Tweets Analysis - Keyword: @DTBduo
Overview
Total number of tweets analysed
89
Earliest tweet was on
2023-02-08
Latest tweet was on
2023-02-18
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
Several Twitter users are discussing their experiences with various banks, their customer service, and their advertising campaigns. Many are praising DTBduo and the KCBGroup and Family Bank Kenya for their customer service and lack of complaints. Others are asking questions about DTBduo's account to Mpesa charges and how to transfer cash.
Topic Modeling
- Customer service and support
- Transferring money between banks and mobile wallet
- Banking regulations
- Promotional campaigns
- Booking appointments
Emotional Analysis
The tweets express a range of emotions, from appreciation and joy to frustration and confusion. People are thanking @DTBduo for their customer service, running a Valentine's campaign, and responding to their inquiries. They also express disappointment and confusion about account to Mpesa charges, and ask for help with transfers and appointments. Overall, the tweets express a mix of positive and negative emotions, with a strong sense of loyalty to @DTBduo.
Trend Analysis
- Customer service
- Bank-related campaigns
- M-PESA transactions
- Customer loyalty
- Banking Regulations
Types of Tweets
Number of Retweets
10
Percentage of total tweets
11%
Number of Original tweets
15
Percentage of total tweets
16%
Number of tweets that contain Mentions
89
Percentage of total tweets
100%
Number of tweets that were Replies
58
Percentage of total tweets
65%
Number of tweets that were Quotes
7
Percentage of total tweets
7%
Number of tweets that contain Hashtags
3
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 56 |
| Twitter for iPhone | 16 |
| Twitter Web App | 14 |
| Hootsuite Inc. | 2 |
| Spelling Bot App | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| DTBduo | Juma and Natasha | Juma & Natasha, the DTB Duo, at your service on all things related to @DTBKenya. Available here from 8am-10pm or reach us 24/7 on contactcentre@dtbafrica.com. | 18,303 |
| DTBKenya | DTB Kenya | Providing corporate announcements for Diamond Trust Bank Kenya Ltd. For support related queries or to learn about our products & services, please go to @DTBduo. | 14,307 |
| Nyandia_G | Nyandia Gachago, ACIM | ||Marketing and Digital Strategist||Chartered Marketer||Divinely guided||Hogwarts||Techie||Smile Train Ke Ambassador||Ahadi Ke Volunteer||Mom||Turbohydrate|| | 11,142 |
| Colloo_ | thefamily.guy | To be, or not be, that is the question. @lfcπ― || Climate Change is real π | 5,209 |
| kylesamai | Kyle Samai | - | 5,208 |
| ess4salama | Fille paisible du π°πͺ | Say βyikesβ and move on! #Techie @brainykokonut #Optimist What she tackles, she conquers| Tweets in English, Swahili & French π | 4,582 |
| delightdadj | DJ D'LITE π°πͺ | DJ|HR MANAGER|ENTERPRENUER|CHILD OF A PRAYING MOTHER|FREE SPIRIT|SPORTY|UNRUFFLED|HUGGER IN CHIEF|HUMILITY AND VIRTUE DEFINE ME|MORE LOVED THAN I DESERVE. | 3,886 |
| me_right_now_w_ | MRN_KARAMOKO | Hiphop connoisseur. Creative!Recording Artist. Label:Wahuni Cojones. This is my third life, if you think I have it figured out by now, you're right! | 3,259 |
| arnoldkigs1 | Kigs | Speak softly and walk with a stick, you will go far ~West African proverb | 2,778 |
| Kay_Borez | BOREZ π°πͺ | Don't chase success, be good at what you do and success will chase you..Full-stack Web Developer loading....... | 2,675 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ess4salama | Fille paisible du π°πͺ | Say βyikesβ and move on! #Techie @brainykokonut #Optimist What she tackles, she conquers| Tweets in English, Swahili & French π | 4,337 |
| kylesamai | Kyle Samai | - | 3,402 |
| Abdul_Rasheedy | VICTOR OJWANG π°πͺ π°πͺ π°πͺ πΉπΏπΉπΏπΉπΏ | Culinary Arts Professional | 3,175 |
| me_right_now_w_ | MRN_KARAMOKO | Hiphop connoisseur. Creative!Recording Artist. Label:Wahuni Cojones. This is my third life, if you think I have it figured out by now, you're right! | 3,031 |
| african_truely | Truely African | Loves fun// basketball enthusiast//conservative// only good vibes// | 2,189 |
| JumaanAboud | ABOUD GAFLAβ«οΈ | CAPITALISTππ°π | 2,114 |
| arnoldkigs1 | Kigs | Speak softly and walk with a stick, you will go far ~West African proverb | 2,106 |
| OmwamiFernandes | Omwami Fernandes | Founder & MD Rodale Investments Limited & ResaasKenya [Real Estate / Car Sales & Hire / Printing] | 2,021 |
| Colloo_ | thefamily.guy | To be, or not be, that is the question. @lfcπ― || Climate Change is real π | 2,000 |
| jumalaw98 | Ξ΅ΰΈ«g. juΠΌ@ Ε@ΟΡΞ΅ΰΈ«cΞ΅β’π°πͺ | Developer enthusiast in #Flutter #web #programing project Manager @spaceYaTech TeamLead: @data4peace_app & https://t.co/X1kQq2aGWN #GoogleCrowdsource | 1,993 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| EricohGee | Independent researcher on Armed Conflicts, Jihadists and other Violent Extremists in Africa and ME | 7 |
| mechakefa2 | - | 4 |
| me_right_now_w_ | Hiphop connoisseur. Creative!Recording Artist. Label:Wahuni Cojones. This is my third life, if you think I have it figured out by now, you're right! | 4 |
| Abdul_Rasheedy | Culinary Arts Professional | 4 |
| GathineJames | - | 4 |
| OmwamiFernandes | Founder & MD Rodale Investments Limited & ResaasKenya [Real Estate / Car Sales & Hire / Printing] | 3 |
| ess4salama | Say βyikesβ and move on! #Techie @brainykokonut #Optimist What she tackles, she conquers| Tweets in English, Swahili & French π | 3 |
| OkothOchiengS | adapt and overcome | 3 |
| westpangani | A Small Goat in Greek Producer and Song writer Half a million streams on the Album Rnb, Pop and Hip Hop. Link in bio, show some love π°πͺkenya | 3 |
| delightdadj | DJ|HR MANAGER|ENTERPRENUER|CHILD OF A PRAYING MOTHER|FREE SPIRIT|SPORTY|UNRUFFLED|HUGGER IN CHIEF|HUMILITY AND VIRTUE DEFINE ME|MORE LOVED THAN I DESERVE. | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625391417232134144 | @DTBKenya @DTBduo running a Valentine's campaign titled 'Bank on Love' Is the stuff I subscribe to. https://t.co/ynVOUwyhfY | 1 |
| 1624345991997542401 | Good afternoon @DTBduo @DTBKenya, I have been following on a certain matter of double debit (on loan repayment) effected from your end but I seem not to be getting help. This is a matter I responded on Thursday via contact center; yesterday through my branch and today again | 1 |
| 1623624536485687296 | Skuizi tunalipwa na @DTBduo thanks to @KemuntoMotanya Mpesa tuliwacha πΉπΉπΉ https://t.co/JEGWb5gGeJ | 1 |
| 1623627459160596480 | @me_right_now_w_ @DTBduo @KemuntoMotanya Unajua lazima ubook appointment @KemuntoMotanya sio regular my Guy ebu ongea na mimi na ukuje na pesa ya Cjs tuone kama atakubali.πΉπΉπΉπΉπΉπΉπΉ | 1 |
| 1625011021264875520 | @DTBduo @DTBKenya @Safaricom_Care I tried that but it still didnβt work | 0 |
| 1624722343179309057 | @DTBduo What's going on?! I just sent 500 bob from my DTBK to Mpesa. Imetoka kwa ACC but haijafika kwa Mpesa! | 0 |
| 1624723899299639297 | Oya @DTBduo is there a delay in mobile banking? | 0 |
| 1624727203584921600 | @DTBduo It's now ok,there was a small delay | 0 |
| 1624744794739073026 | @DTBduo @DTBKenya Thank you for your assistance. I appreciate it π | 0 |
| 1624811102600044547 | @DTBduo But not African business people. Never. Show me one of the events. I hold business accounts | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626244521636790277 | @Kimuzi_ @vikbet remember nikikuambia @DTBduo ni bank fiti. 4 years later no complaints. | 3 |
| 1626317542749794305 | @Kimuzi_ @DTBduo @KCBGroup @FamilyBankKenya My banksβ₯οΈ | 2 |
| 1625391417232134144 | @DTBKenya @DTBduo running a Valentine's campaign titled 'Bank on Love' Is the stuff I subscribe to. https://t.co/ynVOUwyhfY | 2 |
| 1626217672726675456 | @DTBduo @Kimuzi_ @DTBKenya Kwanza your customer service guys hapo Zion Mall, Eldoret πππ | 2 |
| 1626242203315052545 | @DTBduo @Kay_Borez @Kimuzi_ @DTBKenya It's more than enough but still πππ Natasha atuambie who Juma is to her & why they share a twitter | 1 |
| 1624405610279100419 | Thank you @DTBduo @DTBKenya sorted. https://t.co/AeN9hTQIIK | 1 |
| 1625844506472980484 | Hello @DTBKenya @DTBduo , should we expect the same or we close our eyes and hope for the best? https://t.co/C3nycONGzv | 1 |
| 1625840586954612738 | @TheStarKenya @DTBduo please come here π | 1 |
| 1625829068103946240 | @DTBduo @Onorpik Why only us??? Other banks did away with them!! All banks are regulated by the CBK except you?? | 1 |
| 1625826412933402625 | @Onorpik My beloved @DTBduo when will you do the same?? | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #bankonus | 1 |
| #bankwithus | 1 |
| #happyvalentines | 1 |
| #dtbkenya | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @dtbduo | 90 |
| @dtbkenya | 54 |
| @kimuzi_ | 14 |
| @kemuntomotanya | 10 |
| @kcbgroup | 5 |
| @thestarkenya | 5 |
| @westpangani | 4 |
| @kay_borez | 3 |
| @onorpik | 3 |
| @me_right_now_w_ | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
67
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| πΉ | 26 | cat_with_tears_of_joy |
| π | 10 | face_with_tears_of_joy |
| π | 5 | loudly_crying_face |
| β₯οΈ | 4 | heart_suit |
| π | 3 | face_with_rolling_eyes |
| π | 3 | smiling_face_with_smiling_eyes |
| π | 3 | clapping_hands |
| π | 1 | skull |
| π | 1 | smirking_face |
| π | 1 | see-no-evil_monkey |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 51 |
| Activities | 4 |
| People & Body | 4 |
| Food & Drink | 1 |