Tweets Analysis - Keyword: @FAAN_Official
Overview
Total number of tweets analysed
134
Earliest tweet was on
2023-02-09
Latest tweet was on
2023-02-18
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
Users on Twitter are raising multiple issues regarding the mistreatment of individuals by officials of the Federal Airports Authority of Nigeria (FAAN), poor customer service, and lack of refunds. Additionally, they are asking for the staff of FAAN to be held accountable, have the right fitness and attitude, and to use the Nigerian accents in their English announcements. They are also sharing good news about the Aviation Agency getting awards. Lastly, they are calling for FAAN and other regulators to discharge their duties in a just manner and for people with similar experiences to stand up.
Topic Modeling
- Violence by officials of @FAAN_Official (manhandling a woman, rudeness, etc.)
- Poor customer service and network issues
- Nigeria Aviation Awards recognition
- Regulators like @fccpcnigeria, @FAAN_Official, etc.
- MIA baggage and complaints against airlines
Emotional Analysis
The emotions expressed in these tweets are mainly frustration and anger. People are frustrated with the lack of customer service, the poor quality of speakers, the manhandling of a woman, and the failure of the airline to refund money for cancelled flights. There is also a sense of injustice, with people calling for disciplinary action against those responsible and for regulators to act without fear or favour. Finally, there is a sense of hope, with people celebrating the successes of those in the aviation industry and expressing a desire for a better Nigeria.
Trend Analysis
- Passengers experiencing poor customer service, rudeness of staff, long wait times, and lack of response to online complaints.
- The use of heavy handed tactics by airport staff.
- Airline staff using a foreign accent that is difficult to understand.
- Accolades for government employees in the aviation industry.
- Issues regarding the refund process for canceled flights.
Types of Tweets
Number of Retweets
21
Percentage of total tweets
15%
Number of Original tweets
29
Percentage of total tweets
21%
Number of tweets that contain Mentions
134
Percentage of total tweets
100%
Number of tweets that were Replies
75
Percentage of total tweets
55%
Number of tweets that were Quotes
14
Percentage of total tweets
10%
Number of tweets that contain Hashtags
10
Percentage of total tweets
7%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 78 |
| Twitter for iPhone | 42 |
| Twitter Web App | 11 |
| dlvr.it | 2 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 374,117 |
| FAAN_Official | Federal Airports Authority of Nigeria | Official Twitter Account of Federal Airports Authority of Nigeria. Federal Agency Statutorily charged to manage all commercial Airports in Nigeria. | 110,949 |
| YarKafanchan | Ndi Kato | Powerful Force... Spokesperson of the LP PCC who also has a life outside of politics. Please note. | 89,631 |
| DejiAdesogan | UNCLE DEJI™️ | Military & Security Affairs | #OSINT & #HUMINT | | 61,424 |
| ebelee_ | Ebele | Feminist. Media Enthusiast. Foundational Rebel. Black Panther #RepealSSMPA | 48,176 |
| TheRebelPatient | ✝️ Dr Margaret Aranda Ferrante, MD PhD FACFEI ♿️ | Integrative Physician, PhD, Author, The Rebel Patient (TM). Fight for SURVIVAL, stop #HospitalProtocols #RemdesivirKills | Email TheRebelPatient@Substack.com | 28,312 |
| KingJayZim | King Jay🇿🇼 | Great things seldom come from comfort zones. Soul,Jazz & Afro 🎼🎸🎷fan. Arsenal⚽️Electrical Eng. DJ 🏴🇿🇼 | 28,021 |
| yojora | Y.O. | RTs ≠ Endorsements #Muslim #Lagosian #Nigerian #CFC 🇳🇬🇳🇬🇳🇬 | 26,252 |
| Qriscero | Christopher Ogbonna #getpeacefornneka | Granular Lawyer| Rights Activist| Change Super Catalyst| Wordsmith Extraordinaire👨🏾💻| DETERMINED🤯 to #getpeacefornneka |Self & Third Party Managed Account. | 8,182 |
| stephadamu | Stephanie Adamu | Strong advocate of positive change | 5,994 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TheRebelPatient | ✝️ Dr Margaret Aranda Ferrante, MD PhD FACFEI ♿️ | Integrative Physician, PhD, Author, The Rebel Patient (TM). Fight for SURVIVAL, stop #HospitalProtocols #RemdesivirKills | Email TheRebelPatient@Substack.com | 30,088 |
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 27,711 |
| KingJayZim | King Jay🇿🇼 | Great things seldom come from comfort zones. Soul,Jazz & Afro 🎼🎸🎷fan. Arsenal⚽️Electrical Eng. DJ 🏴🇿🇼 | 12,396 |
