Tweets Analysis - Keyword: @Citilink
Overview
Total number of tweets analysed
132
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
The tweets cover a range of topics related to Citilink, an Indonesian airline. Some express gratitude for helpful service or promotions, while others complain about technical issues, flight rescheduling, or unclear booking processes. Some users are seeking assistance or clarification from Citilink's customer service team through direct messages.
Topic Modeling
- Customer service appreciation and gratitude towards helpful staff members
- Issues with online check-in and payment methods
- Inquiries about flight schedules and rescheduling options
- Complaints regarding rescheduling and cancellation of flights
- Requests for feedback through direct message
Emotional Analysis
The emotions expressed in these tweets are mixed. Some express gratitude and satisfaction with the helpful and supportive service provided by Citilink airlines, while others express frustration and disappointment with technical glitches, rescheduling issues, and poor communication. Some tweets also express confusion about seat selection and booking processes. Overall, the emotions range from positive to negative, with a focus on customer service and satisfaction.
Trend Analysis
- Customer service and gratitude for good experiences with Citilink airlines
- Issues and complaints with scheduling, rescheduling, and ticket purchasing
- Promotion of Citilink and payment options
- Confusion and questions about registration and seating
- Requests for assistance and feedback through direct messaging
Types of Tweets
Number of Retweets
2
Percentage of total tweets
1%
Number of Original tweets
83
Percentage of total tweets
62%
Number of tweets that contain Mentions
132
Percentage of total tweets
100%
Number of tweets that were Replies
45
Percentage of total tweets
34%
Number of tweets that were Quotes
3
Percentage of total tweets
2%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 76 |
| Twitter for iPhone | 39 |
| Twitter Web App | 17 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| fajar_arcana | CAN | Jurnalis Senior, Founder Arcana Foundation. Penulis Novel #Gandamayu, antologi #Samsara & #Bunga Jepun. Buku terbaru sdh edar #ePILOG #9Monolog | 14,012 |
| jusdalle | ๐๐ธ๐ป๐ฝ๐ฒ๐ผ ๐๐ธ๐ป๐ฝ๐พ๐ท๐ช ๐๐ญ๐ฒ๐พ๐ฟ๐ช๐ฝ | Menulis di ๐ฒ๐ถ๐ด๐ท๐จ๐บ, ๐๐๐ฉ๐ฎ๐๐ฅ๐ข๐ค๐, ๐๐๐ญ๐ข๐ค.๐๐จ๐ฆ & 38 media lain | Demokratisasi Ekonomi โ๐ป | ๐ฟ Perbanyak Salawat ๏ทบ | Yuk ngopi @procopeid โ๏ธ | 9,455 |
| TravellersID | Tony | Growth Consultant | A person looked by either a startup that needs to accelerate their early stages/a corporate with a stagnant growth rate. Which one are you? | 5,392 |
| Andiayunyu | ANDI AYULESTARI | Follow acc ke2ku @AyunyuAndi|21/10/96|admin of @alc_mksr @Bana_INA | *FARMASI*UIN ALAUDDIN MAKASSAR* | 3,913 |
| gladysaashirya | Bucin Aidan | Millennial Mama. Anak ahensi yang punya ahensi. Hybrid citizen. Amplifying whateverthology tweet method. I tweet random thoughts inside my head, donโt bother ๐ | 2,078 |
| fajar1967 | Fajar Prakoso | - | 2,061 |
| masdit_r | Mas Adit | Daddy nya @ThecatEggsy | thirty-something | kadang filternya rusak | random | Aries |๐ฒ๐พ ๐ฎ๐ฉ | 1,582 |
| danielgintingm | Daniel Ginting | positive thinking pembela NKRI | 1,358 |
