Tweets Analysis - Keyword: @Boltapp_za
Overview
Total number of tweets analysed
240
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
7 years
Summarization
People are tweeting about their experiences with Boltapp's recruitment and employment policies, citing non-discrimination with rampant criminal drivers, their customers getting sick and tired, and drivers potentially operating in unacceptable ways. Additionally, customers are finding their belongings lost or stolen, and the ratings system can result in long-lasting repercussions for drivers that may not be fully evident to the customers. Furthermore, people are advocating for increased security and the vetting process for drivers in order to protect them from being robbed, hijacked, or facing other harms. They are also noting that financial instability could affect drivers decisions. Lastly, customers are being encouraged to check the registration numbers and cars they use to ensure they match the information on the app.
Topic Modeling
- Employment and recruitment policies
- Non-discrimination
- Safety and security
- Long-term repurcussions of ratings behavior
- Economic and Crime issues
Emotional Analysis
The tweets expressed a range of emotions, from frustration and anger towards @Boltapp_za for their weak and irregular employment/recruitment policies, to sympathy for drivers in need of petrol, to fear for personal safety when using e-hailing taxi services. The tweets also highlighted the need for better customer checks and pictures to protect drivers from hijacking and robbery, and called for boycotting Bolt due to its "shady people". Finally, there was a touch of love and appreciation for @Boltapp_za on Valentine's Day.
Trend Analysis
- Safety Issues: Poor ratings, Suspension, Loss of Belongings, Underage Drivers, Hijacking, Robbery
- Weak Recruitment/Employment Policies: Non-discrimination, Poor Vetting Process
- Unemployment & Poverty: Struggling Hustlers, Cash Option Needed, Broke Drivers
- Poor Public Transport System: Necessary Service, Long Waiting Times
- Customer Empowerment: Getting Inside of Vehicle, Car Registration Number
Types of Tweets
Number of Retweets
16
Percentage of total tweets
6%
Number of Original tweets
69
Percentage of total tweets
28%
Number of tweets that contain Mentions
240
Percentage of total tweets
100%
Number of tweets that were Replies
152
Percentage of total tweets
63%
Number of tweets that were Quotes
3
Percentage of total tweets
1%
Number of tweets that contain Hashtags
8
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 139 |
| Twitter for iPhone | 75 |
| Twitter Web App | 22 |
| Hootsuite Inc. | 2 |
| Agorapulse app | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| _ArriveAlive | Arrive Alive | The Arrive Alive Online Initiative and Road Safety Information | 276,956 |
| FitMasi | GirlThatLifts/TheRunner | 🔮 Xhosa 🏡 Ngqeleni EC 🎓3X Graduate 💼 Public Relations 🏋️♀️ Fitness Freak 🥇Comrades Finisher 11:24 🔩Ambassador: @THRESHHoldSA | 78,755 |
| ipsmok | Ngwana Ngwato | Running is therapy. Orlando Pirates is home💜. Use your brain or we'll have a problem! | 57,532 |
| maggsnaidu | Maggs Naidu ᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠ | A greater social consciousness among citizens, political consciousness among politicians, revolutionary consciousness in government will contribute to fixing th | 29,618 |
| ITWeb | ITWeb | ITWeb, South Africa's leading technology news website and publisher. | 27,258 |
| iamtricia118 | Psychotic Obsession⚡🔥 | https://t.co/p0NHNnqdRw ||Certified Digital Marketer||Building @agency_tricia||Call 0789030660 or https://t.co/zMbISQUapN.❤🔥 | 17,902 |
| NubianSen | ✨Nubian Thati✨💫 | Love and respect yourself enough to not bother others or be a burden.Everything happens for a reason 🙏🏾 | 17,107 |
| Nick_Hamman | Nick Hamman | 🇿🇦 I talk on radio on @5FM, love traveling and meeting new people and own a marketing agency @WalkComms Instagram nickhammangram | 17,092 |
| Fatso_Mpyatona | Fatso 98 | Mpyatona | this app is overrated. | 9,450 |
