Tweets Analysis - Keyword: @FOXTEL_Help
Overview
Total number of tweets analysed
75
Earliest tweet was on
2023-03-15
Latest tweet was on
2023-03-23
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
Customers are complaining about various issues with the Foxtel service, including poor audio quality on certain channels, buffering on Foxtel Go, and difficulty navigating the menu. Some are considering cancelling their subscription and using other streaming services instead. There are also complaints about the lack of dedicated sports channels and the fact that the service is expensive. Some customers have attempted to make complaints through Foxtel's chat service but have had difficulty receiving a complaint number or a satisfactory resolution to their issue.
Topic Modeling
- Issues with audio and sound quality (mentioned in tweets 2, 5, and 9)
- Complaints about Foxtel's service and value for money (mentioned in tweets 3, 4, 6, 7, 10, 11, 13, and 15)
- Problems with Foxtel's streaming and on-demand services (mentioned in tweets 1, 4, 12, and 14)
- Requests for help and support from Foxtel (mentioned in tweets 1, 2, 5, 6, 8, 11, 13, 15, 17, 19, and 20)
- Comparison to other streaming services or platforms (mentioned in tweets 3 and 16)
Emotional Analysis
The tweets express frustration and dissatisfaction with the quality of service provided by Foxtel. Several individuals mention issues with the audio quality on certain channels, buffering and streaming issues, and difficulties with customer service. Many express disappointment in the high cost of the service and the lack of options for accessing the shows they want to watch. There is a sense of feeling ignored by Foxtel's customer service and a willingness to switch to alternative streaming services if the issues are not resolved.
Trend Analysis
- Complaints about audio quality on various channels, including 4K channels
- Problems with streaming and buffering on Foxtel Go and live sports channels
- Frustration with Foxtel's customer service and handling of complaints
- Disappointment with the limited number of sports channels and programming available
- Miscellaneous issues, such as problems with the TV guide, channel settings, and missing features on the remote
Types of Tweets
Number of Retweets
2
Percentage of total tweets
2%
Number of Original tweets
25
Percentage of total tweets
33%
Number of tweets that contain Mentions
75
Percentage of total tweets
100%
Number of tweets that were Replies
48
Percentage of total tweets
64%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
2%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 39 |
| Twitter for Android | 24 |
| Twitter for iPad | 8 |
| Twitter Web App | 2 |
| Pay Compliment | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BeauGiles | Beau | 20-something 🏳️🌈 🦘/🥝 reformed country fella 👨🏼🌾. Geek 📱👨🏼💻, lover of trains 🚉 planes✈️ & (electric) automobiles ⚡️🚙 (these views ≠ my employers) | 17,457 |
| TroyBramston | Troy Bramston | Senior Writer + Columnist @australian Bestselling/award-winning author. Biographer of Prime Ministers Paul Keating, RG Menzies, Bob Hawke, Gough Whitlam (2025). | 13,375 |
| paycompliment | Pay Compliment | Turn everyday observations into better performance with real time feedback, surveys and learning. #hrtech #agilehr #lms. Newsletter: https://t.co/LROJstN9g6 | 1,840 |
| BrightstarsLg | 📣 LadyEBabington 🇺🇸 | Came to #SaveSanditon and now - to continue the love, and friendships made here on Twitterverse.❤ #SanditonS2 #SanditonS3 #Heybourne🔥 #BlueCrew | 1,537 |
| imwebgurl | Maryanne - webgurl 🙏🇺🇦 | Librarian | Web designer 🎠 I help people navigate the online world 🖥 Fan of 🎬 Director, James Bamford - His reel https://t.co/kmD2hZZQoy | 1,090 |
