HMRCcustomers - Tweet Data Analysis
Tweets Analysis - Keyword: @HMRCcustomers
نُشر في 4 إبريل، 2023
نظرة عامة
Tweets covering
9 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-22
Total number of tweets analysed
5050
Average age of authors' accounts
8 years
الملخص
These tweets cover a range of issues with HMRC and its services, including complaints about long wait times on hold, difficulties getting through to advisors, errors in tax codes and demands for repayment. Some tweets also raise concerns about the role and actions of HMRC, particularly with regards to the controversial Loan Charge policy and monitoring of MP opinions on the matter. One tweet also questions how someone can afford an extravagant lifestyle but not pay child support.
نمذجة الموضوعات
- Issues with HMRC's handling of tax refunds and services
- Complaints about HMRC's customer service and phone lines
- Concerns about HMRC's monitoring of MPs in regards to LoanCharge
- Problems with HMRC's tax codes and payment deadlines
- Inquiries about A1 forms and miscalculated benefits in kind
التحليل العاطفي
The tweets express a range of negative emotions towards HMRC, including frustration, anger, disappointment and distrust. The main issues raised involve difficulties in contacting HMRC, incorrect tax codes, delays in receiving refunds or forms, and perceived unfairness in the way taxes are collected or enforced. There is also criticism of specific HMRC officials, as well as concerns about the transparency and accountability of the organization. Overall, the tone of the tweets is one of dissatisfaction and dissatisfaction.
تحليل الاتجاهات
- Issues with HMRC's customer service and call center (long wait times, calls being terminated, difficulty getting through to speak with an advisor)
- Concerns about HMRC's handling of tax refunds and payments
- Discussion of the Loan Charge and criticism of HMRC's monitoring of MPs opposed to it
- Confusion and frustration with HMRC's communication and processes (duplicate letters, incorrect tax codes, not receiving A1 forms)
- General questions and complaints about HMRC's policies and actions
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أنواع التغريدات
Number of Retweets
36
0% من الإجمالي
Number of Original tweets
1219
24% من الإجمالي
Number of tweets that were Quotes
15
0% من الإجمالي
Number of tweets that were Replies
3791
75% من الإجمالي
Number of tweets that contain Hashtags
41
0% من الإجمالي
Number of tweets that contain Mentions
5050
100% من الإجمالي
الأجهزة المستخدمة للتغريد
أهم 5 أجهزة
| Source | Count |
|---|---|
| Twitter for iPhone | 2362 |
| Twitter for Android | 1270 |
| Twitter Web App | 1216 |
| Twitter for iPad | 128 |
| Hootsuite Inc. | 63 |
توزيع الأجهزة
أهم 10 حسابات حسب المتابعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| _Josephineexo | Josie.🧚🏽♀️ | https://t.co/TZwKdzTSsq | 102203 |
| HMRCcustomers | HMRC Customer Support | We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please. | 97433 |
| Sillyshib | Siob, Princess of Yorkshire #FBPE #FBR | Ain’t going to sugar coat it for you! Rearing a future man. Diamond hard Remainer. I'm a Trekkie. Labour voter #Facciamo Europa Republicans/ Tories are evil | 46403 |
| TalentedLadies | Talented Ladies Club | Brilliant online content, courses and classes that unlock the potential of women. Join our free Lunch & Learn classes https://t.co/oQBYRAgpUv | 43949 |
| helloiammariam | mariam khan | journalist @myldn email: [email protected] | author/editor #itsnotabouttheburqa | agent @mollykh | views mine rts not endorsements | 35470 |
| YourWullie | YourWullie | Black jawed living room couch professor. MDANT | 33127 |
| nigella_i5e | Nigella™️ (Gettr @Nigella_i5e) | ’Who falls asleep in a Democracy will wake up in a Dictatorship’Otto Gritschneder🇺🇸🇬🇧🇮🇱❌#ULTRAMAGA #Climaterealist #SayNOtoNETZERO #HeritageParty #FJB | 29631 |
| Disneyrollrgirl | Disneyrollergirl | London-based fashion editor Navaz Batliwalla. The culture of fashion. Author of #thenewgarconne #facevaluesbook. Blog https://t.co/iBVQRFTfze IG: disneyrollergirl | 21425 |
| Niki44 | ༄🇳🇿 𝐍𝐢𝐤𝐢 🇳🇿༄ | Kiwi in the UK. Mumma, Family, Friends, Sport, Music, Happy, Sweary, Ranty, Wine. Storm in a hurricane glass. | 18801 |
