Tweets Analysis - Keyword: @IkejaElectric
Overview
Total number of tweets analysed
1,363
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
Citizens of Nigeria face have difficulty accessing fuel and money due to high prices. An incident in Adenola Street Tipper Axis is presented, as well as the suggestion of class-action against @IkejaElectric in response to the lack of service. People are calling for improved power supply and expressing their concerns over the lack of support from @IkejaElectric and their increasing bills. There is also a suggestion to provide free electricity this month. Individuals are experiencing errors when trying to purchase electricity and have not received tokens. Citizens are asking @IkejaElectric and @gtbank_help to provide help.
Topic Modeling
- Electricity issues and difficulties in Nigeria
- IkejaElectric services and customer complaints
- Government response to electricity issues in Nigeria
- Electricity fees and prices
- Bank services and customer complaints
Emotional Analysis
The emotions expressed in these tweets range from frustration, exhaustion, and anger to hope and appreciation. The tweets criticize @IkejaElectric for their poor service, high prices, and lack of communication. They also express a desire for better government and justice, as well as an appreciation for @IkejaElectric’s attempts to respond to customer complaints. Overall, these tweets convey a sense of desperation and helplessness in the face of the company’s poor service.
Trend Analysis
- Poor/Inadequate Service from Ikeja Electric
- The High Cost of Purchasing Fuel and Cash
- Hygiene and Safety Concerns (High Voltage Cables Falling Down)
- Accountability and Transparency Issues
- Proposed Solutions (Class Action Lawsuits and Free Electricuty)
Types of Tweets
Number of Retweets
236
Percentage of total tweets
17%
Number of Original tweets
316
Percentage of total tweets
23%
Number of tweets that contain Mentions
1,363
Percentage of total tweets
100%
Number of tweets that were Replies
797
Percentage of total tweets
58%
Number of tweets that were Quotes
31
Percentage of total tweets
2%
Number of tweets that contain Hashtags
44
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 953 |
| Twitter for iPhone | 307 |
| Twitter Web App | 100 |
| Twitter for iPad | 2 |
| TrafficChiefNG | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TrafficChiefNG | #LagosTrafficReports | About to hit the 🚘road? Check our TL/website 🚦Traffic Reports on your route! Make the 👍best decision, save yourself ⏲️time, 💰money & 🤒stress. #TrafficChief | 334,065 |
| fccpcnigeria | FCCPC Nigeria | #FCCPC (formerly CPC) is the leading competition & consumer protection agency of the Federal Government of Nigeria. Call us on +2348056002020 or +2348056003030 | 158,815 |
| Quickteller | Quickteller | Quickteller Business, convenient recharge, funds transfer & bill payments. Send a DM to @iswsupport for support assistance. | 86,448 |
| Rainbow941fm | RAINBOW 94.1 FM | The Complete Spectrum in Entertainment. 💻 https://t.co/ektIBgZSxi 📹 https://t.co/gv28uCvQp9 🌐 listen live |https://t.co/FxrHQzOtOs | 79,471 |
| thebardogbamola | Ayekooto | Scriptwriter.Technical and copywriting.PR.Public Speaker.A believer in truth and justice.Creative consultant.Truthful yoot! | 39,625 |
| Phatill | Latifat Adebayo-Ohio | Fulfilling life's purpose through sports content creation. Currently @ittfafrica sometimes @MakingOfChamps | RF forever | V.Williams doppelganger | I💚Tennis | 36,502 |
| InsideMainland | Inside Mainland | We run the Streetz – happenings | vibes | cruise - as e dey hot! IG: @Insidemainland 09022222226 | 34,974 |
| PowerUpNG | PowerUp Nigeria ( + #SDG7) | Electricity Consumer Rights & Policy Advocacy | No 1. Platform For All Things Power Sector | Listen to past editions of PowerUpRadio https://t.co/SquAJv7utT | 25,835 |
| 0necoolJB | S. J. Abolarin | I never saw a wild thing sorry for itself...- H.D. Lawrence (A ki sin ara eni sunkun). | 23,362 |