| jacqui96932700 | jacqui | I’m a crazy pug lady. No DMs in general. | 1,025 |
| FionaSmall | Fiona Small | Politics | Memes | Irishposting | Lucille Bluth quoter | 899 |
| H4mmerz | The King of The Coast | I'm just a drinker with a drilling problem. I'm gonna go and look at the fog @BadLifeTitans Co host | 883 |
| _Blessing | B | Do unto others as you would want done unto you | 448 |
| pauliewalnut | Charlie Sheehan | Canterbury Bulldogs, Cars, Beer, Good Food. Hate gutless politicians. Pronouns - Fuck/Off. No woke shit or SJW’s here thanks. VOTE NO !!! | 375 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BeauGiles | Beau | 20-something 🏳️🌈 🦘/🥝 reformed country fella 👨🏼🌾. Geek 📱👨🏼💻, lover of trains 🚉 planes✈️ & (electric) automobiles ⚡️🚙 (these views ≠ my employers) | 12,961 |
| Petarkco | Petarkco | Person who votes, Australian media archiver. How good is this? | 2,744 |
| paycompliment | Pay Compliment | Turn everyday observations into better performance with real time feedback, surveys and learning. #hrtech #agilehr #lms. Newsletter: https://t.co/LROJstN9g6 | 2,169 |
| BrightstarsLg | 📣 LadyEBabington 🇺🇸 | Came to #SaveSanditon and now - to continue the love, and friendships made here on Twitterverse.❤ #SanditonS2 #SanditonS3 #Heybourne🔥 #BlueCrew | 1,942 |
| imwebgurl | Maryanne - webgurl 🙏🇺🇦 | Librarian | Web designer 🎠 I help people navigate the online world 🖥 Fan of 🎬 Director, James Bamford - His reel https://t.co/kmD2hZZQoy | 1,532 |
| H4mmerz | The King of The Coast | I'm just a drinker with a drilling problem. I'm gonna go and look at the fog @BadLifeTitans Co host | 1,217 |
| JayeAntonio | Jaye | Not your average bear 🐻 | 1,094 |
| TroyBramston | Troy Bramston | Senior Writer + Columnist @australian Bestselling/award-winning author. Biographer of Prime Ministers Paul Keating, RG Menzies, Bob Hawke, Gough Whitlam (2025). | 994 |
| slipworld2 | Adam Alessi | - | 957 |
| rds_82 | Swanny from 💍🌳East | No gravity fall? PUMP IT! Dad, husband, K9, horse racing, sport, radio listener, Warned my wife on our 2nd date... Plumbing.... | 945 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| JazzaJazzaJazza | Terribad Ex-Eve player, dislike both left and right extremes of politics. Follow scientific advice, not so called Facebook or YouTube experts. Love a good feed. | 6 |
| pauliewalnut | Canterbury Bulldogs, Cars, Beer, Good Food. Hate gutless politicians. Pronouns - Fuck/Off. No woke shit or SJW’s here thanks. VOTE NO !!! | 5 |
| cfotim | Advisory | Consulting | Projects for ... goverance . risk . strategy . technology | 4 |
| _EmBlair | - | 3 |
| ashxboyle | - | 3 |
| Thee_Instig8or | I’m Stephanie. Social media influenza. 🇦🇺 Strayen aspie. ∞ Late diagnosis is better than no diagnosis at all. 🏳️⚧️🏳️🌈 Pronouns: she/her/🦄/🐧/🦞 | 3 |
| ShaunHoughton30 | - | 2 |
| paycompliment | Turn everyday observations into better performance with real time feedback, surveys and learning. #hrtech #agilehr #lms. Newsletter: https://t.co/LROJstN9g6 | 2 |
| mattycoff | Winners do, what losers don't... | 2 |
| jacqui96932700 | I’m a crazy pug lady. No DMs in general. | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638428153252315136 | @FOXTEL_Help @pauliewalnut Would love to know this too! Whenever I turn on my Foxtel box, it now goes to the menu. Very annoying. Almost as annoying as when you took the TV guide button off the remote..... | 1 |
| 1639000716063956994 | @CooperNic @FOXTEL_Help Thank you. Hopefully the Foxtel Help desk has learnt something too ? What really bugs me is how/why the “settings” change without the users intervention ? Must be magic ! | 0 |
| 1636305418850017280 | @FOXTEL_Help Can you not see it's an issue, and chat bot says the department is closed. Clearly someone is monitoring your social media so get onto tech support internally | 0 |
