AmexAU - Tweet Data Analysis

Tweets Analysis - Keyword: @AmexAU

Diterbitkan pada 05/04/2023

Ringkasan

Tweets covering

8 days

Latest tweet was on

2023-03-31

Earliest tweet was on

2023-03-22

Total number of tweets analysed

14

Average age of authors' accounts

10 years

Ringkasan

The tweets are a mix of complaints, inquiries, and promotions related to American Express (Amex) in various countries including India, UK, Canada, Australia, and Japan. The complaints include delayed response time, poor customer service, and fraud/scams, while the inquiries relate to website login issues, refund addresses, and account types. The promotions relate to sign-up deals and rewards promotions. The company responds to some of the posts and directs customers to their help pages and customer service numbers.

Pemodelan Topik

  • Account Access Issues
  • Customer Service Follow-up
  • Insurance Fraud Allegations
  • Cybercrime and Scam Concerns
  • Refund and Address Change Requests
  • Credit Card Promotions
  • Business Ethics and Support

Analisis Sentimen

The emotions expressed in these tweets are mainly frustration and dissatisfaction with Amex's customer service, website issues, and scam activities. Some users express annoyance with delays in receiving one time passwords, poor customer service, and incorrect refund addresses. Others express anger and disappointment in Amex's fraudulent activities and their lack of action against scammers. There are also users contemplating canceling their Amex account and looking for other options. However, some users mention positive experiences and promotions with Amex.

Analisis Tren

  • Delayed or poor customer service experience with Amex in different countries (India, UK, Canada, Australia)
  • Issues with Amex website and login
  • Potential scam and fraud activities related to Amex India or fake calls claiming to be from Amex
  • Requests for account or card-related assistance, including refunds, addressing wrong addresses, and upgrading rewards cards
  • Promotions and sign-up deals offered by Amex in Australia

Penafian: Analisis teks twtdata.com menggunakan OpenAI dan tidak mewakili pendapat twtdata.com atau afiliasinya. Analisis ini hanya untuk tujuan informasi dan bukan merupakan dukungan terhadap pendapat apa pun.

Jenis Tweet

Number of Retweets

2

14% dari total

Number of Original tweets

4

28% dari total

Number of tweets that were Quotes

0

0% dari total

Number of tweets that were Replies

8

57% dari total

Number of tweets that contain Hashtags

2

14% dari total

Number of tweets that contain Mentions

14

100% dari total

Perangkat yang Digunakan untuk Tweet

Top 5 Perangkat

Source Count
Twitter for Android 4
Liveworld Twitter Integration 3
Twitter for iPhone 3
TweetDeck Web App 2
Twitter Web App 1

Distribusi Perangkat

Perangkat yang digunakan untuk tweet

Top 10 Akun Berdasarkan Pengikut

Username Name Bio Followers count
AskAmex Ask Amex Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU 113.945
doctormcdougall Lindsay McDowens ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts 47.008
CA_22562_AN T:HE:JAMES. HMRH 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm 20.036
pointhacks Point Hacks The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga 3.333
lavanyadeepak Deepak Kumar Vasudevan Passionate Internet Technology Developer. 286
jenny_xegas Jenny Xegas - 171
rakeshnpr RAKESH - 74
_ankushmahendru Ankush Mahendru - 62
pari332 parichit soota - 10
krisvedp2 krishna sharma - 2

Top 10 Akun Berdasarkan Mengikuti

Username Name Bio Followers count
doctormcdougall Lindsay McDowens ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts 7.486
CA_22562_AN T:HE:JAMES. HMRH 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm 6.546
jenny_xegas Jenny Xegas - 616
pointhacks Point Hacks The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga 346
_ankushmahendru Ankush Mahendru - 86
lavanyadeepak Deepak Kumar Vasudevan Passionate Internet Technology Developer. 79
pari332 parichit soota - 71
rakeshnpr RAKESH - 40
krisvedp2 krishna sharma - 16
AskAmex Ask Amex Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU 4

Pengguna Paling Aktif

Username Bio Number of tweets
AskAmex Amex Customer Care, at your service! We’re here M-F, 9am-10pm ET. Remember: Please don’t tweet personal information. After hours? Visit https://t.co/mOVXblqhkU 3
lavanyadeepak Passionate Internet Technology Developer. 2
CA_22562_AN 🎂 Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. ᚋᚐᚐᚔᚏᚔᚔᚅ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm 1
_ankushmahendru - 1
doctormcdougall ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header 📸 Matt Roberts 1
fjfurbh4u47r Aaa 1
jenny_xegas - 1
krisvedp2 - 1
pari332 - 1
pointhacks The best guides, deals & tips for more frequent flyer points in Australia ✈️ Check out our latest articles. 👇 Questions? Ask https://t.co/kuuZXSDAga 1

Tweet per Hari

Grafik tweet per hari

Top 10 Tweet Berdasarkan Retweet

ID Text Retweet count
1641676658359902208 @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page … 0
1641676645668126728 Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. … 0
1640716582149304327 @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations 0
1640700232747843586 @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a … 0
1640609618400256001 A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada … 0
1640490588507185153 @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg 0
1640335569178988545 Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and … 0
1640145467043356672 @pari332 @AmexAU @pari332 We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and … 0
1640145458663399424 @AmexAU @AskAmex Hello there, I’ve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. … 0
1638780722545852418 Combine a great @AmexAU sign-up deal with Velocity's latest 'choose your reward' promotion to send your balance of Velocity Points soaring. 💳 https://t.co/jK836KQD3V 0

Top 10 Tweet Berdasarkan Suka

ID Text Like count
1638682989961019393 Ah yes @AmexAU, here’s all those one time passwords I needed to get into my account last night. Only 17 hours later, thanks! https://t.co/Kp9Tz0FMzH 14
1641676658359902208 @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page … 0
1641676645668126728 Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. … 0
1640716582149304327 @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations 0
1640700232747843586 @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a … 0
1640609618400256001 A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada … 0
1640490588507185153 @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg 0
1640335569178988545 Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and … 0
1640145467043356672 @pari332 @AmexAU @pari332 We’ve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and … 0
1640145458663399424 @AmexAU @AskAmex Hello there, I’ve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. … 0

Bahasa Utama yang Digunakan

Bahasa yang digunakan dalam tweet

Top 10 Hashtag

Hashtag Count
#scam 1
#scamster 1
#indian 1
#rewards 1
#lifetimefree 1
#travel 1
Top hashtag

Top 10 Mention

Mention Count
@amexau 14
@amexjp 7
@amexcanada 5
@amexindia 4
@amexbusiness 4
@askamex 4
@amexbusinessuk 3
@amexuk 3
@amexperiencepbs 3
@tncybercrimeoff 3
Top mention

Word Cloud Tweet

Word cloud tweet

Analisis Emoji

Rata-rata emoji per tweet:

7

Emoji yang Digunakan

Emoji Count Emoji Text
💳 1 credit_card

Kelompok Emoji

Emoji Group Count
Objects 1

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