Khoros - Tweet Data Analysis
Tweets Analysis - Keyword: @Khoros
Published April 8, 2023
Overview
Tweets covering
5 days
Latest tweet was on
2023-03-31
Earliest tweet was on
2023-03-25
Total number of tweets analysed
21
Average age of authors' accounts
9 years
Summarization
The tweets discuss various topics related to Khoros, including their work in helping customer experience teams understand and address challenges in CX, their participation in the Booth Crawl at EnterpriseConnect, the importance of creating a content strategy, their ACM technology for community management teams, their report on the importance of customer service in purchasing decisions, and their breakfast event with J.D. Power on digital-first customer service. There are also mentions of a report on social media trends in 2023 and some playful comments about the company.
Topic Modeling
- Customer experience and CX challenges, with mentions of @Khoros and @JDPower
- Event promotion for #EnterpriseConnect and the Booth Crawl, featuring various companies including @Khoros
- Content strategy and creating community management powered by @Khoros
- Social media trends and adapting to changing consumer demands with @Khoros
- Importance of customer service in purchasing decisions, as highlighted in a report by @Khoros
Emotional Analysis
The majority of the tweets express positive emotions towards Khoros and their work in customer experience and community management. Many tweets mention their participation in events and their partnership with J.D. Power. The tweets also provide helpful tips and insights for social media marketers and reference a report on social media trends. However, there is one negative tweet expressing a public roast towards Khoros and one neutral tweet simply mentioning their handle. Overall, the emotions expressed in the tweets are predominantly positive with a focus on Khoros' work in customer experience, social media strategy, and community management.
Trend Analysis
- Social media trends for 2023
- Customer experience (CX) and customer service
- Community management and online communities
- Content strategy and organic search
- Adapting to smaller budgets
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
5
23% of total
Number of Original tweets
14
66% of total
Number of tweets that were Quotes
1
4% of total
Number of tweets that were Replies
2
9% of total
Number of tweets that contain Hashtags
14
66% of total
Number of tweets that contain Mentions
21
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter Web App | 7 |
| Twitter for iPhone | 6 |
| Sprout Social | 3 |
| HubSpot | 2 |
| Khoros Publishing | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| EvanKirstel | 🇺🇦Evan Kirstel #B2B #TechFluencer | Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX | 342,939 |
| Eli_Krumova | Elitsa Krumova | |#Digital 🦄 Nomad| |#WomeninTech| #Influencer @Onalytica | @WomenTechmakers |#Tech #IoT #IIoT #AI #ML #RPA #Robotics #CyberSec #IoTPL |#SocialMedia #Marketing| | 34,454 |
| Khoros | Khoros® | The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction to stay all-ways connected. | 31,280 |
| Talkwalker | Talkwalker | We help brands drive impact and revenue with accelerated consumer intelligence, for a 360° view of consumers. | 18,936 |
| nojitter | nojitter | Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event | 15,919 |
| enterprisecon | Enterprise Connect | Communications & Collaboration Transforming Business. Follow our official hashtag #EnterpriseConnect. Check-out our community site @nojitter | 12,607 |
| ShadyG | RISE SHADY | Head Of Marketing @DOTEXE (prev. @ASTROGaming) / Head of Content for @therisenation / @DrinkCTRL @PinePark / @golfgamingclub | 8,142 |
| justinmrobbins | Justin Robbins | Founder & Principal Analyst at @MetricSherpa. I help #customerexperience leaders & #CX solution providers understand & overcome their obstacles to success. | 4,337 |
| martechcube | MarTech Cube | #MarTechCube is the single source destination for all #marketing #technology related #news & #insights. | 3,045 |
