Tweets Analysis - Keyword: @fccpcnigeria
Overview
Total number of tweets analysed
1,263
Earliest tweet was on
2023-02-08
Latest tweet was on
2023-02-18
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
People are boycotting the Airline @flyairpeace for their disgraceful behavior, customers from different banks have been experiencing difficulties with transactions and money not being refunded, and the customers have reached out to various officials for help. Consumers are asking for justice, help from regulators, and for the banks to refund their money.
Topic Modeling
- Customer complaints and grievances
- Illegal loan apps
- Regulations and Responsibilities of governing bodies
- Payment and bank errors
- Lack of electricity and power services
Emotional Analysis
The emotions expressed in these tweets range from frustration to anger to desperation. Many of the tweets focus on the need for justice and fairness, with users calling out companies and organizations for their perceived wrongdoings. People are asking for refunds, boycotting companies, and calling for government intervention. The tweets also express a sense of helplessness and desperation, as people feel they have no control over their situation. Overall, the tweets express a strong desire for justice and a feeling of powerlessness.
Trend Analysis
- Unsatisfactory customer experience with airlines and financial institutions
- Illegal Loan Apps in Nigeria
- Lack of accountability and justice in Nigeria
- Defaults in transactions and payments
- Poor network services
Types of Tweets
Number of Retweets
200
Percentage of total tweets
15%
Number of Original tweets
343
Percentage of total tweets
27%
Number of tweets that contain Mentions
1,263
Percentage of total tweets
100%
Number of tweets that were Replies
665
Percentage of total tweets
52%
Number of tweets that were Quotes
76
Percentage of total tweets
6%
Number of tweets that contain Hashtags
106
Percentage of total tweets
8%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 849 |
| Twitter for iPhone | 197 |
| Twitter Web App | 183 |
| RC Engage Digital EU | 11 |
| Hootsuite Inc. | 11 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| GloWorld | Glo Nigeria | Welcome to GloWorld, a world with no limits. Be the 1st to know about our products, services & offers. To reach us @GloCare, click here: https://t.co/CiHmC3P0U0 | 807,299 |
| DrJoeAbah | Dr Joe Abah | Grandfather. Governance & Institutions. Author of #NigeriansInTheory, #NaijaKnowledgeX Retweets are only to encourage debate. Views are mine, not my employer’s. | 690,616 |
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 524,492 |
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 374,106 |
| StanbicIBTC | Stanbic IBTC | No matter the size of your dream, always believe that #ItCanBe.Slide into our DM, let’s get you closer to achieving it.☎- 0700 909 909 909 | 335,954 |
| GloCare | Glo Nigeria Customer Care | Welcome to the Glo Customer Care on Twitter. We care about our customers. Send in your enquries, complaints and requests. | 305,354 |
| GOtvNg | GOtv Nigeria | GOtv is a digital pay tv offering on the Digital Terrestrial Television platform with its services provided by the subscriber management company MultiChoice. | 294,743 |
| accessbank_help | Access Bank Help | Welcome to @myaccessbank Official Help Twitter Handle. How may we be of service? Please don't publicly tweet your account details. | 288,182 |
| MyFCMB | FCMB | Helping people, businesses & communities thrive since 1982. Follow to see what we are up to. Need help? Send a DM to our help handle @fcmb_help for resolution | 189,364 |
| ShopKonga | Konga Nigeria | Nigeria's Largest Online Mall! Get our shopping app today! For support and inquiry, tweet @kongacare or mail: help@konga.com or call 0708 063 5700 | 178,942 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 124,989 |
| accessbank_help | Access Bank Help | Welcome to @myaccessbank Official Help Twitter Handle. How may we be of service? Please don't publicly tweet your account details. | 39,993 |
| trafficbutter | Traffic Updates + Useful Info | We'll help you beat #Traffic jams🚦 & get you useful #Info fast ⚡. Trusted by over 373,000 people in #nigeria | 27,712 |
| Dozie2103 | Chioma's Husband | Husband to a good woman. Alusi Ogwugwu II na Okija. Originally the Devil's Assassin | 15,691 |
