FBN_help - Tweet Data Analysis
Tweets Analysis - Keyword: @FBN_help
نُشر في 8 مارس، 2023
نظرة عامة
Tweets covering
10 days
Latest tweet was on
2023-02-19
Earliest tweet was on
2023-02-09
Total number of tweets analysed
18239
Average age of authors' accounts
6 years
الملخص
Various individuals are experiencing issues with their First Bank accounts such as debit alerts, failed transactions, an inability to access DM, and money not being refunded. They are seeking assistance from First Bank and the CBN to resolve the issues. A ₦10k fine was proposed by the CBN if banks do not reverse a wrong transaction after 24 hours.
نمذجة الموضوعات
- Issues with Funds Transfer/Debit Alerts
- Lack of Response from Bank
- Frustration with Banking Services in Nigeria
- Outstanding Debts/Unresolved Payment Issues
- Customer Complaints/Service Withdrawal
التحليل العاطفي
The above tweets express a range of emotions from frustration to anger to confusion. The primary emotion expressed is frustration due to the lack of response from the banks and the delays in processing payments. Additionally, there is a sense of confusion as to why payments are not being processed, and why banks are not responding to customer inquiries. There is also a sense of anger towards the banks for not responding to customer inquiries and not reversing wrong transactions. Finally, there is a sense of helplessness due to the lack of response from the banks and the delays in processing payments.
تحليل الاتجاهات
- Issues with payments not reflecting in accounts
- Unanswered complaints and customer service
- Debt alerts
- Fines for wrong transactions
- Network and technical problems
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أنواع التغريدات
Number of Retweets
588
3% من الإجمالي
Number of Original tweets
9139
50% من الإجمالي
Number of tweets that were Quotes
198
1% من الإجمالي
Number of tweets that were Replies
8353
45% من الإجمالي
Number of tweets that contain Hashtags
1287
7% من الإجمالي
Number of tweets that contain Mentions
18239
100% من الإجمالي
الأجهزة المستخدمة للتغريد
أهم 5 أجهزة
| Source | Count |
|---|---|
| Twitter for Android | 10555 |
| Twitter for iPhone | 6224 |
| Twitter Web App | 1179 |
| Hootsuite Inc. | 249 |
| Zendesk | 8 |
توزيع الأجهزة
أهم 10 حسابات حسب المتابعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ZenithBank | Zenith Bank | We are a leading African Bank with a bias for providing quality service and innovative products that go on to define acceptable industry standards. | 1542288 |
| FirstBankngr | FirstBank Nigeria | Your personal finance cheerleader for over 128years. Download the FirstMobile App today. For all complaints & service issues, kindly contact @fbn_help | 783537 |
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 524833 |
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 374155 |
| StanbicIBTC | Stanbic IBTC | No matter the size of your dream, always believe that #ItCanBe. Slide into our DM, let’s get you closer to achieving it. ☎- 0700 909 909 909 | 336043 |
| SportyBet | SportyBet | SportyBet is a global leader in sports betting and real money gaming. Bet responsibly (18+). | 251305 |
| PiggyBankNG | PiggyVest | Save, Invest and Grow your money with ease. Earn 8-13% on savings and up to 25% on investments. Search and Download Piggyvest on iOS and Android. | 170616 |
| FBN_help | FirstBank | We are the official feed for First Bank of Nigeria customer support queries. Available 24 hours a day, 7 days a week. Email: [email protected] | 163644 |
| fccpcnigeria | FCCPC Nigeria | #FCCPC (formerly CPC) is the leading competition & consumer protection agency of the Federal Government of Nigeria. Call us on +2348056002020 or +2348056003030 | 158564 |
| Emmanuel_Tips | Emmanuel O.C | Sports Lover | Influencer | Promoter | @LFC l For The Love ❤️ of Sports ✍🏽 Responsible Gambling Only 🔞🔞/ 📧 [email protected] | 156311 |
