BukaBantuan - Tweet Data Analysis
Tweets Analysis - Keyword: @BukaBantuan
Published April 9, 2023
Overview
Tweets covering
7 days
Latest tweet was on
2023-03-25
Earliest tweet was on
2023-03-18
Total number of tweets analysed
27
Average age of authors' accounts
9 years
Summarization
Customers are tweeting about various problems they are facing with Bukalapak and seeking assistance from the customer service team, BukaBantuan. These problems include delayed refunds, missing funds, blocked accounts, and hacked accounts. Some customers are also facing issues with other third-party services, such as IndiHomeCare and Akulaku. The customer service team is responding to these tweets and asking customers to DM them for further assistance. There are also mentions of live chat not working and confusion regarding duplicate payments.
Topic Modeling
- Poor customer service response time from @bukalapak and @BukaBantuan
- Complaints about refunds not being issued by @bukalapak and @BukaBantuan
- Issues with payments and transactions on @bukalapak and @BukaBantuan
- Problems with account and product settings on @bukalapak and @BukaBantuan
- Hacking and fraudulent transactions on @bukalapak and @BukaBantuan
Emotional Analysis
The emotions expressed in these tweets are frustration, anger, and desperation. Most of the tweets are complaints about issues with transactions, refunds, and account blocks, causing users to lose their money and disrupting their daily lives. Many of these users express their disappointment and appeal for help from customer service, but their requests seem to have been ignored or delayed, leading them to express their emotions more strongly.
Trend Analysis
- Customer service issues and complaints regarding refunds, transactions, and account blocks involving Bukalapak, BukaBantuan, Akulaku, and IndiHomeCare
- Technical difficulties with account access and product listings on Bukalapak
- Concerns over unauthorized transactions and hacking of user accounts on Bukalapak and DanaWallet
- Requests for assistance with payment and transaction issues involving J&T Express
- Live chat support and customer service resources offered by Bukalapak and BukaBantuan
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
0
0% of total
Number of Original tweets
14
51% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
13
48% of total
Number of tweets that contain Hashtags
0
0% of total
Number of tweets that contain Mentions
27
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 14 |
| Twitter Web App | 6 |
| Zendesk | 4 |
| Twitter for iPhone | 2 |
| Twitter for Mac | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| bukalapak | Bukalapak | Yuk belanja bareng Oppa #SJKdiBukalapak sekarang! 😍 🛒 Klik 👇 | Pengaduan klik: https://t.co/x0fM3WsJwM | 249,471 |
| danawallet | DANA.id | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id | 76,378 |
| fazzagen | Fazz Agen | PAYFAZZ Agen kini menjadi Fazz Agen | Hubungi CS Resmi: Email ke support-agen@fazz.com & Call Center (021) 50711200 | Senin - Minggu, 06.00 - 24.00 | 2,622 |
| riwansia | Rafi'ulfath | a Librocubicularist| a Polyglot wannabe| an Agoraphobe| Pluviophille| a control freak | an Egocentricist| an Idealist| a Miegnostic atm. | 291 |
| rulydihoti | Ruly | - | 279 |
| danielcandw | Daniel Candra Wijaya | - | 228 |
| singgih_Hiraido | Isan | - | 208 |
| khalid150994 | Vaksin lucu # AstraJenaka # Dosis 3 | dekat pun belom tentu memperhatikan | 49 |
| Jangkrik_japos | ehbuseh | Be quick or be dead | 40 |
| neverfalters | dika | - | 39 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| rulydihoti | Ruly | - | 554 |
| singgih_Hiraido | Isan | - | 327 |
| riwansia | Rafi'ulfath | a Librocubicularist| a Polyglot wannabe| an Agoraphobe| Pluviophille| a control freak | an Egocentricist| an Idealist| a Miegnostic atm. | 286 |
| waver_06 | 4ND1 | Hanya DIA yg berhak untuk SOMBONG | 245 |
| danielcandw | Daniel Candra Wijaya | - | 150 |
| kaifasamudera | Kaifa | Everything is ok.... | 99 |
| Jangkrik_japos | ehbuseh | Be quick or be dead | 96 |
