foodpanda_my - Tweet Data Analysis
Tweets Analysis - Keyword: @foodpanda_my
نُشر في 8 مارس، 2023
نظرة عامة
Tweets covering
9 days
Latest tweet was on
2023-02-22
Earliest tweet was on
2023-02-12
Total number of tweets analysed
114
Average age of authors' accounts
8 years
الملخص
Customers of the food delivery service @foodpanda_my have expressed their dissatisfaction with the service they have received, ranging from receiving orders with errors, to mistreatment from the delivery riders, to lack of apology and compensation, to insufficient delivery fees and lack of in-store pricing. The most recent issues involve a Menu Rahmah campaign with only restricted free delivery and lack of transparency in bag changes.
نمذجة الموضوعات
- Customer service and customer relations
- Delivery services
- Food variety and portion size
- Vouchers and promotions
- Delivery fees and payment methods
التحليل العاطفي
The emotions expressed in these tweets are mainly frustration, disappointment, and anger. Most of the tweets express anger towards FoodPanda for their customer service, delivery issues, and changes to their services, such as the PandaPro subscription and the Menu Rahmah initiative. There is also some confusion about changes to the FoodPanda logo and GrabFood bag. However, there is one tweet expressing gratitude for the helpful customer service from FoodPanda.
تحليل الاتجاهات
- Poor customer service and rider communication skills
- Limited voucher offers
- Inability to fulfill orders
- Comparisons to other delivery services
- Logo and branding changes
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أنواع التغريدات
Number of Retweets
7
6% من الإجمالي
Number of Original tweets
65
57% من الإجمالي
Number of tweets that were Quotes
2
1% من الإجمالي
Number of tweets that were Replies
40
35% من الإجمالي
Number of tweets that contain Hashtags
5
4% من الإجمالي
Number of tweets that contain Mentions
114
100% من الإجمالي
الأجهزة المستخدمة للتغريد
أهم 5 أجهزة
| Source | Count |
|---|---|
| Twitter for iPhone | 60 |
| Twitter for Android | 42 |
| Twitter Web App | 8 |
| Zendesk | 3 |
| Twitter for iPad | 1 |
توزيع الأجهزة
أهم 10 حسابات حسب المتابعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| GrabMY | Grab Malaysia | Southeast Asia’s leading superapp, here to make your life a little easier in every possible way. | 69549 |
| DominosMY | Domino's Pizza Malaysia | Domino's All New & Improved Pizza - Now With MORE Cheese, MORE Toppings & MORE Satisfaction! 😍🍕 Get Yours Now! Promotion: 2 Regular Pizza For Just RM 19 | 45975 |
| zafranmustafa | Zafran | PruBSN | Template Kahwin | Assisting young professionals in planning and providing solutions for their financial goals and life protection. Click the link for more details. | 6230 |
| faamike | 阿莉雅 | Semoga Farah Nor Aliah dimurahkan rezeki selalu utk kerja, kehidupan, duit, kebahagian dunia dan akhirat serta dikurniakan manusia yg baik disekeliling dirinya | 4195 |
| _tashbunny | Tashbunny 🐰VCT MYSG | Freelance esports host, shoutcaster & content creator for tech & gaming✨ #VCT #VCTGameChangers MYSG, APAC, #PMPLSEA #PMGC | PREV: @ignsea @everygoodgame | 3047 |
| iam_ein | ʏᴏᴜʀ ᴡᴏʟᴠᴇʀɪɴᴇ 🐺🏴 | Graduate Architect (2022). A BOICE, Ki Aile, Aileean & an Ailurophile. Like & RT ≠ endorsement and views are my own. | 2871 |
| Yughen2101 | Gula🐼 | The boy your mom told you to be friends with🥵 | 2621 |
| jonathandb_2208 | 🇲🇾 Jonathan | Namhard 🇵🇸 | 💪🏻💪🏻 Confirmatory - 9/9/2020. 💙💛 HAART - 14/10/2020 | 2072 |
| danyfraser | tar-azaégor | 23 • he/him • fantasy junkie • fan account | 1869 |