| Alpha_Yom | Akitiolu 🇳🇬 🍦 | Researcher, cook 😂 , Writer, Avid reader, Animal Scientist, historian, Global green advocate, Patriot, #AntiDrug #BornoBorn #IjebuBoy #RoadEnthusiast #Barcaboi | 5,810 |
| Qriscero | Christopher Ogbonna #getpeacefornneka | Granular Lawyer| Rights Activist| Change Super Catalyst| Wordsmith Extraordinaire👨🏾💻| DETERMINED🤯 to #getpeacefornneka |Self & Third Party Managed Account. | 5,798 |
| yojora | Y.O. | RTs ≠ Endorsements #Muslim #Lagosian #Nigerian #CFC 🇳🇬🇳🇬🇳🇬 | 5,609 |
| EzeasorIje | ijeoma Ezeasor | - | 5,003 |
| Temi_tayour | Abdallah | Advocate for Good Governance || Service to humanityll Client-centric|| Network Engineer|| BUHARIST ||BATIFIED & JAGABANISED||Tech||Aspiring Product Manager | 5,000 |
| Camcoh_ | Latounji | FootballerI love @mancity 💙 | 3,865 |
| onyeubanatu | Onye Ubanatu | Multiple Award Winning Pan African Creative Entrepreneur | Content Prod. | Strategic Event & Festival Prod. | Cr8tiv Investor | Comms Expert | 3x TEDx Speaker | 3,672 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| zichatt | Biotechnologist | 8 |
| OlahGideon | Blockchain Analyst || Content/Community Manager || Life coach | 3 |
| theextraawa | Never Have I Ever Not Wtitten A Day In My Life! #AllIDoIsWrite 📝#copygirl @vanguardnews @writershouse_hq | 3 |
| imNneoma | there is no one over God click the below if you like my song retweet | 3 |
| haumartclean | I am addicted to Nigeria. I desire change! I fund girls education.. I groom leaders! Confident and fulfilled in what I do! Even more when I see them succeed!!! | 3 |
| yojora | RTs ≠ Endorsements #Muslim #Lagosian #Nigerian #CFC 🇳🇬🇳🇬🇳🇬 | 2 |
| trafficbutter | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 2 |
| stephadamu | Strong advocate of positive change | 2 |
| shopupsday | We bring the market to you online| Wholesale Products | Wholesale Price | Techub | 72 hours refund policy🚨🚨 | 2 |
| paulobanky | Father, son, husband and a professional | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625107136534519808 | The victim of this violence by officials of @FAAN_Official early this morning is my good friend Tolu. We are still trying to take care of her because of how they manhandled her till she passed out. Nigerians please help us ask FAAN why their officials beat a woman today. https://t.co/wTNhU0V9xW | 128 |
| 1626639499659776013 | Dear @FAAN_Official Airport authorities PLEASE ask your announcers to speak English using their Nigerian accents. This tongue twisting is NOT okay. I understand CNN,BBC, AlJazeerah newscasters etc perfectly so straining my ears to hear your staff is uncalled for. | 24 |
| 1624667213264216065 | It is not all about bad news in Nigeria. Here is something to be happy about. Up Nigeria ! @apro_dawildcat @DOlusegun @abati1990 @ruffydfire @PeterObi @officialABAT @atiku @FAAN_Official @NigAirForce @CAS_AMSadique @AIT_Online @CTVpolitics @ARISEtv @NigeriaGov https://t.co/Z47RUcJ4wY | 10 |
| 1624356088534515713 | See the ridiculous queue, poor customer service, rude counter staff and they don't even have network to respond to online complaints, this is absolutely ridiculous. @ibomairlines @FAAN_Official @FAAN_Official @NaijaNews @Instablog_naija @instablog9ja https://t.co/6TVQqdwqr0 | 9 |
| 1624002705210372098 | Hon. Min of Aviation Sen @hadisirika wins Man of the Year Award while the MD @FAAN_Official , Capt. Rabiu Yadudu bags Aviation Agency CEO of the year at the 2023 Nigeria Aviation Awards. The CEO's of other Aviation Agencies also received awards for their immense contribution. https://t.co/8E2XwiwAp1 | 8 |
| 1624354687318097923 | What airline takes off before the take off time stated on the ticket and still claims right, with zero empathy for client's sensitive appointments. This is definitely my most horrible flying experience. @ibomairlines @FAAN_Official @FAAN_Official @NaijaNews @Instablog_naija | 5 |
| 1624355043519365122 | What airline takes off before the take off time stated on the ticket and still claims right, with zero empathy for client's sensitive appointments. This is definitely my most horrible flying experience. @ibomairlines @FAAN_Official @FAAN_Official @NaijaNews @instablog9ja | 2 |
| 1626541762729725952 | @KingJayZim @flyethiopian @FAAN_Official And no one is talking? How can an entire baggage go MIA? Do they think they are superior to other African nations? They will regret losing my own bag!!I'd begin my suit and media publications from 1st march. Be rest assured id tag everyone with same experience. | 2 |
