Tweets Analysis - Keyword: @birchbox
Overview
Total number of tweets analysed
5
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-27
Tweets covering
3 days
Average age of authors' accounts
11 years
Summarization
The tweets discuss the decline of box subscription start-ups and highlight issues with customer service from Birchbox, a company that ships monthly makeup boxes. One person experienced automatic charges without receiving boxes and had trouble getting a refund and cancelling the subscription. Another person had difficulty starting a gift subscription and getting a response from customer service. The tweets also mention other brands in the beauty and fashion industry.
Topic Modeling
- Box subscription start-ups trend
- Customer service issues with Birchbox
- Mentions of other beauty and fashion brands
- Problem with Birchbox gift subscription
- Lack of response from Birchbox's customer service
Emotional Analysis
The tweets express a range of emotions towards the box subscription service, Birchbox. The first tweet expresses skepticism towards the longevity of the trend, while the second tweet expresses frustration and disappointment with their customer service. The third tweet seeks opinions on various similar brands, suggesting a lack of loyalty towards Birchbox. The fourth tweet expresses annoyance and disbelief with Birchbox's lack of response to a gift subscription order.
Trend Analysis
- Box subscription start-ups
- Customer service issues with Birchbox
- Brands and companies mentioned in the tweets, including Missguided, Glossybox, and Kylie Cosmetics
- Delayed or missing subscription boxes
- Poor communication or lack of response from Birchbox customer service
Types of Tweets
Number of Retweets
1
Percentage of total tweets
20%
Number of Original tweets
3
Percentage of total tweets
60%
Number of tweets that contain Mentions
5
Percentage of total tweets
100%
Number of tweets that were Replies
1
Percentage of total tweets
20%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
20%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 3 |
| Twitter Web App | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Hilamey | Hilary Jones | I am a photographer and actor. $350 HEADSHOTS. 2HR photo session. 6 to 9 looks. My phone#: (310) 595-5756 | 5,141 |
| jennashh | Jènnifer from Thy Hills | WVU Alum 💛💙 • Mama Bear 🐻 • 🤼♂️ Coach’s wifey @evanderworland 💍 | 661 |
| CallMeMilan | Milan Račić | 2x Robotics Founder | Music Nut | Dad to 6 Kids | #ThinkBig | 637 |
| cindyweissharry | cindy weiss harry | i am a jewish mother, grandmother, mother-in-law, wife, sister, daughter, aunt, friend, teacher. i am in awe of pure genius. | 112 |
| PressMyNails | Press My Nails | Your online nail tech 💅 Hand painted reusable art for your nails 🫶 ig: @press.my.nails | 2 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Hilamey | Hilary Jones | I am a photographer and actor. $350 HEADSHOTS. 2HR photo session. 6 to 9 looks. My phone#: (310) 595-5756 | 4,866 |
| CallMeMilan | Milan Račić | 2x Robotics Founder | Music Nut | Dad to 6 Kids | #ThinkBig | 1,072 |
| jennashh | Jènnifer from Thy Hills | WVU Alum 💛💙 • Mama Bear 🐻 • 🤼♂️ Coach’s wifey @evanderworland 💍 | 998 |
| cindyweissharry | cindy weiss harry | i am a jewish mother, grandmother, mother-in-law, wife, sister, daughter, aunt, friend, teacher. i am in awe of pure genius. | 680 |
| PressMyNails | Press My Nails | Your online nail tech 💅 Hand painted reusable art for your nails 🫶 ig: @press.my.nails | 77 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| CallMeMilan | 2x Robotics Founder | Music Nut | Dad to 6 Kids | #ThinkBig | 1 |
| Hilamey | I am a photographer and actor. $350 HEADSHOTS. 2HR photo session. 6 to 9 looks. My phone#: (310) 595-5756 | 1 |
| PressMyNails | Your online nail tech 💅 Hand painted reusable art for your nails 🫶 ig: @press.my.nails | 1 |
| cindyweissharry | i am a jewish mother, grandmother, mother-in-law, wife, sister, daughter, aunt, friend, teacher. i am in awe of pure genius. | 1 |
| jennashh | WVU Alum 💛💙 • Mama Bear 🐻 • 🤼♂️ Coach’s wifey @evanderworland 💍 | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639880031571779584 | Box subscription start-ups were the rage in 2010-2013. I always thought they were a short-term fad and wondered what happened to them. This is what happened to @birchbox, which ships its customers monthly boxes of beauty products and is credited with starting box craze in 2010. | 0 |
| 1639346917074255872 | @birchbox used to have the best customer service. I stopped getting boxes while still being automatically charged. After 3 months, I requested a refund for the months that no box was received and to stop the subscription. I sent 2 more follow-up emails. No reply and no boxes | 0 |
| 1639008548779597824 | what do you guys think? 😏 @Missguided @OfficialPLT @MissyEmpireUK @npdirect @glossier @GlossyboxUK @birchbox @newlook @Selfridges @candycoatco @TooFaced @BenefitUK @ColourPopCo @kyliecosmetics @boohoo @nailsinc @nailsmag @Primark | 0 |
| 1639002510563188742 | @birchbox So, Are you kidding me?? I ordered a gift subscription in 2022 SEPTEMBER!!!! I don't know why you don't respond to emails, inquiries, etc. but we can not start her subscription. "Gift cards will be accepted soon. PLEASE RESPOND | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639880031571779584 | Box subscription start-ups were the rage in 2010-2013. I always thought they were a short-term fad and wondered what happened to them. This is what happened to @birchbox, which ships its customers monthly boxes of beauty products and is credited with starting box craze in 2010. | 0 |
| 1639346917074255872 | @birchbox used to have the best customer service. I stopped getting boxes while still being automatically charged. After 3 months, I requested a refund for the months that no box was received and to stop the subscription. I sent 2 more follow-up emails. No reply and no boxes | 0 |
| 1639008548779597824 | what do you guys think? 😏 @Missguided @OfficialPLT @MissyEmpireUK @npdirect @glossier @GlossyboxUK @birchbox @newlook @Selfridges @candycoatco @TooFaced @BenefitUK @ColourPopCo @kyliecosmetics @boohoo @nailsinc @nailsmag @Primark | 0 |
| 1639002510563188742 | @birchbox So, Are you kidding me?? I ordered a gift subscription in 2022 SEPTEMBER!!!! I don't know why you don't respond to emails, inquiries, etc. but we can not start her subscription. "Gift cards will be accepted soon. PLEASE RESPOND | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #veryconfusedcustomer | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @birchbox | 5 |
| @marinareydler | 1 |
| @missguided | 1 |
| @officialplt | 1 |
| @missyempireuk | 1 |
| @npdirect | 1 |
| @glossier | 1 |
| @glossyboxuk | 1 |
| @newlook | 1 |
| @selfridges | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
20
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😏 | 1 | smirking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |