Tweets Analysis - Keyword: @Hotwire
Overview
Total number of tweets analysed
45
Earliest tweet was on
2023-03-17
Latest tweet was on
2023-03-26
Tweets covering
8 days
Average age of authors' accounts
7 years
Summarization
The tweets cover a variety of topics including a guest teaching experience at Harvard, criticism of a convicted sex offender attempting to defraud Hotwire, complaints about Hotwire's customer service, and issues with booking and rebooking flights and rental cars. There are also requests for assistance and communication with Hotwire.
Topic Modeling
- Teaching and crisis management
- Concerns about sex offender and fraud accusations
- Customer service issues with Hotwire
- Travel and booking related tweets
- Difficulty reaching out to Hotwire for assistance
Emotional Analysis
The emotions expressed in these tweets vary widely. Some express positive emotions, such as having fun and feeling qualified for teaching a case study. However, the majority of tweets express frustration, anger, or disappointment towards Hotwire's customer service or their association with a convicted sex offender. Several tweets also express confusion or concern about someone named "Ralphamale" attempting to defraud Hotwire. Some of these negative emotions are directed specifically towards Hotwire, while others are more general complaints about online travel booking services.
Trend Analysis
- Teaching at Harvard Business School and managing crises
- Criticism and accusations against Hotwire
- Travel-related tweets including mentions of other travel companies
- Customers reporting issues and unsatisfactory customer service with Hotwire
- Tweets attempting to contact Hotwire for assistance or resolution of issues
Types of Tweets
Number of Retweets
9
Percentage of total tweets
20%
Number of Original tweets
15
Percentage of total tweets
33%
Number of tweets that contain Mentions
45
Percentage of total tweets
100%
Number of tweets that were Replies
20
Percentage of total tweets
44%
Number of tweets that were Quotes
4
Percentage of total tweets
8%
Number of tweets that contain Hashtags
7
Percentage of total tweets
15%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 15 |
| Twitter Web App | 14 |
| Twitter for Android | 14 |
| Twitter for iPad | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| spencerrascoff | Spencer Rascoff | @75SunnyVentures, Co-founder @PacasoHomes @dotLA @queue @getreconfood prof @Harvard @HarvardHBS, BoD @VaroBank, Office Hours podcast. Fmr @Zillow @Hotwire | 73,506 |
| AilsaForshaw | Ailsa Forshaw🧢 | #EducationSpecialist #SpecialEdTeacher #Writer #Builder #Blog #GreatMom #YangGang https://t.co/qKWFw8NNrb, https://t.co/ezZTkH8OZs | 21,519 |
| itsjacksquire | Jack Squire | - | 4,869 |
| craigbob99 | Craig D. Mansfield, EI 👨🔬🥼🥽⚗️🧪🔬☣️☢️🧮📊💡🔭 | I engineer chemicals. Many of them. #STEMLord I play/make games too, xenomancer on steam. My DMs are always open. #GOGATORS #GOHOKIES ლ(✡_✡ლ) | 2,631 |
| VHS_Archive | On a break | Taking a break because I can. | 2,023 |
| StudioAdmin | SoFloDining | This is South Florida’s premier dining blog. Reviews from all over South Florida including Tampa, Orlando, West Palm Beach, Fort Lauderdale, Boca Raton, Miami, | 1,427 |
| FredrikHjelm4 | Fredrik Hjelm | let’s create some gdp - @voitechnology @guestitse | 1,337 |
| SueJohnson_ | Sue Johnson | Lead from the front. Be the change you want. No one is irredeemable. WE ARE NAFO. | 1,038 |
| alexhatchspence | Alexander Hatch Spencer ⛷ | Always curious. Solen Software Group CEO. Eagle Scout. Hoops. Skiier. Tennis. Husband. Dad. Spider Relocator. | 944 |
