Tweets Analysis - Keyword: @CentenaryBank
Overview
Total number of tweets analysed
580
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
5 years
Summarization
Twitter users are criticizing a Ugandan corporate brand, CentenaryBank, for taking too long to complete wire transfers, not responding to emails, not having a crisis management plan, and being inefficient in their digital transformation efforts. CentenaryBank is encouraged to create a business continuity plan to manage operational risks, but the Twitter users have expressed their disappointment with the company.
Topic Modeling
- Criticism of banking services and digital banking
- Crisis management for businesses
- Events for the National Basketball League
- Productivity of customer service
- Financial services industry fraud
Emotional Analysis
The emotions expressed in these tweets are mostly frustration and disappointment. The tweets criticize Centenary Bank for their slow response time and lack of customer service, as well as the lack of a crisis management plan for other prominent Ugandan organizations. Other tweets express excitement for the upcoming NBLMCCSeason23 event, as well as admiration for the telecommunications company that believes in the success of the program. There is also a hint of sarcasm in some of the tweets, as well as criticism for the bank's branding. Overall, the tweets reflect a mix of negative and positive emotions.
Trend Analysis
- CentenaryBank digital banking delays
- Reputation Management for Ugandan brands
- Crisis Management Plan
- Corporate Fraud
- Team Building
Types of Tweets
Number of Retweets
102
Percentage of total tweets
17%
Number of Original tweets
49
Percentage of total tweets
8%
Number of tweets that contain Mentions
580
Percentage of total tweets
100%
Number of tweets that were Replies
423
Percentage of total tweets
72%
Number of tweets that were Quotes
10
Percentage of total tweets
1%
Number of tweets that contain Hashtags
53
Percentage of total tweets
9%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 441 |
| Twitter for iPhone | 108 |
| Twitter Web App | 31 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| SimonKaggwaNjal | Simon Kaggwa Njala | #NBSMorningBreeze #EventsMC #Media&PR-Consultant| #ContentCreator #Digitalgeek #VeryProudCatholic| #EventsMC | Husband to my wife #Farmer #MutabaniwaTeacherJane | 389,927 |
| ayebazibweagath | Agatha Mulin . 🥀♥️🌺 | God first. Lover, teacher, altruistic😐, always positive. I love charity 😊. | 83,262 |
| DuncanAbigaba | Duncan Abigaba | Open Doors Scholar @SU_HSE|2019 Mandela Washington Fellow @GeorgiaStateU|Assistant Director @StateHouseUg|International Business, Regional Trade & Integration. | 47,383 |
| AtimCharlotte | JONAM’S PRINCESS👑👑 | Mom❤️||Member @CYGENetwork || @whomakesthenews Fellow 2022||@Code4Africa Fellow 2022|| @AU_CIEFFA Alumni||Navy | 46,343 |
| MathiasSsemanda | Mathias Ssemanda | Diplomacy and International Relations researcher @Penn_State. International Development and Public Policy. USA-China-Africa relations. @Makerere alumnus. | 39,127 |
| aldrinewills | KIBUUKA BAMWEYANA | Reserved Gentleman, concerned citizen, passionate farmer, my culture is my tradition.. Views expressed here are actually my thoughts | 30,852 |
| mwanamooze | #MwanaMooze | @instagram: Mos_Stunner🤟🏿 | 26,887 |
| babyfaceug | iam Karim 🇺🇬🫡 🦍 | Founder EddyKenzoNews |Humanitarian |Member @topbloggersug|Travel 🧳 🧭|Social Media Theorist|👨💻 i❤️ 🇺🇬🫶 #GorillaNationUG | #TripAddict🎶 SC: iamkarim0 | 26,047 |
| meyveis21 | mey-tha🧑🏽⚕️😎 business🤑 | MBCHB💊Founder&CEO @MeythasPalace2👗JEREMIAH 29:11❤️Chelsea FC,LOML💙 Digital Marketing🤝 Passionate About Mental Health #FightingAnxietyAndDepressionWithMey 🌥 | 22,345 |
| sarahniwahereza | Niwahereza Sarah | It has been God right from day one❤🖤 | 20,845 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| aldrinewills | KIBUUKA BAMWEYANA | Reserved Gentleman, concerned citizen, passionate farmer, my culture is my tradition.. Views expressed here are actually my thoughts | 28,707 |
| babyfaceug | iam Karim 🇺🇬🫡 🦍 | Founder EddyKenzoNews |Humanitarian |Member @topbloggersug|Travel 🧳 🧭|Social Media Theorist|👨💻 i❤️ 🇺🇬🫶 #GorillaNationUG | #TripAddict🎶 SC: iamkarim0 | 18,841 |