| puhala | Michael Puhala | Enterprise High-Tech SaaS Executive, community, blockchain & curious writer. Flow Chaser. B&W Photography enthusiast. All tweets are my own. | 1,146 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| EvanKirstel | 🇺🇦Evan Kirstel #B2B #TechFluencer | Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX | 310,707 |
| Eli_Krumova | Elitsa Krumova | |#Digital 🦄 Nomad| |#WomeninTech| #Influencer @Onalytica | @WomenTechmakers |#Tech #IoT #IIoT #AI #ML #RPA #Robotics #CyberSec #IoTPL |#SocialMedia #Marketing| | 25,600 |
| Khoros | Khoros® | The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction to stay all-ways connected. | 9,124 |
| Talkwalker | Talkwalker | We help brands drive impact and revenue with accelerated consumer intelligence, for a 360° view of consumers. | 5,316 |
| enterprisecon | Enterprise Connect | Communications & Collaboration Transforming Business. Follow our official hashtag #EnterpriseConnect. Check-out our community site @nojitter | 3,304 |
| martechcube | MarTech Cube | #MarTechCube is the single source destination for all #marketing #technology related #news & #insights. | 1,945 |
| ShadyG | RISE SHADY | Head Of Marketing @DOTEXE (prev. @ASTROGaming) / Head of Content for @therisenation / @DrinkCTRL @PinePark / @golfgamingclub | 1,940 |
| puhala | Michael Puhala | Enterprise High-Tech SaaS Executive, community, blockchain & curious writer. Flow Chaser. B&W Photography enthusiast. All tweets are my own. | 1,550 |
| nojitter | nojitter | Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event | 898 |
| IngelbyCS | Ingelby Community Services | #Khoros #Development #Community #Management experts based UK. Delivering award winning #CX #customerengagement #customerexperience solutions globally. | 739 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| 9695826s | - | 2 |
| enterprisecon | Communications & Collaboration Transforming Business. Follow our official hashtag #EnterpriseConnect. Check-out our community site @nojitter | 2 |
| davidfayon | Numéricien engagé pour 🇫🇷🌍🐝 #TransfoNum | Auteur | Officier ® | Sport & course | Marié 👧👧🧒🐕 | #Paris (6, 14) | #BonSens | @rezosoc @fayon | 1 |
| puhala | Enterprise High-Tech SaaS Executive, community, blockchain & curious writer. Flow Chaser. B&W Photography enthusiast. All tweets are my own. | 1 |
| nojitter | Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event | 1 |
| martechcube | #MarTechCube is the single source destination for all #marketing #technology related #news & #insights. | 1 |
| justinmrobbins | Founder & Principal Analyst at @MetricSherpa. I help #customerexperience leaders & #CX solution providers understand & overcome their obstacles to success. | 1 |
| italentcorp | iTalent Digital is an innovative global woman- and minority-owned SaaS software products company and digital transformation consultancy. | 1 |
| iamzube | I help Web3 projects build and sustain community. I write about community management and Web3. | 1 |
| WeAre_Jugo | Jugo. Bringing you closer. | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1640706749329031168 | Great start to day two of #EnterpriseConnect listening to the work of @Khoros & @JDPower in helping #customerexperience teams understand & address challenges in #CX. https://t.co/GuszHf6r25 | 2 |
| 1641078252218327045 | We teamed up with @Khoros to interview 70+ industry experts. Revealed are the #SocialMediaTrends2023. For your brand to survive, you need to jump on these trends. Listen, respond, and react … | 1 |
| 1639732140060340225 | Planning your time at #EnterpriseConnect? Add the Booth Crawl to your agenda! Visit Booth Crawl participants in the Expo Hall: @AWS @Biamp @cognigy @WFMSG @Five9 @glean @GoTo ISI @WeAre_Jugo @Khoros … | 1 |
| 1641322616622309376 | 🔸Create a content strategy: According to Khoros blog, the average @Khoros powered community gets 70% of it's traffic from organic search. Creating a content strategy can be really tiring. Using … | 0 |
