Tweets Analysis - Keyword: @MyFCMB

Overview

Total number of tweets analysed

2,564

Earliest tweet was on

2023-03-21

Latest tweet was on

2023-03-30

Tweets covering

9 days

Average age of authors' accounts

5 years

Summarization

Twitter users are expressing frustrations with FCMB bank in Nigeria, claiming issues with slow response times, failed transactions, and unreturned funds. Many are calling for the bank to reverse unauthorized transactions or credit accounts that have not been properly credited. Some users are also asking for assistance with using the bank's mobile app and e-settlement services. Despite some positive reviews, there are multiple complaints about poor customer service and network issues.

Topic Modeling

  • Customer complaints about FCMB
  • Slow response/processing issues with FCMB
  • Religious content
  • Technical issues with FCMB mobile app and transactions
  • General positive feedback about FCMB

Emotional Analysis

The emotions expressed in these tweets range from frustration, anger, and disappointment, to confusion and curiosity. Many users are upset with FCMB bank for issues such as delayed or failed transactions, poor customer service, and unauthorized debits. Some users express a desire for resolution and ask for their complaints to be addressed, while others share their negative experiences and threaten to switch banks. A few tweets touch on unrelated topics such as religion and design. Despite some positive comments, the overall sentiment towards FCMB bank in these tweets is negative.

Trend Analysis

  1. Customers complaining about delayed or failed transactions and requesting for refunds/reversals from @MyFCMB and @fcmb_help.
  2. Criticisms about poor customer service and slow response time from @MyFCMB and @fcmb_help.
  3. Some customers seeking guidance on using @MyFCMB services, such as e-settlement and form A processing.
  4. A religious-themed tweet promoting the deity Ram and tagging multiple accounts, including @MyFCMB.
  5. Praise for @MyFCMB as a reliable and caring bank, despite the complaints from other customers.

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

76

Percentage of total tweets

2%

Number of Original tweets

573

Percentage of total tweets

22%

Number of tweets that contain Mentions

2,564

Percentage of total tweets

100%

Number of tweets that were Replies

1,887

Percentage of total tweets

73%

Number of tweets that were Quotes

33

Percentage of total tweets

1%

Number of tweets that contain Hashtags

121

Percentage of total tweets

4%

Top 5 devices used to tweet

Source Count
Twitter for Android 1510
Twitter for iPhone 906
Twitter Web App 140
Sprout Social 4
Zendesk 1

What devices were used to tweet

Top 10 accounts with highest followers count

Username Name Bio Followers count
ZenithBank Zenith Bank We are a leading African Bank with a bias for providing quality service and innovative products that go on to define acceptable industry standards. 1,557,121
StanbicIBTC Stanbic IBTC No matter the size of your dream, always believe that #ItCanBe. Slide into our DM, let’s get you closer to achieving it. ☎- 0700 909 909 909 341,859
Jaynaija JayNaija Mass communicator 🎙️ #Spaceshost || Blogger || Chop Life || Music 🎵 || Dm or Mail for PR 👉 Jaynaijablog@gmail.com || Chelsea💙 165,715
fccpcnigeria FCCPC Nigeria #FCCPC (formerly CPC) is the leading competition & consumer protection agency of the Federal Government of Nigeria. Call us on +2348056002020 or +2348056003030 163,036
7signxx Idris 100% Allah's manufacture... Husband || Father Abusite/Athlete/Poetry/07-07-08 💔 No saint, No sheikh, not an Ustaz. Just a reminder/PROPERTIES/CARS/ IG:@7signxx 129,948
Toluwa____ Toluwa♡💕💫 hey i am Tolz, I am here to have fun and make new friends. don’t take my tweets personal ! 82,697
modap_ Half Virgin💦 GOD || Ronaldo || Arsenal || DM 4 PROMOS || @_modap_ 's main account 😊 64,247
laucutiey L🌺 . not your regular type . 55,015
kudahelp_ng Kuda App Support Official support for @joinkuda, the money app for Africans. Need help or have a complaint? Send a DM or call 0700022555832. | Self-Help: https://t.co/ODHay4iIVV 50,404
dhaboy01 Dhaboy 😎 Computer Scientist|| Digital Marketer|| Publicity and Events promotions.|| My tweets are in my likes.|| Dm for adverts promotions|| allenstefan18@gmail.com. 48,545

Top 10 accounts with highest friends count

Username Name Bio Followers count
modap_ Half Virgin💦 GOD || Ronaldo || Arsenal || DM 4 PROMOS || @_modap_ 's main account 😊 23,804
Aunty_Barbie 🥀HER🥀 Think 16,818
ThatUrhoboGirl SaraleeDickson👸 Picking what's left to build my castle of Peace. Here to have fun, Dm for Promo, ads and IG account for sale. #Movie&Music #TeamLagos 12,961
7signxx Idris 100% Allah's manufacture... Husband || Father Abusite/Athlete/Poetry/07-07-08 💔 No saint, No sheikh, not an Ustaz. Just a reminder/PROPERTIES/CARS/ IG:@7signxx 11,292
ReformerOluseun Reformer_Oluseun #Humanity #African #Skeptist #sociologist #RealEstate #NonConformist #SocialCritic #Oau Question a lot, DON'T BELIEVE ME, I ALSO DOUBT ALOT 11,285
dhaboy01 Dhaboy 😎 Computer Scientist|| Digital Marketer|| Publicity and Events promotions.|| My tweets are in my likes.|| Dm for adverts promotions|| allenstefan18@gmail.com. 9,666
doshdmw BENUEGIANT 👑🐐 DM for bad advice •KING👑 •for business and quick reply DM 📧benuegiant4@gmail.com• 8,812
Iam_Bellove Bello Rabiu Isa RIJF_BABA @fcbarcelona Fan ❤💙 8,500
withhamanda Spread Love 💕 Football punting | PhD in minding my business | I’m Learning how to sleep 😴| Building @Omaxmediahouse 7,602
YourFaveSally saLLy 🫶🏾❤️ Sweet and spontaneous || God first In love with money 🫶🏾 7,409

