EurekaForbes - Tweet Data Analysis
Tweets Analysis - Keyword: @EurekaForbes
نُشر في 8 مارس، 2023
نظرة عامة
Tweets covering
10 days
Latest tweet was on
2023-02-21
Earliest tweet was on
2023-02-11
Total number of tweets analysed
975
Average age of authors' accounts
8 years
الملخص
Customers of EurekaForbes have been experiencing terrible customer service, delivering damaged products, and costly repairs . Complaints have been made, customer service has attempted to address them and technicians have been sent out to repair. The company results have improved. Customers have been continuously following up with the customer service, without luck. The company needs to improve their customer service, quality of their products, and promptness of repairs in order to keep customers happy.
نمذجة الموضوعات
- Poor Customer Service
- Deteriorating Product Quality
- Payment and Refund Discrepancy
- Follow up calls and Technicians
- Stock Market Performance
التحليل العاطفي
The sentiment expressed in these tweets is overwhelmingly negative. Customers express frustration and anger at EurekaForbes for poor customer service, delivering damaged products, and selling low-quality products. They are also displeased with the company's lack of follow-up calls and slow response times. Despite these complaints, some customers have been able to resolve their issues with the help of customer service representatives, and some are grateful for the resolution.
تحليل الاتجاهات
- Poor Customer Service
- Damaged Products
- High Price/Low Quality
- No Follow-up / Unresolved Complaints
- High Cost of AMC and Maintenance
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أنواع التغريدات
Number of Retweets
89
9% من الإجمالي
Number of Original tweets
351
36% من الإجمالي
Number of tweets that were Quotes
11
1% من الإجمالي
Number of tweets that were Replies
528
54% من الإجمالي
Number of tweets that contain Hashtags
71
7% من الإجمالي
Number of tweets that contain Mentions
975
100% من الإجمالي
الأجهزة المستخدمة للتغريد
أهم 5 أجهزة
| Source | Count |
|---|---|
| Twitter for Android | 520 |
| Twitter for iPhone | 261 |
| Twitter Web App | 183 |
| TweetDeck | 4 |
| Twitter for Mac | 3 |
توزيع الأجهزة
أهم 10 حسابات حسب المتابعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| NirmalBang | Nirmal Bang | Nirmal Bang Group is recognized as one of the largest retail broking houses in India since 1986 and provides an array of financial products and services. | 28305 |
| IamAnitaBhat | Anita Bhat | Actor/ yoga practitioner/ Bharathiya/ Hindu/ | 20695 |
| EurekaForbes | Eureka Forbes | Official presence of Eureka Forbes India, Your friend for life. | 19623 |
| BandBajaateRaho | Band Bajaate Raho (BBR) | Amplifying Consumers Voice. Mission: Most powerful community of consumers to support each other in real-time. https://t.co/EDXVWV1n5o(Sunday = Holiday) | 19305 |
| marketsday | Markets Today | Latest news on India and Global Stock markets, Companies Results, Politics and Global Economy Business news Updates. | 12925 |
| themangoindian | Shabdabhedi Mango Reddy🪷 | Badminton Guy || #BJP4South || BHAGYANAGARAM/Bejawada, Telangana/Andhra 🚩 || RTs do not mean endorsement | 5492 |
| jhasushant | सुशांत झा Sushant Jha | Commissioning Editor, Hindi @PenguinIndia, Ex- @IndiaToday @aajtak, IIMC. Translated Ram Guha's Gandhi Series, #Translation, Madhubani, Views personal | 5216 |
| skiy7 | Sampath K. Iyengar Ⓢ | #networKING, #empath #monetisationmaster #lifestyle #storyteller #jamwithsam #talkshowhost #neuralmaven #mrvisibility #curafluence #Rotarian | 4979 |
| shabbirbhimani | Shabbir Bhimani | I mentor Indian retail #investor to invest in the right stock at the right price and for the right time. | 3831 |
