Tweets Analysis - Keyword: @LiveChat
Overview
Total number of tweets analysed
20
Earliest tweet was on
2023-03-20
Latest tweet was on
2023-03-29
Tweets covering
8 days
Average age of authors' accounts
7 years
Summarization
LiveChat offers an app that analyzes chat sentiment, allowing businesses to understand customer emotions and improve support interactions. They also offer live chat tools for salespeople with pros and cons. LiveChat also has a typing speed test available on their platform. There are also mentions of gray tick verification on Twitter, and LiveChat is thanked among other customer service tools.
Topic Modeling
- LiveChat AI-powered summary
- Customer service and sentiment analysis
- Live Chat software for customer support
- Typing speed test via LiveChat
- Verification Tick and Gray Tick for Twitter accounts
Emotional Analysis
The majority of the tweets are promotional in nature, advertising LiveChat's various features such as AI-powered chat summaries and speed typing tests. There are a few tweets expressing frustration or confusion over a gray verification tick given to politician Rahul Gandhi on Twitter, but these tweets are a minority. Overall, the emotions expressed in these tweets are low-key and businesslike, with occasional moments of lightheartedness (such as the typing speed tests).
Trend Analysis
- LiveChat experience - AI-powered summary
- Customer Service
- Sentiment Analysis
- TypingSpeedTest
- Verification tick and membership cancellation
Types of Tweets
Number of Retweets
5
Percentage of total tweets
25%
Number of Original tweets
12
Percentage of total tweets
60%
Number of tweets that contain Mentions
20
Percentage of total tweets
100%
Number of tweets that were Replies
3
Percentage of total tweets
15%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
10
Percentage of total tweets
50%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 15 |
| Twitter for Android | 3 |
| Typefully | 1 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LiveChat | LiveChat | Premium real-time chat solution with a help desk feature. Used by 36K+ businesses to provide amazing customer service and boost sales! #LiveChat #custserv | 19,591 |
| sysaid | SysAid | Helps IT work smarter with Service Automation, based on a decade of AI from over 4,000 organizations. | 9,877 |
| sureshpandey6 | Dr. Suresh Pandey๐ฎ๐ณ | Lawyer l BJP-RSS l Blessed by @PiyushGoyalOffc @YogiDevnath2 @beingarun28 @Bitt2DA @DrSanjaysinghK @team_hyv @IamAjaySehrawat @Vinodkrjangid82 etc | 3,375 |
| GoooseberryPie | ๐๐๐๐ | An extraordinary average guy. Dual ๐ฌ๐ง/๐ฆ๐บ. Partial to scotch & warmer climes. Plant based. Dislikes now include alfalfa, liquorice & rain. He/Him/His. #BLM | 1,334 |
| HISHOPMUZIC | HIS HOP RADIO | | Radio | TV | live concerts, news, and more! ADVERTISE WITH US https://t.co/pf3yOGWz4p | 1,117 |
| saarebeaar | Sare | Hey there, I'm Sare and sometimes I stream. | 600 |
| robinsinghvi | ๐ฆRobin | Founder @getsmartcue (Raising Pre-seed) | ๐ Personalized Product Demos ๐ ๐ฅ https://t.co/mRQKzQRj5E ๐ฐ https://t.co/hmY2eCAabC ๐๏ธ https://t.co/k228l3OtZD | 480 |
| thanuthanusha8 | thanu thanusha | - | 163 |
| ver_noviantari | nopito | nulis suka sukaโ | 87 |
| ayberkdzvv | Ayberk | swe | 71 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| sureshpandey6 | Dr. Suresh Pandey๐ฎ๐ณ | Lawyer l BJP-RSS l Blessed by @PiyushGoyalOffc @YogiDevnath2 @beingarun28 @Bitt2DA @DrSanjaysinghK @team_hyv @IamAjaySehrawat @Vinodkrjangid82 etc | 4,531 |
