Petplan - Tweet Data Analysis
Tweets Analysis - Keyword: @Petplan
Ozet
Tweets covering
3 days
Latest tweet was on
2023-03-27
Earliest tweet was on
2023-03-24
Total number of tweets analysed
3
Average age of authors' accounts
5 years
Ozet
A Twitter user has been waiting over a month for Petplan to process their claim, with Petplan claiming they hadn't received anything from their vet, while the vet insists the claim was submitted. The user is now out of pocket for half a grand and questions why they are paying for Petplan. After trying to DM unsuccessfully, they spoke to someone on the webchat who promised to email their vet to resolve the issue. Lastly, Laura Cameron won an award from Petplan in an annual event.
Konu Modelleme
- Insurance Claim Processing
- Poor Customer Service
- Inconvenience and Frustration
- Contacting Customer Support
- Achievement/Award by Petplan
Duygu Analizi
Trend Analizi
- Poor customer service and delayed claims handling by @Petplan
- Difficulty in contacting @Petplan via social media and webchat
- Frustration over out-of-pocket expenses due to @Petplan's claims process
- Celebration of Laura Cameron's award from @Petplan
- Potential resolution of issues through communication efforts with @Petplan and vets
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Tweet Turleri
Number of Retweets
0
0% toplamin
Number of Original tweets
1
33% toplamin
Number of tweets that were Quotes
0
0% toplamin
Number of tweets that were Replies
2
66% toplamin
Number of tweets that contain Hashtags
0
0% toplamin
Number of tweets that contain Mentions
3
100% toplamin
Tweet Atmak Icin Kullanilan Cihazlar
Top 5 Cihaz
| Source | Count |
|---|---|
| Twitter Web App | 2 |
| Jetpack.com | 1 |
Cihaz Dagilimi
Takipciye Gore Top 10 Hesap
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LochsidePress | The Lochside Press | News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. | 1.162 |
| SofieDebloudts | Sofie Debloudts | aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 | 185 |
Takip Edilene Gore Top 10 Hesap
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LochsidePress | The Lochside Press | News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. | 373 |
| SofieDebloudts | Sofie Debloudts | aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 | 201 |
En Aktif Kullanicilar
| Username | Bio | Number of tweets |
|---|---|---|
| SofieDebloudts | aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 | 2 |
| LochsidePress | News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. | 1 |
Gunluk Tweet Sayisi
Retweet'e Gore Top 10 Tweet
| ID | Text | Retweet count |
|---|---|---|
| 1640329896344842241 | @Petplan I've tried DM'ing but for some reason it's not sending. I've just talked to someone on your webchat and after some convincing they promised to email my vets, so … | 0 |
| 1640323369923928064 | Been waiting over a month for @Petplan to get back to me. They insist they didn't get anything from my vets, my vets insist they've submitted the claim. So that … | 0 |
| 1639215533907402752 | Laura Cameron won an award in the annual event organized by @Petplan https://t.co/wLmJmi9DxB | 0 |
Begeniye Gore Top 10 Tweet
| ID | Text | Like count |
|---|---|---|
| 1640323369923928064 | Been waiting over a month for @Petplan to get back to me. They insist they didn't get anything from my vets, my vets insist they've submitted the claim. So that … | 1 |
| 1640329896344842241 | @Petplan I've tried DM'ing but for some reason it's not sending. I've just talked to someone on your webchat and after some convincing they promised to email my vets, so … | 0 |
| 1639215533907402752 | Laura Cameron won an award in the annual event organized by @Petplan https://t.co/wLmJmi9DxB | 0 |
Kullanilan Temel Diller
Top 10 Hashtag
Top 10 Bahsetme
| Mention | Count |
|---|---|
| @petplan | 3 |
Tweet Kelime Bulutu
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