Tweets Analysis - Keyword: @stewardbank
Overview
Total number of tweets analysed
70
Earliest tweet was on
2023-03-16
Latest tweet was on
2023-03-25
Tweets covering
8 days
Average age of authors' accounts
8 years
Summarization
In these tweets, there are various mentions of Steward Bank and their services, including complaints about customer service, queries about transactions and API, and requests for responses to DMs. There are also mentions of toll fee reviews, local authority budget reviews, and accusations of money laundering. Additionally, there are mentions of other Zimbabwean banks and government institutions.
Topic Modeling
- Toll fees review
- Banking services and issues
- Local authorities budgets
- Business/Executive roles
- Inquiries and follow-ups
Emotional Analysis
The tweets express a wide range of emotions, including frustration with customer service and inquiries about service features such as API for developers and transaction rates. Some tweeters also express anger and accusation, alleging theft and money laundering in reference to Steward Bank. There are also requests for follow-ups on queries and suggestions for financial reviews by ZWL Toll Fees.
Trend Analysis
- ZWL Toll Fees Review
- Customer service issues with Steward Bank
- Budget allocated to local authorities
- Inquiries about Steward Bank services
- Political commentary on government revenue
Types of Tweets
Number of Retweets
8
Percentage of total tweets
11%
Number of Original tweets
21
Percentage of total tweets
30%
Number of tweets that contain Mentions
70
Percentage of total tweets
100%
Number of tweets that were Replies
41
Percentage of total tweets
58%
Number of tweets that were Quotes
1
Percentage of total tweets
1%
Number of tweets that contain Hashtags
3
Percentage of total tweets
4%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 46 |
| Twitter Web App | 13 |
| Twitter for iPhone | 10 |
| Brandwatch | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| bellagushaz | CHATUNGA | 🗝️ | 121,749 |
| bustoptv | #BustopTV | We educate, entertain and provoke thought through skits, mockumentaries and tabloid news. bustopzim@gmail.com/info@bustop.tv | 91,218 |
| OldMutualZW | Old Mutual Zimbabwe | Official account of Old Mutual Zimbabwe. Our team is online weekdays 8AM – 4.30PM Call: +263 (24) 2308 400 Email: contactus@oldmutual.co.zw | 48,130 |
| zinaraZW | ZINARA | Zimbabwe National Road Administation is a parastatal under the Ministry of Transport and Infrastructural Development. | 11,547 |
| ThamuTawengwa | Matemai @BrentfordFC | #WeAreWhatWeRepeatedlyDo #InsomniaGang #WuTangForever. Ghostwriter of #TheBookOfChaos. 👻 #HandidiKuNetswa ✊🏾 | 4,857 |
| mfana_heze | Mfana Heze👶🏽 | Im a millionaire🤓 I just ain't got it in my bank right now... | Chelsea Fc💙 | Entrepreneur | Christian| G63 is Bae❤️ | | 3,137 |
| SINETconnection | SINET | SINET Mission: Advance innovation and enable global collaboration between the public and private sectors to defeat Cybersecurity threats | 2,873 |
| Cannonbolt6 | TheMifiGuy | Cannonbolt I Represent | 2,008 |
| Kris_Kuda | Ideas-R-Us | Artivist, Journalist, Film Maker, Arts Consultant, Student, Photographer, Cinematographer, Doccie Producer. | 1,826 |
| kingofGweru | Mandlenkosi Moyo | I have a dream, that one day a proud resident of Mkoba suburb in Gweru will wake up in the morning and catch a metro/subway/tube or tram to go to work. | 1,797 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| keviazim | Asher | Chelsea fan | 5,001 |
| mfana_heze | Mfana Heze👶🏽 | Im a millionaire🤓 I just ain't got it in my bank right now... | Chelsea Fc💙 | Entrepreneur | Christian| G63 is Bae❤️ | | 4,980 |
| siphekisheni | Sipho Mkwananzi | - | 4,278 |
| ThamuTawengwa | Matemai @BrentfordFC | #WeAreWhatWeRepeatedlyDo #InsomniaGang #WuTangForever. Ghostwriter of #TheBookOfChaos. 👻 #HandidiKuNetswa ✊🏾 | 3,523 |
| Cannonbolt6 | TheMifiGuy | Cannonbolt I Represent | 3,013 |
| OldMutualZW | Old Mutual Zimbabwe | Official account of Old Mutual Zimbabwe. Our team is online weekdays 8AM – 4.30PM Call: +263 (24) 2308 400 Email: contactus@oldmutual.co.zw | 2,784 |
| kingofGweru | Mandlenkosi Moyo | I have a dream, that one day a proud resident of Mkoba suburb in Gweru will wake up in the morning and catch a metro/subway/tube or tram to go to work. | 2,505 |
| SikhulekelaniM1 | SikhulekelaniM1 | Wife and a proud mother of two. | 2,354 |
| ncubeleon | Leonard Lizwe Ncube | Journalist, PR and media consultant based in Victoria Falls. Posts on this account are my personal opinion and do not represent views of my employer. | 2,248 |
| Kris_Kuda | Ideas-R-Us | Artivist, Journalist, Film Maker, Arts Consultant, Student, Photographer, Cinematographer, Doccie Producer. | 2,024 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| NaisonNgulube | If you are not willing to risk the unusual, you will have to settle for the ordinary-Naison Ngulube 2016 | 7 |
| Kris_Kuda | Artivist, Journalist, Film Maker, Arts Consultant, Student, Photographer, Cinematographer, Doccie Producer. | 6 |