| thekingsmanUG | Douglas Fir🕸 | High functioning sociopath☺||A guy of details || MUFC❤|| Aviation analyst🛫|| Influencer||Leftist||Engaged||Philanthropist||fashion enthusiast||God 1st..🦅👑🙏 | 11,802 |
| saadShots | Saad Shots 📸 | A certified Events / Sports and Wild-Life Photographer. +256755885783 for business | 8,947 |
| M_B_U_G_A | Owe’ Mogolo | “No one owes me a sensible tweet” 📌 #GGMU /BARC /VIPERS/Messi 👑 | 8,849 |
| ayebazibweagath | Agatha Mulin . 🥀♥️🌺 | God first. Lover, teacher, altruistic😐, always positive. I love charity 😊. | 7,673 |
| ASexyuganda | A Sexy Muganda🎀 | Clone account | 7,669 |
| SimonKaggwaNjal | Simon Kaggwa Njala | #NBSMorningBreeze #EventsMC #Media&PR-Consultant| #ContentCreator #Digitalgeek #VeryProudCatholic| #EventsMC | Husband to my wife #Farmer #MutabaniwaTeacherJane | 7,113 |
| dadslastborn12 | Joselina💝 | It has been God from day one🛐😛😛Surveyor🎀 Proud Musoga☄Normalise minding your business | 6,919 |
| RobertMunanukye | Robert Munanukye.🇺🇬🇺🇬🙏📌📌 | 👆👆@RobertMunanukye My MUM is my Everything 🙏🤳 | 6,250 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Centenaryybank | Online Customer Care Support We typically reply in time | 16 |
| NassaliJane5 | - | 13 |
| Manager_Ronnie | Music Artists Manager, Co-founder@PracAquaticsLtd, Aquaculture & fisheries expert contact +256701972215 vibesentug@gmail.com Facebook @Nkalubo Ronald | 9 |
| rc_namasuba | The RC Namasuba is an inclusive, diverse, hands-on community service organization committed to making community a better place. Every Mon 7:00pm-8:00Pm | 8 |
| emukuny | God Loving |proud Dad| Technology Enthusiast| Provocative Thinker|⚠️RT != 2 Endorsement⚠️ @MakerereProud boy 4rm Katakwi | 8 |
| CentenaryUga_ | The Official App for Centenary Bank Uganda0800200555We typically reply in time.We own the @centenarybank @centetech @centenarygroup @centefoundation | 7 |
| eddie_hererra | slow but sure | 6 |
| RonaldKidibya | - | 6 |
| tituskisakye77 | Keep Trying Until You Get There,,Never Give up ... | 5 |
| DasodasoOryema | - | 5 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625360375901310977 | I am retracting my January tweet about @CentenaryBank’s digital banking. A bank that is taking 5 days and counting to complete a wire transfer isn’t worth an endorsement. The “digital” banking team doesn’t respond to emails. Why do Ugandan brands need to first be called out? | 60 |
| 1625377515454734336 | Today, @mtnug together with partners @CentenaryBank and @MoICT_Ug have officially unveiled the successful students for the cohort 1 in its Digital Up skilling program dubbed “MTN Ace” #MTNAce #DoingGoodTogether #GoodTogether https://t.co/C3ixikUeY5 | 10 |
| 1625374278169374723 | This program is going to work because the biggest telecommunications company in Uganda believes in you.~ Steve K from @CentenaryBank via Centenary Technology Services #MTNAce| #DoingGoodTogether https://t.co/RwdY02D1aO | 7 |
| 1627939908080861184 | I have taken time to review the articles and allegations against @CentenaryBank , @UgEquityBank and other institutions about fraud. This is expected to continue and will hurt the businesses in the financial services industry simply because of how they detect fraud internally 1/7 https://t.co/0jzkmBd4Yo | 5 |
| 1626321096210276353 | Join the 2023 Season Champions @CentenaryBank as we open up the 1st League Outing of #NBLMCCSeason23 at Kakyeka Stadium this Sunday 19th February. Just 03 days to GO! @NileSpecial @NBLUganda @Inyaaclare @CocaColaBevUg @radiowestug https://t.co/qV5im5OWjS | 5 |
| 1624874119865958400 | Just 07 Days to Go #NBLMCCSeason23 1st Outing on your calendar. @NileSpecial @NBLUganda @CentenaryBank @912CroozeFM @Inyaaclare @BelgaLive1997 @iKayShots @Eglon061 https://t.co/IE4WgSekCz | 5 |
| 1626585464860975106 | 🔥🔥🔥🔥🔥 BIG ANNOUNCEMENT at 2100HRS EAT!!! Hint: It's an annual event 😉 Stay tuned for the details @umunkozi @CentenaryBank @FubaBasketball @FUBA_LLMC @JTJaguars_BBC @rezlife_saints @chargingrhinoug @UmuUnion @sir_lutty @DeoAkena @jerrysam73 @besa_FoBE | 5 |
| 1626977181569105921 | @rc_namasuba @CentenaryBank @MPUganda @RotaryKlaCity @KampalaSouth @prossy_lukwago @SondeRotary @MuyengaBreeze @RAC_Bwebajja Was a great day of serving humanity through free health services. Well done you all https://t.co/Fs8dM0FSW6 | 5 |