| denikeoyetunde | Denike | Broadcaster |Author |Gratitude Coach | Disability Advocate and E.I coach. Senior Special Assistant on Persons With Disabilities (PWD) | 15,529 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TrafficChiefNG | #LagosTrafficReports | About to hit the 🚘road? Check our TL/website 🚦Traffic Reports on your route! Make the 👍best decision, save yourself ⏲️time, 💰money & 🤒stress. #TrafficChief | 50,993 |
| 0necoolJB | S. J. Abolarin | I never saw a wild thing sorry for itself...- H.D. Lawrence (A ki sin ara eni sunkun). | 19,045 |
| BOtunuga | Dream Warrior #Noto2023CharadeElectionsbyBuhari | |Self determinatn an inaeliable rt| |Friendly bt culd bcom ur nightmare whn u ooze dt self centred instincts dt presents u as a threat 2 d good of Yoruba pple| | 8,527 |
| KingEsene | Senior Man | Ring Leader- The Amala Gang | 7,871 |
| Study1Australia | AbroadStudy___ 🇦🇺 🇬🇧 | FOR YOUR SCHOOL ADMISSION AND STUDY VISA PROCESS TO AUSTRALIA /UK SEND A DM OR TEXT US ON WHATSAPP: 🤳09067952638 ⛔ EMAIL- ausvisastudy@gmail.com | 7,444 |
| jameseversmile | James Idris | An Actor| Interior Decor @jamesEvasmyl (your Lagos Decor) | crypto freak | Northerner | 7,373 |
| BaldEagle__ | Dark Horse 🌚 | Transbillionaire | 6,963 |
| ogbeniOBA | OBA | under construction 🚧 🦺 📚 👩💻@olamide 🙌 I don’t think like you so don’t be surprised | 6,249 |
| iamtundegold | Tunde Jimoh | 🖥️ Digital Media Geek ✍️Content Writer &Author ✍️Vacancies,Inspirations,Nuggets.. 📍O God of Creation, guide our leaders right 🙏 |RTs≠Endorsement #GGMU | 5,876 |
| Anacondabobo | Anacondabobo | MUSICIAN || MODEL || SONGWRITING || MARKETING || BARCELONA || MESSI || ENTERTAINMENT | 5,258 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery.TAG US YOUR COMPLAINT | 136 |
| prostolos | be kind | 58 |
| murphiours | Haleemah_Harriff_Hamzat Ashabi_Akanni_Alade | 29 |
| ademola_murphy | - | 17 |
| DWesthood | instagram: https://t.co/weN86FKR8c | 15 |
| nepawahalang | We help electricity consumers solve service delivery problems in the Nigerian power sector. | 10 |
| odinaka_onuoha | The Hybrid- Live|Love|Laugh|Learn / Arsenal /Aviation/ Artificial Intelligence/ Health. Client Success @qure_ai IG: @odinaka_cherechi | 10 |
| olumideoyalakun | - | 10 |
| Johnextry | - | 9 |
| wolng | Learn to always free your mind of negative and think positive with smiles | 9 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1627563848088649728 | Attention! Dear @IkejaElectric, Kindly be aware that a high tension cable on Adenola street Tipper axis ketu-tipper has fallen. The location of the electric pole is No 34 , Adenola street opposite the Redeemed church. Please treat with urgency to avert impending danger. https://t.co/ZtL5PQUVFo | 13 |
| 1625019401706536960 | Honesty I am tired. No fuel, no cash. I have to buy cash at crazy prices in my own country, now @IkejaElectric has decided to add to the issues. How can we continue like this in this country. How? | 10 |
| 1625036058843807745 | Yahoo company don drop quote You people are corporate scam, a real time fraud and I'm going to call you out for it. So we reached out to @IkejaElectric that we intend to secure a prepaid meter for our pumping machine to seperate it from the meter we're using for our apartment. https://t.co/larE6rFsK4 | 6 |
| 1624477105240014851 | Over 5 days now,Buying fuel of #380 litter to fuel to run my busines, and I still have to pay @IkejaUpdate at the end of the month if not,dey will tell you Oga, you owin us.We fuel our busines to pay @IkejaElectric for the light we not havin..@ProfOsinbajo @MBuhari @NGRPresident | 5 |
| 1627937266977865729 | @MalachyOdo1 Bro, please, is it possible for people to have a class action suit against @IkejaElectric ? These people are taking Nigerians for granted and it's getting too much. | 5 |
| 1624439119312035840 | We going to have a good gov that will come after all this nepa people one day, @IkejaElectric enough Will soon be enough one day, continue tell us we owing you while you not rendering your service E go end one day | 4 |
| 1624428243443908613 | Nah masses dey own @IkejaElectric money, they never owned us light and it been 3days without light in my area, I'm sure @NigeriaGov will come for you guys one day keep scamming us ire o | 4 |
