Tweets Analysis - Keyword: @flybe
Overview
Total number of tweets analysed
18
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-28
Tweets covering
4 days
Average age of authors' accounts
6 years
Summarization
Passengers are expressing their frustrations with cancelled flights, damaged luggage, and difficulty reaching customer service. There are also concerns about upcoming strikes and confusion regarding visa requirements. The demise of Flybe has also led to criticism of British Airways. Some passengers are seeking assistance with booking and transit issues.
Topic Modeling
- Cancellation and refund issues with flybe and British Airways
- Poor customer service and dissatisfaction with airline performance
- Luggage and baggage issues
- Transit and visa requirements for flights
- Enquiring about upcoming strike and flight information
Emotional Analysis
The majority of the tweets express frustration, anger, and dissatisfaction with British Airways and Flybe due to flight cancellations, baggage problems, customer service, and difficulty with transit visas. Some tweets also express confusion and a desire for information about upcoming strikes and check-in procedures. One tweet congratulates British Airways for taking the top spot on the worst airline list. Overall, the emotions expressed are negative and indicate a high level of dissatisfaction with the airlines' service.
Trend Analysis
- Complaints about cancelled flights and difficulties in getting refunds or assistance from airlines.
- Instances of poor customer service from airlines, including long wait times and unresponsiveness.
- Issues with baggage, including damage and stolen items, as well as confusion over visas and transit requirements.
- Concerns and inquiries about upcoming strikes and their impact on flights.
- Inquiries about check-in procedures and arrival times for flights.
Types of Tweets
Number of Retweets
2
Percentage of total tweets
11%
Number of Original tweets
2
Percentage of total tweets
11%
Number of tweets that contain Mentions
18
Percentage of total tweets
100%
Number of tweets that were Replies
14
Percentage of total tweets
77%
Number of tweets that were Quotes
1
Percentage of total tweets
5%
Number of tweets that contain Hashtags
1
Percentage of total tweets
5%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 11 |
| Twitter Web App | 3 |
| retweet089000001 | 1 |
| 1fr | 1 |
| Twitter for Android | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| British_Airways | British Airways | Official British Airways Twitter account. We love reading your Tweets & are here 24 hours a day, 7 days a week to help. You can also visit: | 1,444,281 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 19,539 |
| l4rk1n | Lark | It's not my car, i have no money and a small weiner ! This one time at band camp. I love the Villa, Supporter of https://t.co/aelBS1NKlz | 797 |
| Jiggyslim1 | wizzy | socialworker❤|| realist🎯||ManchesterUnitedfan❤|| good listening skills👂 | 715 |
| thecounciltale | CouncilEstateTales | Podcast coming soon. Tales of growing up on a council estate in the North East England in the 80s & 90s. | 40 |
| pawpaw_L46 | 🇹🇷 🇱🇨🇨🇴🇵🇦 🇫🇯🇼🇸🇳🇨🇳🇿🇦🇺🇮🇩🇲🇾🇹🇭 | Sailing around the world to see if it’s really flat. Climate change is real, I experience it daily. Currently in Türkiye for the winter season. | 21 |
| vocalcow | Opinionated Old Cow | Author The Opinionated Old Cow: Ruminations from the Field. Wife of retired ambassador; veteran diplomatic appendage. Mother, grandmother. Island dweller. | 8 |
| Ratbastage33 | none | - | 2 |
| TonyOlivier12 | Tony Olivier | - | 1 |
| STYLEDBYCATCAT | CAT CAT | - | 0 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| British_Airways | British Airways | Official British Airways Twitter account. We love reading your Tweets & are here 24 hours a day, 7 days a week to help. You can also visit: | 93,888 |
| l4rk1n | Lark | It's not my car, i have no money and a small weiner ! This one time at band camp. I love the Villa, Supporter of https://t.co/aelBS1NKlz | 1,479 |
| Jiggyslim1 | wizzy | socialworker❤|| realist🎯||ManchesterUnitedfan❤|| good listening skills👂 | 749 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 359 |
| thecounciltale | CouncilEstateTales | Podcast coming soon. Tales of growing up on a council estate in the North East England in the 80s & 90s. | 172 |
| pawpaw_L46 | 🇹🇷 🇱🇨🇨🇴🇵🇦 🇫🇯🇼🇸🇳🇨🇳🇿🇦🇺🇮🇩🇲🇾🇹🇭 | Sailing around the world to see if it’s really flat. Climate change is real, I experience it daily. Currently in Türkiye for the winter season. | 86 |
| Ratbastage33 | none | - | 79 |
| vocalcow | Opinionated Old Cow | Author The Opinionated Old Cow: Ruminations from the Field. Wife of retired ambassador; veteran diplomatic appendage. Mother, grandmother. Island dweller. | 26 |
| pmsmm2604 | Qwerty | Qwerty | 22 |
| TonyOlivier12 | Tony Olivier | - | 19 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| pmsmm2604 | Qwerty | 4 |
| Flight_Refunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 2 |