| _magakwe_ | 🇿🇦KumkaniSolomon💦🇮🇹 | 📚Wits graduate// mathematics teacher// #100rulesForVisitors//Best Dad Alive!!! #PutSouthAfricansFirst | 8,274 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ipsmok | Ngwana Ngwato | Running is therapy. Orlando Pirates is home💜. Use your brain or we'll have a problem! | 26,158 |
| iamtricia118 | Psychotic Obsession⚡🔥 | https://t.co/p0NHNnqdRw ||Certified Digital Marketer||Building @agency_tricia||Call 0789030660 or https://t.co/zMbISQUapN.❤🔥 | 16,622 |
| NubianSen | ✨Nubian Thati✨💫 | Love and respect yourself enough to not bother others or be a burden.Everything happens for a reason 🙏🏾 | 15,526 |
| FitMasi | GirlThatLifts/TheRunner | 🔮 Xhosa 🏡 Ngqeleni EC 🎓3X Graduate 💼 Public Relations 🏋️♀️ Fitness Freak 🥇Comrades Finisher 11:24 🔩Ambassador: @THRESHHoldSA | 9,894 |
| _magakwe_ | 🇿🇦KumkaniSolomon💦🇮🇹 | 📚Wits graduate// mathematics teacher// #100rulesForVisitors//Best Dad Alive!!! #PutSouthAfricansFirst | 7,797 |
| Mama_Them_Boys | Tshepi ❤️😍🥰 | 👑 Queen Mother 👑 Ngwana Modimo le Badimo 🙏🏾👏🏽🕯️📿❤️ Mom of 2❤️ don’t slide into my DMs ⛔️ @Masandawana | 6,645 |
| MmatlouLebogang | Academic Research Consultant 👩💻 🇿🇦 | Research consultant| Your proposal and dissertation excite me| I celebrate when you graduate| Honors. MSc. PhD. #Assignments0736772059 | 6,554 |
| lesh_nodded | Ta Phora | Child of Divine Grace..Take me as if I were a morphine and intoxicated with me. Isaiah 60:22 | 5,237 |
| Luckybiyela | Lucky Sizwe Biyela | | Sports Analyst ⚽🏉🎾⛳🏏🏎 | Sports Blogger/Writer | Sports Management🎓 | Forex Trader📈📉, Sports Presenter/Anchor, @ManUtd @RealMadrid all views are my own | 5,215 |
| uSilomuzi | Silomuzi♿️❤️✊dj | https://t.co/EsNMDGB8RR… …, @NappyRun ambassador I am CPW I love @yfm nd I own @boltapp_za ow e hailing car 🚗 ♿️ l have a speech problem and follow for a follow | 5,009 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| NubianSen | Love and respect yourself enough to not bother others or be a burden.Everything happens for a reason 🙏🏾 | 16 |
| SB_DOGG | Forever Young Busy Living•||•Agripreneur | 8 |
| Mama_Them_Boys | 👑 Queen Mother 👑 Ngwana Modimo le Badimo 🙏🏾👏🏽🕯️📿❤️ Mom of 2❤️ don’t slide into my DMs ⛔️ @Masandawana | 7 |
| AyeTiffyyy | Might aswell be a Little Mix fan account · Instagram: @ayetiffyyy | 6 |
| WanjiruR3 | - | 4 |
| mkhensani_ | 🇿🇦🏳️🌈. she/her🤍 Raging Alcoholic🤪 Bi The Way | 4 |
| pholasgp | Only Dead Fish Go With The Flow....😎 | 4 |
| mushure_mathias | Always thinking something about anything | 4 |
| myfleet_track | My fleet track is a vehicle tracking & fleet management company providing tracking, recovery and in-cabin video telematics solutions. Available in South Africa | 3 |
| Imthedrugexpert | I'm Quin. Dad, husband, part time mad scientist, influencer & entrepreneur in the cannabis industry. | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625563758847266838 | Dear @Boltapp_za Remember our argument about your employment/recruitment policies being weak & irregular in February 2023🤔? Well.....thanks to your non-discrimination your Rampant Criminal Drivers are going rogue & rogue daily, the community of polokwane got sick&tired !!! https://t.co/UzLp0MUQiQ | 7 |
| 1628035516389105665 | Dear @Boltapp_za is this how your drivers operates? @boltapp @Boltapp_za https://t.co/RpwYx51OhH | 5 |
| 1625585485400748032 | @BizGuru4 @Boltapp_za DELETE BOLT DELETE THIS APP IMMEDIATELY | 4 |
| 1626525491036397568 | @Uber_RSA & @Boltapp_za we have a crisis as drivers as we face impounds day in and day out. The corruption that comes with random impounds for instance our drivers have been asked to pay 2k instead of impound. What's the end game here @CityofCT @geordinhl @alanwinde | 2 |
| 1625762433447886848 | @Bonisile_RMS @Uber_RSA @Boltapp_za in a country with high levels of unemployment and crime and poor public transport systems, you provide a necessary service and I do not think that your clients are aware of the long lasting repurcussions of their rating behaviour. | 2 |
| 1627738324885508097 | E-Hailing Taxi Services and Safety - Check your car. Before getting inside any vehicle, check the registration number, make and model of the car. Does it correspond with the info shown on the app? https://t.co/RDFOa48Bq1 #ArriveAlive #EHailing @Uber_RSA @Boltapp_za @IndriverZa https://t.co/T90L5YGlD3 | 1 |