| kingofGweru | I have a dream, that one day a proud resident of Mkoba suburb in Gweru will wake up in the morning and catch a metro/subway/tube or tram to go to work. | 5 |
| Willismuka | The 🐐 | 4 |
| Cannonbolt6 | Cannonbolt I Represent | 3 |
| Dendera_Chopper | - | 3 |
| munapoano | Accounting by Calling | Very passionate about charitable work | Core founding and executive member of Khalid Hope Foundation | Jesus is my Redeemer | Zimbabwean | 2 |
| jsphm88 | new world order | 2 |
| tatstongo | - | 2 |
| mfana_heze | Im a millionaire🤓 I just ain't got it in my bank right now... | Chelsea Fc💙 | Entrepreneur | Christian| G63 is Bae❤️ | | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1636676666188603394 | Public Notice : ZWL Toll Fees Review @MinistryofTID @ZBCNewsonline @HeraldZimbabwe @Zimpapers @NMBBankZim @CBZHoldings @BancabcZW @NedbankZimbabwe @EcobankZW @FBCHoldings @AfcHoldings @CabsZimbabwe @stewardbank @POSBZimbabwe @nbshousing @EcoCashZW @OneMoneyZw https://t.co/Yr7ErNJ7Bc | 10 |
| 1637395294257070081 | Good day @stewardbank, I shared my email address as per your request above but my request that I logged on the 6th of March is yet to be addressed. | 1 |
| 1637079964905361408 | @stewardbank I logged a simple query with ID 707472 on the 6th of March | 1 |
| 1639336400406315026 | @stewardbank please check DM. | 0 |
| 1637075218366603266 | @stewardbank You stole from me guys with your OTP I am now tired please refund asup | 0 |
| 1638237964034535434 | @stewardbank Since the 6th of March you are still "working on it"... This is pathetic! | 0 |
| 1638234445730684928 | @stewardbank someone transferred $10000 RTGS to my account and I received $8500 - what happened to the balance | 0 |
| 1638215242416046082 | @stewardbank I am following up | 0 |
| 1638119446253281280 | @stewardbank check your dm please | 0 |
| 1637910806971990017 | @stewardbank check your dm please!!! | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1636676666188603394 | Public Notice : ZWL Toll Fees Review @MinistryofTID @ZBCNewsonline @HeraldZimbabwe @Zimpapers @NMBBankZim @CBZHoldings @BancabcZW @NedbankZimbabwe @EcobankZW @FBCHoldings @AfcHoldings @CabsZimbabwe @stewardbank @POSBZimbabwe @nbshousing @EcoCashZW @OneMoneyZw https://t.co/Yr7ErNJ7Bc | 10 |
| 1639148260106600448 | @Jon_Bizzle_ZW @MudiwaHood @stewardbank He made his money as a what ? 🤣🤣🤣 | 9 |
| 1636848285179691008 | @zinaraZW @MinistryofTID @ZBCNewsonline @HeraldZimbabwe @Zimpapers @NMBBankZim @CBZHoldings @BancabcZW @NedbankZimbabwe @EcobankZW @FBCHoldings @AfcHoldings @CabsZimbabwe @stewardbank @POSBZimbabwe @nbshousing @EcoCashZW @OneMoneyZw We hope you will also review the budgets allocated to local authorities . | 2 |
| 1637025461602533379 | That moment when you been waiting in the queue almost an hour and the Teller decides it's the right time for a cuppa tiff. Off they go! Speaking of which @stewardbank Joina City: Yah panomirwa paye. 🙌🏾😓 #thedeathofcustomerservice | 2 |
| 1636351877775237120 | @GRC_NetworkZim @POSBZimbabwe @BancabcZW @NMBBankZim @NLinZimbabwe @cohsunshinecity @MasvingoTourism @MasvingoCity @fm_reinsurance @FirstCapitalZim @ShingiMunyeza @InsuranceZw @HInsuranceZW @stewardbank @FBCHoldings @zb_foryou @zimplats @DeptCommsZW @ZimTreasury @USEmbZim @HeraldZimbabwe , | 1 |
| 1638550566065299458 | Dear @stewardbank I am making a follow up on the query ID 707472 logged on the 6th of March. You are inconviniencing me please. | 1 |
| 1637395294257070081 | Good day @stewardbank, I shared my email address as per your request above but my request that I logged on the 6th of March is yet to be addressed. | 1 |
| 1638875172735164417 | @OldMutualZW @stewardbank I have sent you a DM @OldMutualZW | 1 |
| 1637075218366603266 | @stewardbank You stole from me guys with your OTP I am now tired please refund asup | 1 |
| 1639030928847536128 | @bellagushaz Musadaro @MudiwaHood Gushungo. People will end up saying his businesses are there launder money. He made his money as an executive at @stewardbank | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #stewardpay | 1 |
| #thedeathofcustomerservice | 1 |
| #cloud | 1 |
| #sinetsv | 1 |
| #siliconvalley | 1 |
| #cybersecurity | 1 |
| #ciso | 1 |
| #sinet | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @stewardbank | 74 |
| @naisonngulube | 8 |
| @bancabczw | 8 |
| @heraldzimbabwe | 7 |
| @nmbbankzim | 7 |
| @nedbankzimbabwe | 7 |
| @ecobankzw | 7 |
| @fbcholdings | 7 |
| @posbzimbabwe | 7 |
| @oldmutualzw | 6 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
15
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 3 | rolling_on_the_floor_laughing |
| 🕯️ | 2 | candle |
| 😂 | 1 | face_with_tears_of_joy |
| 🤦♂️ | 1 | man_facepalming |
| 🙌🏾 | 1 | raising_hands_medium-dark_skin_tone |
| 😓 | 1 | downcast_face_with_sweat |
| 🏦 | 1 | bank |
| 🙏🏿 | 1 | folded_hands_dark_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| People & Body | 3 |
| Objects | 2 |
| Travel & Places | 1 |