| scarfizal | THE PATRIOT | PATRIOT Arsenal & Barcelona fan tweets are my personal opinion | 12,901 |
| realBodaWale | BodaWale ✪👨💻 | Web/App developer at 🔗https://t.co/LWBm4mzaxm | Edutaining on 🔗https://t.co/b555Tzlp4Z | 12,850 |
| DangoteOfData | Luqmon Omotayo | I'm the same Data King @Luck4tayo What God cannot do doesn't exist anyway. | 12,701 |
| SuperSlimEli | THAT IRISH & SHOE PLUG™ | BSc Zoology PGD Microbiology #CFC Shoe Seller 👟👡👞👠👢 Shoe Laundry Services Irish Potatoes Plug 🥔 08134469612 IG: slim.eli Email: odehelijah@gmail.com | 11,745 |
| GloCare | Glo Nigeria Customer Care | Welcome to the Glo Customer Care on Twitter. We care about our customers. Send in your enquries, complaints and requests. | 11,261 |
| lollypeezle | Lola Okunrin | You don't need to visit a doctor, a doctor will visit you. https://t.co/h2UAUcVm79 | 10,695 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| murphiours | Haleemah_Harriff_Hamzat Ashabi_Akanni_Alade | 53 |
| nepawahalang | We help electricity consumers solve service delivery problems in the Nigerian power sector. | 35 |
| ademola_murphy | - | 31 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery.TAG US YOUR COMPLAINT | 29 |
| Divinegraces2 | Simplicity personified.Architectural technologist.Lover of God. | 22 |
| Ability104346 | - | 19 |
| hollernigeria | Giving Customers a Voice! Review products and services! Give a Holler! and let the world know https://t.co/PWm4RPQ7sO | 19 |
| aedcelectricity | Official Twitter Account For Abuja Electricity Distribution Plc. Customercare@abujaelectricity.comHelpline: 08039070070Whatsapp: 08152141414, 08152151515 | 17 |
| IkejaElectric | Official account of Ikeja Electric Plc, Nigeria's largest Electricity Distribution Company. For complaints, please DM @ieserve or Call 01-7000250, 01-2272940 | 14 |
| Ajigbotoluwa274 | - | 13 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625842640888516610 | I will be boycotting @flyairpeace for the foreseeable future but they should not be allowed to get away with this behaviour. I will be complaining formally to @flyairpeace, @fccpcnigeria, @ServicomOffice and @fmaviationng | 17 |
| 1625101196250710016 | My cry for justice continues... Update: Issue 1 resolved. Remaining Issue 2-5. @MTNNG @MTN180 is after my life cc @Spirit_profet @ibroscottolinks @officialEFCC @NgComCommission @ConsumersNCC @fccpcnigeria @PoliceNG | 16 |
| 1624499629147492352 | @Neconigeria Please all the neco that was bought from your site is been rendered invalid by your new website. Kindly look into this and profer solution because it is a big loss to our business @fccpcnigeria @officialEFCC @icpcnigeria @NigEducation @ProfIsaPantami #PLEASEHELP OOO | 15 |
| 1625841493729501187 | It is now 1:50pm. Having cancelled several meetings and rushed to get to the airport for this flight, I now understand from the flights announcer that the flight will now not go until 3:50pm. No announcement from @flyairpeace. This is disgraceful behaviour. Cc. @fccpcnigeria | 11 |
| 1624309125067808774 | Dear @gtbank , please what’s your plan to refund all the dispense error transaction done in the last 15days??? I hope you are not planning to go the Zenith way oooo. I will do all I can to get back my money. @fccpcnigeria | 9 |
| 1625754099600728068 | meanwhile, @ZenithBank are still closed nation wide. only thing i've heard or gotten from them is a message or messages explaining why they're shutdown. my money is still missing; cc @fccpcnigeria https://t.co/9w46vxWJsi | 9 |
| 1624672033425571842 | i've filed my case, & submitted it to the @fccpcnigeria w/ all required of me attached to aid my petition against @ZenithBank & nothing yet. fccpc have a lot going on & i'm on a queue? fine. the hundreds of mails the @cenbank have received on this issue what have they done? 11.4m https://t.co/4h0UwGGu89 | 5 |
| 1625147079080267776 | @officialEFCC , @fccpcnigeria this is what illegal Loan Apps like Lcredit send to defaulters after several threats to life and defamation....pls help BAN ILLEGAL LOAN APPS. They are killing Nigerians, alot are depressed with these practice from these Apps. This has to stop!! https://t.co/MnHlw8s1Gz | 5 |