| ByGerrySullivan | Bye Jerry Sullivan | Formerly: @TheBuffaloNews @news4buffalo @NiagaraGazette @WGR550 Now: Tonawanda Pennysaver Director of Clickbait #BillsMafia PARODY ACCOUNT OF @ByJerrySullivan | 632 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AilsaForshaw | Ailsa Forshaw🧢 | #EducationSpecialist #SpecialEdTeacher #Writer #Builder #Blog #GreatMom #YangGang https://t.co/qKWFw8NNrb, https://t.co/ezZTkH8OZs | 23,510 |
| StudioAdmin | SoFloDining | This is South Florida’s premier dining blog. Reviews from all over South Florida including Tampa, Orlando, West Palm Beach, Fort Lauderdale, Boca Raton, Miami, | 2,956 |
| craigbob99 | Craig D. Mansfield, EI 👨🔬🥼🥽⚗️🧪🔬☣️☢️🧮📊💡🔭 | I engineer chemicals. Many of them. #STEMLord I play/make games too, xenomancer on steam. My DMs are always open. #GOGATORS #GOHOKIES ლ(✡_✡ლ) | 2,164 |
| ByGerrySullivan | Bye Jerry Sullivan | Formerly: @TheBuffaloNews @news4buffalo @NiagaraGazette @WGR550 Now: Tonawanda Pennysaver Director of Clickbait #BillsMafia PARODY ACCOUNT OF @ByJerrySullivan | 1,055 |
| SueJohnson_ | Sue Johnson | Lead from the front. Be the change you want. No one is irredeemable. WE ARE NAFO. | 1,016 |
| spencerrascoff | Spencer Rascoff | @75SunnyVentures, Co-founder @PacasoHomes @dotLA @queue @getreconfood prof @Harvard @HarvardHBS, BoD @VaroBank, Office Hours podcast. Fmr @Zillow @Hotwire | 981 |
| alexhatchspence | Alexander Hatch Spencer ⛷ | Always curious. Solen Software Group CEO. Eagle Scout. Hoops. Skiier. Tennis. Husband. Dad. Spider Relocator. | 977 |
| FredrikHjelm4 | Fredrik Hjelm | let’s create some gdp - @voitechnology @guestitse | 382 |
| ushashiHere | Ushashi Chakraborty | Founder & Builder | Former VPE @WeAreWisely. Ex @Olo @ModeAnalytics @Groupon @Microsoft. Avid traveler. Improv Actor @SecondCityChiTC alum. | 374 |
| ghostofronnie | Ghost of Ronnie | Parody | 369 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| StudioAdmin | This is South Florida’s premier dining blog. Reviews from all over South Florida including Tampa, Orlando, West Palm Beach, Fort Lauderdale, Boca Raton, Miami, | 4 |
| itsjacksquire | - | 4 |
| spencerrascoff | @75SunnyVentures, Co-founder @PacasoHomes @dotLA @queue @getreconfood prof @Harvard @HarvardHBS, BoD @VaroBank, Office Hours podcast. Fmr @Zillow @Hotwire | 3 |
| jonathan_devore | - | 3 |
| AilsaForshaw | #EducationSpecialist #SpecialEdTeacher #Writer #Builder #Blog #GreatMom #YangGang https://t.co/qKWFw8NNrb, https://t.co/ezZTkH8OZs | 3 |
| Abhis26575489 | Massachusetts Institute of Technology Technocrate entrepreneur. Participating in Social Services and Reforms.Pledged for better Tommorow | 2 |
| AndyM19592340 | - | 2 |
| FredrikHjelm4 | let’s create some gdp - @voitechnology @guestitse | 2 |
| NanaNewly | وذو الأولاد مهمومٌ .. وطالبهم قد انفطرا .. ومن فقد الجمال شكي .. وقد يشكو الذي بُهِرا🤍 | 2 |
| SoltermanHeidi | - | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1636855571021168640 | It would be a cryin shame if some ayylogs would let @Hotwire know that convicted sex offender Ethan Oliver Ralph @TheRalphRetort is admitting to wanting to defraud them. I’m sure his hobby as a race & religion baiting provocateur media activist & organizer won’t help his cause. https://t.co/w9MvOwYFv0 https://t.co/IlUcQdWFGa | 2 |
| 1636859088343580676 | @Hotwire should know that @Airbnb kicked violent felon & sex offender Ethan Oliver Ralph & his wife, Amanda Ralph, @sadNtrad off of their platform. @VHS_Archive https://t.co/fgNM2g9wKx | 2 |
| 1637601927532781569 | The Library https://t.co/5BS7OCj1w7 via @StudioAdmin #traveling @TraveIings @Expedia @KAYAK @travelocity @trivago @CheapAir #miamiheraldlodijo @girlsgetaway @cheaphotelscom @Airbnb @travelmagazine @TasteTravelMag @priceline @Hotwire | 2 |
| 1639379184207183872 | @Hotwire always have impressed with your product and have been using it for nearly 10 years... But today was a serious fail. And of course your app is down so I can't deal with it right now. | 0 |
