ask_AXIS - Tweet Data Analysis
Tweets Analysis - Keyword: @ask_AXIS
2023年4月8日に公開
概要
Tweets covering
9 days
Latest tweet was on
2023-03-30
Earliest tweet was on
2023-03-20
Total number of tweets analysed
2,472
Average age of authors' accounts
8 years
要約
The tweets mostly consist of users' complaints and questions regarding the pricing, packages, bonuses, and services offered by AXIS, a mobile network operator. Users express their disappointment over the expensive and limited packages and bonuses while also questioning the company's customer service and technical issues. AXIS responds to most tweets, asking users to provide further details via DM and apologizing for the inconvenience.
トピックモデリング
- Complaints about AXIS pricing and packages
- Requests for assistance with AXIS services and accounts
- Difficulty redeeming AXIS bonuses and promotions
- Issues with AXIS network performance and speed
- General discussion and questions about AXIS services
感情分析
The tweets express various negative emotions towards the services provided by @ask_AXIS, such as frustration, disappointment, and confusion. Some users complain about the increasing costs and lack of value in their packages, while others express dissatisfaction with the bonuses they receive from the company. Additionally, there are some requests for assistance and follow-up, indicating a level of dissatisfaction with the overall customer service experience.
トレンド分析
- Complaints about increasing prices and lack of value for money for packages and bonuses from AXIS
- Requests and queries for bonuses, packages and promotions from AXIS
- Customer service queries, including issues with bonus activation and slow internet speeds
- Requests for followers and direct message inquiries for more information regarding AXIS services
- General frustration and dissatisfaction with AXIS services and packages
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ツイートの種類
Number of Retweets
13
全体の0%
Number of Original tweets
418
全体の16%
Number of tweets that were Quotes
5
全体の0%
Number of tweets that were Replies
2,038
全体の82%
Number of tweets that contain Hashtags
1,008
全体の40%
Number of tweets that contain Mentions
2,472
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Axis Care App | 995 |
| Twitter for Android | 918 |
| Twitter Web App | 405 |
| Twitter for iPhone | 131 |
| Zendesk | 20 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AXISgsm | AXIS | #EksisDiJamKritis | 336,418 |
| ask_AXIS | AXIS | Untuk bantuan atau informasi terkait nomor AXIS, kamu juga bisa langsung chat Maya di https://t.co/LoQWSR5JOs, klik https://t.co/HzicBK4f8c ya. 😊 #YukChatMayaAja | 160,827 |
| XLAxiata_Tbk | XL Axiata | Official Account Twitter PT XL Axiata Tbk. #1 Converged Operator in Indonesia. #JadiLebihBaik | 121,002 |
| danawallet | DANA.id | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id | 76,891 |
| dafidio | RK | - | 46,123 |
| AxisDirect_In | Axis Direct | Simply Smart. Simply Awesome. Simply Simple. Investing #SimpleHai. All Investments. One Destination. | 45,349 |
| dwiheryantop | SETAN TAUBAT | Vegan Pollo | IG : dwiheryantoputra | Olahraga - Wisata - Kereta | #swimming | #calisthenics | Remote Sensing & GIS #UGM | 20,634 |
| BandBajaateRaho | Band Bajaate Raho (BBR) | Amplifying Consumers Voice. Mission: Most powerful community of consumers to support each other in real-time. https://t.co/EDXVWV1n5o (Sunday = Holiday) | 20,618 |
| diarymoomin | feeᵔⰙᵔ pacar renjun | renjun first, renjun second | 18,207 |
| Hanif_AF | Hanif Ahmad Fauzi | 👮 Hansip-nim | Idol Blogger | Sociologist | 10,078 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| diarymoomin | feeᵔⰙᵔ pacar renjun | renjun first, renjun second | 18,413 |
| realfuckboishit | Rudyrexy | 0% energy | 6,783 |
| ursweetheartts | 𝕭𝖆𝖑𝖑 | Seek respect, not attention. | 5,355 |
| stryiaz10 | 아라 | — ⛓️🥂🥢ミ silence is better Than unnecessary drama. | 4,078 |
| dernajae | Nadin°¦ | FAN ACCOUNT OF #JAEMIN | 3,988 |
| liahokilic | lia happywin | llllllllllllll L llllllllllll ingin bahagia disetiap hari @.haappywinwin suspend pls don't reroll me | 3,635 |
| bellavieenrose | Bella | Bismillahirrahmanirrahim 🍀 sorry for spamming🥹 | 3,600 |
| Hanif_AF | Hanif Ahmad Fauzi | 👮 Hansip-nim | Idol Blogger | Sociologist | 3,219 |
| yaudayaiya | (. ❛ ᴗ ❛.) | ngomul didieu | 2,784 |
| Ppkmwithoutpp | frizz | ⓘ This user needs a hug. | 2,439 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| ask_AXIS | Untuk bantuan atau informasi terkait nomor AXIS, kamu juga bisa langsung chat Maya di https://t.co/LoQWSR5JOs, klik https://t.co/HzicBK4f8c ya. 😊 #YukChatMayaAja | 995 |