| 007__NIL | Donald 🌊🗽🇺🇸🏴🇺🇦🌻 | I Like Scotland & Hibs to win at everything.. Andy Murray win all tennis majors. Ukraine to be free. What could possibly go wrong? Oh just discovered midjourney | 14615 |
أهم 10 حسابات حسب المتابَعين
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TalentedLadies | Talented Ladies Club | Brilliant online content, courses and classes that unlock the potential of women. Join our free Lunch & Learn classes https://t.co/oQBYRAgpUv | 40701 |
| nigella_i5e | Nigella™️ (Gettr @Nigella_i5e) | ’Who falls asleep in a Democracy will wake up in a Dictatorship’Otto Gritschneder🇺🇸🇬🇧🇮🇱❌#ULTRAMAGA #Climaterealist #SayNOtoNETZERO #HeritageParty #FJB | 29478 |
| Sillyshib | Siob, Princess of Yorkshire #FBPE #FBR | Ain’t going to sugar coat it for you! Rearing a future man. Diamond hard Remainer. I'm a Trekkie. Labour voter #Facciamo Europa Republicans/ Tories are evil | 28286 |
| 007__NIL | Donald 🌊🗽🇺🇸🏴🇺🇦🌻 | I Like Scotland & Hibs to win at everything.. Andy Murray win all tennis majors. Ukraine to be free. What could possibly go wrong? Oh just discovered midjourney | 12260 |
| faulkner_darren | Darren Faulkner | Just another #Number in the whole wide world 😐 | 10708 |
| Bridgeanne | Anne Booth 💙 | ( pic by Invi Brenna). Author, represented by @AnneClarkLit (Children's books) @JoUnwin for adult fiction . Occasional columnist for The Tablet. | 8522 |
| stefanpaudler | Stefan Paudler #FBPE | Earthling. Pacifist. Atheist. | 8081 |
| BartHobson | Bart "Won it Six Times" Hobson | @LFC Fan, Freedom of Expression is Not a Crime, #RenasArmy #FilmBuff, Love Soul & Jazz. A would be Space Explorer, #49ers fan too, Oh and btw Don't Buy the #Sun | 7265 |
| helloiammariam | mariam khan | journalist @myldn email: [email protected] | author/editor #itsnotabouttheburqa | agent @mollykh | views mine rts not endorsements | 5709 |
| HedyFletcher | Hedy Fletcher 🇺🇦🌹🙏💃🕊🌈 | Devoted Mum. Contemplative. Passionate Environmentalist and campaigner for Social Justice, Equality and Peace. | 5001 |
المستخدمون الأكثر نشاطاً
| Username | Bio | Number of tweets |
|---|---|---|
| HMRCcustomers | We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please. | 63 |
| page_stuart | 38, loving dad and partner. | 21 |
| _rebeccaperryyy | - | 19 |
| Madbaker1979 | - | 16 |
| steven_machaya | - | 16 |
| Calv31 | Dad of two, love arts, crafts, all things yarn, guitar, gaming, writing, Sci-fi, world building, woodwork, being a dad. | 15 |
| DarrenBloo56003 | - | 15 |
| IanHawthorne8 | - | 15 |
| sean_hughes__ | Lead Optimisation Strategist @kinandcarta & Optimizely MVP Music lover! | 14 |
| HelenMa71655555 | 💕 Mum to 2 beautiful people ❤ 💙 both make me proud! xxx soon to be a Grandma 👶 xx | 13 |
التغريدات اليومية
أهم 10 تغريدات حسب إعادة التغريد
| ID | Text | Retweet count |
|---|---|---|
| 1638827755092492289 | @HMRCcustomers Quick question @JimHarraHMRC, why HMRC monitoring opinions of MP's opposed #LoanCharge? Jim, you have ONE job, simply administer collection of RIGHT tax. HMRC are watching YOU @grantshapps @SteveBakerHW @NigelEvans … | 23 |
| 1638832008787902464 | @HMRCcustomers Why are HMRC bleating about being held to account for doing job @JimHarraHMRC? #LoanCharge victims fighting for futures. Maybe, if didn't conspire in private to "control the narrative" etc, … | 21 |
| 1638493574625992704 | #Property professionals have reacted to the @HMRCcustomers figures showing a decrease of 4% month-on-month on #property 🏡 sales, @PropIndEye reports! More details here 👉https://t.co/TZWOf04Pe6 Good to hear from @GuildProperty @OnTheMarketCom … | 6 |
| 1638829033398980608 | @NotRichYoungFa1 @HMRCcustomers @JimHarraHMRC @grantshapps @SteveBakerHW @NigelEvans @EdwardJDavey @MPIainDS @DavidDavisMP @NickFerrariLBC @EamonnHolmes @lewis_goodall @rbrooks45 @BBCRosAtkins @jamesmurray_ldn @RachelReevesMP @PippaCrerar Hey @JimHarraHMRC https://t.co/NTSN4vdIfn | 3 |
| 1641000950855761920 | Hey @HMRCcustomers at what point for you being late in paying me my tax refund can I start charging you interest and sending letters ? | 3 |
