Tweets Analysis - Keyword: @BNILifeID
Overview
Total number of tweets analysed
17
Earliest tweet was on
2023-02-09
Latest tweet was on
2023-02-19
Tweets covering
9 days
Average age of authors' accounts
10 years
Summarization
There are questions asked to BNI Life ID about reimbursements, insurance coverage, and provider lists. People also requested BNI Life ID to check their direct messages, with one profile claiming to be spoofed.
Topic Modeling
- Customer Service
- Insurance Claims
- Medical Services
- Fraudulent Activity
- Spamming/Marketing
Emotional Analysis
The emotions expressed in these tweets range from confusion and frustration to annoyance and anger. There is confusion expressed in the first tweet, where the user is asking for information about BNI Life Syariah partners in Bandung. The second tweet expresses frustration due to an error in the BNI mobile app, while the third tweet expresses annoyance due to a bad customer service experience. The fourth tweet expresses confusion about how to return a previously deducted amount. The fifth tweet expresses annoyance about an unexpected insurance policy. The sixth tweet expresses anger about an account being created without permission. The seventh tweet expresses frustration due to a lack of response. The eighth tweet expresses confusion about the need for a doctor's referral to use a laboratory service. The ninth tweet expresses annoyance due to frequent calls from BNI Life. The tenth tweet expresses urgency in needing a response from BNI Life. The eleventh tweet expresses anger due to a scam. The twelfth tweet expresses urgency in needing a response from BNI Life. Overall, the tweets express a range of emotions from confusion and frustration to annoyance and anger.
Trend Analysis
- Overview of services offered by BNI Life, particularly in reference to Bandung.
- Poor customer service.
- Issues with insurance claims.
- Unsolicited calls.
- Possible fraudulent activity.
Types of Tweets
Number of Retweets
5
Percentage of total tweets
29%
Number of Original tweets
7
Percentage of total tweets
41%
Number of tweets that contain Mentions
17
Percentage of total tweets
100%
Number of tweets that were Replies
5
Percentage of total tweets
29%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
5
Percentage of total tweets
29%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 8 |
| Twitter for Android | 7 |
| Twitter Web App | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Rassofyan | RERE | #Art #Comedy #Design interest rrassofyan@gmail.com | 4,452 |
| syanitafv | Sya | Whoever I am, it doesn't matter. Because it's only about your perspective. | 1,066 |
| aposhean | dumdum | β‘ κπΊπ°πΆ π’π³π¦ π―π°πΈ π¦π―π΅π¦π³πͺπ―π¨ π’ ππ°π·πͺπ―π¨ #πππππππ β Mπͺππ¦Apπ° π»π°π―π¦β | 1,049 |
| matchalatey | π¦ | gausa baper sama misuh misuhnya gw, ini biar ga meledak aja makanya dikeluarin disini ya anyingπ | 489 |
| _cing | you found me?! sssst | bukan akun alter, cuman gak pede doang | Gak nyari followers | retweetan + nyampah | 449 |
| putuherrin | putuherrin | Bali | 434 |
| nikearnindita | Nike | Bismillahirrahmaanirrahiim. | 334 |
| abangshadar | Toemenggoeng Tjempa Biroe | Books | Music | Angler | One Piece | | 127 |
| naaajmgf | pacar jaemin | capek banget butuh pelukan nana | 87 |
| AADEJE | BNlCustomerCare | - | 45 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| abangshadar | Toemenggoeng Tjempa Biroe | Books | Music | Angler | One Piece | | 1,296 |
| AADEJE | BNlCustomerCare | - | 940 |
| Rassofyan | RERE | #Art #Comedy #Design interest rrassofyan@gmail.com | 870 |
| aposhean | dumdum | β‘ κπΊπ°πΆ π’π³π¦ π―π°πΈ π¦π―π΅π¦π³πͺπ―π¨ π’ ππ°π·πͺπ―π¨ #πππππππ β Mπͺππ¦Apπ° π»π°π―π¦β | 821 |
| matchalatey | π¦ | gausa baper sama misuh misuhnya gw, ini biar ga meledak aja makanya dikeluarin disini ya anyingπ | 564 |
| nikearnindita | Nike | Bismillahirrahmaanirrahiim. | 374 |
| _cing | you found me?! sssst | bukan akun alter, cuman gak pede doang | Gak nyari followers | retweetan + nyampah | 334 |
| syanitafv | Sya | Whoever I am, it doesn't matter. Because it's only about your perspective. | 331 |
| putuherrin | putuherrin | Bali | 147 |
