Tweets Analysis - Keyword: @CRED_support
Overview
Total number of tweets analysed
643
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
7 years
Summarization
There are multiple concerns expressed about Cred's products, customer service, association with Tanmay Bhatt, and privacy issues. Many people have reported that the app does not provide value or win awards and is a waste of time. There is also criticism of the company for not responding to customer queries and for poor execution. Additionally, customers are concerned about the app asking for too many permissions and not protecting their personal data.
Topic Modeling
- Customer Support & Feedback
- Security Issues
- Marketing Strategies
- Controversy & Defending
- Waste of Time & Unsatisfied Experience
Emotional Analysis
The emotions expressed in these tweets range from disappointment to outrage. People are disappointed in Cred's lack of response to their queries, the quality of their products, and their marketing tactics. There is also anger expressed at Cred's association with Tanmay Bhatt and their lack of action in addressing security issues. Additionally, there is a feeling of betrayal from Cred for not returning money for failed transactions, and a sense of frustration at the lack of customer service. Overall, the sentiment expressed in these tweets is one of dissatisfaction and distrust towards Cred.
Trend Analysis
- Inadequate customer support
- Privacy related issues
- Poor product quality
- Over the top marketing
- Inadequate billing/ payment processing
Types of Tweets
Number of Retweets
34
Percentage of total tweets
5%
Number of Original tweets
262
Percentage of total tweets
40%
Number of tweets that contain Mentions
643
Percentage of total tweets
100%
Number of tweets that were Replies
343
Percentage of total tweets
53%
Number of tweets that were Quotes
6
Percentage of total tweets
0%
Number of tweets that contain Hashtags
61
Percentage of total tweets
9%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 385 |
| Twitter for iPhone | 137 |
| Twitter Web App | 116 |
| QuickMetrix | 4 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| bankofbaroda | Bank of Baroda | Welcome to the Official handle of Bank of Baroda on Twitter. Follow us for all updates about Banking and Financial Services. | 928,962 |
| TRSaranathan | ๐๐๐ฒ๐๐๐๐๐๐๐๐๐ | ๐ณ๐๐๐๐๐๐ & ๐๐๐๐ ๐ด๐๐๐๐๐๐๐๐๐ : ๐ฐ๐๐๐๐๐๐ ๐ต๐๐๐๐๐ข : ๐ฎ๐ณ ๐ธ๐'๐ ๐๐๐ ๐๐ ๐๐ ๐๐๐ ๐ณ๐ฟ | 9,908 |
| desiTraveler | Prasad Np | Running The Rat Race, Scheming to Swim With Sharks. Practicing Photographer. Angel Investor, Devil's Advocate. Code or No Code, Always in Motion is The Future | 7,838 |
| kumariika | Kumarika Mohanty Panda | It is simply human that you & I have different ways of seeing things. So chill and #MoveOn #rourkELITE by birth & forever! | 6,829 |
| __imprateek__ | Prateek | Virat Kohli Stan ๐ | 5,590 |
| nikhilchhajar | Nikhil Jain | Building Cross Border Student Mobility Assistance Platform โข Increasing ๐ฐRevenue by 25% for Study Abroad Consultants โข COO @ForeignAdmits โข IITBHU-IITB-Monash | 5,036 |
| h_ram1 | Ram Choudhury ๐ฎ๐ณ๐ฎ๐ณ | เคตเคฐเฅเคเคฟเคเค เคเคจ เคฒเฅเคเคฟเคธเฅเคเคฟเคเฅเคธ เคเคเคกเคธเฅเคเฅเคฐเฅ. เคเฅเคฐเฅเคตเคฒ enthusiastic เคงเคจเฅเคฏเคตเคพเคฆ @PiyushGoyalOffc เคเฅ เคซเฅเคฒเฅ เคเคฐเคจเฅ เคเฅ เคฒเคฟเคเฅค #เคจเคฎเฅ #Namo เคชเฅเคฐเคถเคเคธเคเฅค เคญเคพเคฐเคค เคฎเคพเคคเคพ เคเฅ เคเคฏเฅคเฅค เฅคเฅค เคเคฏ เคถเฅเคฐเฅ เคฐเคพเคฎเฅคเฅค | 3,759 |
| VarmaSaurabh | Saurabh Varma | CCO, Content Engineers, ex-CMO Jio Studios & INOX | Film Director: TIWARI! Johnny Jumper (Under Production) Mickey Virus, Vicky Velingkar! Short: Girl in Red | 3,195 |
| gounder | Alexander Gounder ๐ฅท | Has an opinion about everything! Owner - @inkmyweb. Known #WordPress #SEO. Learning #A11y. Organising @WCMumbai 2023 | 1,686 |