| 1627667474769489926 | Western Uganda 🗣️🗣️, we're here. Our team @AxiomZorn is in Mbarara and Kabwohe. We are training #microfinance digital loan management systems to @CentenaryBank personal bankers to enable the useability of the progress out of poverty credit score on #SMEs @ckyazze https://t.co/eaQJM6BGCj | 4 |
| 1625364981259681793 | @lubowami @CentenaryBank By the time I initiated the wire transfer, I wanted to purchase an Airticket which was at 1200 dollars. Now the ticket is at 1700 dollars. This is what it’s costing me to be a customer. | 4 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625360375901310977 | I am retracting my January tweet about @CentenaryBank’s digital banking. A bank that is taking 5 days and counting to complete a wire transfer isn’t worth an endorsement. The “digital” banking team doesn’t respond to emails. Why do Ugandan brands need to first be called out? | 405 |
| 1625072380094689281 | Quite a number of prominent organizations have had their reputation in ruins lately. @UG_Airlines @UgandaCAA, @nssfug @CentenaryBank now @UgEquityBank. Yours could be next. Do you have a crisis management plan? | 108 |
| 1627260709347160064 | As 2022 Champions, @CentenaryBank are energised to the extreme for the 1st Outing of #NBLMCCSeason23. They are refreshing our community with vybes on vybes at Kakyeka Stadium. https://t.co/IDLlUG6QtB | 24 |
| 1625364981259681793 | @lubowami @CentenaryBank By the time I initiated the wire transfer, I wanted to purchase an Airticket which was at 1200 dollars. Now the ticket is at 1700 dollars. This is what it’s costing me to be a customer. | 22 |
| 1626525368545865728 | @Atuhairecarol10 Ever since @CentenaryBank started using slow network as an excuse, I keep my money in the mattress cover 🙁 | 21 |
| 1626321096210276353 | Join the 2023 Season Champions @CentenaryBank as we open up the 1st League Outing of #NBLMCCSeason23 at Kakyeka Stadium this Sunday 19th February. Just 03 days to GO! @NileSpecial @NBLUganda @Inyaaclare @CocaColaBevUg @radiowestug https://t.co/qV5im5OWjS | 20 |
| 1626977181569105921 | @rc_namasuba @CentenaryBank @MPUganda @RotaryKlaCity @KampalaSouth @prossy_lukwago @SondeRotary @MuyengaBreeze @RAC_Bwebajja Was a great day of serving humanity through free health services. Well done you all https://t.co/Fs8dM0FSW6 | 19 |
| 1624874119865958400 | Just 07 Days to Go #NBLMCCSeason23 1st Outing on your calendar. @NileSpecial @NBLUganda @CentenaryBank @912CroozeFM @Inyaaclare @BelgaLive1997 @iKayShots @Eglon061 https://t.co/IE4WgSekCz | 17 |
| 1625363201389895685 | @MathiasSsemanda @CentenaryBank I don’t understand why corporations don’t respond to emails yet they popularize them as touch points for customer service. Also 5 days for just a wire transfer is considered too slow and inefficient in their digital transformation efforts | 17 |
| 1626600479919595520 | @Atuhairecarol10 @stanbicug has served me well and @CentenaryBank, very annoying 10 tellers but only 3 working on customers especially Hoima branch | 12 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #bankingreimagined | 12 |
| #nblmccseason23 | 8 |
| #mtnace | 5 |
| #smes | 4 |
| #tosuulastep | 4 |
| #doinggoodtogether | 4 |
| #digitaleconomy2023 | 3 |
| #uapoldmutualug | 3 |
| #tutambuleffena | 3 |
| #profiling | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @centenarybank | 595 |
| @mathiasssemanda | 89 |
| @atuhairecarol10 | 36 |
| @ugequitybank | 34 |
| @stanbicug | 18 |
| @ug_airlines | 17 |
| @simonkaggwanjal | 17 |
| @nssfug | 17 |
| @ugandacaa | 16 |
| @stanchartuga | 13 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
29
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 22 | face_with_tears_of_joy |
| 🔥 | 10 | fire |
| 🤔 | 9 | thinking_face |
| 😌 | 8 | relieved_face |
| ✅ | 6 | check_mark_button |
| 😳 | 6 | flushed_face |
| 🤣 | 6 | rolling_on_the_floor_laughing |
| 😉 | 5 | winking_face |
| 🙌 | 5 | raising_hands |
| 😭 | 5 | loudly_crying_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 105 |
| People & Body | 33 |
| Symbols | 15 |
| Travel & Places | 12 |
| Activities | 4 |
| Objects | 1 |