Tweets Analysis - Keyword: @Genesys
Overview
Total number of tweets analysed
93
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-20
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
Tweets mentioned a Genesys tech conference that someone spoke at and their experience, panel discussion with Genesys, Five9 and Upstream Works, CRM market share data and predictions for 2023, working on NodeJS with auth to return users and queues, Genesys Inspire 2023 underway in Florida, Hadef celebrations and awards, awards presentation at EnterpriseConnect 2023, and reactions to the Genesys event.
Topic Modeling
- Technology and School Life Balance
- CRM Market Share and Software as a Service (SaaS)
- Customer Experience (CX) Innovation, Analytics and Management
- 100 Days of Code and Web Development
- Events and Awards Celebrations
Emotional Analysis
The emotions expressed in these tweets are largely positive. People are expressing excitement, enthusiasm, and appreciation for the events and speakers they have encountered. They are also expressing gratitude for the gifts and opportunities they have been given. People are also expressing pride in their accomplishments, such as getting Genesys Oauth working in their webapp. Finally, there is also a sense of camaraderie and support, with people expressing appreciation and congratulations to each other.
Trend Analysis
- Balancing tech and school life
- Future of Work
- CRM market share
- Oauth
- Awards and recognition
Types of Tweets
Number of Retweets
27
Percentage of total tweets
29%
Number of Original tweets
34
Percentage of total tweets
36%
Number of tweets that contain Mentions
93
Percentage of total tweets
100%
Number of tweets that were Replies
30
Percentage of total tweets
32%
Number of tweets that were Quotes
4
Percentage of total tweets
4%
Number of tweets that contain Hashtags
50
Percentage of total tweets
53%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 32 |
| Twitter Web App | 27 |
| Twitter for iPhone | 20 |
| TweetDeck | 2 |
| HubSpot | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| dhinchcliffe | Dion Hinchcliffe | Thinker, strategist, enterprise architect, keynote speaker, analyst, book author, futurist on IT, #cloud, #digitalworkplace, #Web3, #cio. @Constellationr @ZDNet | 58,107 |
| TheHighway2AI | The Highway To AI | Learn online what is happening with #AI for Businesses. A microblog with content from top accounts. | 31,027 |
| mena_trends | TRENDS | TRENDS is the leading media on Arab affairs in the MENA region. For a quarter-century, TRENDS is the premier source for business & political news and insights. | 28,517 |
| marksmithvr | Mark Smith | CEO & Chief Research Officer at @VentanaResearch - https://t.co/wBsJOUAXaW Ventana Research is the leading benchmark research and advisory services firm. | 21,038 |
| tminahan | Tim Minahan | #SaaS & #DigitalTransformation Leader. #Tech & #GotoMarket strategist. #FutureOfWork evangelist. Investor. Constantly curious. Family Man. | 17,314 |
| callcentrehelp | Call Centre Helper | Leading contact centre magazine. We love contact centres! @jontypearce News on #ContactCentre #callcentre #callcentrelife #CustomerExperience #callcenterproblem | 14,028 |
| iangertler | Ian Gertler | Proud dad. @Forbes top 50 CMO. Advisor. #FutureOfWork. #IoT. โ๏ธ Native NYer = Yankees and Giants. Do good AND do well. Listen and learn! My 2ยข. Kyndryl. | 13,079 |
| enterprisecon | Enterprise Connect | Communications & Collaboration Transforming Business. Follow our official hashtag #EnterpriseConnect. Check-out our community site @nojitter | 12,528 |
| ventanaresearch | Ventana Research | Ventana Research is the leading market research and advisory services firm. We provide the most comprehensive analyst research and reach in the industry. | 11,019 |
| cxtodaynews | CX Today | #CX Today News ๐ reporting on: #CustomerExperience #CCaaS #ContactCenter #CRM #Helpdesk #Analytics #WFO #Loyalty #Feedback #ChatGPT #TechNews | 8,753 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TheHighway2AI | The Highway To AI | Learn online what is happening with #AI for Businesses. A microblog with content from top accounts. | 25,495 |
| marksmithvr | Mark Smith | CEO & Chief Research Officer at @VentanaResearch - https://t.co/wBsJOUAXaW Ventana Research is the leading benchmark research and advisory services firm. | 22,776 |
