AmexAU - Tweet Data Analysis
Tweets Analysis - Keyword: @AmexAU
نُشر في 5 إبريل، 2023
نظرة عامة
Tweets covering
8 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
14
Average age of authors' accounts
10 years
الملخص
The tweets are a mix of complaints, inquiries, and promotions related to American Express (Amex) in various countries including India, UK, Canada, Australia, and Japan. The complaints include delayed response time, poor customer service, and fraud/scams, while the inquiries relate to website login issues, refund addresses, and account types. The promotions relate to sign-up deals and rewards promotions. The company responds to some of the posts and directs customers to their help pages and customer service numbers.
نمذجة الموضوعات
- Account Access Issues
- Customer Service Follow-up
- Insurance Fraud Allegations
- Cybercrime and Scam Concerns
- Refund and Address Change Requests
- Credit Card Promotions
- Business Ethics and Support
التحليل العاطفي
The emotions expressed in these tweets are mainly frustration and dissatisfaction with Amex's customer service, website issues, and scam activities. Some users express annoyance with delays in receiving one time passwords, poor customer service, and incorrect refund addresses. Others express anger and disappointment in Amex's fraudulent activities and their lack of action against scammers. There are also users contemplating canceling their Amex account and looking for other options. However, some users mention positive experiences and promotions with Amex.
تحليل الاتجاهات
- Delayed or poor customer service experience with Amex in different countries (India, UK, Canada, Australia)
- Issues with Amex website and login
- Potential scam and fraud activities related to Amex India or fake calls claiming to be from Amex
- Requests for account or card-related assistance, including refunds, addressing wrong addresses, and upgrading rewards cards
- Promotions and sign-up deals offered by Amex in Australia
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أنواع التغريدات
Number of Retweets
2
14% من الإجمالي
Number of Original tweets
4
28% من الإجمالي
Number of tweets that were Quotes
0
0% من الإجمالي
Number of tweets that were Replies
8
57% من الإجمالي
Number of tweets that contain Hashtags
2
14% من الإجمالي
Number of tweets that contain Mentions
14
100% من الإجمالي
الأجهزة المستخدمة للتغريد
أهم 5 أجهزة
| Source | Count |
|---|---|
| Twitter for Android | 4 |
| Liveworld Twitter Integration | 3 |
| Twitter for iPhone | 3 |
| TweetDeck Web App | 2 |
| Twitter Web App | 1 |
توزيع الأجهزة
أهم 10 حسابات حسب المتابعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AskAmex | Ask Amex | Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 113945 |
| doctormcdougall | Lindsay McDowens | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts | 47008 |
| CA_22562_AN | T:HE:JAMES. HMRH | 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 20036 |
| pointhacks | Point Hacks | The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga | 3333 |
| lavanyadeepak | Deepak Kumar Vasudevan | Passionate Internet Technology Developer. | 286 |
| jenny_xegas | Jenny Xegas | - | 171 |
| rakeshnpr | RAKESH | - | 74 |
| _ankushmahendru | Ankush Mahendru | - | 62 |
| pari332 | parichit soota | - | 10 |
| krisvedp2 | krishna sharma | - | 2 |
أهم 10 حسابات حسب المتابَعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| doctormcdougall | Lindsay McDowens | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts | 7486 |
| CA_22562_AN | T:HE:JAMES. HMRH | 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 6546 |
| jenny_xegas | Jenny Xegas | - | 616 |
| pointhacks | Point Hacks | The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga | 346 |
| _ankushmahendru | Ankush Mahendru | - | 86 |
| lavanyadeepak | Deepak Kumar Vasudevan | Passionate Internet Technology Developer. | 79 |
| pari332 | parichit soota | - | 71 |
| rakeshnpr | RAKESH | - | 40 |
| krisvedp2 | krishna sharma | - | 16 |
| AskAmex | Ask Amex | Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 4 |
المستخدمون الأكثر نشاطاً
| Username | Bio | Number of tweets |
|---|---|---|
| AskAmex | Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 3 |
| lavanyadeepak | Passionate Internet Technology Developer. | 2 |
| CA_22562_AN | 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 1 |
| _ankushmahendru | - | 1 |
| doctormcdougall | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts | 1 |
| fjfurbh4u47r | Aaa | 1 |
| jenny_xegas | - | 1 |
| krisvedp2 | - | 1 |
| pari332 | - | 1 |
| pointhacks | The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga | 1 |
التغريدات اليومية
أهم 10 تغريدات حسب إعادة التغريد
| ID | Text | Retweet count |
|---|---|---|
| 1641676658359902208 | @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page … | 0 |
| 1641676645668126728 | Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. … | 0 |
| 1640716582149304327 | @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations | 0 |
| 1640700232747843586 | @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a … | 0 |
| 1640609618400256001 | A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada … | 0 |
| 1640490588507185153 | @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg | 0 |
| 1640335569178988545 | Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and … | 0 |
| 1640145467043356672 | @pari332 @AmexAU @pari332 We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and … | 0 |
| 1640145458663399424 | @AmexAU @AskAmex Hello there, I’ve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. … | 0 |
| 1638780722545852418 | Combine a great @AmexAU sign-up deal with Velocity's latest 'choose your reward' promotion to send your balance of Velocity Points soaring. 💳 https://t.co/jK836KQD3V | 0 |
أهم 10 تغريدات حسب الإعجابات
| ID | Text | Like count |
|---|---|---|
| 1638682989961019393 | Ah yes @AmexAU, here’s all those one time passwords I needed to get into my account last night. Only 17 hours later, thanks! https://t.co/Kp9Tz0FMzH | 14 |
| 1641676658359902208 | @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page … | 0 |
| 1641676645668126728 | Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. … | 0 |
| 1640716582149304327 | @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations | 0 |
| 1640700232747843586 | @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a … | 0 |
| 1640609618400256001 | A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada … | 0 |
| 1640490588507185153 | @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg | 0 |
| 1640335569178988545 | Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and … | 0 |
| 1640145467043356672 | @pari332 @AmexAU @pari332 We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and … | 0 |
| 1640145458663399424 | @AmexAU @AskAmex Hello there, I’ve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. … | 0 |
أهم اللغات المستخدمة
أهم 10 هاشتاقات
| Hashtag | Count |
|---|---|
| #scam | 1 |
| #scamster | 1 |
| #indian | 1 |
| #rewards | 1 |
| #lifetimefree | 1 |
| #travel | 1 |
أهم 10 إشارات
| Mention | Count |
|---|---|
| @amexau | 14 |
| @amexjp | 7 |
| @amexcanada | 5 |
| @amexindia | 4 |
| @amexbusiness | 4 |
| @askamex | 4 |
| @amexbusinessuk | 3 |
| @amexuk | 3 |
| @amexperiencepbs | 3 |
| @tncybercrimeoff | 3 |
سحابة كلمات التغريدات
تحليل الرموز التعبيرية
متوسط الرموز التعبيرية لكل تغريدة:
7
الرموز التعبيرية المستخدمة
| Emoji | Count | Emoji Text |
|---|---|---|
| 💳 | 1 | credit_card |
مجموعات الرموز التعبيرية
| Emoji Group | Count |
|---|---|
| Objects | 1 |
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