أهم 10 حسابات حسب المتابَعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 125076 |
| FBN_help | FirstBank | We are the official feed for First Bank of Nigeria customer support queries. Available 24 hours a day, 7 days a week. Email: [email protected] | 52085 |
| InsideOsogbo | Inside Òṣogbo | A Digital Media Brand that amplifies happenings within and around Òṣogbo, Ọ̀sun State, Nigeria. Ads/Promos & Enquiry: 📩 [email protected] | 35039 |
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 27711 |
| Clinton_Brown_ | CLINTON | God🙏🏼 Family💎 | Crypto📊 | Msc Economics | PR Expert | Realist | DON’T STRESS ME | Blues for life💙 Akwa Ibom G | 20054 |
| Ribonsandroses | Ribbons🎀 | Always remember, your blessings have your name on them. No one can take them away from you 💕 Gemini 👑 | 19429 |
| ehigymetor | Ehigimetor™ | Civil Engineer | founder ETORB_ | married to an exceptional & unique WIFE | blessed Father & Husband | Son of divine Parents | ♊ | @FCBarcelona fan | #2PAC … | 19262 |
| aboladejohn_ | JÒHÁNNÙ MÍMỌ́ | Animal Scientist || Brand PR || Crypto Addict || NFT Degen || CseersDao || [email protected] || ...and bls, Don't Check My LIKES | 19045 |
| Evagran_dl | Evagrin DL | musician and actor,C.E.O Bizzy Nation, owner of @lasgidiblogs on IG,Die 4 me video is out , click on the link below :for enquiry [email protected] | 18807 |
| plot431 | Ikechukwu Ude | #OBIDIENT #CONTROVERSIAL #COMPUTERSCIENTIST #BUSINESSMAN | 17246 |
المستخدمون الأكثر نشاطاً
| Username | Bio | Number of tweets |
|---|---|---|
| FBN_help | We are the official feed for First Bank of Nigeria customer support queries. Available 24 hours a day, 7 days a week. Email: [email protected] | 189 |
| skrimpsolution | Skrimp is a registered wealth management company which focus mainly on savings solution. | 85 |
| SLATTSLIME01 | Live & let's live. | 81 |
| FirstBankngr | Your personal finance cheerleader for over 128years. Download the FirstMobile App today. For all complaints & service issues, kindly contact @fbn_help | 57 |
| Lifeiscrazy___ | Marylander ❤️📍| TASUEDITE | ONLY GOD CAN JUDGE ME. TRUST AT YOUR OWN RISK ⚠️ | 56 |
| tamunodubam | A straight forward person that hates gossip and lie's. | 53 |
| AhonsiAugustin6 | A Biochemist, lover of God and books/ @Mancity fan. | 50 |
| OPay_NG | Quick payments, free transfers, cashback on airtime/data top-ups & flexible savings. We are Beyond Banking! 📞 Support lines: 0700 8888328 & 01 8888329 | 50 |
| Nikolas26479060 | - | 50 |
| hybee03 | - | 47 |
التغريدات اليومية
أهم 10 تغريدات حسب إعادة التغريد
| ID | Text | Retweet count |
|---|---|---|
| 1625750932838383617 | @FirstBankngr @FBN_help I received this debt alert on my account this morning and still have an outstanding debt to pay back, for a reason I'm still yet to understand, please … | 58 |
| 1626861475636695041 | Dear @FBN_help 15th Feb - 2700 31st Jan - 1500 9th Jan - 5000 All transactions failed but was debited. I've been to your outlet and filled forms but not … | 36 |
| 1626151566666350598 | Pls tag @FBN_help @FirstBankngr what is this ?? Why is the payment not showing in the persons account since 11 Feb 2022 https://t.co/WLI50NI1PU | 32 |
| 1626630806104834056 | @FBN_help @FirstBankngr What's wrong with you people now?! It's already 24 hours still and yet no update on my money. Wtf is all these? Nigeria is frustrating someone y'all also … | 29 |
| 1626516269057863682 | Good morning @FirstBankngr @FBN_help what is happening, i was deducted for a failed transaction yesterday while using my app and it’s over 12 hours now you haven’t refund me back … | 25 |
| 1626176047409422336 | Since Saturday @FBN_help @FirstBankngr @cenbank @OPay_NG @opay Retweet would giveaway the money if refunded 🤝 this useless banks be frustrating someone retweet tag opay and first bank 🤝 https://t.co/uMCo9WMo2J | 16 |
| 1626589407699697675 | @cenbank please help me beg @FirstBankngr @FBN_help to refund me , I have sent them messages since 9th of Feb and no reply . They are yet to refund me … | 14 |