| 1626260625499234307 | She looked like she stepped out of the back seat of the car and the male from the front she has her bag on her so it could be an @Uber or @Boltapp_za . Please retweet or if anyone is in Joburg CBD now drive passed there. I'm in a taxi the driver refused to stop | 1 |
| 1625727369859276802 | @BizGuru4 @Boltapp_za @Boltapp_za IS ENABLING their clients being raped, kidnapped & killed by their driver's. How does it even intend on tracing a foreigner should they rape or murder someone in SA ?? I'll continue telling females to delete this App a Cheaper trip means you paying with your life!! | 1 |
| 1627586369718460421 | @Boltapp_za @waynegemmell You guys are so useless. Everyday someone is complaining about your incompetence and worse all you do is send an automated message and move on. You just don't care. I don't know why people continue using you when you let women get raped amongst other things. Shameless🤮 | 1 |
| 1625513818951495681 | @MDNnewss @Boltapp_za will say nothing😴 | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625563758847266838 | Dear @Boltapp_za Remember our argument about your employment/recruitment policies being weak & irregular in February 2023🤔? Well.....thanks to your non-discrimination your Rampant Criminal Drivers are going rogue & rogue daily, the community of polokwane got sick&tired !!! https://t.co/UzLp0MUQiQ | 16 |
| 1628035516389105665 | Dear @Boltapp_za is this how your drivers operates? @boltapp @Boltapp_za https://t.co/RpwYx51OhH | 15 |
| 1625563903559143426 | @TheTruthPanther Bolt drivers are thieves..@Boltapp_za please help us with our belongings 💔💔 | 11 |
| 1625762433447886848 | @Bonisile_RMS @Uber_RSA @Boltapp_za in a country with high levels of unemployment and crime and poor public transport systems, you provide a necessary service and I do not think that your clients are aware of the long lasting repurcussions of their rating behaviour. | 8 |
| 1628047379298484226 | @NubianSen @Boltapp_za @boltapp he is broke, he doesn't have petrol, it's not that deep | 7 |
| 1627558276958244864 | @waynegemmell @lynvan So sorry for your loss, it's sad to say but at @Boltapp_za they don't take cases of loss seriously they don't ensure that thier drivers are dealt with properly. I'm speaking from experience I'm no longer going for Bolt I'll switch to Uber. If Uber hoping that Uber isn't also bad | 7 |
| 1625585485400748032 | @BizGuru4 @Boltapp_za DELETE BOLT DELETE THIS APP IMMEDIATELY | 5 |
| 1625738712809107458 | @TheTruthPanther @Boltapp_za Have you responded to this? Even with a "we are deeply concerned and are looking into it" kind of thing? | 5 |
| 1625763252155064320 | @Bonisile_RMS @Uber_RSA @Boltapp_za @Uber_RSA @Boltapp_za it often happens that drivers get poor ratings due to prices surges or long waiting times to find a driver. The poor driver who cleaned his car and drove well still gets 1 star 🌟, gets suspended, less cars on the road, higher prices and longer waiting times | 5 |
| 1625764489936117760 | @Boltapp_za @SB_DOGG A DM about what exactly? Just increase security and the vetting process 🙄 | 5 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #arrivealive | 2 |
| #ehailing | 2 |
| #uber | 2 |
| #vaalbolt | 1 |
| #boltsa | 1 |
| #uberdriver | 1 |
| #boltdriver | 1 |
| #ntakzo | 1 |
| #southafrica | 1 |
| #bolt | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @boltapp_za | 252 |
| @boltapp | 57 |
| @nubiansen | 28 |
| @uber_rsa | 25 |
| @thetruthpanther | 25 |
| @sb_dogg | 22 |
| @waynegemmell | 9 |
| @radebelele | 6 |
| @cityofct | 6 |
| @geordinhl | 6 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
20
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 4 | loudly_crying_face |
| 🚮 | 4 | litter_in_bin_sign |
| 😂 | 3 | face_with_tears_of_joy |
| 🤥 | 3 | lying_face |
| 🙄 | 3 | face_with_rolling_eyes |
| 😕 | 2 | confused_face |
| 🤮 | 2 | face_vomiting |
| 🌟 | 2 | glowing_star |
| 😏 | 2 | smirking_face |
| 🤔 | 2 | thinking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 36 |
| People & Body | 6 |
| Symbols | 4 |
| Travel & Places | 3 |