| naaajmgf | pacar jaemin | capek banget butuh pelukan nana | 127 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Rassofyan | #Art #Comedy #Design interest rrassofyan@gmail.com | 4 |
| nikearnindita | Bismillahirrahmaanirrahiim. | 2 |
| putuherrin | Bali | 2 |
| AADEJE | - | 1 |
| _cing | bukan akun alter, cuman gak pede doang | Gak nyari followers | retweetan + nyampah | 1 |
| abangshadar | Books | Music | Angler | One Piece | | 1 |
| aposhean | β‘ κπΊπ°πΆ π’π³π¦ π―π°πΈ π¦π―π΅π¦π³πͺπ―π¨ π’ ππ°π·πͺπ―π¨ #πππππππ β Mπͺππ¦Apπ° π»π°π―π¦β | 1 |
| llapoo_ | Hi...Bucinnya Jaemin π°π€ | 1 |
| matchalatey | gausa baper sama misuh misuhnya gw, ini biar ga meledak aja makanya dikeluarin disini ya anyingπ | 1 |
| naaajmgf | capek banget butuh pelukan nana | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626769255009243139 | @AADEJE @BNILifeID yeuuu akun bodong lu WKWKWK | 0 |
| 1626769080920473601 | @nikearnindita @BNILifeID Untuk tindak lanjut. boleh infoin detail kendalanya ke wa ya kak, untuk respon hanya melalui https://t.co/WMcS88mGz3 Tkz^Jenna | 0 |
| 1626769036335026177 | @BNILifeID min mau tanya rekanan bni life syariah utk klinik dan rs di kota bandung dmn aja ya? | 0 |
| 1626528031295827968 | Hallo @BNILifeID mau tanya, klo mau k laboratorium klinik kya prodia, bisa langsung apa harus ada rujukan dokter biar bisa dicover? Sya cek labnya masuk provider list sya si | 0 |
| 1625751047464693760 | @BNILifeID π«£π«£π«£π«£ klo mau ikut asuransi jgn disini, pelayanan jelek, klo ttp polis uang nya g dikembaliin, pdhl diperjanjian bkl dpt 50 persenπ«’ | 0 |
| 1625701602970722305 | Dear @BNILifeID stop spamming my number. Iβve said no, yet you keep calling me. | 0 |
| 1625695707205361665 | @BNILifeID Admin, bagaimana cara menggembalikan dana yang sebelumnya di potong oleh BNI LIFE..?? | 0 |
| 1625468644171079682 | BNI mobile error gabisa kirim tapi giliran kirim ke penipu bisa. HERANN!! @BNICustomerCare @BNI @BNILifeID | 0 |
| 1625336687965642752 | @BNILifeID hai min, tolong cek dm ya. Terima kasih | 0 |
| 1624951755900608512 | @ElaskryaSociety @BNILifeID nipu | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626769036335026177 | @BNILifeID min mau tanya rekanan bni life syariah utk klinik dan rs di kota bandung dmn aja ya? | 3 |
| 1625468644171079682 | BNI mobile error gabisa kirim tapi giliran kirim ke penipu bisa. HERANN!! @BNICustomerCare @BNI @BNILifeID | 2 |
| 1625751047464693760 | @BNILifeID π«£π«£π«£π«£ klo mau ikut asuransi jgn disini, pelayanan jelek, klo ttp polis uang nya g dikembaliin, pdhl diperjanjian bkl dpt 50 persenπ«’ | 1 |
| 1625695707205361665 | @BNILifeID Admin, bagaimana cara menggembalikan dana yang sebelumnya di potong oleh BNI LIFE..?? | 1 |
| 1624951630763560961 | bisa bantu di cek, tadi saya ada di hubungi pihak BNI life katanya ada polis asuransi kartu kredit , saya ga pernah mengajukan dan menyetujui asuransi kartu kredit, saya hanya ada asuransi jiwa bni life. terimakasih @BNILifeID | 1 |
| 1626769255009243139 | @AADEJE @BNILifeID yeuuu akun bodong lu WKWKWK | 0 |
| 1626769080920473601 | @nikearnindita @BNILifeID Untuk tindak lanjut. boleh infoin detail kendalanya ke wa ya kak, untuk respon hanya melalui https://t.co/WMcS88mGz3 Tkz^Jenna | 0 |
| 1626528031295827968 | Hallo @BNILifeID mau tanya, klo mau k laboratorium klinik kya prodia, bisa langsung apa harus ada rujukan dokter biar bisa dicover? Sya cek labnya masuk provider list sya si | 0 |
| 1625701602970722305 | Dear @BNILifeID stop spamming my number. Iβve said no, yet you keep calling me. | 0 |
| 1625336687965642752 | @BNILifeID hai min, tolong cek dm ya. Terima kasih | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #eazylifebnilife | 4 |
| #solusiproteksi | 2 |
| #mulaisekarang | 2 |
| #thread | 1 |
| #isramiraj | 1 |
| #jumatberkah | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @bnilifeid | 17 |
| @aadeje | 1 |
| @nikearnindita | 1 |
| @bnicustomercare | 1 |
| @bni | 1 |
| @elaskryasociety | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
11
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| π | 1 | smiling_face_with_sunglasses |
| π | 1 | smiling_face_with_heart-eyes |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 2 |