hmindia - Tweet Data Analysis
Tweets Analysis - Keyword: @hmindia
2023年3月2日に公開
概要
Tweets covering
10 days
Latest tweet was on
2023-02-20
Earliest tweet was on
2023-02-10
Total number of tweets analysed
97
Average age of authors' accounts
8 years
要約
People are expressing dissatisfaction with H&M's customer service and refund process. They have not received a timely response from the company, despite multiple attempts of contacting customer care and visiting retail outlets. There are also reports of merchandise from the company being defective, as well as unreliable shipping services from delivery agents. People are urging H&M to look into the matter and improve their service.
トピックモデリング
- Negative responses from customer care
- Refund issues
- Brands used by customers
- Poor quality of the products
- Failed deliveries and services
感情分析
The emotions expressed in these tweets range from frustration and disappointment to anger and indignation. Many of the tweets express frustration with the customer service of H&M, accusing them of not refunding money and providing fake references numbers. Other tweets express disappointment in the quality of their products, as well as dissatisfaction with their delivery service. Finally, there is a general sentiment of distrust towards the company, with some tweets urging the government to ban them in India.
トレンド分析
- Customer Care services and refund requests of H&M
- Negligence from a renowned fashion brand
- Unprofessional behavior from third-party service providers
- Product quality and product return for H&M customers
- Complaints against the insurance service provided by Future Generali
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ツイートの種類
Number of Retweets
3
全体の3%
Number of Original tweets
25
全体の25%
Number of tweets that were Quotes
4
全体の4%
Number of tweets that were Replies
66
全体の68%
Number of tweets that contain Hashtags
3
全体の3%
Number of tweets that contain Mentions
97
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter Web App | 50 |
| Twitter for iPhone | 25 |
| Twitter for Android | 22 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MarketcityKurla | Phoenix Marketcity | Spoil yourself with Shopping, Dining & Entertainment options at Mumbai's ultimate shopping destination. Choose from over 600+ brands & 75+ dining options! | 27,141 |
| Future_Generali | @Future_Generali | We're here to make insurance easier. | 13,683 |
| MRkhan13673533 | 🌹Anees Khan🌹💯% फालो बैक | - | 2,944 |
| AmanGill_89 | Amandeep Gill | Product Management #AI | #tech | #Strategy | #Research | 859 |
| Suneelmeena06 | S K Meena INC | https://t.co/wM908cJDD3. ( Science maths )📝 preparation 📝,किसान पुत्र🚜 🤚 INC 👍 अंधभख्त दूर.. https://t.co/Mhwmpyv4yk https://t.co/3iwcHAzsqM | 641 |
| howshivaniofher | Shivani Gairola (parody) | ugh hi | 418 |
| DeepiJangu | deependra bishnoi | - | 242 |
| AbhinavTyagi25 | Abhinav Tyagi | - | 167 |
| Manojthakur70 | MK.. | RWA Activist, Social reformer | 91 |
| jayeshkenya | Jayesh Patel | I am Jayesh Patel like reading, photography and sports | 51 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MRkhan13673533 | 🌹Anees Khan🌹💯% फालो बैक | - | 3,256 |
| AbhinavTyagi25 | Abhinav Tyagi | - | 1,104 |
| Future_Generali | @Future_Generali | We're here to make insurance easier. | 625 |
| AmanGill_89 | Amandeep Gill | Product Management #AI | #tech | #Strategy | #Research | 545 |
| Suneelmeena06 | S K Meena INC | https://t.co/wM908cJDD3. ( Science maths )📝 preparation 📝,किसान पुत्र🚜 🤚 INC 👍 अंधभख्त दूर.. https://t.co/Mhwmpyv4yk https://t.co/3iwcHAzsqM | 394 |
| notoriousms_g | yikes | My life and the Companies (Share Capital and Debentures) Rules, 2014 | 392 |
| nikkunjjj | Nikunj | |एको अहं, द्वितीयो नास्ति, न भूतो न भविष्यति| | 268 |
| SriRochak | Rochak Srivastava | Carpediem! | 244 |
| MarketcityKurla | Phoenix Marketcity | Spoil yourself with Shopping, Dining & Entertainment options at Mumbai's ultimate shopping destination. Choose from over 600+ brands & 75+ dining options! | 244 |
| aye_prashant | Prashant S | Proud Member of New India 🇮🇳Vocal for Self & Society.Views Patriotic & Personal 🤝🙏🤝 | 179 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| pankajvaswani12 | - | 44 |
| tanyapaul28 | - | 4 |
| kritik_seth | fauji brat मंज़िल भी मिलेगी और मिलने का आनन्द भी आयेगा । | 3 |
| ananyakhr | it's a tour | 3 |
| AmanGill_89 | Product Management #AI | #tech | #Strategy | #Research | 3 |
| jinissha | - | 2 |
| alishasah2 | i run my mouth | 2 |
| AbhinavTyagi25 | - | 2 |
| Suneelmeena06 | https://t.co/wM908cJDD3. ( Science maths )📝 preparation 📝,किसान पुत्र🚜 🤚 INC 👍 अंधभख्त दूर.. https://t.co/Mhwmpyv4yk https://t.co/3iwcHAzsqM | 2 |
| SriRochak | Carpediem! | 2 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1627265951099129856 | शर्म आती भी है या नहीं सरकारों को जो ऐसे गुंडे पाल रखे है 🤔🤔???@UN_Women @UNOCHA @UNHumanRights @UN @UPGovt @Uppolice @mygovindia @myogiadityanath @NCIBHQ @WHO @hmindia @RahulGandhi @priyankagandhi @AjayLalluINC @WomenintheWorld @UNOPS … | 3 |
