Tweets Analysis - Keyword: @francescas
Overview
Total number of tweets analysed
23
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-29
Tweets covering
6 days
Average age of authors' accounts
10 years
Summarization
Customers are praising Francesca's clothing and highlighting sales, but there are also complaints about poor customer service and orders not being delivered. Some customers have been attempting to contact customer service for weeks without success. Nonetheless, Francesca's is promoting their selection of spring clothing and bachelorette items.
Topic Modeling
- Fashion and style: Life’s too short to wear boring dresses, Never go out of style with these gorgeous outfit ideas, all the perfect spring fits to fill your closet, wedding season shopping, spring florals, fringed dress and jacket, bachelorette items, etc.
- Customer service: Complaints and issues related to customer service, such as long wait times, inability to get through to customer service, lost customers, payments not received, refund requests, disconnecting store phones, etc.
- Promotion and sales: Promoting sales such as 40% off tops, discounted items, etc.
- Author/book promotion: Mention of a book titled "The Golden Spoon" and author Jessa Maxwell, published by Simon and Schuster.
- General conversation and queries: General mentions such as the shop name, attempting to connect with customer service, and seeking information on how to contact customer service, etc.
Emotional Analysis
The emotions expressed in these tweets are varied, ranging from excitement and happiness about dresses and shopping at Francesca's, to frustration and dissatisfaction with their customer service. Some tweets express excitement about new outfits and shopping for wedding-related items, while others express anger and disappointment with the difficulties they have experienced trying to contact customer service for refunds or help with orders that were not delivered. Overall, the emotions expressed in these tweets are a reflection of both positive and negative experiences with the Francesca's brand.
Trend Analysis
- Recommendations for fashion items from Francesca's
- Complaints about poor customer service and difficulty reaching customer service representatives
- Excitement for wedding season and bachelorette party shopping at Francesca's
- Promotions and sales announcements from Francesca's
- Appreciation for spring fashion options at Francesca's
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
11
Percentage of total tweets
47%
Number of tweets that contain Mentions
23
Percentage of total tweets
100%
Number of tweets that were Replies
12
Percentage of total tweets
52%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
4
Percentage of total tweets
17%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 12 |
| Twitter Web App | 5 |
| Sprout Social | 2 |
| Hootsuite Inc. | 1 |
| Kontentino | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MiracleMileLV | Miracle Mile Shops | Shop, dine and drink in the heart of #LasVegas. You can find us inside Planet Hollywood Resort & Casino. | 31,627 |
| LakesideVLG | Lakeside Village | Whether you are looking for a casual eatery or a fine dining experience, a boutique for unique gifts,or just a place to relax - Lakeside Village has it all! | 3,621 |
| JillJemmett | Jill Jemmett is querying 📚 | Writer. Currently querying agents. Book Blogger (Jill’s Book Blog) @SartorialGeek Contributor, Jordandené Ambassador | 3,279 |
| BattlefieldMall | Battlefield Mall | Battlefield Mall is the premier shopping destination for retail in southwest Missouri! Whatever you're looking for...we have it! | 3,076 |
| heyitscarlyrae | Carly-Rae 'HeyitsCarlyRae' | Harvard Journalism Student👩🏻🎓 100K IG followers & 20K Tiktok 'likes' 📚 Repped by @StephBiblio owner of @S_B_R_Media I read 5-7 books a week📖 | 2,468 |
| CountrysideMall | Countryside Mall | Located on Florida’s Gulf Coast, Countryside Mall is just minutes away from the area’s most beautiful beaches and Tampa International Airport. | 625 |
| _kerirussell | 𝕜𝕖𝕣𝕚 | sometimes you just gotta ask... what would Jimmy Buffett do? ✨🦋| BMW🦞💍👩🏼❤️👨🏽| | 438 |
| ChristinaB220 | Christina | - | 180 |