| __MDsPIYUMI__ | piyumi | Dҽρҽɳԃ σɳ ყσυɾʂҽʅϝ ; ყσυ ɯσɳ'ƚ Ⴆҽ ʅҽƚ ԃσɯɳ - Mαԃԋυɾι Dιxιƚ -♥ a Sri Lankan ❤ on Twitter for @Madhuridixit 🕊💫 | 2574 |
أهم 10 حسابات حسب المتابَعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| EurekaForbes | Eureka Forbes | Official presence of Eureka Forbes India, Your friend for life. | 9023 |
| dnyanbel | Dnyanesh 🇮🇳 | https://t.co/HhXPUEyOei.India First.Vande Mataram.RTs not endorsement.Orinal Pandharpurkar | 4008 |
| 21Divyam | divyam_21 | - | 3511 |
| VishalPrasadIN | Vishal Prasad | Enabling business & people growth @thoughtworksIN • #Blogging & #Podcasting about #BusinessAgility • Tweets mostly complains about bad services & products | 2812 |
| Akhilesh1504 | Akhilesh Kumar Tiwari 🇮🇳 | 🙏🙏JAI SHREE RAM 🙏 NATION FIRST 🙏🙏...followed by @isonu_nigam @pushpendrakulshresth @sambitswaraj @piyushgoyal | 2505 |
| Ganesh61706362 | Ganesh Hegde | ⛳⛳⛳⛳🙏🙏🙏🙏 ದೇಶ ಮೊದಲು | 2490 |
| shyambsinghal | SBS | IT and Pharmaceuticals | 2393 |
| sachin_contest | सच Tweets | Movie Buff | #Secretkeeper | Traveler | Photography | 2191 |
| ravindrakumar46 | ravindra kumar | all don't deserve forgiveness. divided we fall. hold hands with right people | 1941 |
| pops_kay | @pops_kay | - | 1818 |
المستخدمون الأكثر نشاطاً
| Username | Bio | Number of tweets |
|---|---|---|
| Dushyant_kapoor | - | 26 |
| MKizheppat | - | 20 |
| RupalSarin | - | 19 |
| diku_twt | EngineerMusic Lover🎵🇮🇳 | 16 |
| NarenderJethan2 | MOBILE - 9975088178 | 13 |
| AravindhKv | - | 13 |
| rtirumalaraju | Digital Leader @ Carrier | #AI #Cloud, IoT | IIM-B | Ex-Honeywell, Motorola, DRDO, Smartrin | CSM, CSPO ** Tweets are personal ** | 12 |
| RizwanK29085145 | ssc aspirant | 10 |
| AapkiAwaaz_RK | Helping soul | 10 |
| vasu4mearth | I have some knowledge of ; Sales, Politics, Pivot,Team,Family, Films, Web Series, Books, Cooking, Running, Life. I am Learning; Everything else. | 9 |
التغريدات اليومية
أهم 10 تغريدات حسب إعادة التغريد
| ID | Text | Retweet count |
|---|---|---|
| 1624945387244232704 | Never experienced such worst customer service @EurekaForbes. It has been a month and I'm calling the concern person daily to resolve the issue. Don't sell anything if you can't take … | 14 |
| 1627550576237232128 | @EurekaForbes @pratikpota it’s been more than a week received replacement product after 6 months of struggle . Eureka team informed do not open service team will show up for demo … | 4 |
| 1625377697840103424 | Bad experience with @EurekaForbes Water Purifier. Product become dysfunctional within 1 year. Technician saying that this will be chargeable as Membrane got damaged and asked me to pay or go … | 4 |
| 1626560109831925767 | @EurekaForbes @TimesNow @timesofindia @EurekaForbes tried calling the customer care again and was put on a hold for more than 15 minutes. I am repeating again Mr. CEO you have a … | 3 |
| 1625361680250318848 | @AmazonHelp @AmitAgarwal @pratikpota @EurekaForbes These are 2 service request, 27 jan request was for water leaking and 10th Feb was for device not working, and they have installed an old … | 3 |
| 1624411182110248960 | @EurekaForbes worst service from Area sales Manager KedarBhai in Surat. #Product is Aquaguard UTC UV under contract till 23 feb’23 still no help no response..Bought from Ketan gas service in … | 3 |
| 1626640632289828865 | @EurekaForbes @BandBajaateRaho @jagograhakjago only getting calls it will soon resolved & surprisingly feedback messages comes as if the service is completed,but a bogous company you guys are. | 2 |
| 1626184165317287936 | @EurekaForbes I have to get my new water purifier repaired for 5 times in a row in last 3 months. Quality of your products have really been deteriorated. Have been … | 2 |
