fcmb_help - Tweet Data Analysis
Tweets Analysis - Keyword: @fcmb_help
2023年3月8日に公開
概要
Tweets covering
10 days
Latest tweet was on
2023-02-21
Earliest tweet was on
2023-02-11
Total number of tweets analysed
1,315
Average age of authors' accounts
6 years
要約
FCMB has been praised for their customer satisfaction, disbursements of cash, and helpfulness in resolving customer issues. Customers have highlighted their banking app and timely responses in resolving complaints as features of the bank that make them stand out. However, customers have also raised concerns regarding deposits and transaction reversals, prompting requests for the bank to explain the charges.
トピックモデリング
- Customer Satisfaction with FCMB Services
- Reversal of Transactions and Fees
- Award for Bank of the Year
- Incompatibility of Bank Apps
- Maintenance Fees for Transactions
感情分析
The majority of these tweets express positive emotions towards FCMB, such as appreciation, gratitude, and satisfaction. There are also some tweets expressing confusion and frustration with FCMB, as well as anger and disbelief in regards to the bank's maintenance fees. Finally, some of the tweets express a sense of urgency and a need for assistance from FCMB.
トレンド分析
- Customer Satisfaction
- Direct Message Processing of Reversals
- POS Transactions
- Money Disbursement
- Maintenance Fees
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ツイートの種類
Number of Retweets
58
全体の4%
Number of Original tweets
499
全体の37%
Number of tweets that were Quotes
8
全体の0%
Number of tweets that were Replies
756
全体の57%
Number of tweets that contain Hashtags
65
全体の4%
Number of tweets that contain Mentions
1,315
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for Android | 735 |
| Twitter for iPhone | 346 |
| Twitter Web App | 153 |
| Hootsuite Inc. | 76 |
| TweetDeck | 3 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ZenithBank | Zenith Bank | We are a leading African Bank with a bias for providing quality service and innovative products that go on to define acceptable industry standards. | 1,543,334 |
| MyFCMB | FCMB | Helping people, businesses & communities thrive since 1982. Follow to see what we are up to. Need help? Send a DM to our help handle @fcmb_help for resolution | 189,872 |
| Quickteller | Quickteller | Quickteller Business, convenient recharge, funds transfer & bill payments. Send a DM to @iswsupport for support assistance. | 86,453 |
| ObaSolomoniTips | KGSB👑 | FOOTBALL LOVER ❤ | 72,697 |
| blsnjaja | OKO-JAJA | A Humanitarian❤/ An Environmental Chemist😄/ Proud Rotary Member💯/#1DDrive | 22,077 |
| shayshasexy | Sexy Duchess | tweeting myself and other beautiful women follow @sexyduchesz | 16,877 |
| Toriah__ | Toriah | Catholic| Budding Project Manager | 📩 asktoriah@gmail.com | 11,577 |
| Iam_Bellove | Bello Rabiu Isa 🇳🇬 | RIJF_BABA @fcbarcelona Fan ❤💙 | 11,262 |
| TheAdamuKarima | Luna girl ✨ | Ambassador: @AONcollective .Artist. Digital Artist #WomenInNFT Sasuke 엄마 | 7,317 |
| Osmoses_1 | CalculatedRisk🤜 | Millions on my mind.... let's win together 💯💯💯🏆🏆 | 7,287 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| blsnjaja | OKO-JAJA | A Humanitarian❤/ An Environmental Chemist😄/ Proud Rotary Member💯/#1DDrive | 20,922 |
| Iam_Bellove | Bello Rabiu Isa 🇳🇬 | RIJF_BABA @fcbarcelona Fan ❤💙 | 8,593 |
| ObaSolomoniTips | KGSB👑 | FOOTBALL LOVER ❤ | 8,275 |
| streetlife | Ademola Oladipo ✊🏾👨💻☕ | Passionate coffee lover. Hardcore troublemaker. Certified problem solver. Food junkie. Devoted internet ninja. Thinker. Gamer. High functioning sociopath. | 6,446 |
| ConSpirito_C | 𝕮𝖔𝖓►𝐒p𝓲 я𝓲 𝐓σ 𓃵 ⚓ | I don't engage in mental combat with the unarmed. || Allah's FAVOURITE Child || A Lion in a Man's body || @ChelseaFC 💙 Ps: STUPID PEOPLE SHOULDN'T BREED | 6,344 |
| The_khemist | The Khemist | Billion Dollar Dream 💵 || Découverte de soi || Public Commentator || @ChelseaFC | 5,804 |
| RDTsmart | Royal Diadem | Royal Diadem | 5,003 |
| Haidarfarouk | UMAR ALIYU | Economist|Advocate of Good Governance|Certified by Google | 4,999 |
| dashinosm | DÆNÏĒL🏌️ | 🧬 Life is measured by achievement and not years alone! | 4,962 |
| TheAdamuKarima | Luna girl ✨ | Ambassador: @AONcollective .Artist. Digital Artist #WomenInNFT Sasuke 엄마 | 4,869 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| MyFCMB | Helping people, businesses & communities thrive since 1982. Follow to see what we are up to. Need help? Send a DM to our help handle @fcmb_help for resolution | 191 |
| mimee_o | calm and can be crazy at times😘😘😘😘 | 12 |
| murphiours | Haleemah_Harriff_Hamzat Ashabi_Akanni_Alade | 11 |
| IyanuoluwaFagb2 | - | 8 |
| FlawordHQ | SEO Content Creator || Special Force || Chief Editor @ Flaword Digital Agency | 8 |