| neverfalters | dika | - | 74 |
| khalid150994 | Vaksin lucu # AstraJenaka # Dosis 3 | dekat pun belom tentu memperhatikan | 70 |
| rajo1ntan | Ilham Mahardika | Anything About ME | 50 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| danawallet | Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id | 4 |
| kaifasamudera | Everything is ok.... | 3 |
| singgih_Hiraido | - | 3 |
| nannonaha1212 | - | 2 |
| danielcandw | - | 2 |
| neverfalters | - | 2 |
| rulydihoti | - | 1 |
| riwansia | a Librocubicularist| a Polyglot wannabe| an Agoraphobe| Pluviophille| a control freak | an Egocentricist| an Idealist| a Miegnostic atm. | 1 |
| rajo1ntan | Anything About ME | 1 |
| Akulakuind1 | - | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1639566589933817861 | Dah 5 jam belum ada tanggelan dari CS @bukalapak @BukaBantuan | 0 |
| 1638817189322194949 | @kaifasamudera @IndiHomeCare @BukaBantuan Hai Sobat Fazz Agen, silakan kirim DM agar kami bisa cek kendala kamu ya. -Fiqah | 0 |
| 1637043758956187649 | @bukalapak Saldo saya 1.2jt blm d refund kak @BukaBantuan @bukalapak | 0 |
| 1637442595050885121 | @dywulandari @akulaku @bukalapak @BukaBantuan @AkulakuCare @akulakuID Layanan Bantuan Akulaku Hubungi WhatsApp Kami 083177572990 | 0 |
| 1637659585174700035 | apa live chat seperti ini? @bukalapak @BukaBantuan https://t.co/9GSJLmlcVX | 0 |
| 1637681269302779904 | @BukaBantuan Admin transaksi jatuh tempo ferund dana tgl 17 tapi sampe sekarang blm di refund | 0 |
| 1638418265633595392 | @bukalapak @BukaBantuan mending perbaiki tim bukamitra, isi etoll gak masuk 5 hari gak dibalikin saldonya, isi saldo 1jt lewat va bca udah 2 hari gak masuk2 | 0 |
| 1638481539393789952 | Hello @IndiHomeCare ini tagihan nya kok bisa dibayar 2x di @BukaBantuan dan @fazzagen yg mana yg betul ? https://t.co/90Ey55xAN5 | 0 |
| 1638481872618680322 | Yg mana yg harus refund @BukaBantuan @fazzagen , @IndiHomeCare ? | 0 |
| 1638485351819014149 | @IndiHomeCare Sudah di DM kak....kakak kan suruh tag PPOB nya yg mana yg harus refund uang saya @BukaBantuan atau @fazzagen | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1639566589933817861 | Dah 5 jam belum ada tanggelan dari CS @bukalapak @BukaBantuan | 0 |
| 1638817189322194949 | @kaifasamudera @IndiHomeCare @BukaBantuan Hai Sobat Fazz Agen, silakan kirim DM agar kami bisa cek kendala kamu ya. -Fiqah | 0 |
| 1637043758956187649 | @bukalapak Saldo saya 1.2jt blm d refund kak @BukaBantuan @bukalapak | 0 |
| 1637442595050885121 | @dywulandari @akulaku @bukalapak @BukaBantuan @AkulakuCare @akulakuID Layanan Bantuan Akulaku Hubungi WhatsApp Kami 083177572990 | 0 |
| 1637659585174700035 | apa live chat seperti ini? @bukalapak @BukaBantuan https://t.co/9GSJLmlcVX | 0 |
| 1637681269302779904 | @BukaBantuan Admin transaksi jatuh tempo ferund dana tgl 17 tapi sampe sekarang blm di refund | 0 |
| 1638418265633595392 | @bukalapak @BukaBantuan mending perbaiki tim bukamitra, isi etoll gak masuk 5 hari gak dibalikin saldonya, isi saldo 1jt lewat va bca udah 2 hari gak masuk2 | 0 |
| 1638481539393789952 | Hello @IndiHomeCare ini tagihan nya kok bisa dibayar 2x di @BukaBantuan dan @fazzagen yg mana yg betul ? https://t.co/90Ey55xAN5 | 0 |
| 1638481872618680322 | Yg mana yg harus refund @BukaBantuan @fazzagen , @IndiHomeCare ? | 0 |
| 1638485351819014149 | @IndiHomeCare Sudah di DM kak....kakak kan suruh tag PPOB nya yg mana yg harus refund uang saya @BukaBantuan atau @fazzagen | 0 |
Top Languages Used
Top 10 Hashtags
Top 10 Mentions
| Mention | Count |
|---|---|
| @bukabantuan | 27 |
| @bukalapak | 15 |
| @danawallet | 4 |
| @indihomecare | 4 |
| @neverfalters | 3 |
| @fazzagen | 3 |
| @suiswap_app | 2 |
| @telkomsel | 2 |
| @iyaaan666 | 1 |
| @jntexpressid | 1 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
40
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 8 | loudly_crying_face |
| 🙏🏼 | 2 | folded_hands_medium-light_skin_tone |
| 🙏🏻 | 1 | folded_hands_light_skin_tone |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 8 |
| People & Body | 3 |
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