DOKUid - Tweet Data Analysis
Tweets Analysis - Keyword: @DOKUid
Publicado em 08/04/2023
Resumo
Tweets covering
7 days
Latest tweet was on
2023-03-29
Earliest tweet was on
2023-03-21
Total number of tweets analysed
18
Average age of authors' accounts
5 years
Resumo
Customers are tweeting to DOKU with various issues including delayed account verification, payment errors, blocked accounts, and suspicious activity. DOKU responds, advising customers to contact their official customer service channels and warns customers to be wary of fraudulent accounts. One customer reports unauthorized use of their account to purchase pulsa, and another reports a blocked account with a broken link to unblock it.
Modelagem de Tópicos
- Verifikasi akun:
- @DOKUid minnn Verifikasi akun kok lama banget ya dah 24jam lebih
- Pembayaran dan Saldo:
- @DOKUid min dm dong error mulu nih bayar, saldonya jadi nyangkut
- Kendala Teknis:
- @DOKUid Gak bisa kirim inbox, keterangan gagal. Jadi bagaimana dgn top up yang pending apakah akan diproses ke akun DOKU atau bagaimana
- @DOKUid Kendala sesuai dgn tweet saya sebelumnya tidak berubah
- @DOKUid account sy tiba2 dipakai beli pulsa, nama orgnya muhamad saepuloh(id:1241876802),sy ga pernah pake doku ini,login jg ga ada yg tau pinnya, no hp nya : 0813-6937-270
- @ioren_hd @DOKUid Min cek dm saya akun keblokir terus uda saya buka gmail saya tekan buka blokir,dialihkan ke website dan keluar 404 not found uda saya screenshot saya kirim ke dm mohon di cek min
- Layanan Pelanggan:
- Hai Sobat @almosthv, perihal kendala Anda sudah kami respons melalui inbox ya. Kami informasikan bahwa layanan pengaduan resmi pelanggan hanya di : -Twitter : @dokuid -Email : care@doku.com -Telepon : 1500963 Selain ini akun PENIPU yang mengatasnamakan DOKU. Terima kasih. (Excel)
- Pastikan Sobat selalu waspada atas segala tindak mencurigakan. Jika menemukan kendala, silakan hubungi layanan resmi DOKU Care melalui akun berikut: Twitter (@DOKUid) E-mail (care@doku.com) nomor telepon (1500963) #DOKU #ThinkBeyondPayments
- Permintaan Bantuan:
- @DOKUid cdm min
- @DOKUid @clown465 Cdm min
- @DOKUid cdm kak
- Min @DOKUid cek dm pliss
- @DOKUid Belum di bales lagi min di dm
- @DOKUid bantu buka blokir dong!
- @DOKUid cek dm
- Umum:
- @Vincent57759726 @ioren_hd @DOKUid Sama bang saya juga
- @DOKUid @Vincent57759726 @ioren_hd Min saya sudah kirim bukti transaksi lewat email tapi belum ada respon sampai sekarang
Análise de Sentimentos
The tweets express a range of negative emotions such as frustration, impatience, confusion, and concern. Many users are complaining about the slow verification process, technical errors, and difficulties in reaching out to the customer support team. Some are reporting unauthorized transactions or account hacking, which adds to their anxiety and distrust. However, the company is trying to address these issues by providing clear instructions on how to contact their official customer care channels and warning users against phishing or scam attempts.
Análise de Tendências
- Delay in account verification process
- Errors and issues with payments
- Request for assistance and help
- Concerns about account security and fraudulent activities
- Advice and reminders on contacting official DOKU Care channels for support
Aviso Legal: A análise de texto do twtdata.com utiliza OpenAI e não representa as opiniões do twtdata.com ou de seus afiliados. A análise é apenas para fins informativos e não constitui um endosso de qualquer opinião.