| MiharuXYoite | Miharu Rokujo | Miharu Rokujo here. I love Yoite and miss him. I always cry a little when I think of him but it always feels like he's still with me sometimes. I miss u Yoite. | 126 |
| MidlothianMama | Carrie R. | - | 50 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MiracleMileLV | Miracle Mile Shops | Shop, dine and drink in the heart of #LasVegas. You can find us inside Planet Hollywood Resort & Casino. | 8,129 |
| JillJemmett | Jill Jemmett is querying 📚 | Writer. Currently querying agents. Book Blogger (Jill’s Book Blog) @SartorialGeek Contributor, Jordandené Ambassador | 3,391 |
| BattlefieldMall | Battlefield Mall | Battlefield Mall is the premier shopping destination for retail in southwest Missouri! Whatever you're looking for...we have it! | 2,526 |
| CountrysideMall | Countryside Mall | Located on Florida’s Gulf Coast, Countryside Mall is just minutes away from the area’s most beautiful beaches and Tampa International Airport. | 624 |
| MiharuXYoite | Miharu Rokujo | Miharu Rokujo here. I love Yoite and miss him. I always cry a little when I think of him but it always feels like he's still with me sometimes. I miss u Yoite. | 608 |
| heyitscarlyrae | Carly-Rae 'HeyitsCarlyRae' | Harvard Journalism Student👩🏻🎓 100K IG followers & 20K Tiktok 'likes' 📚 Repped by @StephBiblio owner of @S_B_R_Media I read 5-7 books a week📖 | 559 |
| ChristinaB220 | Christina | - | 435 |
| _kerirussell | 𝕜𝕖𝕣𝕚 | sometimes you just gotta ask... what would Jimmy Buffett do? ✨🦋| BMW🦞💍👩🏼❤️👨🏽| | 369 |
| LakesideVLG | Lakeside Village | Whether you are looking for a casual eatery or a fine dining experience, a boutique for unique gifts,or just a place to relax - Lakeside Village has it all! | 112 |
| PearlzM | Perla Morales | San Diego Native with high aspirations for the expansion of my mind, body and soul! Travel, Travel and more Travel. | 19 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| ChristinaB220 | - | 5 |
| PearlzM | San Diego Native with high aspirations for the expansion of my mind, body and soul! Travel, Travel and more Travel. | 4 |
| _kerirussell | sometimes you just gotta ask... what would Jimmy Buffett do? ✨🦋| BMW🦞💍👩🏼❤️👨🏽| | 3 |
| BattlefieldMall | Battlefield Mall is the premier shopping destination for retail in southwest Missouri! Whatever you're looking for...we have it! | 1 |
| CountrysideMall | Located on Florida’s Gulf Coast, Countryside Mall is just minutes away from the area’s most beautiful beaches and Tampa International Airport. | 1 |
| JillJemmett | Writer. Currently querying agents. Book Blogger (Jill’s Book Blog) @SartorialGeek Contributor, Jordandené Ambassador | 1 |
| LakesideVLG | Whether you are looking for a casual eatery or a fine dining experience, a boutique for unique gifts,or just a place to relax - Lakeside Village has it all! | 1 |
| MidlothianMama | - | 1 |
| MiharuXYoite | Miharu Rokujo here. I love Yoite and miss him. I always cry a little when I think of him but it always feels like he's still with me sometimes. I miss u Yoite. | 1 |
| MiracleMileLV | Shop, dine and drink in the heart of #LasVegas. You can find us inside Planet Hollywood Resort & Casino. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641071530204340224 | Today only 3/29! Enjoy 40% off tops at @francescas! #francescas #LakesideVillage 📸 The LaGrones https://t.co/UQjTM2xLpx | 0 |
| 1639348156423888898 | @francescas Just sent more than enough info regarding my problem!! Thx! Bc I’ve called the boutiques involved and their phones are disconnected 🫶🏼🫶🏼🫶🏼🫶🏼🫶🏼🫶🏼🫶🏼🫶🏼 | 0 |
| 1638682733856653313 | @francescas It’s been 40 days waiting for paid in-store purchase, multiple hour calls to customer service and a trip to the mall. Customer service wait times are 2+ hours. Your system is still down? #HELP #ridiculous #NeverAgain #refundPLEASE #middleschooldanceFAIL https://t.co/bi4IAj78tv | 0 |
| 1638909902860197891 | @kelseydangerous It's at shop where I live the shop is called @francescas | 0 |
| 1639017830594285568 | is @francescas method of dealing with customers leaving them on hold for so long that they give up and hang up??? I’d be a fool to believe it’s any other method | 0 |
| 1639018153710694400 | I’ve spent 40 mins of my day listening to the same 2 songs & a random woman’s recorded voice telling me the call is being recorded but recording what? I literally have not talked to a human yet 🫶🏼🥰 @francescas | 0 |