| ChiomaJ76662614 | I'm Chioma Jennifer, I always look good, I do not have a bad bone in my body and never put anyone down. I dream big and work hard . I … | 8 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 7 |
| local_psy | Authenticity is being who you are. You aim to make your identity visible to others. | 7 |
| ikawsjustus | Singer 🎵 Video Editor 🎥 Motion Graphics Designer 💨 Ijaw | Burna boy 🦍| CR7 ⚽| Arsenal FC | Christian ✝️ Welcome to my world 🌎. IG: @ikawsjustus | 6 |
| rdoghro | rdoghro@yahoo.com | 6 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1626561856646049792 | FCMB dey pay abeg no scatter am. My best Bank now 💪 They don’t disappoint me @MyFCMB @fcmb_help | 5 |
| 1626555722639998976 | @MyFCMB @kelvinphotoshop @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been … | 3 |
| 1626555869327421443 | @MyFCMB @_Otit0 @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been stranded … | 2 |
| 1627194094685495296 | Dear @fcmb_help @MyFCMB what does it take for your bank to reverse a failed online transaction of #5600 for cable subscription (Gotv) since 29th of January? I have been to … | 2 |
| 1625140329543335936 | Got to this bank by 3:17 and they said they've closed since 2:30pm🥲. After walking a long distance just to withdraw cash. Why would you close early without a formal … | 2 |
| 1626555609234513928 | @MyFCMB @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been stranded please … | 2 |
| 1626555561507430404 | @MyFCMB @ch0wskie @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been … | 2 |
| 1626555436047511553 | @MyFCMB @Top2_scia @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been … | 2 |
| 1626554569416220673 | @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been stranded please … | 2 |
| 1626177956711174145 | @fally77charles @fairmoney_ng @cenbank @fcmb_help @fairmoney_ng stop your fraudulent act !!! unblock the account !! you people are scam !!! | 1 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1626561856646049792 | FCMB dey pay abeg no scatter am. My best Bank now 💪 They don’t disappoint me @MyFCMB @fcmb_help | 38 |
| 1626142719021133826 | @WipWorksNg Hello WipWorksNg, we empathize with you on this report. Please send us a direct message on @fcmb_help to process the reversal. -JU | 13 |
| 1626683594805596163 | The award for Bank Of The Year should go to First City Monument Bank @MyFCMB @fcmb_help. They really tried with customer’s satisfaction and disbursements of cash this pressure period. 👏. … | 11 |
| 1626192388115902466 | @pas_dawg Apologies for the inconveniences. Please send us a direct message on @fcmb_help to process the reversal. -JU | 7 |
| 1626556714550980609 | @ikawsjustus Apologies for the inconveniences. Please send us a direct message on @fcmb_help to process reversal. -JU | 4 |
| 1626693573218390022 | Thank you @MyFCMB @fcmb_help for standing by me! When all other banks fucked me up, you stood by me! Your app has never messed me up! I still buy my … | 4 |
| 1626202797657018369 | @MyFCMB @NormanAkwue @fcmb_help Fcmb Dey answer for fidelity bank?😀😀 Y’all watching each others back at this crucial point. | 4 |
| 1627988261573369856 | @Harmless12345 @MyFCMB @fcmb_help Good morning FCMB,I don't know why I've been debited of #8,189 for search legal fees. Please explain clearer abeg | 2 |
| 1627603387985305601 | Dear @MyFCMB @fcmb_help, I made a transaction on the 16th of this month. I was debited but the person didn't receive anything. And the money is yet to be reversed. … | 2 |
| 1626481624018812928 | @_CyberChefOne @fcmb_help Sighhhh🤦🏽♀️ | 2 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #fcmb | 4 |
| #10 | 4 |
| #500 | 4 |
| #5000 | 3 |
| #8 | 3 |
| #cbn | 3 |
| #2000 | 2 |
| #mybankandi | 2 |
| #fcmbhelp | 2 |
| #5600 | 2 |
トップ10メンション
| Mention | Count |
|---|---|
| @fcmb_help | 1,419 |
| @myfcmb | 624 |
| @cenbank | 101 |
| @fccpcnigeria | 27 |
| @csmnig | 26 |
| @consumersncc | 22 |
| @gtbank | 21 |
| @mbuhari | 20 |
| @fcmb | 20 |
| @firstbankngr | 18 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
20
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 37 | loudly_crying_face |
| 😡 | 32 | enraged_face |
| 😂 | 26 | face_with_tears_of_joy |
| ❌ | 25 | cross_mark |
| 🤣 | 24 | rolling_on_the_floor_laughing |
| 🙏 | 12 | folded_hands |
| 😹 | 10 | cat_with_tears_of_joy |
| 😆 | 9 | grinning_squinting_face |
| 😢 | 6 | crying_face |
| 😪 | 6 | sleepy_face |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 191 |
| People & Body | 38 |
| Symbols | 26 |
| Travel & Places | 8 |
| Objects | 3 |
| Animals & Nature | 2 |
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