| nenasibaikhati | IG kapekupihapix | pakai #kopiaromabanceuy di lapak tenda di Taman Gaya jl Setiabudi sbelah pom bensin Bandung #rotibakar #ngopidibandung https://t.co/oeiStGYyGw | 1,231 |
| Ardimnsyr | Ardi M. | As radiant as the sun | 1,227 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| masdit_r | Mas Adit | Daddy nya @ThecatEggsy | thirty-something | kadang filternya rusak | random | Aries |๐ฒ๐พ ๐ฎ๐ฉ | 2,228 |
| BangImam | #TengkuImamKobul | Dir. Pend&Sosial @LsmSapulidi #KonsultanPendidikan #DewanKotaCerdas #DewanSumberDayaAirJabar #KomisiPenilaiAmdal #TKPSDACilcis Email: bangimam.kinali@gmail.com | 2,003 |
| Andiayunyu | ANDI AYULESTARI | Follow acc ke2ku @AyunyuAndi|21/10/96|admin of @alc_mksr @Bana_INA | *FARMASI*UIN ALAUDDIN MAKASSAR* | 1,797 |
| fajar1967 | Fajar Prakoso | - | 1,751 |
| _naninana | ๐ธputu๐ธ | The future depends on what you do today -Mahatma Gandhi- | 1,706 |
| fajar_arcana | CAN | Jurnalis Senior, Founder Arcana Foundation. Penulis Novel #Gandamayu, antologi #Samsara & #Bunga Jepun. Buku terbaru sdh edar #ePILOG #9Monolog | 1,261 |
| iminhyukie | pik๐ | - | 1,067 |
| alfinsZzz | skipper | RS/GIS Analyst | Software Engineer-Android | LFC | 1,064 |
| gladysaashirya | Bucin Aidan | Millennial Mama. Anak ahensi yang punya ahensi. Hybrid citizen. Amplifying whateverthology tweet method. I tweet random thoughts inside my head, donโt bother ๐ | 907 |
| nenasibaikhati | IG kapekupihapix | pakai #kopiaromabanceuy di lapak tenda di Taman Gaya jl Setiabudi sbelah pom bensin Bandung #rotibakar #ngopidibandung https://t.co/oeiStGYyGw | 780 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| aisyrv | tulus tp gabisa nyanyi | 14 |
| Ardimnsyr | As radiant as the sun | 7 |
| Audinamut | Diary Online | 4 |
| haresh_kumar | Ahli dalam membuat Jas Pria, Jas Pengantin Pria , dan membuat Anda Keren , owner michael textile & tailor | 4 |
| ggsvlff | - | 3 |
| flawlessyoonoh | bukan sbt lagi keknyaa #nct #wayv | 3 |
| hooneywoopies | #TheLostPlanetโ2014 #EXOluXionโ2016 #JourneytoNatureRepublicโ2019 #EXplรrationโ2019 #EXOSC_BackToBackโ 2023 ๐โ | 3 |
| tgrgoestoim__ | namanya juga life | 3 |
| Haryono98245172 | - | 3 |
| gladysaashirya | Millennial Mama. Anak ahensi yang punya ahensi. Hybrid citizen. Amplifying whateverthology tweet method. I tweet random thoughts inside my head, donโt bother ๐ | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639109681510752256 | @Citilink saya semalam booking tiket penerbangan SOC-CGK QG 763 via website dg pembayaran lewat cimb click. Kode referensi LY5R6F. Sewaktu di bandara ditolak dibilang belum bayar. Ini gmn solusinya? Sudah lewat penerbangan dan dana saya sudah terpotong. | 1 |
| 1638860535033905152 | Citilink flight QG 192 facing technical problem during boarding today; with no AirCon for entire boarding. 170 passengers dripping sweat for 45 min. without being offered water. Crying babies and old people almost collapsing were not noticed by crew. Why? @Citilink @citilinkdps | 1 |
| 1641470495702020104 | @fajarnugros Jangan2 beliau awak @Citilink yang nyambi | 0 |
| 1639631475921547264 | @panggilajadila @Citilink mjb untuk seat bisa pilih d web nya swaktu pemesanan, tp kena cas kak. jd dpet seat nya nnti pas check in aja biar gakena cas. tp trserah kk si | 0 |
| 1639498401787310082 | 1. @Citilink @YLKI_ID @IndonesiaGaruda @erickthohir , Mohon ticket yang sudah di beli tidak di pecah keberangkatannya , masak sudah deal tanggal 20 april 2023 untuk 3 orang kemudian Di Reschedule dengan tiap orang berbeda? https://t.co/nnESUZvtHg | 0 |