| callcentrehelp | Call Centre Helper | Leading contact centre magazine. We love contact centres! @jontypearce News on #ContactCentre #callcentre #callcentrelife #CustomerExperience #callcenterproblem | 13,508 |
| ventanaresearch | Ventana Research | Ventana Research is the leading market research and advisory services firm. We provide the most comprehensive analyst research and reach in the industry. | 8,210 |
| dhinchcliffe | Dion Hinchcliffe | Thinker, strategist, enterprise architect, keynote speaker, analyst, book author, futurist on IT, #cloud, #digitalworkplace, #Web3, #cio. @Constellationr @ZDNet | 6,358 |
| FionaCh01958269 | Fiona Christie๐ดโโ ๏ธ | Scottish,Independence,fairness,equality. Survivor. Nirvana,Justice For Johnny Depp Not a Bot,human | 5,000 |
| TUTAZCA | Timothy | ๐USA. DC/FL/CA ๐. Capitals ๐. Elephants are Friends ๐. FSU ๐. Food ๐ฑ. Genesys. IT. Left-Handed. Redskins ๐. Roller-Coasters ๐ข. Traveler โ๐ข. TU ๐ฏ. | 4,976 |
| AppsResearch | Apps Run The World | For Apps Research & Buyer Insight, access our database of 3,000+ vendors & 100,000+ customers to achieve better results in $320B enterprise software market. | 4,572 |
| SCisBoring | Supply Chain is Boring | Everyone thinks supply chain sounds pretty boring. Can this podcast prove them wrong? Check it out on Supply Chain Now. | 4,386 |
| annmariehanlon | Dr Annmarie Hanlon ๐ | Senior lecturer @cranfieldmngmt on #digital #marketing / #social media, Liveryman @marketors. Author of textbooks on digital marketing. She / her. Views = mine. | 4,269 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| timokonkwo_ | Frontend Engineer | React.js | Host of Tech Talk | founder @softamplify | Microsoft Learn Ambassador | Open to work | Ecclesiastes 9:11 | 8 |
| JonathanBoyd4 | Helping organisations to solve data problems / devoted dad/husband/motorcycle enthusiast: Connect on. https://t.co/xSuNesJrHt | 6 |
| callcentrehelp | Leading contact centre magazine. We love contact centres! @jontypearce News on #ContactCentre #callcentre #callcentrelife #CustomerExperience #callcenterproblem | 4 |
| idemtidem | #enterpreneur | 3 |
| cedric_be033095 | - | 2 |
| B2bInfomedia | We as an organisation aims to bend the usual trend of B2B summits, we have pushed all areas with new frontier, whether it is Banking Domain, education etc. | 2 |
| TeddyBearIsABot | Hi im a ๐ค. Iโll ๐ your #100daysofcode process! ily! you can block me if you donโt want me to! ๐ฅบwishing you all the very best with your learning journey!!๐ฆพ๐ฅณ | 2 |
| CiziBerlin | Backup Acct for @RamsisXI | 2 |
| DevKEIRE | Irish Applications Consultant learning to code#100DaysofCode Challenge (Day 7) Currently studying @Twilio and JS, TS, React.W3schools TypeScript Certified | 2 |
| HrHadefit | ุงุณุชุดุงุฑุงุช ุชูููุฉ ุงูู ุนููู ุงุช l ุชุฌุงุฑุจ ุงูุนู ูุงุก (CX) l ุงุฏุงุฑุฉ ุนูุงูุฉ ุงูุนู ูุงุก (CRM) | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625615407649267716 | More from @FOW_Expo - Chris Fine and #quietquitting" session, and my #agentexperience panel with @Genesys, @Five9 and @Upstream_Works @tmcnet #itexpo #TECHSUPERSHOW #cctr #contactcenter #hybridwork #futureofwork https://t.co/3OzwFQ0yg2 | 6 |
| 1625102383066890240 | I had an amazing time speaking at @Genesys tech conference in NAU I spoke on how to balance tech and school life. It was an awesome time with an engaging audience. Did you attend the event? What did you learn? Share with me ๐ https://t.co/RtykE74TrI | 5 |
| 1627375131893944321 | The latest #CRM market share data I can find shows the following vendors (descending order):- @Salesforce - @Adobe- @Oracle - @Microsoft - @SAP - @Genesys - @HubSpot - @Zendesk - @NICELtd - @Qualtrics - OtherSome work together and/or aren't trad CRM.#SaaS #cloud https://t.co/5w4QSxEe6Q | 4 |
| 1625509674056400896 | Announcing the finalists for Best Innovation in Customer Experience!! @bandwidth @cognigy @Genesys @NICELtd @poly_ai Join us in a round of applause ๐ ๐ ๐ ๐ Winner will be announced during an awards presentation at #EnterpriseConnect 2023 on March 28 https://t.co/uSFc38YtQS | 3 |
| 1626155903178141697 | Day 3 #100DaysOfCode I got @Genesys Oauth working in my webapp, pretty happy with that and I was still working on Spotify clone https://t.co/BpndbzAALJ | 2 |
| 1625837258610823168 | Day 2. Working on a NodeJS with auth into @Genesys cloud to return users and queues #100DaysOfCode | 2 |
| 1625514479654957056 | @Genesys #Inspire2023 underway and sponsored by #emite. Enjoying the Florida weather and looking forward meeting the Genesys teams to talk about how emite makes sense of CX data from the Genesys Cloud platform. https://t.co/AgmlmqJq1v | 2 |