| RanaBardhan3 | Rana Bardhan,blocked by RajdeepSardesai | Followed by MOS Subhas SARKAR, Shazia ILMI BLOCKED by TWINKLE KHANNA,@swamy39,SanjuktaBasu, Priyanka Chaturvedi, MrinalTalukder,Vinod Sharma,SuhasiniHaider | 1,180 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TRSaranathan | ๐๐๐ฒ๐๐๐๐๐๐๐๐๐ | ๐ณ๐๐๐๐๐๐ & ๐๐๐๐ ๐ด๐๐๐๐๐๐๐๐๐ : ๐ฐ๐๐๐๐๐๐ ๐ต๐๐๐๐๐ข : ๐ฎ๐ณ ๐ธ๐'๐ ๐๐๐ ๐๐ ๐๐ ๐๐๐ ๐ณ๐ฟ | 10,912 |
| MrVeritas | M Raj | Wizard | 4,685 |
| Ripsylobo12 | Ripson Lobo | Your love makes me strong your hate makes me strongest. | 4,679 |
| nikhilchhajar | Nikhil Jain | Building Cross Border Student Mobility Assistance Platform โข Increasing ๐ฐRevenue by 25% for Study Abroad Consultants โข COO @ForeignAdmits โข IITBHU-IITB-Monash | 4,537 |
| Anubhav29036981 | Anubhav Dwivedi | works | 4,373 |
| aniljinay | anil chhabra | - | 4,040 |
| balajisma | Balaji | Advocate | Media Person | Film Editor | Smoke artist | Colorist | Traveller | Consultant | Hotelier | MD @hotelramakrishn Mamallapuram | 2,823 |
| Ashu01030525 | Ashu | Proud to be Indian and Hindu. | 2,318 |
| VikramBhambhani | Vikram Bhambhani | Jai Hind | 2,023 |
| desiTraveler | Prasad Np | Running The Rat Race, Scheming to Swim With Sharks. Practicing Photographer. Angel Investor, Devil's Advocate. Code or No Code, Always in Motion is The Future | 1,942 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| SyedArezakazmi2 | Health And safety engr manager bangalore india civil interiors construction dept. from bihar muzaffarpur , nebosh UK iosh UK fire safety and PG dip-shia | 14 |
| Vickysa053 | I love poetry ๐๐ | 10 |
| desiTraveler | Running The Rat Race, Scheming to Swim With Sharks. Practicing Photographer. Angel Investor, Devil's Advocate. Code or No Code, Always in Motion is The Future | 10 |
| AshokRawan | Business Analyst Software Development | 10 |
| aakshgehlot | || ๐ฏ I.F.S || Former-Application Architect SAP @IBM | 9 |
| therealdumbsonu | A Data Analyst by profession and a film reviewer by hobby. | 9 |
| jiten_0291 | Advocate Rajasthan Hight Court Jodhpur | 7 |
| rahulsinghhyund | Senior Sales consultant in Hyundai motor india ltd.Also social worker.....๐ | 7 |
| Dilip64ng | เคฐเคพเคทเฅเคเฅเคฐเคฟเคฏ เคธเฅเคตเคฏเคเคธเฅเคตเค เคธเคเค (เคธเฅเคตเคฏเคเคธเฅเคตเค),Photography,Kotak Househttps://t.co/3POrppJk9i | 6 |
| panujji | Dreamer, Learner, Globetrotter ๐ , Book lover ๐ Indian๐ฎ๐ณโRetweets โ endorsements.โ | 6 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625993456710746113 | @TrulyMonica @CRED_club Now @CRED_club @CRED_support @kunalb11 you ppl are not even considering to reply it means Cred is defending above tweets of paedophilic @thetanmay how #shame | 4 |
| 1627355381528956928 | @CRED_support do you realise sailing an offer also be fulfilled? why did support@cred.club go this ignorant? Should this unprofessionalism be addressed?#CustomerSupport #disappointed #customerexperience @nch1915 @jagograhakjago @BandBajaateRaho | 3 |
| 1625143445680697344 | @CRED_support Again your agent just called me and cut my call. What do you want from @CRED_club? It seems you have no intention to refund my money. @RBI @jagograhakjago @DelhiPolice https://t.co/3jzydfJ8PW | 3 |
| 1625141711000436738 | @CRED_support @AxisBank @CRED_club I request @jagograhakjago to take necessary action against @CRED_club. Also i request to @RBI and @DelhiPolice to look into the matter | 2 |
| 1625144261107941377 | @CRED_support @CRED_club @RBI @jagograhakjago @DelhiPolice @CRED_club i want answers | 2 |
| 1627492509319561216 | @CRED_support I recharge my mobile by 2999 but itโs not done yet jio company saying we didnโt receive payment yet #needhelp | 1 |
