AmexAU - Tweet Data Analysis
Tweets Analysis - Keyword: @AmexAU
2023年4月5日に公開
概要
Tweets covering
8 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
14
Average age of authors' accounts
10 years
要約
The tweets are a mix of complaints, inquiries, and promotions related to American Express (Amex) in various countries including India, UK, Canada, Australia, and Japan. The complaints include delayed response time, poor customer service, and fraud/scams, while the inquiries relate to website login issues, refund addresses, and account types. The promotions relate to sign-up deals and rewards promotions. The company responds to some of the posts and directs customers to their help pages and customer service numbers.
トピックモデリング
- Account Access Issues
- Customer Service Follow-up
- Insurance Fraud Allegations
- Cybercrime and Scam Concerns
- Refund and Address Change Requests
- Credit Card Promotions
- Business Ethics and Support
感情分析
The emotions expressed in these tweets are mainly frustration and dissatisfaction with Amex's customer service, website issues, and scam activities. Some users express annoyance with delays in receiving one time passwords, poor customer service, and incorrect refund addresses. Others express anger and disappointment in Amex's fraudulent activities and their lack of action against scammers. There are also users contemplating canceling their Amex account and looking for other options. However, some users mention positive experiences and promotions with Amex.
トレンド分析
- Delayed or poor customer service experience with Amex in different countries (India, UK, Canada, Australia)
- Issues with Amex website and login
- Potential scam and fraud activities related to Amex India or fake calls claiming to be from Amex
- Requests for account or card-related assistance, including refunds, addressing wrong addresses, and upgrading rewards cards
- Promotions and sign-up deals offered by Amex in Australia
免責事項：twtdata.comのテキスト分析はOpenAIを使用しており、twtdata.comまたはその関連会社の見解を代表するものではありません。分析は情報提供のみを目的としており、いかなる見解の支持でもありません。
ツイートの種類
Number of Retweets
2
全体の14%
Number of Original tweets
4
全体の28%
Number of tweets that were Quotes
0
全体の0%
Number of tweets that were Replies
8
全体の57%
Number of tweets that contain Hashtags
2
全体の14%
Number of tweets that contain Mentions
14
全体の100%
ツイートに使用されたデバイス
トップ5デバイス
| Source | Count |
|---|---|
| Twitter for Android | 4 |
| Liveworld Twitter Integration | 3 |
| Twitter for iPhone | 3 |
| TweetDeck Web App | 2 |
| Twitter Web App | 1 |
デバイス分布
フォロワー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AskAmex | Ask Amex | Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 113,945 |
| doctormcdougall | Lindsay McDowens | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts | 47,008 |
| CA_22562_AN | T:HE:JAMES. HMRH | 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 20,036 |
| pointhacks | Point Hacks | The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga | 3,333 |
| lavanyadeepak | Deepak Kumar Vasudevan | Passionate Internet Technology Developer. | 286 |
| jenny_xegas | Jenny Xegas | - | 171 |
| rakeshnpr | RAKESH | - | 74 |
| _ankushmahendru | Ankush Mahendru | - | 62 |
| pari332 | parichit soota | - | 10 |
| krisvedp2 | krishna sharma | - | 2 |
フォロー数上位10アカウント
| Username | Name | Bio | Followers count |
|---|---|---|---|
| doctormcdougall | Lindsay McDowens | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts | 7,486 |
| CA_22562_AN | T:HE:JAMES. HMRH | 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 6,546 |
| jenny_xegas | Jenny Xegas | - | 616 |
| pointhacks | Point Hacks | The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga | 346 |
| _ankushmahendru | Ankush Mahendru | - | 86 |
| lavanyadeepak | Deepak Kumar Vasudevan | Passionate Internet Technology Developer. | 79 |
| pari332 | parichit soota | - | 71 |
| rakeshnpr | RAKESH | - | 40 |
| krisvedp2 | krishna sharma | - | 16 |
| AskAmex | Ask Amex | Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 4 |
最もアクティブなユーザー
| Username | Bio | Number of tweets |
|---|---|---|
| AskAmex | Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 3 |
| lavanyadeepak | Passionate Internet Technology Developer. | 2 |
| CA_22562_AN | 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 1 |
| _ankushmahendru | - | 1 |
| doctormcdougall | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts | 1 |
| fjfurbh4u47r | Aaa | 1 |
| jenny_xegas | - | 1 |
| krisvedp2 | - | 1 |
| pari332 | - | 1 |
| pointhacks | The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga | 1 |
日別ツイート数
リツイート数上位10ツイート
| ID | Text | Retweet count |
|---|---|---|
| 1641676658359902208 | @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page … | 0 |
| 1641676645668126728 | Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. … | 0 |
| 1640716582149304327 | @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations | 0 |
| 1640700232747843586 | @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a … | 0 |
| 1640609618400256001 | A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada … | 0 |
| 1640490588507185153 | @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg | 0 |
| 1640335569178988545 | Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and … | 0 |
| 1640145467043356672 | @pari332 @AmexAU @pari332 We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and … | 0 |
| 1640145458663399424 | @AmexAU @AskAmex Hello there, I’ve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. … | 0 |
| 1638780722545852418 | Combine a great @AmexAU sign-up deal with Velocity's latest 'choose your reward' promotion to send your balance of Velocity Points soaring. 💳 https://t.co/jK836KQD3V | 0 |
いいね数上位10ツイート
| ID | Text | Like count |
|---|---|---|
| 1638682989961019393 | Ah yes @AmexAU, here’s all those one time passwords I needed to get into my account last night. Only 17 hours later, thanks! https://t.co/Kp9Tz0FMzH | 14 |
| 1641676658359902208 | @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page … | 0 |
| 1641676645668126728 | Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. … | 0 |
| 1640716582149304327 | @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations | 0 |
| 1640700232747843586 | @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a … | 0 |
| 1640609618400256001 | A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada … | 0 |
| 1640490588507185153 | @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg | 0 |
| 1640335569178988545 | Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and … | 0 |
| 1640145467043356672 | @pari332 @AmexAU @pari332 We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and … | 0 |
| 1640145458663399424 | @AmexAU @AskAmex Hello there, I’ve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. … | 0 |
使用されている上位言語
トップ10ハッシュタグ
| Hashtag | Count |
|---|---|
| #scam | 1 |
| #scamster | 1 |
| #indian | 1 |
| #rewards | 1 |
| #lifetimefree | 1 |
| #travel | 1 |
トップ10メンション
| Mention | Count |
|---|---|
| @amexau | 14 |
| @amexjp | 7 |
| @amexcanada | 5 |
| @amexindia | 4 |
| @amexbusiness | 4 |
| @askamex | 4 |
| @amexbusinessuk | 3 |
| @amexuk | 3 |
| @amexperiencepbs | 3 |
| @tncybercrimeoff | 3 |
ツイートのワードクラウド
絵文字分析
ツイートあたりの平均絵文字数:
7
使用された絵文字
| Emoji | Count | Emoji Text |
|---|---|---|
| 💳 | 1 | credit_card |
絵文字グループ
| Emoji Group | Count |
|---|---|
| Objects | 1 |
カスタムTwitterデータ分析が必要ですか？
twtDataで任意のキーワード、ハッシュタグ、アカウントの詳細なインサイトを取得しましょう。
始めましょう