| 1639040575247896576 | @SourcingJournal @francescas I have been attempting to either get my jeans or my money back from an order I placed back on Feb 4th, at a local store. I have been unable to get thru your customer service lines despite having called EVERY DAY. I will take the refund for goods that were never delivered to me. | 0 |
| 1639040625386606593 | @thredUP @francescas I have been attempting to either get my jeans or my money back from an order I placed back on Feb 4th, at a local store. I have been unable to get thru your customer service lines despite having called EVERY DAY. I will take the refund for goods that were never delivered to me. | 0 |
| 1639040731640922112 | @thredUP @francescas I have been attempting to either get my jeans or my money back from an order I placed back on Feb 4th, at a local store. I have been unable to get thru your customer servicedespite having called EVERY DAY. I will take the refund for goods that were never delivered to me. | 0 |
| 1639040763110764544 | @francescas I have been attempting to either get my jeans or my money back from an order I placed back on Feb 4th, at a local store. I have been unable to get thru your customer service lines despite having called EVERY DAY. I will take the refund for goods that were never delivered to me. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640831925345558533 | Life’s too short to wear boring dresses🤗 I love the fringe dress and jacket from @francescas It’s so fun and definitely matched my current read: The Golden Spoon by @MaxwellJessa from @simonschuster https://t.co/wzcbgScUxX | 7 |
| 1638655165883621376 | Never go out of STYLE with these GORGEOUS outfit ideas for @taylorswift13's #TheErasTour from @hm, @francescas, and @urbanoutfitters! ✨ https://t.co/K6N52X45mu | 4 |
| 1640864761729409024 | @heyitscarlyrae @francescas @MaxwellJessa @simonschuster That dress is so fun!! | 1 |
| 1639306334196858883 | Let’s go girls. 🤠💒 Wedding szn is upon us, and @francescas is the perfect place to shop fun bachelorette items, wedding gifts and more! https://t.co/AzK8DEQzHH | 1 |
| 1641071530204340224 | Today only 3/29! Enjoy 40% off tops at @francescas! #francescas #LakesideVillage 📸 The LaGrones https://t.co/UQjTM2xLpx | 1 |
| 1640445891768098845 | At @francescas you can find all the perfect spring fits to fill your closet. 💐 https://t.co/NBJiYrbUIq | 1 |
| 1640442013769244672 | @francescas Unfortunately I like ur clothing for my girls and ur prices but I think you have now lost a customer. | 0 |
| 1639040731640922112 | @thredUP @francescas I have been attempting to either get my jeans or my money back from an order I placed back on Feb 4th, at a local store. I have been unable to get thru your customer servicedespite having called EVERY DAY. I will take the refund for goods that were never delivered to me. | 0 |
| 1638682733856653313 | @francescas It’s been 40 days waiting for paid in-store purchase, multiple hour calls to customer service and a trip to the mall. Customer service wait times are 2+ hours. Your system is still down? #HELP #ridiculous #NeverAgain #refundPLEASE #middleschooldanceFAIL https://t.co/bi4IAj78tv | 0 |
| 1638909902860197891 | @kelseydangerous It's at shop where I live the shop is called @francescas | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #francescas | 2 |
| #lakesidevillage | 1 |
| #lafayetteclocktower | 1 |
| #lafayetteca | 1 |
| #lamorinda | 1 |
| #shoplocal | 1 |
| #shopsmall | 1 |
| #orindaca | 1 |
| #springflorals | 1 |
| #springdresses | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @francescas | 23 |
| @maxwelljessa | 2 |
| @simonschuster | 2 |
| @thredup | 2 |
| @heyitscarlyrae | 1 |
| @sourcingjournal | 1 |
| @kelseydangerous | 1 |
| @taylorswift13 | 1 |
| @hm | 1 |
| @urbanoutfitters | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
34
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 📸 | 1 | camera_with_flash |
| 🤗 | 1 | smiling_face_with_open_hands |
| 🌸 | 1 | cherry_blossom |
| 💐 | 1 | bouquet |
| 🤠 | 1 | cowboy_hat_face |
| 💒 | 1 | wedding |
| 🥰 | 1 | smiling_face_with_hearts |
| ✨ | 1 | sparkles |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 3 |
| Animals & Nature | 2 |
| Objects | 1 |
| Travel & Places | 1 |
| Activities | 1 |