| 1625800247434952704 | @CRED_support I had initiated 17000 rs transaction for which reference number is 304174087753 through CRED.Transaction failed but money deducted from account and refund still not received.I checked with bank and they confirm me that amount is approved.please refund my money. | 1 |
| 1625417124247404546 | @CRED_support @CRED_support I didnโt get call from any of your representatives. Itโs really the matter of loss of trust you should take it seriously | 1 |
| 1625041948607418369 | @CheQ_One is here @CRED_support your game is over๐ Time to uninstall cred from phone | 1 |
| 1627494565438709762 | @CRED_support payment deducted from card even not recharge yet, #india #donotuse they do not have support as well | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625485090850590720 | @CRED_support @subh_e_banaras No we donโt want to use this hateful product which promotes child porn. | 16 |
| 1625993456710746113 | @TrulyMonica @CRED_club Now @CRED_club @CRED_support @kunalb11 you ppl are not even considering to reply it means Cred is defending above tweets of paedophilic @thetanmay how #shame | 8 |
| 1625928348831735809 | @BandiShreyas Using Cred from the past 2years. Never won anything except a few rupees. Cred Bidblast is just a waste of time. @CRED_support @kunalb11 | 7 |
| 1626114521470488577 | @CRED_support I uninstalled the app. This app asks permission to read my emails my phone messages apps everything. This is a serious security issue | 5 |
| 1625040491170652161 | #Cred is a great example of over the top marketing with minimal focus on execution and benefit to its customers. Such companies are bound to fail in the long run. #Cred is constantly losing good opportunities. @CRED_support @kunalb11 | 4 |
| 1625454550084886530 | @CRED_support I'm ashamed to learn that u have Tanmay Bhatt associated with you despite having such a sick mindset. I'm sure all the users of CRED are equally disappointed. I've uninstalled @CRED_club until u end ur association with Tanmay Thanks @kunalkamra88! #UninstallCRED https://t.co/SAwK7HywJe | 4 |
| 1626472724653805569 | [UPDATE] They did it again. That's @CRED_club and their @CRED_support for us. After 7 days, they must have thought: ab tak to bhool bhi gya hoga, close kar do file https://t.co/nvy77ICJNB | 4 |
| 1626597625519812615 | Why is the approve collect request for UPI buried so deep in the app? @CRED_club @CRED_support @kunalb11 | 3 |
| 1626832836585226241 | Kinda disappointed with how @CRED_support manages the privacy of customers. Getting random addresses on my bills and invoices of rent payments. Support asking to take screen record and screen shots when the app is not designed to intrude privacy. | 3 |
| 1626802884074680321 | @CRED_support Why this is not reflecting? https://t.co/EcGj7v4Xqq | 3 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #cred | 21 |
| #customerexperience | 4 |
| #poorsupport | 4 |
| #disappointed | 4 |
| #customersupport | 3 |
| #airtel | 3 |
| #cashback | 3 |
| #donotuse | 3 |
| #india | 3 |
| #fraud | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @cred_support | 674 |
| @cred_club | 169 |
| @kunalb11 | 56 |
| @rbi | 30 |
| @jagograhakjago | 17 |
| @thetanmay | 16 |
| @delhipolice | 11 |
| @cred | 10 |
| @kunalkamra88 | 10 |
| @rbisays | 9 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
5
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ | 5 | folded_hands |
| ๐ก | 5 | enraged_face |
| ๐ | 4 | winking_face_with_tongue |
| โน๏ธ | 3 | frowning_face |
| ๐ | 3 | pensive_face |
| ๐ | 2 | face_with_tears_of_joy |
| ๐ | 2 | thumbs_down |
| ๐ | 1 | disappointed_face |
| ๐ | 1 | slightly_smiling_face |
| ๐ฅฒ | 1 | smiling_face_with_tear |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 23 |
| People & Body | 10 |
| Flags | 1 |