| 1624124993612152846 | @fccpcnigeria please look at what number 23 on your list is doing. They got FCCPC approval according to the link. Did you approve of this style? https://t.co/FsKmjfXYVZ | 4 |
| 1624486991202074624 | @MARK_AGBO @aedcelectricity @fccpcnigeria @nepawahalang @csmnig @NERCNG @TCN_NIGERIA @OfficialPccLag @aedcelectricity , it's been 3 days without supply here & that's how it has been 4 months now & over some years ago. Pls make sure u don't try 2 bring bill to my area. Thank u. | 4 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625842640888516610 | I will be boycotting @flyairpeace for the foreseeable future but they should not be allowed to get away with this behaviour. I will be complaining formally to @flyairpeace, @fccpcnigeria, @ServicomOffice and @fmaviationng | 83 |
| 1625841493729501187 | It is now 1:50pm. Having cancelled several meetings and rushed to get to the airport for this flight, I now understand from the flights announcer that the flight will now not go until 3:50pm. No announcement from @flyairpeace. This is disgraceful behaviour. Cc. @fccpcnigeria | 48 |
| 1624309125067808774 | Dear @gtbank , please what’s your plan to refund all the dispense error transaction done in the last 15days??? I hope you are not planning to go the Zenith way oooo. I will do all I can to get back my money. @fccpcnigeria | 25 |
| 1626624871584104454 | @PoliceNG No be by talking, na by justice. Every soul matters. Meanwhile, @UBACares @UBAGroup refund my money! Stop using gateways and merchants to defraud customers. REFUND MY MONEY! @GodwinIEmefiele @TonyOElumelu @cenbank @fccpcnigeria @OrdinaryGcon @breketeConnect pastor Chris Opay | 12 |
| 1625889335898693638 | @mildred_ojm @nazababee @retweets_9ja @bema_store @mipor007 @olakanmisimon2 Lol madam as long as you are in Lagos state, you will refund that money. What manner of behavior is this? @fccpcnigeria @lasgcopa these are vendors that give SME/E-commerce businesses bad name. | 9 |
| 1625147079080267776 | @officialEFCC , @fccpcnigeria this is what illegal Loan Apps like Lcredit send to defaulters after several threats to life and defamation....pls help BAN ILLEGAL LOAN APPS. They are killing Nigerians, alot are depressed with these practice from these Apps. This has to stop!! https://t.co/MnHlw8s1Gz | 7 |
| 1625478034617782273 | We are really not asking for too much. I want a country were regulators like @fccpcnigeria @FAAN_Official @NigerianCAA discharge their responsibilities dispassionately without fear or favour. A Nigeria where the machines of justice is not subject to abuse and manipulation by … | 6 |
| 1624124993612152846 | @fccpcnigeria please look at what number 23 on your list is doing. They got FCCPC approval according to the link. Did you approve of this style? https://t.co/FsKmjfXYVZ | 5 |
| 1624499629147492352 | @Neconigeria Please all the neco that was bought from your site is been rendered invalid by your new website. Kindly look into this and profer solution because it is a big loss to our business @fccpcnigeria @officialEFCC @icpcnigeria @NigEducation @ProfIsaPantami #PLEASEHELP OOO | 5 |
| 1625101196250710016 | My cry for justice continues... Update: Issue 1 resolved. Remaining Issue 2-5. @MTNNG @MTN180 is after my life cc @Spirit_profet @ibroscottolinks @officialEFCC @NgComCommission @ConsumersNCC @fccpcnigeria @PoliceNG | 5 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #iecares | 14 |
| #help | 8 |
| #no | 6 |
| #fccpc | 4 |
| #20 | 4 |
| #500k | 3 |
| #812 | 3 |
| #youfirst | 2 |
| #1692455122 | 2 |
| #2000 | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @fccpcnigeria | 1305 |
| @cenbank | 511 |
| @nercng | 165 |
| @officialefcc | 153 |
| @csmnig | 152 |
| @accessbank_help | 152 |
| @myaccessbank | 150 |
| @firstbankngr | 140 |
| @ikejaelectric | 139 |
| @consumersncc | 121 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
12
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ❌ | 40 | cross_mark |
| 😭 | 21 | loudly_crying_face |
| ‼️ | 17 | double_exclamation_mark |
| 😂 | 15 | face_with_tears_of_joy |
| 🙏 | 10 | folded_hands |
| 😆 | 9 | grinning_squinting_face |
| 🤣 | 8 | rolling_on_the_floor_laughing |
| 😹 | 8 | cat_with_tears_of_joy |
| 😡 | 5 | enraged_face |
| 🚩 | 4 | triangular_flag |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 74 |
| Symbols | 60 |
| People & Body | 17 |
| Objects | 5 |
| Flags | 5 |
| Activities | 1 |