| 1625127523540500489 | @YarKafanchan @FAAN_Official I quite understand you. It’s Unprofessional way to handle issue and remain Condemnable. While we hope to see FAAN take drastic action for forestall future occurrence. | 1 |
| 1625478034617782273 | We are really not asking for too much. I want a country were regulators like @fccpcnigeria @FAAN_Official @NigerianCAA discharge their responsibilities dispassionately without fear or favour. A Nigeria where the machines of justice is not subject to abuse and manipulation by … | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625107136534519808 | The victim of this violence by officials of @FAAN_Official early this morning is my good friend Tolu. We are still trying to take care of her because of how they manhandled her till she passed out. Nigerians please help us ask FAAN why their officials beat a woman today. https://t.co/wTNhU0V9xW | 119 |
| 1626639499659776013 | Dear @FAAN_Official Airport authorities PLEASE ask your announcers to speak English using their Nigerian accents. This tongue twisting is NOT okay. I understand CNN,BBC, AlJazeerah newscasters etc perfectly so straining my ears to hear your staff is uncalled for. | 68 |
| 1624667213264216065 | It is not all about bad news in Nigeria. Here is something to be happy about. Up Nigeria ! @apro_dawildcat @DOlusegun @abati1990 @ruffydfire @PeterObi @officialABAT @atiku @FAAN_Official @NigAirForce @CAS_AMSadique @AIT_Online @CTVpolitics @ARISEtv @NigeriaGov https://t.co/Z47RUcJ4wY | 23 |
| 1624002705210372098 | Hon. Min of Aviation Sen @hadisirika wins Man of the Year Award while the MD @FAAN_Official , Capt. Rabiu Yadudu bags Aviation Agency CEO of the year at the 2023 Nigeria Aviation Awards. The CEO's of other Aviation Agencies also received awards for their immense contribution. https://t.co/8E2XwiwAp1 | 16 |
| 1624356088534515713 | See the ridiculous queue, poor customer service, rude counter staff and they don't even have network to respond to online complaints, this is absolutely ridiculous. @ibomairlines @FAAN_Official @FAAN_Official @NaijaNews @Instablog_naija @instablog9ja https://t.co/6TVQqdwqr0 | 12 |
| 1625125833760292864 | @DejiAdesogan @FAAN_Official Uncle Deji they manhandled her till she passed out. My friend lives with chronic asthma as well as anxiety. We are here battling to keep her stable. Since when did FAAN officials begin operating like thugs at the airport? This is disheartening. | 7 |
| 1625478034617782273 | We are really not asking for too much. I want a country were regulators like @fccpcnigeria @FAAN_Official @NigerianCAA discharge their responsibilities dispassionately without fear or favour. A Nigeria where the machines of justice is not subject to abuse and manipulation by … | 6 |
| 1626668140934602752 | @nwaegbe_nkem @FAAN_Official This is a serious issue I thought I was the only one that noticed it. What kind on nonsense foreign accent is that?!! | 6 |
| 1626662770027495424 | @nwaegbe_nkem @FAAN_Official Omo! This has to be the funniest thing on Naija twitter 😂🤣😂🤣😂 I don d!e 😂😂😂@FAAN_Official abeg 🙏 | 4 |
| 1624354687318097923 | What airline takes off before the take off time stated on the ticket and still claims right, with zero empathy for client's sensitive appointments. This is definitely my most horrible flying experience. @ibomairlines @FAAN_Official @FAAN_Official @NaijaNews @Instablog_naija | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #faanlentine | 9 |
| #fromfaanwithlove | 6 |
| #loveisintheair | 3 |
| #faa | 1 |
| #pilot | 1 |
| #pilots | 1 |
| #airline | 1 |
| #airlines | 1 |
| #steward | 1 |
| #flightattendant | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @faan_official | 144 |
| @nwaegbe_nkem | 22 |
| @ncdcgov | 21 |
| @fmohnigeria | 16 |
| @psccovid19 | 16 |
| @ntanewsnow | 16 |
| @chikwe_i | 14 |
| @fmicnigeria | 14 |
| @cacovidng | 14 |
| @infectiousdz | 14 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
26
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 15 | face_with_tears_of_joy |
| 🤣 | 7 | rolling_on_the_floor_laughing |
| ✈️ | 5 | airplane |
| 🙏 | 2 | folded_hands |
| 😅 | 1 | grinning_face_with_sweat |
| 👏 | 1 | clapping_hands |
| 🇳🇬 | 1 | Nigeria |
| 🐘 | 1 | elephant |
| 🙏🏽 | 1 | folded_hands_medium_skin_tone |
| 😡 | 1 | enraged_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 24 |
| Travel & Places | 6 |
| People & Body | 4 |
| Flags | 1 |
| Animals & Nature | 1 |