Tweets Analysis - Keyword: @Alamo
Overview
Total number of tweets analysed
18
Earliest tweet was on
2023-02-14
Latest tweet was on
2023-02-22
Tweets covering
7 days
Average age of authors' accounts
10 years
Summarization
Alamo has been praised in these tweets for its great customer service and proactive help in refunds, contrasted to the poor experiences with other car rental services such as Hertz and National. It is also mentioned that their vehicles are reliable and up to date. They have also been criticized for hidden fees, some unfair charges, and lack of contactless payment options.
Topic Modeling
- Customer Service
- Rental Cars & Fees
- Reservations and Pickup
- Weather Conditions & Comfort
- Competition & Complaints
Emotional Analysis
The majority of these tweets express positive emotions towards Alamo, such as appreciation for their customer service, satisfaction with their services, and admiration for their products. Several tweets also express frustration and disappointment with other car rental companies, such as Hertz, Avis, and National, citing hidden fees, unreliable vehicles, and lack of customer service. The overall sentiment towards Alamo is one of appreciation and satisfaction, while the sentiment towards the other companies is one of frustration and disappointment.
Trend Analysis
- Positive reviews for Alamo
- Preference for Alamo over other car rental companies
- Difficulties in payment and collection of cars
- Hidden charges and unreliable vehicles
- Customer service and reviews on other car rental companies
Types of Tweets
Number of Retweets
1
Percentage of total tweets
5%
Number of Original tweets
13
Percentage of total tweets
72%
Number of tweets that contain Mentions
18
Percentage of total tweets
100%
Number of tweets that were Replies
4
Percentage of total tweets
22%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
4
Percentage of total tweets
22%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 12 |
| Twitter Web App | 4 |
| Twitter for Android | 1 |
| Metricool | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| beruby_es | beruby España | Te devolvemos dinero por tus compras online, reservas de viajes y recomendaciones🤑Cobra a partir de 10€ 👉🏼Regístrate y gana 5€https://t.co/KidEeKUlfw | 9,169 |
| ChubbyInPumps | Alyssa | Isaiah 41:10 SOIGNÉ | 1,660 |
| KeithSimon32 | Keith Simon | - | 1,014 |
| Steiner_Matthew | Matthew Steiner | VMware Cloud Evangelist/Strategist in EMEA. Enjoy technology, traveling the world, sport (mainly football and cars!) and poker. | 713 |
| nikkikool1 | Nikki Kool | I'm not playing nice anymore . . . . | 547 |
| PJQueen368 | Gina Beirne | she/herThis is my personal account. All opinions expressed are my own. | 164 |
| _meenan | meenan | Do you have a few minutes to talk about Dinosaur Jr | 149 |
| Legzupnthakut | Shareece | ........Emulated but NEVER Duplicated. Was a Staff Gemologist, a Production Assistant and now Operations Professional . GIA woman G.G, G.J, A.J.P, A.J.A | 133 |
| Jeepreadyguy | Matt Fitzgerald | Race car technician and family man | 83 |
| Hannah0llyw00d | Hannah Burton | Witch, please | 72 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| beruby_es | beruby España | Te devolvemos dinero por tus compras online, reservas de viajes y recomendaciones🤑Cobra a partir de 10€ 👉🏼Regístrate y gana 5€https://t.co/KidEeKUlfw | 2,541 |
| Steiner_Matthew | Matthew Steiner | VMware Cloud Evangelist/Strategist in EMEA. Enjoy technology, traveling the world, sport (mainly football and cars!) and poker. | 1,010 |
| ChubbyInPumps | Alyssa | Isaiah 41:10 SOIGNÉ | 1,000 |
| nikkikool1 | Nikki Kool | I'm not playing nice anymore . . . . | 923 |
| PJQueen368 | Gina Beirne | she/herThis is my personal account. All opinions expressed are my own. | 647 |
| _meenan | meenan | Do you have a few minutes to talk about Dinosaur Jr | 647 |
| Jeepreadyguy | Matt Fitzgerald | Race car technician and family man | 423 |
| carlysimons81 | Carly Simons | - | 409 |
| Legzupnthakut | Shareece | ........Emulated but NEVER Duplicated. Was a Staff Gemologist, a Production Assistant and now Operations Professional . GIA woman G.G, G.J, A.J.P, A.J.A | 224 |
| HawaiiIUFan05 | HawaiiIUFan05 | I am here. You are there. We will probably never meet. Most of Twitter is not real but I am! All the way gay!! Former Radio and CATV person. Retired now.🌈🌋🏀 | 198 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Hannah0llyw00d | Witch, please | 2 |
| simonBaly | - | 2 |
| ChubbyInPumps | Isaiah 41:10 SOIGNÉ | 1 |
| HawaiiIUFan05 | I am here. You are there. We will probably never meet. Most of Twitter is not real but I am! All the way gay!! Former Radio and CATV person. Retired now.🌈🌋🏀 | 1 |
| J_evyday | Passionate about real estate and enhancing people's experience of their environment through well designed sustainable buildings. | 1 |
| Jeepreadyguy | Race car technician and family man | 1 |
| KeithSimon32 | - | 1 |
| Legzupnthakut | ........Emulated but NEVER Duplicated. Was a Staff Gemologist, a Production Assistant and now Operations Professional . GIA woman G.G, G.J, A.J.P, A.J.A | 1 |
| PJQueen368 | she/herThis is my personal account. All opinions expressed are my own. | 1 |