| British_Airways | Official British Airways Twitter account. We love reading your Tweets & are here 24 hours a day, 7 days a week to help. You can also visit: | 1 |
| HannahL81798922 | - | 1 |
| Jiggyslim1 | socialworker❤|| realist🎯||ManchesterUnitedfan❤|| good listening skills👂 | 1 |
| Ratbastage33 | - | 1 |
| STYLEDBYCATCAT | - | 1 |
| TonyOlivier12 | - | 1 |
| l4rk1n | It's not my car, i have no money and a small weiner ! This one time at band camp. I love the Villa, Supporter of https://t.co/aelBS1NKlz | 1 |
| nweuropetravel | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639666800014024706 | @British_Airways @flybe You’ve just cancelled my flight, I have dog kennels booked, child care, helicopter transfer, time off work etc etc, you are a disgusting airline, been on the phone for an hour and been told they’re to busy to deal with it, being a Gold member isn’t what it used to be. | 2 |
| 1639385504197099520 | @flybe @bookingcom am i going yo get my money back this year for my cancelled flight? Been 6 weeks now. | 1 |
| 1640823253303275525 | @British_Airways @flybe @SpeedbirdSean @British_Airways I had two bags damaged as well as Items stolen out of my luggage.I have tried to contact for 3 months w/ no answer on the phone lines & no one responds Baggage claim #JFKBA30772 British Airways ref: #24266721 | 0 |
| 1640720283202879489 | @Deepti_Mis @British_Airways @flybe Turned out we didn't need a transit visa after all. Since we did not have to check our baggage, we remained on the 'airside' and did not go through border control. | 0 |
| 1640386874228310016 | @British_Airways @flybe Where can one get information on the upcoming strike as it affects flights from Nice? | 0 |
| 1640364325201403904 | @British_Airways @flybe Any updates on 31 March strike? | 0 |
| 1640359103045271552 | @British_Airways @flybe How is it that you still book flights that have impossible connecting flights to reach in time? 55 minutes to deboard a flight, get through customs, travel 20 minutes to an adjacent terminal, security check in....only to find out the boarding window was 45 minutes!!!?? | 0 |
| 1639681225777348608 | @British_Airways @flybe https://t.co/5W8A6IvDDY | 0 |
| 1639664322262577153 | @British_Airways @flybe Hi there，I will have a flight from Paris to London next week, I was wondering if I arrived at airport earlier like 3 hours earlier, can I do the check in or I can’t do it until 2hrs before departure? waiting for your reply.Thank you so much. | 0 |
| 1639623715246727170 | With the demise of @Flybe, @BritishAirways now occupies the top spot on the worst airline list. Congratulations to all, a long time in the making | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639385504197099520 | @flybe @bookingcom am i going yo get my money back this year for my cancelled flight? Been 6 weeks now. | 2 |
| 1639666800014024706 | @British_Airways @flybe You’ve just cancelled my flight, I have dog kennels booked, child care, helicopter transfer, time off work etc etc, you are a disgusting airline, been on the phone for an hour and been told they’re to busy to deal with it, being a Gold member isn’t what it used to be. | 1 |
| 1640823253303275525 | @British_Airways @flybe @SpeedbirdSean @British_Airways I had two bags damaged as well as Items stolen out of my luggage.I have tried to contact for 3 months w/ no answer on the phone lines & no one responds Baggage claim #JFKBA30772 British Airways ref: #24266721 | 0 |
| 1640720283202879489 | @Deepti_Mis @British_Airways @flybe Turned out we didn't need a transit visa after all. Since we did not have to check our baggage, we remained on the 'airside' and did not go through border control. | 0 |
| 1640386874228310016 | @British_Airways @flybe Where can one get information on the upcoming strike as it affects flights from Nice? | 0 |
| 1640364325201403904 | @British_Airways @flybe Any updates on 31 March strike? | 0 |
| 1640359103045271552 | @British_Airways @flybe How is it that you still book flights that have impossible connecting flights to reach in time? 55 minutes to deboard a flight, get through customs, travel 20 minutes to an adjacent terminal, security check in....only to find out the boarding window was 45 minutes!!!?? | 0 |
| 1639681225777348608 | @British_Airways @flybe https://t.co/5W8A6IvDDY | 0 |
| 1639664322262577153 | @British_Airways @flybe Hi there，I will have a flight from Paris to London next week, I was wondering if I arrived at airport earlier like 3 hours earlier, can I do the check in or I can’t do it until 2hrs before departure? waiting for your reply.Thank you so much. | 0 |
| 1639623715246727170 | With the demise of @Flybe, @BritishAirways now occupies the top spot on the worst airline list. Congratulations to all, a long time in the making | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #jfkba30772 | 1 |
| #24266721 | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @flybe | 18 |
| @british_airways | 16 |
| @bookingcom | 2 |
| @speedbirdsean | 1 |
| @deepti_mis | 1 |
| @l4rk1n | 1 |
| @britishairways | 1 |
| @thecounciltale | 1 |
| @pmsmm2604 | 1 |
Top 10 mentions
Wordcloud of Tweets