| akie_stark | akie. | New chapter begins now. | 1794 |
أهم 10 حسابات حسب المتابَعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| zafranmustafa | Zafran | PruBSN | Template Kahwin | Assisting young professionals in planning and providing solutions for their financial goals and life protection. Click the link for more details. | 3134 |
| plmcpk | شہزاد سرور (Lawyer) | Corporate Lawyer, Tax Consultant | 2392 |
| tempayan77 | TEMPAY🔺N | berkongsi cerita mati bersama mereka yg tahu mereka akan mati dan mereka sdg bersedia utk mati ... | 2125 |
| ikmlz_ | @ | - | 2119 |
| natashaqistina | TA5H | 🌈 𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚 𝙗𝙮 𝙙𝙖𝙮, 𝘽𝙚𝙖𝙩 𝙈𝙖𝙠𝙚𝙧 𝙗𝙮 𝙣𝙞𝙜𝙝𝙩, 𝘼 𝘿𝙅 𝙞𝙣 𝙗𝙚𝙩𝙬𝙚𝙚𝙣 | 1967 |
| iam_ein | ʏᴏᴜʀ ᴡᴏʟᴠᴇʀɪɴᴇ 🐺🏴 | Graduate Architect (2022). A BOICE, Ki Aile, Aileean & an Ailurophile. Like & RT ≠ endorsement and views are my own. | 1945 |
| GrabMY | Grab Malaysia | Southeast Asia’s leading superapp, here to make your life a little easier in every possible way. | 1618 |
| akie_stark | akie. | New chapter begins now. | 1051 |
| owwaaowa | wowwa | nothing just me ranting | 1019 |
| jonathandb_2208 | 🇲🇾 Jonathan | Namhard 🇵🇸 | 💪🏻💪🏻 Confirmatory - 9/9/2020. 💙💛 HAART - 14/10/2020 | 1000 |
المستخدمون الأكثر نشاطاً
| Username | Bio | Number of tweets |
|---|---|---|
| mobius6419 | Just an incognito observer | 5 |
| fghermosura | In safe hands, Aliff Hazwan 🦋 | 5 |
| naimm_sabrii | Just wanna fix my life | 3 |
| kinsjuk | Luar biasa. Akhirnya. | 3 |
| syedzul2001 | Evil triumphs when good men do nothing..... | 2 |
| mrIssaccarl | Coffee, Music and you | 2 |
| Salimin_C3 | mu baca, mu terasa, mu bodo. | 2 |
| _xhmdwaz | Just my random rants. | 2 |
| NickFa10 | netizen , rakyat marhaen ✌🏼 | 2 |
| Banaa69 | - | 2 |
التغريدات اليومية
أهم 10 تغريدات حسب إعادة التغريد
| ID | Text | Retweet count |
|---|---|---|
| 1627526123797233664 | Hello @foodpanda_my is calling the customers "kimak" and "sial" upon receiving their order your new customer service marketing? Because i just got verbally abused by your rider and the thing … | 3 |
| 1626202356970029056 | Ordered fried chicken set from @MarrybrownMY Oasis Seremban through @foodpanda_my and I was shocked with the fries portion. Foodpanda was like we only can give Rm 3 worth voucher for … | 2 |
| 1624703493192970241 | Sembang @foodpanda_my ni. Dulu subscribe panda pro sebab free delivery. Skrg free delivery up to rm4 je. Belum setahun sukahati maknenek kau je tukar kan. https://t.co/n1vJpltg8H | 1 |
| 1628194512362418177 | @foodpanda_my apani bangun bangun ada transaction RM58.80 under my debit card???? Nak auto debit pun takley sebab no lama tak guna lama dah. Eeeee geram bangun bangun duit kena tolak … | 0 |
| 1625762709357854720 | Dari haritu kat dm lagi aku cakap aku taknak voucher kau, sebab tau mesti cancel order aku pastu duit taknak kasi balik lak.Voucher haritu kasi dah la dari tiga tetiba … | 0 |
| 1625497272804057093 | Hi @foodpanda_my, can you help me check for my @DominosMY order? It’s been 40 mins and the tracking shows it’s still preparing. I tried to call 1300888333 but everyone seems … | 0 |
| 1625586184427802624 | @foodpanda_my hi, just a general feedback here. i believe that it is important for the riders to make sure that they hand in the food to the customers rather than … | 0 |
| 1625638213426765824 | my personal opinion is thinking that fp is way cheaper than eating out since we hv the pestapanda voucher @foodpanda_my great job. pls dont end the voucher 🫡 https://t.co/dFUsajUjKq | 0 |