| 1626910570627620867 | @IkejaElectric @ndujohn @NERCNG It will be good to keep customers informed about these developments in a timely manner, not necessarily when there is a complaint. | 3 |
| 1625579474409381891 | @IkejaElectric @ZenithBank @buypowerng @zenith bank my complaint on this transaction of N5000 for purchase electricity through buy power it yet to be reversed after a week. Please help reverse my money.b https://t.co/kOBeVI5yZz | 2 |
| 1625555200202182678 | @prostolos @AllRoundNewsNG @nepawahalang @ajapiero @ieServe @IkejaElectric @kay4omo @LagosNepaMan @NERCNG @SoonQie @PowerUpNG @fccpcnigeria @koladesina @iamsaharagroup @csmnig @NIGERIACPC @segalink @IamJimiBenson @jidesanwoolu Which location is this sir? | 2 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625019401706536960 | Honesty I am tired. No fuel, no cash. I have to buy cash at crazy prices in my own country, now @IkejaElectric has decided to add to the issues. How can we continue like this in this country. How? | 21 |
| 1627563848088649728 | Attention! Dear @IkejaElectric, Kindly be aware that a high tension cable on Adenola street Tipper axis ketu-tipper has fallen. The location of the electric pole is No 34 , Adenola street opposite the Redeemed church. Please treat with urgency to avert impending danger. https://t.co/ZtL5PQUVFo | 14 |
| 1627937266977865729 | @MalachyOdo1 Bro, please, is it possible for people to have a class action suit against @IkejaElectric ? These people are taking Nigerians for granted and it's getting too much. | 12 |
| 1624439119312035840 | We going to have a good gov that will come after all this nepa people one day, @IkejaElectric enough Will soon be enough one day, continue tell us we owing you while you not rendering your service E go end one day | 12 |
| 1624476086540148736 | @bod_republic Help beg @IkejaElectric to improve their poor and irregular pwer supply in Oshodi. | 10 |
| 1626910570627620867 | @IkejaElectric @ndujohn @NERCNG It will be good to keep customers informed about these developments in a timely manner, not necessarily when there is a complaint. | 8 |
| 1624477105240014851 | Over 5 days now,Buying fuel of #380 litter to fuel to run my busines, and I still have to pay @IkejaUpdate at the end of the month if not,dey will tell you Oga, you owin us.We fuel our busines to pay @IkejaElectric for the light we not havin..@ProfOsinbajo @MBuhari @NGRPresident | 8 |
| 1626178260160618497 | Ikeja Electricity @IkejaElectric Celebrates Valentine's Day in Style https://t.co/epys54X7ue | 7 |
| 1625036058843807745 | Yahoo company don drop quote You people are corporate scam, a real time fraud and I'm going to call you out for it. So we reached out to @IkejaElectric that we intend to secure a prepaid meter for our pumping machine to seperate it from the meter we're using for our apartment. https://t.co/larE6rFsK4 | 4 |
| 1624566582453190664 | @royaltyuso @IkejaElectric what did Ago do to you people that you deny them light. Who offended you? And you're the one that said we shouldn't be using IPS | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #iecares | 6 |
| #customerfirst | 5 |
| #ieserve | 4 |
| #ikejaelectric | 4 |
| #bringingenergytoliferesponsibly | 2 |
| #singleview | 2 |
| #mondaymotivation | 2 |
| #change | 2 |
| #elections2023 | 2 |
| #apcgovernors | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ikejaelectric | 1545 |
| @ieserve | 378 |
| @fccpcnigeria | 108 |
| @nercng | 103 |
| @accessbank_help | 82 |
| @powerupng | 79 |
| @myaccessbank | 78 |
| @csmnig | 78 |
| @jidesanwoolu | 65 |
| @consumersncc | 55 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
16
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 31 | face_with_tears_of_joy |
| 🤣 | 16 | rolling_on_the_floor_laughing |
| 🙄 | 15 | face_with_rolling_eyes |
| ❌ | 15 | cross_mark |
| 👍 | 13 | thumbs_up |
| 🙏 | 11 | folded_hands |
| 😩 | 10 | weary_face |
| 😭 | 7 | loudly_crying_face |
| 😡 | 6 | enraged_face |
| 🤡 | 5 | clown_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 145 |
| People & Body | 48 |
| Symbols | 19 |
| Objects | 5 |
| Flags | 3 |
| Activities | 2 |
| Animals & Nature | 1 |