| 1639658775635214339 | @HMRCcustomers is closing for the day now and will be back at 8am on Monday 27th March. | 2 |
| 1639667731980070917 | @HMRCcustomers Cannot find any online chat or help. The query is with regard to an account that is not mine and I am not registered for but am being sent … | 1 |
| 1641417713267425283 | Oh great, HMRC buggered up my tax code so I’ve 25% less money this month & I can’t claim back until the end of April. 🤬 Luckily I can cover … | 1 |
| 1641516137249644558 | @HMRCcustomers is closing for the day now and will be back at 8am tomorrow. Any missed tweets will be answered then. | 1 |
| 1639936462324998145 | @HMRCcustomers I am an unpaid full time carer for my elderly mum.I claim carers allowance and have an occupational pension but I struggle financially. If my mum were to give … | 1 |
أهم 10 تغريدات حسب الإعجابات
| ID | Text | Like count |
|---|---|---|
| 1638827755092492289 | @HMRCcustomers Quick question @JimHarraHMRC, why HMRC monitoring opinions of MP's opposed #LoanCharge? Jim, you have ONE job, simply administer collection of RIGHT tax. HMRC are watching YOU @grantshapps @SteveBakerHW @NigelEvans … | 35 |
| 1638832008787902464 | @HMRCcustomers Why are HMRC bleating about being held to account for doing job @JimHarraHMRC? #LoanCharge victims fighting for futures. Maybe, if didn't conspire in private to "control the narrative" etc, … | 27 |
| 1641000950855761920 | Hey @HMRCcustomers at what point for you being late in paying me my tax refund can I start charging you interest and sending letters ? | 24 |
| 1640736439473172482 | Tax code is wrong but @HMRCcustomers the phone line makes you give all your details then hangs up on you. Would send you spare | 11 |
| 1641020213792587777 | Why @HMRCcustomers are you terminating calls after advising customers to hold to speak to an advisor? I’ve being calling for two weeks now. Keeps happening. Abysmal service. If you are … | 9 |
| 1638950130794524673 | My son has been on hold to talk to @HMRCcustomers now for an hour n half, after 9 failed calls. I bet @RishiSunak ‘s kids wont have that problem when … | 8 |
| 1638493574625992704 | #Property professionals have reacted to the @HMRCcustomers figures showing a decrease of 4% month-on-month on #property 🏡 sales, @PropIndEye reports! More details here 👉https://t.co/TZWOf04Pe6 Good to hear from @GuildProperty @OnTheMarketCom … | 8 |
| 1639238725531217922 | Half year's income being held until @HMRCcustomers produces a #A1 but yet my pre-payment taxes have to be paid on time for the income that I still haven’t received. Will … | 8 |
| 1638829696933588992 | Tried for MONTHS, to speak to @HMRCcustomers hung up on every call (proof of calls) at 1h12m (standard) every single time. Write email; no response. Letter yesterday ‘you owe us … | 6 |
| 1640446385139884036 | @HMRCcustomers I had a tax rebate but got scammed and my money is new elsewhere, I have reported this but got nowhere | 5 |
أهم اللغات المستخدمة
أهم 10 هاشتاقات
| Hashtag | Count |
|---|---|
| #hmrc | 10 |
| #loancharge | 4 |
| #property | 4 |
| #foi | 2 |
| #alloptionscutyouoff | 1 |
| #frustrating | 1 |
| #pathetic | 1 |
| #frustrated | 1 |
| #failedstate | 1 |
| #torybritain | 1 |
أهم 10 إشارات
| Mention | Count |
|---|---|
| @hmrccustomers | 5134 |
| @hmrcgovuk | 92 |
| @jlewiscameron | 16 |
| @jimharrahmrc | 16 |
| @martinslewis | 11 |
| @pumpkinbundle | 9 |
| @hmrcpressoffice | 8 |
| @lisaedwards78 | 8 |
| @_liamhorsley | 6 |
| @nicolamrley | 6 |
سحابة كلمات التغريدات
تحليل الرموز التعبيرية
متوسط الرموز التعبيرية لكل تغريدة:
3
الرموز التعبيرية المستخدمة
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 17 | enraged_face |
| 😊 | 15 | smiling_face_with_smiling_eyes |
| 🤬 | 13 | face_with_symbols_on_mouth |
| 😭 | 12 | loudly_crying_face |
| 👍 | 10 | thumbs_up |
| 🙄 | 8 | face_with_rolling_eyes |
| 🤣 | 7 | rolling_on_the_floor_laughing |
| 🤷♀️ | 6 | woman_shrugging |
| 😤 | 6 | face_with_steam_from_nose |
| 😩 | 6 | weary_face |
مجموعات الرموز التعبيرية
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 138 |
| People & Body | 54 |
| Travel & Places | 4 |
| Activities | 1 |
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