| HISHOPMUZIC | HIS HOP RADIO | | Radio | TV | live concerts, news, and more! ADVERTISE WITH US https://t.co/pf3yOGWz4p | 1,806 |
| GoooseberryPie | ๐๐๐๐ | An extraordinary average guy. Dual ๐ฌ๐ง/๐ฆ๐บ. Partial to scotch & warmer climes. Plant based. Dislikes now include alfalfa, liquorice & rain. He/Him/His. #BLM | 1,447 |
| saarebeaar | Sare | Hey there, I'm Sare and sometimes I stream. | 757 |
| LiveChat | LiveChat | Premium real-time chat solution with a help desk feature. Used by 36K+ businesses to provide amazing customer service and boost sales! #LiveChat #custserv | 711 |
| robinsinghvi | ๐ฆRobin | Founder @getsmartcue (Raising Pre-seed) | ๐ Personalized Product Demos ๐ ๐ฅ https://t.co/mRQKzQRj5E ๐ฐ https://t.co/hmY2eCAabC ๐๏ธ https://t.co/k228l3OtZD | 391 |
| sysaid | SysAid | Helps IT work smarter with Service Automation, based on a decade of AI from over 4,000 organizations. | 224 |
| ayberkdzvv | Ayberk | swe | 219 |
| thanuthanusha8 | thanu thanusha | - | 189 |
| ver_noviantari | nopito | nulis suka sukaโ | 147 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Abdikad31545633 | - | 2 |
| LiveChat | Premium real-time chat solution with a help desk feature. Used by 36K+ businesses to provide amazing customer service and boost sales! #LiveChat #custserv | 2 |
| mukundkrjee | I am Social journalist, | 2 |
| sklabsdev | We specialize in building powerful integrations for a number of platforms, such as LiveChat and Intercom. | 2 |
| sureshpandey6 | Lawyer l BJP-RSS l Blessed by @PiyushGoyalOffc @YogiDevnath2 @beingarun28 @Bitt2DA @DrSanjaysinghK @team_hyv @IamAjaySehrawat @Vinodkrjangid82 etc | 2 |
| GoooseberryPie | An extraordinary average guy. Dual ๐ฌ๐ง/๐ฆ๐บ. Partial to scotch & warmer climes. Plant based. Dislikes now include alfalfa, liquorice & rain. He/Him/His. #BLM | 1 |
| HISHOPMUZIC | | Radio | TV | live concerts, news, and more! ADVERTISE WITH US https://t.co/pf3yOGWz4p | 1 |
| ScottDamita | - | 1 |
| ayberkdzvv | swe | 1 |
| dollesenVA | I have honed my skills in Adobe Photoshop and Premiere Pro to create compelling visual content that engages audiences and drives results. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640030990906032135 | Chat Summary for @LiveChat : Streamline your LiveChat experience with AI-powered summary https://t.co/VCTMlhUdhK | 1 |
| 1639240739384365056 | @RahulGandhi @elonmusk @LiveChat @TwitterSupport Gray Tick for Verification Tick How has it been given to @RahulGandhi when his MP membership has been cancelled, I am attaching the notice of cancellation of MP membership, please reply. https://t.co/JfrSURrM0Z | 1 |
| 1639239904549912576 | @elonmusk @LiveChat @TwitterSupport Gray Tick for Verification Tick How has it been given to @RahulGandhi when his MP membership has been cancelled, I am attaching the notice of cancellation of MP membership, you answer https://t.co/3olyF7RoGE | 1 |
| 1641047552324927489 | ๐ก Did you know? Our Chat Summary app now analyzes chat sentiment, helping you understand customer emotions and improve support interactions. Try it now! @LiveChat #CustomerService #AI #SentimentAnalysis https://t.co/IA72p2MMGS | 0 |
| 1640866364025114625 | 1. Live Chat tools Salespeople love (Pros and Cons) Live chat software allows companies to communicate with their website visitors in real-time via chat windows to provide support to users who have questions regarding products or website navigation. @LiveChat | 0 |
| 1640674200984907776 | I type 38 words per minute. Can you beat me? https://t.co/NBzxKSzQga #TypingSpeedTest via @LiveChat | 0 |