| XLAxiata_Tbk | Official Account Twitter PT XL Axiata Tbk. #1 Converged Operator in Indonesia. #JadiLebihBaik | 298 |
| RLahae | Sky | 29 |
| danawallet | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id | 20 |
| BudiOno07110449 | - | 18 |
| sophorabelle_ | mf~ 00' | 10 |
| siung_lie | - | 10 |
| bawakadidaw | hidup ini pnuh cobaan tpi tlong jngan coba utk dicoba coba | 9 |
| FajarKh90277174 | - | 9 |
| tahu4477 | Mencari yg srius,bukan karena harta🙏🙏 | 8 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1638195945186926594 | Min knp Axis sinyalnya sekarang jelek bgt si buka sw aja loading dulu padahal harga kuota internet nya makin mahal @ask_AXIS | 1 |
| 1639354772431196160 | @Introvibes_id Hi Kak Introvibes_id, bisa dibantu follow akun Twitter @ask_AXIS dan mohon maaf atas kendala jaringanya ya. Untuk pengecekan, silakan menginformasikan nomor serta detailnya melalui DM ya dan mohon di … | 1 |
| 1640183659151097857 | @tanyakanrl Apakah perlu move ke @myXL ???? @ask_AXIS mahal dan bonus pada hilang satu per satu. | 1 |
| 1640927255710015489 | gua laporan paket game AXIS error dari 19 sep 2021, masih belum juga di perbaiki, emang strategi marketing lu kan cari cuan biar customer beli kuota utama terus, caranya gini … | 1 |
| 1638896030086488067 | @AxisBank @AxisBankSupport @ask_AXIS How come in this digital banking era you are not able to open a simple current account even in 11 days. | 1 |
| 1640990313320968192 | @ask_AXIS JANGAN MAU BELI KOUTA APALAGI BELI KARTU AXIS, SINYAL UDAH KAYA KEONG AJA ANJING LEMOT PARAH. CHAT ADMIN JUGA PERCUMA BACOT DOANG MAU DI PERBAIKI TAPI SINYAL GITU" AJA. … | 1 |
| 1641119986147115016 | @AxisBank @AxisBankSupport @ask_AXIS How long do you need for a resolution? It's been 25 days and still no refund. Not even a proper resolution. this is worse than ever... @RBI … | 1 |
| 1639050139380903936 | @ask_AXIS Pelayanan axis yg sangat buruk, tolong dong kalo bug di perbaiki dan kembalikan uang gak saya https://t.co/5yOBVBNXeJ | 0 |
| 1639051501535649792 | @ask_AXIS @gtyoade suruh dm trus, tp gaada solusi | 0 |
| 1639051172559601664 | @gtyoade Hi Kak Tyo, bisa dibantu follow akun Twitter @ask_AXIS dan mohon infokan untuk pertanyaan terkait dengan layanan AXIS melalui DM ya :) Thanks - #M34 | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1640002019992948736 | @tanyakanrl @ask_AXIS km jugk gni dong | 18 |
| 1638403639768412161 | @convomf @ask_AXIS gk mau ngadain apa, mana tambah mahal terus paket yg biasa di beli sekarang udh gak ada lagi hihhh | 17 |
| 1640178464396562433 | @tanyakanrl Kita dah lama jd soulmate loh. Kapan kamu begini? 🥺 @ask_AXIS https://t.co/8J5Uafur62 | 13 |
| 1638709018423353344 | @kegblgnunfaedh Min @ask_AXIS kenapa kalo langsung isi paket data engga nambah masa aktif kartu? | 13 |
| 1639135655820402688 | @AREAJULID @ask_AXIS knpa makin kesini psketnya makin mahal dan boros bangett😣😣 | 9 |
| 1638381727503753219 | @convomf @ask_AXIS min kapan Axis ada beginian😭 | 8 |
| 1638712209269481478 | @ka_renaaa Hi Kak Rubah, bisa dibantu follow akun twitter @ask_AXIS dan mohon maaf atas hal ini, silakan infokan nomor dan detailnya via DM ya :) Thanks - #M37 | 7 |
| 1640709745274425350 | @sosmedkeras Tenang kan ada @ask_AXIS bonus ada, teruntuk @ask_AXIS banyakin dong bunosnya😂🙏 | 7 |
| 1638409251403206658 | @convomf @ask_AXIS minimal balikin kuota 8gb 7day 13rb lah.. dah itu aja.. | 5 |
| 1638389551738798080 | @convomf @ask_AXIS manaaaaa manaaaaaaaaaaaaaaaaaaaaa | 4 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #m34 | 88 |
| #m167 | 85 |
| #m83 | 76 |
| #m38 | 74 |
| #m138 | 74 |
| #m35 | 66 |
| #m142 | 58 |
| #m103 | 53 |
| #m47 | 52 |
| #m223 | 50 |
トップ10メンション
| Mention | Count |
|---|---|
| @ask_axis | 2,524 |
| @myxlcare | 353 |
| @axisgsm | 93 |
| @xlaxiata_tbk | 75 |
| @convomf | 68 |
| @tanyakanrl | 56 |
| @kegblgnunfaedh | 20 |
| @telkomsel | 19 |
| @rlahae | 16 |
| @danawallet | 15 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
9
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 74 | loudly_crying_face |
| 🙏 | 14 | folded_hands |
| 😊 | 13 | smiling_face_with_smiling_eyes |
| 😒 | 8 | unamused_face |
| 💎 | 7 | gem_stone |
| 😔 | 6 | pensive_face |
| 😅 | 6 | grinning_face_with_sweat |
| 😂 | 5 | face_with_tears_of_joy |
| 😑 | 5 | expressionless_face |
| 🙂 | 4 | slightly_smiling_face |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 183 |
| People & Body | 34 |
| Objects | 9 |
| Symbols | 6 |
| Activities | 2 |
| Travel & Places | 2 |
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