Tipos de Tweets
Number of Retweets
0
0% do total
Number of Original tweets
9
50% do total
Number of tweets that were Quotes
0
0% do total
Number of tweets that were Replies
9
50% do total
Number of tweets that contain Hashtags
1
5% do total
Number of tweets that contain Mentions
18
100% do total
Dispositivos Utilizados para Tweetar
Top 5 Dispositivos
| Source | Count |
|---|---|
| Twitter for Android | 9 |
| Twitter for iPhone | 6 |
| Twitter Web App | 2 |
| Freshdesk | 1 |
Distribuição de Dispositivos
Top 10 Contas por Seguidores
| Username | Name | Bio | Followers count |
|---|---|---|---|
| DOKUid | dokuid | Layanan keluhan: 📧: care@doku.com ☎: 1500963 DM Twitter @dokuid Waktu operasional hari Senin - Minggu, pukul 09.00 - 20.00 | 11.044 |
| wantooo__ | Wanpiece | Sepakbola+musik+anime+komik+game+kamu. Adalah hal-hal yang dapat membuatku mensyukuri arti hidup. | 633 |
| 3somewhere_ | yuk | manly🔝above 35 come to the front line | 530 |
| almosthv | ㄱㅈㅎ | 방탄소년단 굿즈 헐값으로 파시는분 디엠주세요. 한국 주소 ✨ 한국 은행 ✨ 한국어/영어 오케이 ✨ fan acc ✨ testi? my pinned tweet | 302 |
| hellonaid_ | Jaeyii`🐬 | 🎧 + 📷 +🖌 = life | 126 |
| budhal2003 | Budiman Halim | - | 9 |
| clown465 | Clown465 | - | 3 |
| UBasrenge | Uyee Basrenge | - | 2 |
| Bintang_raa | Bintang Ramadhani | 2.108 | 1 |
| AFirmadha35173 | Firmadha A | - | 1 |
Top 10 Contas por Seguidos
| Username | Name | Bio | Followers count |
|---|---|---|---|
| almosthv | ㄱㅈㅎ | 방탄소년단 굿즈 헐값으로 파시는분 디엠주세요. 한국 주소 ✨ 한국 은행 ✨ 한국어/영어 오케이 ✨ fan acc ✨ testi? my pinned tweet | 810 |
| wantooo__ | Wanpiece | Sepakbola+musik+anime+komik+game+kamu. Adalah hal-hal yang dapat membuatku mensyukuri arti hidup. | 390 |
| 3somewhere_ | yuk | manly🔝above 35 come to the front line | 162 |
| hellonaid_ | Jaeyii`🐬 | 🎧 + 📷 +🖌 = life | 121 |
| DOKUid | dokuid | Layanan keluhan: 📧: care@doku.com ☎: 1500963 DM Twitter @dokuid Waktu operasional hari Senin - Minggu, pukul 09.00 - 20.00 | 72 |
| budhal2003 | Budiman Halim | - | 18 |
| Bintang_raa | Bintang Ramadhani | 2.108 | 10 |
| Muhammad354334 | Muhammad Rizky | Kiky | 8 |
| clown465 | Clown465 | - | 7 |
| UBasrenge | Uyee Basrenge | - | 2 |
Usuários Mais Ativos
| Username | Bio | Number of tweets |
|---|---|---|
| DOKUid | Layanan keluhan: 📧: care@doku.com ☎: 1500963 DM Twitter @dokuid Waktu operasional hari Senin - Minggu, pukul 09.00 - 20.00 | 2 |
| Muhammad354334 | Kiky | 2 |
| hellonaid_ | 🎧 + 📷 +🖌 = life | 2 |
| wantooo__ | Sepakbola+musik+anime+komik+game+kamu. Adalah hal-hal yang dapat membuatku mensyukuri arti hidup. | 2 |
| 3somewhere_ | manly🔝above 35 come to the front line | 1 |
| AFirmadha35173 | - | 1 |
| Bintang_raa | 2.108 | 1 |
| FitriAg86517578 | - | 1 |
| UBasrenge | - | 1 |
| Vincent57759726 | - | 1 |
Tweets por Dia
Top 10 Tweets por Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1640982805239963649 | @DOKUid Cdm kak | 0 |
| 1640972088713568256 | @DOKUid minnn Verifikasi akun kok lama banget ya dah 24jam lebih | 0 |
| 1638155710902173696 | @DOKUid cdm min | 0 |
| 1638202439135563781 | @DOKUid @clown465 Cdm min | 0 |
| 1638234537355530240 | @DOKUid min dm dong error mulu nih bayar, saldonya jadi nyangkut | 0 |
| 1638512219876106240 | @Vincent57759726 @ioren_hd @DOKUid Sama bang saya juga | 0 |
| 1638768084977881089 | @DOKUid @Vincent57759726 @ioren_hd Min saya sudah kirim bukti transaksi lewat email tapi belum ada respon sampai sekarang | 0 |
| 1639150950635159552 | Min @DOKUid cek dm pliss | 0 |
| 1639161071142572033 | @DOKUid Belum di bales lagi min di dm | 0 |
| 1639559053960683521 | @DOKUid bantu buka blokir dong! | 0 |
Top 10 Tweets por Curtidas
| ID | Text | Like count |
|---|---|---|
| 1640982805239963649 | @DOKUid Cdm kak | 0 |
| 1640972088713568256 | @DOKUid minnn Verifikasi akun kok lama banget ya dah 24jam lebih | 0 |
| 1638155710902173696 | @DOKUid cdm min | 0 |
| 1638202439135563781 | @DOKUid @clown465 Cdm min | 0 |
| 1638234537355530240 | @DOKUid min dm dong error mulu nih bayar, saldonya jadi nyangkut | 0 |
| 1638512219876106240 | @Vincent57759726 @ioren_hd @DOKUid Sama bang saya juga | 0 |
| 1638768084977881089 | @DOKUid @Vincent57759726 @ioren_hd Min saya sudah kirim bukti transaksi lewat email tapi belum ada respon sampai sekarang | 0 |
| 1639150950635159552 | Min @DOKUid cek dm pliss | 0 |
| 1639161071142572033 | @DOKUid Belum di bales lagi min di dm | 0 |
| 1639559053960683521 | @DOKUid bantu buka blokir dong! | 0 |
Idiomas Principais Utilizados
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #doku | 1 |
| #thinkbeyondpayments | 1 |
Top 10 Menções
| Mention | Count |
|---|---|
| @dokuid | 18 |
| @ioren_hd | 3 |
| @vincent57759726 | 2 |
| @almosthv | 1 |
| @clown465 | 1 |
Nuvem de Palavras dos Tweets
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