| 1627267257431891968 | @UPGovt @myogiadityanath @UPPolNRI @NCIBHQ @Uppolice @RahulGandhi @priyankagandhi @AjayLalluINC @UNHumanRights @UNOCHA @UN_Women @WomenintheWorld @Profdilipmandal @Raj_Ambedkar @BhimArmyChief @womensmediacntr @IPS_Association @suryapsingh_IAS @IASassociation @hmindia @zoo_bear https://t.co/XfWfpa69Du | 1 |
| 1627211449415401473 | @hm_custserv @hmindia Ordered 3 items back in October’22 and returned all 3 promptly within the return window.Received refund for only 2 items and have been struggling with your CC FOR … | 1 |
| 1627719541907390464 | @hmindia hey H&M it's been 43 days now my sister have already returned that order still her refund is not initiated yet...Order no- 26509673302.Your customer care service is so pathetic....Is … | 0 |
| 1625858346225131521 | @kapoorsaahib @hm @hmindia Worst company to buy anything, they are only looting Indian, i returned my order in the month of October 2022, even after so many follow ups they … | 0 |
| 1625722790040203264 | @hm @hmindia plzz 🙏 not ur potential customer! 🥺 https://t.co/fq0vORCxyK https://t.co/B5xEjeXyXu | 0 |
| 1625727490235994112 | @hmindia @hm_custserv @hm even after the last tweet my problem isn’t resolved yet, whenever I talk to the customer care I am being asked to wait for 2-3 days! Is … | 0 |
| 1625746916331118594 | @Future_Generali @NESCAFEIndia @Lays_India @cadburysilk @StarbucksIndia @mcdonaldsindia @KFC_India @Fossil @CloseUpIndia @CocaCola @PepsiIndia @ZARA @Levis_IN @TanishqJewelry @dominos_india @shoppersstop @BritanniaIndLtd @KwalitywallsIn @hmindia @CafeCoffeeDay @ParleFamily @Fastrack Do not take insurance with them, they are … | 0 |
| 1625762859476201472 | @hm @hmindia I retuned a product it has been 50 days I haven’t received the refund. Now on regular complaints your team is said that I haven’t returned the correct … | 0 |
| 1625763212292669440 | @hm @hmindia What is the fault of customer in this ? That they trusted your return policy ? I have returned the exact product! Such a big brand is cheating … | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1627267257431891968 | @UPGovt @myogiadityanath @UPPolNRI @NCIBHQ @Uppolice @RahulGandhi @priyankagandhi @AjayLalluINC @UNHumanRights @UNOCHA @UN_Women @WomenintheWorld @Profdilipmandal @Raj_Ambedkar @BhimArmyChief @womensmediacntr @IPS_Association @suryapsingh_IAS @IASassociation @hmindia @zoo_bear https://t.co/XfWfpa69Du | 2 |
| 1627712983878209536 | @hm My friend has been requesting for her refund of Rs. 4550 from past 7-8 months but there is being continuous negative response from customer care of @hm , this … | 1 |
| 1627712987942498304 | This type of negligence is not at all expected from such a renowned brand, my friend even visited several outlets of @hmindia for the same, but they are saying to … | 1 |
| 1625443480305803264 | Hot-stepper Sonakshi Singh Rawat and her besties show how it's done. Unleash the fashionista in you with the latest trends from @hmindiaWith an array of breathtaking styles, now is the … | 1 |
| 1627265951099129856 | शर्म आती भी है या नहीं सरकारों को जो ऐसे गुंडे पाल रखे है 🤔🤔???@UN_Women @UNOCHA @UNHumanRights @UN @UPGovt @Uppolice @mygovindia @myogiadityanath @NCIBHQ @WHO @hmindia @RahulGandhi @priyankagandhi @AjayLalluINC @WomenintheWorld @UNOPS … | 1 |
| 1627211449415401473 | @hm_custserv @hmindia Ordered 3 items back in October’22 and returned all 3 promptly within the return window.Received refund for only 2 items and have been struggling with your CC FOR … | 1 |
| 1625777193577238532 | @help_delhivery Pathetic service you guys. My delivery came to Mumbai and someone from your side calls me says, the address is of Andheri and the package is in Kurla and … | 1 |
| 1627719541907390464 | @hmindia hey H&M it's been 43 days now my sister have already returned that order still her refund is not initiated yet...Order no- 26509673302.Your customer care service is so pathetic....Is … | 0 |
| 1625852915251580929 | @hm_custserv are you bit ashamed or not even after so many reminders you are not replying here…shame on you @hmindia @hm_custserv @hm | 0 |
| 1625722790040203264 | @hm @hmindia plzz 🙏 not ur potential customer! 🥺 https://t.co/fq0vORCxyK https://t.co/B5xEjeXyXu | 0 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #marketcitymumbai | 1 |
| #yaniraramirez | 1 |
| #customerexperience | 1 |
トップ10メンション
| Mention | Count |
|---|---|
| @hmindia | 103 |
| @hm | 86 |
| @hm_custserv | 64 |
| @future_generali | 5 |
| @nescafeindia | 5 |
| @lays_india | 5 |
| @cadburysilk | 5 |
| @starbucksindia | 5 |
| @mcdonaldsindia | 5 |
| @kfc_india | 5 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
7
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤔 | 4 | thinking_face |
| 😌 | 1 | relieved_face |
| 🙏 | 1 | folded_hands |
| 🥺 | 1 | pleading_face |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 6 |
| People & Body | 1 |
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