| 1637588657476628480 | @Hotwire You looked at them - just didn't do anything to help, did you? Thanks for nothing (again)... | 0 |
| 1638000319467601923 | @Hotwire I would never do business with this company again. Any deal is a bad deal. Buyer be ware. This company is a bait and switch. When picking up. We were told they didn’t have our reservation by Alamo even though we had our reservation in hand. You get burned by Hotwire. | 0 |
| 1637863239596793870 | @Hotwire I've gotten this resolved. You should really take those 21+ out of the blind pick though. Also, my followups with your customer service were a mess. I'll book directly through the hotels from here on out. | 0 |
| 1637861835842940928 | @aairwaves ARE CROOKS. I HAD FLIGHT CREDIT I HAVE BEEN TRYING TO REBOOK THESE FLIGHTS SINCE OCTOBER 2022. BUT GOT NO ANSWER. NOW IM@BEING TOLD THEY EXPIRED. THIS IS JUST WHY I LIKE TO USE EXPEDIA @Hotwire IS A JOKE. WONT BOOK WITH THEM EVER. THEY STOPPED RESPONDING SHAME | 0 |
| 1637853517040824320 | Get it together @Hotwire! Just used your blind booking special and got booked to a room for 21+ only on my family vacation with my over 18 but under 21 children. And nothing indicating the 21+ requirement for all guests before purchasing! 😣 | 0 |
| 1637782965102018562 | @Hotwire hi | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638202196671229952 | So much fun guest teaching the annual @Hotwire case study @HarvardHBS about managing through the 9/11 crisis. Highlight is critiquing MBA students' mock all-hands meeting after 9/11, announcing layoffs, discussing company mission. | 15 |
| 1636855571021168640 | It would be a cryin shame if some ayylogs would let @Hotwire know that convicted sex offender Ethan Oliver Ralph @TheRalphRetort is admitting to wanting to defraud them. I’m sure his hobby as a race & religion baiting provocateur media activist & organizer won’t help his cause. https://t.co/w9MvOwYFv0 https://t.co/IlUcQdWFGa | 14 |
| 1636859088343580676 | @Hotwire should know that @Airbnb kicked violent felon & sex offender Ethan Oliver Ralph & his wife, Amanda Ralph, @sadNtrad off of their platform. @VHS_Archive https://t.co/fgNM2g9wKx | 12 |
| 1636816747692183552 | @RushPabst @Hotwire He’s so paranoid it’s probably not even under a real name | 5 |
| 1636861480695136257 | @VHS_Archive Wtf why is the Ralphamale trying to pull a fast one on @Hotwire? I thought he was LOADED with tons of cash! The living legend trying to pinch pennies?? | 2 |
| 1636929279085670401 | @ghostofronnie @Hotwire @TheRalphRetort @Hotwire | 2 |
| 1638207633722331138 | @FredrikHjelm4 @Hotwire @HarvardHBS Yup! | 1 |
| 1638343866788069377 | @spencerrascoff @Hotwire @HarvardHBS Supremely qualified for teaching this one! | 1 |
| 1638303219620417536 | @spencerrascoff @Hotwire @HarvardHBS And you did this at the age of 24? :) | 1 |
| 1638228443589640194 | @ushashiHere @Hotwire @HarvardHBS Yes exactly. In past years we have had them play different roles. This year we just had them be CEO. | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #traveling | 4 |
| #miamiheraldlodijo | 4 |
| #ad | 3 |
| #hotel | 3 |
| #hotwire | 3 |
| #seattle | 3 |
| #travel | 3 |
| #carrental | 3 |
| #auto | 3 |
| #cars | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @hotwire | 46 |
| @harvardhbs | 8 |
| @airbnb | 6 |
| @spencerrascoff | 5 |
| @studioadmin | 4 |
| @traveiings | 4 |
| @expedia | 4 |
| @kayak | 4 |
| @travelocity | 4 |
| @trivago | 4 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
24
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🏨 | 3 | hotel |
| 🚘 | 3 | oncoming_automobile |
| 💳 | 3 | credit_card |
| 😂 | 1 | face_with_tears_of_joy |
| 😣 | 1 | persevering_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Travel & Places | 6 |
| Objects | 3 |
| Smileys & Emotion | 2 |