| 1625644334690480129 | Foodpanda dah kedekut voucher ! Dulu pandapro kalau delivery over 25, tak kiralah berapa delivery fees fu akan dapat free delivery. Sekarang just tolak rm4. Rugi rasa subscribe pandapro. Collect … | 0 |
| 1625709205805215747 | @foodpanda_my #foodpandaGila kamu minta rate 5 bintang tapi korupsi melebih. Menyesal bagi review. Saya tagih itu selagi tiada keterangan jelas. Membazir masa sudah tunggu baki kamu. Lemah. | 0 |
أهم 10 تغريدات حسب الإعجابات
| ID | Text | Like count |
|---|---|---|
| 1627318611982569475 | To whoever was trying to surprise their husband, I'm sorry but @foodpanda_my fucked up your order as well as mine. A RM2 sorry voucher is honestly laughable. (I'm not married … | 14 |
| 1627526123797233664 | Hello @foodpanda_my is calling the customers "kimak" and "sial" upon receiving their order your new customer service marketing? Because i just got verbally abused by your rider and the thing … | 5 |
| 1625333276322971654 | @Tfsgxy_ Mohon riders @foodpanda_my repeat dgn family baju merah ni. 1v1 | 4 |
| 1625305372805443585 | Daripada bangunkan aplikasi baru, more effective & sustainable to pump the participating food operators locations into @googlemaps, @kitajagaMY, @GrabMY, @foodpanda_my and the likes, no?#MenuRahmahhttps://t.co/ka6piccAow | 4 |
| 1626202356970029056 | Ordered fried chicken set from @MarrybrownMY Oasis Seremban through @foodpanda_my and I was shocked with the fries portion. Foodpanda was like we only can give Rm 3 worth voucher for … | 3 |
| 1624703493192970241 | Sembang @foodpanda_my ni. Dulu subscribe panda pro sebab free delivery. Skrg free delivery up to rm4 je. Belum setahun sukahati maknenek kau je tukar kan. https://t.co/n1vJpltg8H | 2 |
| 1624757325306417157 | what’s up @foodpanda_my awok down ker?? ughh https://t.co/tx5x1yGT1x | 2 |
| 1627175924935585793 | @foodpanda_my foodpanda drivers, please be honest with customers orders😖. this is my 2nd time the fpanda system said my order got delivered but it didn't! takkan balik2 refund and voucher … | 1 |
| 1627130878962061313 | Semalam buat hal lagi @foodpanda_my . Dah la tunggu smpai sejam , sudahnya makanan pn tak smpai . Enjoy your meal ape nye makanan tak hantar pn ! https://t.co/pmUJPWvE3t | 1 |
| 1626525043454005250 | Since when foodpanda logo became green??? @foodpanda_my https://t.co/uIabeW7Esr | 1 |
أهم اللغات المستخدمة
أهم 10 هاشتاقات
| Hashtag | Count |
|---|---|
| #foodpanda | 2 |
| #malaysia | 1 |
| #kpdn | 1 |
| #grab | 1 |
| #inflation | 1 |
| #price | 1 |
| #worldwildlifeday | 1 |
| #worldwithoutnature | 1 |
| #foodpandagila | 1 |
| #menurahmahhttps | 1 |
أهم 10 إشارات
| Mention | Count |
|---|---|
| @foodpanda_my | 116 |
| @grabmy | 17 |
| @kpdn_hq | 7 |
| @mrissaccarl | 2 |
| @naimm_sabrii | 2 |
| @sdarshan14 | 2 |
| @dominosmy | 2 |
| @banaa69 | 2 |
| @romeo_zaf | 2 |
| @mobius6419 | 2 |
سحابة كلمات التغريدات
تحليل الرموز التعبيرية
متوسط الرموز التعبيرية لكل تغريدة:
21
الرموز التعبيرية المستخدمة
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 4 | loudly_crying_face |
| 😩 | 2 | weary_face |
| 🖕🏻 | 2 | middle_finger_light_skin_tone |
| 😪 | 2 | sleepy_face |
| 😂 | 2 | face_with_tears_of_joy |
| 😡 | 1 | enraged_face |
| 😖 | 1 | confounded_face |
| ⭐ | 1 | star |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 🥲 | 1 | smiling_face_with_tear |
مجموعات الرموز التعبيرية
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 20 |
| People & Body | 3 |
| Travel & Places | 1 |
| Symbols | 1 |
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