #googoodolls | 2 |
| #dobetter | 2 |
أهم 10 إشارات
| Mention | Count |
|---|---|
| @ticketmastercs | 1803 |
| @ticketmaster | 72 |
| @ticketmasteruk | 50 |
| @ticketmaster_me | 34 |
| @tmfansupport | 25 |
| @busted | 24 |
| @serviciotm | 22 |
| @rickygervais | 19 |
| @profeco | 17 |
| @ticketek_uk | 12 |
سحابة كلمات التغريدات
تحليل الرموز التعبيرية
متوسط الرموز التعبيرية لكل تغريدة:
15
الرموز التعبيرية المستخدمة
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 35 | loudly_crying_face |
| 😂 | 16 | face_with_tears_of_joy |
| 🖕🏾 | 16 | middle_finger_medium-dark_skin_tone |
| 🥲 | 14 | smiling_face_with_tear |
| 😞 | 12 | disappointed_face |
| 🙄 | 12 | face_with_rolling_eyes |
| 😡 | 11 | enraged_face |
| 👍 | 10 | thumbs_up |
| 😊 | 8 | smiling_face_with_smiling_eyes |
| ⚠️ | 8 | warning |
مجموعات الرموز التعبيرية
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 210 |
| People & Body | 56 |
| Symbols | 12 |
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