| 1641291949649928194 | If everyone remains on track and focuses on the process and vision, you’ll see those improvements across your brand — and celebrations from your customers. @StaciSatterwhi1 @Khoros #voiceofthecustomer #customerexpectations #marketingtechnology … | 0 |
| 1641165740182208515 | @LychenMoss @Khoros I do not miss that program at all! | 0 |
| 1641112120225075201 | My 2nd blog post over at iTalent: The power of Accelerated Community Management (ACM) powered by @Khoros https://t.co/rwydXiFqVN | 0 |
| 1641108711165837312 | Just as the assembly line revolutionized the manufacturing of automobiles and helped to scale an entire industry, @Khoros ACM delivers similar benefits for a community management team. Read all about … | 0 |
| 1641048055892918273 | @Khoros found in its report that 83% of consumers cite customer service as the most important factor in their purchase beside price or product. Customer service isn't an afterthought, it's … | 0 |
| 1640995863001456640 | Looking to make a #CX impact with potentially smaller budgets? 🤔 Here, @Khoros share how social media marketers in particular can adapt to weather the storm and deliver for their … | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1640706749329031168 | Great start to day two of #EnterpriseConnect listening to the work of @Khoros & @JDPower in helping #customerexperience teams understand & address challenges in #CX. https://t.co/GuszHf6r25 | 6 |
| 1639732140060340225 | Planning your time at #EnterpriseConnect? Add the Booth Crawl to your agenda! Visit Booth Crawl participants in the Expo Hall: @AWS @Biamp @cognigy @WFMSG @Five9 @glean @GoTo ISI @WeAre_Jugo @Khoros … | 6 |
| 1641322616622309376 | 🔸Create a content strategy: According to Khoros blog, the average @Khoros powered community gets 70% of it's traffic from organic search. Creating a content strategy can be really tiring. Using … | 5 |
| 1641112120225075201 | My 2nd blog post over at iTalent: The power of Accelerated Community Management (ACM) powered by @Khoros https://t.co/rwydXiFqVN | 2 |
| 1640995863001456640 | Looking to make a #CX impact with potentially smaller budgets? 🤔 Here, @Khoros share how social media marketers in particular can adapt to weather the storm and deliver for their … | 2 |
| 1640852763323301890 | public roast @Khoros https://t.co/Z2FhriWQwb | 2 |
| 1640670121382248456 | Start your day with a breakfast event with @khoros @JDPower: Digital-First Customer Service with Khoros and J.D. Power ☕ See you in 15 min in Suwanee 2! #EnterpriseConnect #CX #CustomerService … | 2 |
| 1640297787723071489 | 10 tendances pour les médias sociaux en 2023 dans le rapport @TalkwalkerFr @Khoros @Talkwalker. Ma vision pour la #8 l'environnement. Du 0 impact carbone ou 0 impact global. #RSE. A … | 2 |
| 1641291949649928194 | If everyone remains on track and focuses on the process and vision, you’ll see those improvements across your brand — and celebrations from your customers. @StaciSatterwhi1 @Khoros #voiceofthecustomer #customerexpectations #marketingtechnology … | 1 |
| 1641165740182208515 | @LychenMoss @Khoros I do not miss that program at all! | 1 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #cx | 8 |
| #enterpriseconnect | 7 |
| #customerexperience | 3 |
| #socialmediatrends2023 | 2 |
| #socialmedia | 2 |
| #khoros | 2 |
| #customerservice | 2 |
| #voiceofthecustomer | 1 |
| #customerexpectations | 1 |
| #marketingtechnology | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @khoros | 21 |
| @jdpower | 5 |
| @talkwalker | 3 |
| @justinmrobbins | 2 |
| @aws | 2 |
| @biamp | 2 |
| @cognigy | 2 |
| @wfmsg | 2 |
| @five9 | 2 |
| @glean | 2 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
33
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| ☕ | 2 | hot_beverage |
| 🔸 | 1 | small_orange_diamond |
| 👇 | 1 | backhand_index_pointing_down |
| 🎯 | 1 | bullseye |
| 🔝 | 1 | TOP_arrow |
| 🤔 | 1 | thinking_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Symbols | 2 |
| Food & Drink | 2 |
| People & Body | 1 |
| Activities | 1 |
| Smileys & Emotion | 1 |
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