| 1626763735946743809 | All good things must come to an end Just like Christmas, or any such celebration, cannot go on for ever though it will return with equal fervour annually! So it is with Genesys Inspire 2023 that drew to a close last night.Twitter (@Genesys) https://t.co/kFJhhyNFADvia @LinkedIn | 1 |
| 1625549681928376343 | Insights from @VentanaResearch on @Genesys in the 2023 Customer Experience Management Value Index: https://t.co/dYSJHiVMa2 #CX #ValueIndex | 1 |
| 1625251838663487491 | @timokonkwo_ @Genesys Bros, share some of the things to talked about during the conference | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625102383066890240 | I had an amazing time speaking at @Genesys tech conference in NAU I spoke on how to balance tech and school life. It was an awesome time with an engaging audience. Did you attend the event? What did you learn? Share with me ๐ https://t.co/RtykE74TrI | 72 |
| 1625615407649267716 | More from @FOW_Expo - Chris Fine and #quietquitting" session, and my #agentexperience panel with @Genesys, @Five9 and @Upstream_Works @tmcnet #itexpo #TECHSUPERSHOW #cctr #contactcenter #hybridwork #futureofwork https://t.co/3OzwFQ0yg2 | 13 |
| 1627375131893944321 | The latest #CRM market share data I can find shows the following vendors (descending order):- @Salesforce - @Adobe- @Oracle - @Microsoft - @SAP - @Genesys - @HubSpot - @Zendesk - @NICELtd - @Qualtrics - OtherSome work together and/or aren't trad CRM.#SaaS #cloud https://t.co/5w4QSxEe6Q | 10 |
| 1626155903178141697 | Day 3 #100DaysOfCode I got @Genesys Oauth working in my webapp, pretty happy with that and I was still working on Spotify clone https://t.co/BpndbzAALJ | 6 |
| 1625509674056400896 | Announcing the finalists for Best Innovation in Customer Experience!! @bandwidth @cognigy @Genesys @NICELtd @poly_ai Join us in a round of applause ๐ ๐ ๐ ๐ Winner will be announced during an awards presentation at #EnterpriseConnect 2023 on March 28 https://t.co/uSFc38YtQS | 6 |
| 1624485981725261826 | Hadef Team participated in Leap 2023 The largest technology event It was great opportunity to engage with the visitors and build strategic relationships with market leaders Hadef took this opportunity to celebrate the successful year with @Genesys and partners #leap #LEAP2023 https://t.co/lalj0HtzWb | 6 |
| 1624472363596230656 | When you arrive in your office and colleagues have left gifts from guest speakers! Thank you to @TamiraKingDr @LushLtd and @Genesys https://t.co/zBBQXsemcX | 4 |
| 1625514479654957056 | @Genesys #Inspire2023 underway and sponsored by #emite. Enjoying the Florida weather and looking forward meeting the Genesys teams to talk about how emite makes sense of CX data from the Genesys Cloud platform. https://t.co/AgmlmqJq1v | 3 |
| 1626009657780146177 | Thats @Genesys Inspire 2023 over for me, back to Scotland tomorrowGreat kickoff and enjoyed meeting many of the Product teams, exciting things from @emite coming this year, loved the validation of so many exited Genesys teamsHeres to great 2023, now its time to relax.. https://t.co/E9802pi73i | 3 |
| 1625108783981555713 | 7 Customer experience related predictions for 2023 https://t.co/1XNsuW92N7 Thanks for contributing go out to @NICELtd @ujetcx @FreshworksInc @Genesys @Invoca @SurveyMonkey @MomentiveAI @valtech @adobe @pega @SheerID @EmpathyCo_ https://t.co/XZo1SlLVVU | 3 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #cx | 15 |
| #valueindex | 4 |
| #100daysofcode | 4 |
| #ccaas | 4 |
| #crm | 3 |
| #saas | 3 |
| #onegenesys | 3 |
| #genesyscloudcx | 3 |
| #contactcenter | 3 |
| #inspire2023 | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @genesys | 93 |
| @niceltd | 10 |
| @timokonkwo_ | 10 |
| @adobe | 6 |
| @oracle | 6 |
| @microsoft | 6 |
| @sap | 6 |
| @zendesk | 6 |
| @salesforce | 5 |
| @hubspot | 5 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
65
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ | 8 | clapping_hands |
| ๐๐ฝ | 7 | clapping_hands_medium_skin_tone |
| ๐ | 6 | backhand_index_pointing_down |
| ๐ | 6 | party_popper |
| โข | 4 | trade_mark |
| โญ | 3 | star |
| โค๏ธ | 3 | red_heart |
| ๐ก | 2 | light_bulb |
| ๐๏ธ | 2 | studio_microphone |
| ยฎ | 2 | registered |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 28 |
| Smileys & Emotion | 10 |
| Objects | 6 |
| Symbols | 6 |
| Activities | 6 |
| Travel & Places | 5 |