| 1639498766100340736 | 2. jadi kami sudah pesan ticket via marketplace penerbangan dengan kode booking OH4Q4N,berjumlah 3 orang,jam 14:55 kemudian penumpang di pecah jadwal keberangkatan nya menjadi 15.20 @Citilink @erickthohir @IndonesiaGaruda https://t.co/3Po8HFJgWJ | 0 |
| 1639518939721129986 | @Citilink min itu maksudnya semua reschedule kan? Soalnya pesen atas nama saya tapi yg disebut nama mama saya aja. Kita terbang berempat, 3 dewasa 1 anak. https://t.co/6Y9OQPnXPy | 0 |
| 1639525085475377152 | @Citilink cek dm kak admin | 0 |
| 1639526702975172608 | @Citilink kak admin, mohon cek dm๐ | 0 |
| 1639555793338134528 | @Citilink min saya dari tadi kok gagal terus mau bayar tiket. Pakai semua metode cuma loading aja https://t.co/bEk7oVCit4 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640033216278175745 | Cuman mau bilang terima kasih ke mugari @Citilink QG 697 Juanda-Ngurah Rai, Sabtu 25/3/23. Udah helpful, support, baik, humble ke aku dan Aidan yang lagi traveling berduaan. Bahkan kami dipindah duduk ke row 1 ๐ฅฐ https://t.co/TI3NRdV4of | 3 |
| 1639639235094548480 | @OposisiCerdas Apalah dayaku hanya wong cilik, masih ada waktu 6 menit aja sudah ga boleh masuk, gara2 macet ada kecelakaan padahal sudah online check in di @Citilink | 2 |
| 1638479339934347264 | Promo @Citilink ke semua rute domestik & Internasional. Pay with debit @BANKBRI_ID https://t.co/MGCriOtvEN | 1 |
| 1641470495702020104 | @fajarnugros Jangan2 beliau awak @Citilink yang nyambi | 0 |
| 1639555793338134528 | @Citilink min saya dari tadi kok gagal terus mau bayar tiket. Pakai semua metode cuma loading aja https://t.co/bEk7oVCit4 | 0 |
| 1639616957883490304 | @Citilink apa registrasi pesawat yang digunakan untuk QG400 besok? | 0 |
| 1639609829290573825 | Citilink banyak reschedule nya nih ๐๐ป๐๐ป๐๐ป @Citilink Udah 2x reschedule untungnya ini perjalanan pulang dinas, bukan berangkat. kalau perjalanan berangkat, udah ngerusak schedule https://t.co/xRZGqSjx7M | 0 |
| 1639605776527532033 | @Citilink Halo .. flight cgk-kno tgl 30 maret berulang2 diundur penerbangan sampe di penerbangan terakhir. Aku mau reschedule ajalah min | 0 |
| 1639589670819606528 | @Citilink Surabaya - Purbalingga kapan ada lagi? | 0 |
| 1639578702664310785 | Ini citilink aneh atau gmn si aplikasinya, di e-ticketnyq ga ada seat nya? Trus aku tanya di ig citilink cuma di read doang, aku biasa di traveloka beli tikwt biasanya di e-ticketnya langsung ada seat nya kok, jelek bgt si asli @Citilink https://t.co/ZViahgaGB0 | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @citilink | 133 |
| @indonesiagaruda | 6 |
| @erickthohir | 4 |
| @audinamut | 3 |
| @hooneywoopies | 3 |
| @lionairid | 3 |
| @hello_pelitaair | 3 |
| @gladysaashirya | 2 |
| @sabrinefitria | 2 |
| @panggilajadila | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
33
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ญ | 13 | loudly_crying_face |
| ๐คฃ | 8 | rolling_on_the_floor_laughing |
| ๐ | 4 | folded_hands |
| ๐๐ป | 3 | thumbs_down_light_skin_tone |
| โค๏ธ | 2 | red_heart |
| ๐ฅฒ | 2 | smiling_face_with_tear |
| ๐ | 2 | face_with_tears_of_joy |
| ๐ | 1 | pensive_face |
| ๐ | 1 | water_wave |
| ๐ | 1 | goat |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 33 |
| People & Body | 8 |
| Travel & Places | 2 |
| Animals & Nature | 1 |