Tweets Analysis - Keyword: @VirginMENA
Overview
Total number of tweets analysed
7
Earliest tweet was on
2023-03-25
Latest tweet was on
2023-03-30
Tweets covering
4 days
Average age of authors' accounts
7 years
Summarization
The tweets mention issues with VirginMENA's customer service, a customer requesting a bill for a damaged headset, a request for a visit to Asia by Jack Whitehall, and a complaint about poor communication from the company's chat bot.
Topic Modeling
- Customer service issues
- Purchasing issues
- Request for celebrity appearance
- Product warranty
- Mobile device billing
Emotional Analysis
The first two tweets express frustration and dissatisfaction with VirginMENA's customer service over a billing issue and a missing receipt for a damaged item. The third tweet expresses a hopeful plea for VirginMENA and Jack Whitehall to visit Hong Kong or Singapore. The last tweet expresses anger and disappointment with VirginMENA's online customer service chat bot and a decision to not make future purchases from the company.
Trend Analysis
- Customer complaints regarding product issues and billing
- Suggestions for company to expand into new locations
- Mention of a specific celebrity endorsing or working with the company
- Negative feedback on customer service and use of chat bots
Types of Tweets
Number of Retweets
3
Percentage of total tweets
42%
Number of Original tweets
1
Percentage of total tweets
14%
Number of tweets that contain Mentions
7
Percentage of total tweets
100%
Number of tweets that were Replies
3
Percentage of total tweets
42%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
3
Percentage of total tweets
42%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 5 |
| Twitter Web App | 1 |
| Twitter for Android | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| jayjacks24 | MancJane ๐ฌ๐ง๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ | Love the UK proud to be British๐ฌ๐ง MUFC Born and bred a red. Proud Manc โค๏ธ Love the monarchy especially Prince and Princess of Wales William and Catherine. | 1,907 |
| chhotels | V.Y | Everything has beauty, but not everyone sees it, Choose a job you love, and you will never have to work a day in your life.Confucius i do and my firsth love | 428 |
| ATwo2 | ุนุจุฏุงููู ุซุงูู ุงูุบุงูู | ุฑูุงุถูุ ุงูุชุตุงุฏูุ ููู ุฑ #crypto $ROSE | 385 |
| eliss_fan | ELISSA.fan | fan for @elissakh โค๏ธ๐ ๐ผ๐๐๐ค๐ค๐๐๐ โจ(he/him) | 78 |
| AbSahotmailcom2 | A | - | 24 |
| NisaluChala | Nisalu | - | 3 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| jayjacks24 | MancJane ๐ฌ๐ง๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ | Love the UK proud to be British๐ฌ๐ง MUFC Born and bred a red. Proud Manc โค๏ธ Love the monarchy especially Prince and Princess of Wales William and Catherine. | 3,120 |
| chhotels | V.Y | Everything has beauty, but not everyone sees it, Choose a job you love, and you will never have to work a day in your life.Confucius i do and my firsth love | 1,893 |
| AbSahotmailcom2 | A | - | 686 |
| ATwo2 | ุนุจุฏุงููู ุซุงูู ุงูุบุงูู | ุฑูุงุถูุ ุงูุชุตุงุฏูุ ููู ุฑ #crypto $ROSE | 321 |
| eliss_fan | ELISSA.fan | fan for @elissakh โค๏ธ๐ ๐ผ๐๐๐ค๐ค๐๐๐ โจ(he/him) | 231 |
| NisaluChala | Nisalu | - | 86 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| AbSahotmailcom2 | - | 2 |
| ATwo2 | ุฑูุงุถูุ ุงูุชุตุงุฏูุ ููู ุฑ #crypto $ROSE | 1 |
| NisaluChala | - | 1 |
| chhotels | Everything has beauty, but not everyone sees it, Choose a job you love, and you will never have to work a day in your life.Confucius i do and my firsth love | 1 |
| eliss_fan | fan for @elissakh โค๏ธ๐ ๐ผ๐๐๐ค๐ค๐๐๐ โจ(he/him) | 1 |
| jayjacks24 | Love the UK proud to be British๐ฌ๐ง MUFC Born and bred a red. Proud Manc โค๏ธ Love the monarchy especially Prince and Princess of Wales William and Catherine. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641236598632095747 | @VirginMENA and this is my mobile number registered with you in the device 00966543333653, and your father is contacting me about sending the bill by e-mail | 0 |
| 1641236569431453698 | @VirginMENA I contacted you privately as you replied. I bought a Bose headphone from your branch in Abu Dhabi on Bani Yas Island, and they did not give me the bill. And now I pay the bill for the warranty. Because the headset was damaged on me, and they asked for the bill, | 0 |
| 1639651579770081280 | @VirginMENA @jackwhitehall Come to Hong Kong (or Singapore)! ๐๐ป๐๐ป | 0 |
| 1639598309458190337 | @VirginMENA you guys have the worst customer service online ever, the way your chat bot speak with your customers is insane. Will never buy anything from you again https://t.co/BEGaxvwRi4 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641236598632095747 | @VirginMENA and this is my mobile number registered with you in the device 00966543333653, and your father is contacting me about sending the bill by e-mail | 0 |
| 1641236569431453698 | @VirginMENA I contacted you privately as you replied. I bought a Bose headphone from your branch in Abu Dhabi on Bani Yas Island, and they did not give me the bill. And now I pay the bill for the warranty. Because the headset was damaged on me, and they asked for the bill, | 0 |
| 1639651579770081280 | @VirginMENA @jackwhitehall Come to Hong Kong (or Singapore)! ๐๐ป๐๐ป | 0 |
| 1639598309458190337 | @VirginMENA you guys have the worst customer service online ever, the way your chat bot speak with your customers is insane. Will never buy anything from you again https://t.co/BEGaxvwRi4 | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #virginmegastoretickets | 2 |
| #tsoi | 1 |
| #moe | 1 |
| #saharnayaleil | 1 |
| #jackwhitehall | 1 |
| #dubai | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @virginmena | 7 |
| @jackwhitehall | 2 |
| @elissakh | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
85
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ | 2 | tear-off_calendar |
| ๐ | 2 | round_pushpin |
| ๐๐ป | 2 | folded_hands_light_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Objects | 4 |
| People & Body | 2 |