| 1626556599379841027 | @EurekaForbes Hi @EurekaForbes can you do anything apart from being apologetic for pathetic service and absolutely useless customer care. Mr. CEO Fire your customer care head. Multiple request, daily follow … | 2 |
| 1625051935421378560 | @EurekaForbes When guys, u r only delaying this process ,its been 2 months aren’t u guy’s getting it .Dont ask ur customer care people to call me cause i have … | 2 |
أهم 10 تغريدات حسب الإعجابات
| ID | Text | Like count |
|---|---|---|
| 1624945387244232704 | Never experienced such worst customer service @EurekaForbes. It has been a month and I'm calling the concern person daily to resolve the issue. Don't sell anything if you can't take … | 67 |
| 1625757675534585861 | Bought brand new @EurekaForbes filter from Shri @cromaretail and they delived a damaged product. After complain they tried to 'repair' but failed then they said now 'sn tech' will repair! … | 6 |
| 1627708337570861057 | Horrible products from @EurekaForbes , ro purifier candle is gone within 4 months of new purchase, and service centre asking 4000rs for new one.... never buy from @EurekaForbes | 3 |
| 1627243824211968003 | @pratikpota @EurekaForbes Problem sorted. Can't thank you enough. I guess, the legacy of trust never fails. | 3 |
| 1627654913277980675 | So many reminders for amc from @EurekaForbes even though they never refunded the extra amount their person took from me , still went ahead an renewed the amc for three … | 2 |
| 1624968782711230465 | @IamAnitaBhat @EurekaForbes Pincode 560069 , must have conflicted 😉😜 | 2 |
| 1627599100790312960 | @EurekaForbes Installation done. Thank you. | 2 |
| 1625719320205721600 | Eureka Forbes Ltd.: Result has improved @EurekaForbes #NirmalBang #resultupdate #nse #bse #Q3 #quarterlyresults #StockMarkets #stockmarketindia #earnings #earningreview #EurekaForbes #eureka #aquaguard https://t.co/KwWrBQvJFX | 2 |
| 1626184165317287936 | @EurekaForbes I have to get my new water purifier repaired for 5 times in a row in last 3 months. Quality of your products have really been deteriorated. Have been … | 2 |
| 1625713871939067906 | @goodyear @shilpamedicare @ONGC_ @uflexltd @UnipartsG @ExpleoGroup @ASTERHealthcare @ViCustomerCare @VodaIdea_NEWS @vodafoneIN_Fdtn Eureka Forbes Ltd.: Result has improved @EurekaForbes #NirmalBang #resultupdate #nse #bse #Q3 #quarterlyresults #StockMarkets #stockmarketindia #earnings #earningreview #EurekaForbes #eureka #aquaguard … | 2 |
أهم اللغات المستخدمة
أهم 10 هاشتاقات
| Hashtag | Count |
|---|---|
| #aquaguard | 15 |
| #eurekaforbes | 15 |
| #waterpurifier | 7 |
| #eureka | 7 |
| #customercare | 7 |
| #mondaywithmadhuri | 6 |
| #fraud | 5 |
| #india | 4 |
| #boycotteurekaforbes | 3 |
| #pathetic | 2 |
أهم 10 إشارات
| Mention | Count |
|---|---|
| @eurekaforbes | 1072 |
| @jagograhakjago | 36 |
| @pratikpota | 33 |
| @bandbajaateraho | 23 |
| @iamanitabhat | 19 |
| @eurekaforbesltd | 16 |
| @aquaguardmd | 11 |
| @timesofindia | 9 |
| @marzinshroff | 9 |
| @timesnow | 8 |
سحابة كلمات التغريدات
تحليل الرموز التعبيرية
متوسط الرموز التعبيرية لكل تغريدة:
6
الرموز التعبيرية المستخدمة
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙏 | 9 | folded_hands |
| 🥺 | 9 | pleading_face |
| 😡 | 6 | enraged_face |
| 😢 | 5 | crying_face |
| 😂 | 3 | face_with_tears_of_joy |
| 😔 | 3 | pensive_face |
| 👏 | 3 | clapping_hands |
| 🙏🏻 | 3 | folded_hands_light_skin_tone |
| 😭 | 3 | loudly_crying_face |
| 😉 | 2 | winking_face |
مجموعات الرموز التعبيرية
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 42 |
| People & Body | 20 |
| Objects | 1 |
| Symbols | 1 |
| Food & Drink | 1 |
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