| 1640548890981138432 | The actual #AOSP build contains the billing element & gaming mode is run every 30 minutes & charged to the handlers inc @w3c @AndroidDev #fieldtrial developer onsite for biometrics. I have reported my banks and IOC & their apps support partner is @LiveChat Nation & SAS In LDN/NL. | 0 |
| 1639894903638376449 | i got bored.. I type 80 words per minute. Can you beat me? https://t.co/nuzEJwL6YK #TypingSpeedTest via @LiveChat | 0 |
| 1639856713556979712 | I type 45 words per minute. Can you beat me? https://t.co/FJSO9PniLY #TypingSpeedTest via @LiveChat | 0 |
| 1638933263493517312 | Check out our amazing customer service https://t.co/zeWHoiYeaW via @LiveChat | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640030990906032135 | Chat Summary for @LiveChat : Streamline your LiveChat experience with AI-powered summary https://t.co/VCTMlhUdhK | 7 |
| 1641047552324927489 | ๐ก Did you know? Our Chat Summary app now analyzes chat sentiment, helping you understand customer emotions and improve support interactions. Try it now! @LiveChat #CustomerService #AI #SentimentAnalysis https://t.co/IA72p2MMGS | 0 |
| 1640866364025114625 | 1. Live Chat tools Salespeople love (Pros and Cons) Live chat software allows companies to communicate with their website visitors in real-time via chat windows to provide support to users who have questions regarding products or website navigation. @LiveChat | 0 |
| 1640674200984907776 | I type 38 words per minute. Can you beat me? https://t.co/NBzxKSzQga #TypingSpeedTest via @LiveChat | 0 |
| 1640548890981138432 | The actual #AOSP build contains the billing element & gaming mode is run every 30 minutes & charged to the handlers inc @w3c @AndroidDev #fieldtrial developer onsite for biometrics. I have reported my banks and IOC & their apps support partner is @LiveChat Nation & SAS In LDN/NL. | 0 |
| 1639894903638376449 | i got bored.. I type 80 words per minute. Can you beat me? https://t.co/nuzEJwL6YK #TypingSpeedTest via @LiveChat | 0 |
| 1639856713556979712 | I type 45 words per minute. Can you beat me? https://t.co/FJSO9PniLY #TypingSpeedTest via @LiveChat | 0 |
| 1639240739384365056 | @RahulGandhi @elonmusk @LiveChat @TwitterSupport Gray Tick for Verification Tick How has it been given to @RahulGandhi when his MP membership has been cancelled, I am attaching the notice of cancellation of MP membership, please reply. https://t.co/JfrSURrM0Z | 0 |
| 1639239904549912576 | @elonmusk @LiveChat @TwitterSupport Gray Tick for Verification Tick How has it been given to @RahulGandhi when his MP membership has been cancelled, I am attaching the notice of cancellation of MP membership, you answer https://t.co/3olyF7RoGE | 0 |
| 1638933263493517312 | Check out our amazing customer service https://t.co/zeWHoiYeaW via @LiveChat | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #typingspeedtest | 7 |
| #customerservice | 2 |
| #ai | 1 |
| #sentimentanalysis | 1 |
| #aosp | 1 |
| #fieldtrial | 1 |
| #livechat | 1 |
| #chatsupport | 1 |
| #messagingplatforms | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @livechat | 20 |
| @rahulgandhi | 6 |
| @elonmusk | 4 |
| @twittersupport | 4 |
| @intercom | 2 |
| @zendesk | 2 |
| @liveagent | 2 |
| @olark | 2 |
| @mukundkrjee | 2 |
| @w3c | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
10
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ก | 1 | light_bulb |
| ๐ | 1 | green_heart |
Emojis groups
| Emoji Group | Count |
|---|---|
| Objects | 1 |
| Smileys & Emotion | 1 |