| 1624064094830567427 | it will never be well with you @FirstBankngr @FBN_help . My daughter is in the hospital throwing up and I can’t pay for her injection just because your bank network … | 11 |
| 1626473356563300354 | Another day @OPay_NG @cenbank @FBN_help @OPayNigeria @OPaySupport @FirstBankngr I have still not seen my 37k what’s going on Since Saturday opay said I should meet First bank and firstbank is … | 10 |
| 1626589163230474244 | Firstbank responding to people on the TL and ignoring Dm is pissing me off. It’s been three hours @FirstBankngr @FBN_help and not even a response to my Dm or my … | 8 |
أهم 10 تغريدات حسب الإعجابات
| ID | Text | Like count |
|---|---|---|
| 1626151566666350598 | Pls tag @FBN_help @FirstBankngr what is this ?? Why is the payment not showing in the persons account since 11 Feb 2022 https://t.co/WLI50NI1PU | 122 |
| 1625750932838383617 | @FirstBankngr @FBN_help I received this debt alert on my account this morning and still have an outstanding debt to pay back, for a reason I'm still yet to understand, please … | 57 |
| 1626846754409705473 | @OlorunwalereBab @FirstBankngr @FBN_help @OlorunwalereBab Thank you for contacting OPay. It is unusual that your funds is yet to reflect in your bank account. We are unable to access your DM … | 37 |
| 1626861475636695041 | Dear @FBN_help 15th Feb - 2700 31st Jan - 1500 9th Jan - 5000 All transactions failed but was debited. I've been to your outlet and filled forms but not … | 37 |
| 1626516269057863682 | Good morning @FirstBankngr @FBN_help what is happening, i was deducted for a failed transaction yesterday while using my app and it’s over 12 hours now you haven’t refund me back … | 31 |
| 1626630806104834056 | @FBN_help @FirstBankngr What's wrong with you people now?! It's already 24 hours still and yet no update on my money. Wtf is all these? Nigeria is frustrating someone y'all also … | 31 |
| 1624064094830567427 | it will never be well with you @FirstBankngr @FBN_help . My daughter is in the hospital throwing up and I can’t pay for her injection just because your bank network … | 24 |
| 1624872097326432258 | Hello @FirstBankngr and @FBN_help until I swear for your bank before you reply your DM? | 23 |
| 1626527855466233856 | Hi @onyibrowny, thank you for contacting us. Kindly follow us on our twitter handle @FBN_help to enable us assist appropriately.#YouFirst | 22 |
| 1626473356563300354 | Another day @OPay_NG @cenbank @FBN_help @OPayNigeria @OPaySupport @FirstBankngr I have still not seen my 37k what’s going on Since Saturday opay said I should meet First bank and firstbank is … | 18 |
أهم اللغات المستخدمة
أهم 10 هاشتاقات
| Hashtag | Count |
|---|---|
| #youfirst | 419 |
| #firstbank | 66 |
| #10 | 59 |
| #2000 | 35 |
| #2 | 34 |
| #20 | 33 |
| #5000 | 30 |
| #5 | 26 |
| #100 | 25 |
| #firstbankngr | 18 |
أهم 10 إشارات
| Mention | Count |
|---|---|
| @fbn_help | 20716 |
| @firstbankngr | 7631 |
| @cenbank | 1357 |
| @opay_ng | 486 |
| @opaysupport | 162 |
| @officialefcc | 147 |
| @gtbank | 113 |
| @odunayomiadebi3 | 94 |
| @accessbank_help | 86 |
| @zenithbank | 85 |
سحابة كلمات التغريدات
تحليل الرموز التعبيرية
متوسط الرموز التعبيرية لكل تغريدة:
15
الرموز التعبيرية المستخدمة
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 659 | enraged_face |
| 😭 | 460 | loudly_crying_face |
| 🙏 | 338 | folded_hands |
| 😂 | 125 | face_with_tears_of_joy |
| 🥺 | 76 | pleading_face |
| 😢 | 72 | crying_face |
| 🤣 | 57 | rolling_on_the_floor_laughing |
| 😩 | 54 | weary_face |
| 🙄 | 53 | face_with_rolling_eyes |
| 😠 | 40 | angry_face |
مجموعات الرموز التعبيرية
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 2053 |
| People & Body | 646 |
| Travel & Places | 46 |
| Symbols | 42 |
| Objects | 25 |
| Animals & Nature | 4 |
| Food & Drink | 1 |
| Flags | 1 |
| Activities | 1 |
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