| Steiner_Matthew | VMware Cloud Evangelist/Strategist in EMEA. Enjoy technology, traveling the world, sport (mainly football and cars!) and poker. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1628273485788192768 | @Alamo your employee said my credit card was a debit card and would not let me take a car. Please refund my booking. | 0 |
| 1628160007182204928 | Great customer service from @Alamo - we had rubbish SUV for our ski trip to Tahoe (wrong tyres, no AWD), had to buy chains to get back off the mountain. Arrived home today to a cheque from them for the $90 we spent. Pls send thanks to the SFO team for being so proactive!!! 😊 | 0 |
| 1625626409828773888 | @deeeyen @Hertz After all the hassle you’ve had with @Hertz today I am actually gonna book with @Alamo or @BudgetRentalJA when I need a car in April | 0 |
| 1625827960157622276 | ¡Alquila un vehículo🚗 con @Alamo!En #Alamo tienes una amplia flota de vehículos para que encuentres el que mejor😉 se adapte a tus necesidades. Ssi realizas tu reserva a través de nuestro enlace, te devolvemos hasta un 5,60%💸 de #cashback🥳.https://t.co/By93U9Zkqr | 0 |
| 1625947337544839168 | So I rented a Chevy Malibu from @Alamo in Portland Oregon . It’s was 40 something degrees. An the damn seat warmers did not work . I still have icicles on my A$$. #cold https://t.co/Npz3r4Qo2F | 0 |
| 1626197565090791425 | Hey, @alamo … it’s ok for me to assume the “damage recovery unit” I got from someone claiming to be you is a total scam, right? Thanks. It’s extra fun because I’ve rented from you folks recently. | 0 |
| 1626428861717090304 | @Alamo Why the hell y’all ask people to make reservations and then not have a car for them upon arrival? Sold out for the weekend? Don’t play with me. | 0 |
| 1626833904626987011 | @Alamo Help! Can’t get a hold of anyone. Our flight was turned around and we’re getting new plane but unsure if rental desk will be open when we get to Lihue. Your CS line is closed. 👎 | 0 |
| 1627010843622662144 | @DreamsInHeels @Alamo Prepaid reservation. . . Waited 30 minutes for two people in front of me with two clerks. . . Now I'm waiting for the car to be cleaned. . . .an hour to pick up a prepaid car. . . Cmon Alamo.. .this is major suckage | 0 |
| 1627059075174526976 | @Avis @Hertz @Enterprise @thriftycars @nationalcares @Alamo Car supplies are back to normal. If all of you do not return rental rates to pre-covid we may need a class action lawsuit. @bbb_us @FTC | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1628160007182204928 | Great customer service from @Alamo - we had rubbish SUV for our ski trip to Tahoe (wrong tyres, no AWD), had to buy chains to get back off the mountain. Arrived home today to a cheque from them for the $90 we spent. Pls send thanks to the SFO team for being so proactive!!! 😊 | 3 |
| 1625607528095555593 | @deeeyen @Hertz I’m serious don’t book with @Hertz again! @Alamo never did this 👀 | 1 |
| 1625626409828773888 | @deeeyen @Hertz After all the hassle you’ve had with @Hertz today I am actually gonna book with @Alamo or @BudgetRentalJA when I need a car in April | 1 |
| 1627887516371062784 | @Alamo perfect car for my Florida 2023 Daytona 500 trip. Heartbroken I have to give her back tomorrow. Till next time. #Dodge #ChallengerRT https://t.co/T4PBqMsaWK | 1 |
| 1627010843622662144 | @DreamsInHeels @Alamo Prepaid reservation. . . Waited 30 minutes for two people in front of me with two clerks. . . Now I'm waiting for the car to be cleaned. . . .an hour to pick up a prepaid car. . . Cmon Alamo.. .this is major suckage | 0 |
| 1625827960157622276 | ¡Alquila un vehículo🚗 con @Alamo!En #Alamo tienes una amplia flota de vehículos para que encuentres el que mejor😉 se adapte a tus necesidades. Ssi realizas tu reserva a través de nuestro enlace, te devolvemos hasta un 5,60%💸 de #cashback🥳.https://t.co/By93U9Zkqr | 0 |
| 1625947337544839168 | So I rented a Chevy Malibu from @Alamo in Portland Oregon . It’s was 40 something degrees. An the damn seat warmers did not work . I still have icicles on my A$$. #cold https://t.co/Npz3r4Qo2F | 0 |
| 1626197565090791425 | Hey, @alamo … it’s ok for me to assume the “damage recovery unit” I got from someone claiming to be you is a total scam, right? Thanks. It’s extra fun because I’ve rented from you folks recently. | 0 |
| 1626428861717090304 | @Alamo Why the hell y’all ask people to make reservations and then not have a car for them upon arrival? Sold out for the weekend? Don’t play with me. | 0 |
| 1626833904626987011 | @Alamo Help! Can’t get a hold of anyone. Our flight was turned around and we’re getting new plane but unsure if rental desk will be open when we get to Lihue. Your CS line is closed. 👎 | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #dodge | 1 |
| #challengerrt | 1 |
| #hireacar | 1 |
| #avis | 1 |
| #overcharged | 1 |
| #donotbook | 1 |
| #cold | 1 |
| #alamo | 1 |
| #cashback | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @alamo | 18 |
| @hertz | 6 |
| @alamocares | 2 |
| @avis | 2 |
| @nationalcares | 2 |
| @deeeyen | 2 |
| @budget | 1 |
| @bookingcom | 1 |
| @enterprise | 1 |
| @thriftycars | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
38
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😊 | 1 | smiling_face_with_smiling_eyes |
| 👎 | 1 | thumbs_down |
| 🚗 | 1 | automobile |
| 😉 | 1 | winking_face |
| 💸 | 1 | money_with_wings |
| 🥳 | 1 | partying_face |
| 👀 | 1 | eyes |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 3 |
| People & Body | 2 |
| Travel & Places | 1 |
| Objects | 1 |