| 1636296578628743169 | @theturtlman @Foxtel @FOXTEL_Help Come on foxtel get your act together and fix this | 0 |
| 1636296639379025920 | @FOXTEL_Help Hi. I just got sent the new IQ box. I'm installing and it says to connect the aerial cable to my TV aerial wall plate. I don't have an aerial. I get all of my TV via Foxtel. Has something changed? | 0 |
| 1636297688206671872 | Love the 4K footy, picture is perfect 👌 but the sound is woeful. It's as if everyone is talking into a pillow. @Foxtel @FOXTEL_Help what say you? | 0 |
| 1636300381650305025 | @FOXTEL_Help Really? You are going to troubleshoot replays that aren’t being shown on the 4K channel but are on the normal HD channel, and audio that everyone is complaining about! | 0 |
| 1636301650087514112 | @FOXTEL_Help The live chat says the department is shut | 0 |
| 1636304251004788736 | @FOXTEL_Help @lillisjames Except the Grand Final which will be in Standard Definition only on 7? | 0 |
| 1636311180003405830 | @theturtlman @Foxtel @FOXTEL_Help Honestly useless, chat bot doesn't help so call technical support to explain. They raise a ticket will take 24-48 hours to respond. Someone is there in charge of the feed, just fix it FFS | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1636324462927941633 | @FOXTEL_Help The voice over says “…or, watch any time on demand” | 5 |
| 1636282040588042240 | @Foxtel @FOXTEL_Help the audio on 592 (4k channel sound horrid) | 4 |
| 1636097075984367616 | Half an hour of the two hour @TheLeadCNN. I think this is the final nail in my @foxtel coffin. @FOXTEL_Help, you are not worth it. If I have to watch other streaming services to watch the shows I want, why would I keep paying you? https://t.co/GMhyGx0sry | 2 |
| 1638834020183326726 | Hey @FOXTEL_Help what's the point of foxtel go when it constantly buffers and can't stream live sport? No issue with internet and kayo. Just pointless. I'll not be continuing my free trial https://t.co/UXytkFZ0mt | 2 |
| 1636295202888642561 | @FOXTEL_Help why do the umpires sound like their in the toilet on 4K fox footy channel. Commentators sound normal. | 2 |
| 1636994504128610309 | @FOXTEL_Help Thanks but I think a TIO complaint would be easier. | 2 |
| 1636283341464027137 | @Foxtel @FOXTEL_Help agree with the above, audio on 592 AFL in 4k is terrible. The crowd noise and umpires is modulating up and down | 2 |
| 1638428805554663425 | @CooperNic @FOXTEL_Help I spoke to them and they “reset” something which worked for one on/off cycle, now it’s back to starting at the “Home” screen. I give up, they’re hopeless | 1 |
| 1636297688206671872 | Love the 4K footy, picture is perfect 👌 but the sound is woeful. It's as if everyone is talking into a pillow. @Foxtel @FOXTEL_Help what say you? | 1 |
| 1636296396713369600 | @rds_82 @FOXTEL_Help Sound is muffled and no replays after goals? Come on @Foxtel ! | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #foxtel | 1 |
| #howdididotoday | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @foxtel_help | 78 |
| @foxtel | 22 |
| @theleadcnn | 8 |
| @thee_instig8or | 5 |
| @coopernic | 3 |
| @pauliewalnut | 3 |
| @foxfooty | 3 |
| @eftm | 2 |
| @trevorlong | 2 |
| @theturtlman | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
10
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😏 | 1 | smirking_face |
| 🍾 | 1 | bottle_with_popping_cork |
| 🥂 | 1 | clinking_glasses |
| 🎉 | 1 | party_popper |
| 😒 | 1 | unamused_face |
| 💡 | 1 | light_bulb |
| 👌 | 1 | OK_hand |
| 😅 | 1 | grinning_face_with_sweat |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 3 |
| Food & Drink | 2 |
| Activities | 1 |
| Objects | 1 |
| People & Body | 1 |