Most active users

Username Bio Number of tweets
richard_alagbe I'm Richard, a content writer, SEO optimizer, blockchain enthusiast with several years of experience in copywriting. 114
Akeemola20 - 26
Olayink04615144 Thanks 18
Kolarhyme147 God Always|| African Boi 🖤 ||Always Say A Prayer|| Arsenal fan ||Gemini♊️ 16
mixandar - 14
HajjAyelabowo26 - 13
donjefz {Lyricist}✍️🎤⭕ Music Lover (Gangster Rap)🎶⭕ Instagram : @donjefz⭕ D.O.B: Sept 19th🎂⭕ ⚽Real Madrid⚽ #TupacShakur #ThugLife4Ever 13
THEREALLAGOSBOY No 1 Videographer 🎥 Celebrities house 🏠 interview 💰🎤EKO ONI BAJE🤍 #letlovelead🤎🫶🏻 Business man🏃🏼GOD OVER EVERYTHING 🕉🛐 12
notperoj God with us 12
viciyke489 - 12

Tweets per day

Top 10 tweets with highest Retweet count

ID Text Retweet count
1640268274561699840 Dear FCMB bank @MyFCMB @fcmb_help Reverse my money or I will stop using your bank henceforth. It’s over 6 days now 20
1641062236373516288 #Who_Is_AadiRam Kabir Is God असली राम कौन है ?असली राम, अविनाशी परमात्मा है जिसके एक इशारे पर धरती और अंबर काम करते हैं, जिसकी स्तुति में तैंतीस करोड. देवी-देवता नतमस्तक रहते हैं। मौत जिसके चरणों की दासी है। जो माता-पिता से जन्म नहीं लेता । @AguilasMonu @MONUSCO @MyFCMB https://t.co/uNjhQC1xKf 10
1639026456037654536 @wendyzhandle @gtbank @cenbank @cenbank since last month @fcmb_help @MyFCMB has refused to reverse a failed pos transaction of 4K it was a uba pos the customer care I spoke with after wasting my airtime even was rude and said I shuld go to uba bank to complain to dem ow plisss ???? Complain on which acc abeg ? 3
1638839670535593984 ...complain and write them directly. my bro msg @MyFCMB they replied that the transaction was successful, not attending to the complain. Now @OPayNigeria are not even responding to my calls. Since 09–03–2023 What's going on? @cenbank @OPayNigeria @MyFCMB @fcmb_help 3
1640297191335165952 @MyFCMB @fcmb_help I have made transfers to friends in other banks and all the accounts are yet to be credited since last week . Pls reverse the transfer or credit the accounts . You are frustrating 3
1640693908169539585 Honestly, whoever is handling this accounts is too slow... @fcmb_help @MyFCMB 2
1638836841540620290 Please attend to this ASAP. My bro using @MyFCMB sent money to my @OPayNigeria account, the next thing is @MyFCMB reported my account for fraudulent activity. Now my account is blocked. I contact @OPayNigeria they asked me to reach @fcmb_help to lift the... @cenbank 2
1638841238274154499 I want to know why will @MyFCMB report my account for fraud.😡😠😡 @fcmb_help @cenbank @OPayNigeria 2
1639158184840421376 Dear @cenbank @officialEFCC could you please investigate @MyFCMB they advertised a savings plan called “Gro” and lured people to save. I can’t access my saved funds and it’s been one month now. @fcmb_help keeps sending generic email responses about a service upgrade. 2
1639677660149293058 @MyFCMB @fcmb_help @wemabank Why is it always me with you guys. Please check and confirm a transaction I did on the 24th march 2023 by 11:55am, My account details; 6154160015 FCMB Recipient account details; 8206563099 WEMA BANK. Return my money back to safety ASAP. 2

Top 10 tweets with highest Like count

ID Text Like count
1640332762832879616 @Mrbankstips The best bank in Nigeria is FCMB they are not faking it. @MyFCMB 37
1640268274561699840 Dear FCMB bank @MyFCMB @fcmb_help Reverse my money or I will stop using your bank henceforth. It’s over 6 days now 26
1640611240484454408 @FaithOyedepo @MyFCMB reverse my money 22
1640693908169539585 Honestly, whoever is handling this accounts is too slow... @fcmb_help @MyFCMB 12
1640204507693850624 Dear @MyFCMB please respond to my complain. 11
1641062236373516288 #Who_Is_AadiRam Kabir Is God असली राम कौन है ?असली राम, अविनाशी परमात्मा है जिसके एक इशारे पर धरती और अंबर काम करते हैं, जिसकी स्तुति में तैंतीस करोड. देवी-देवता नतमस्तक रहते हैं। मौत जिसके चरणों की दासी है। जो माता-पिता से जन्म नहीं लेता । @AguilasMonu @MONUSCO @MyFCMB https://t.co/uNjhQC1xKf 11
1638879022019952645 @officialABAT @Kynsofficial @MyFCMB I've never seen a bank network as poor as yours.... Been parading bank since last week just for an upgrade of account yet the problem still persist... Your help center won't reply complaint messages either. You really need to do better 9
1640350179348959233 @DavidHundeyin @fcmb_help @MyFCMB please refund the 20k that was deducted from my account since the 14th of March. I've logged complaints on all your platforms. I've even used half of the money to call your customer care line, & you promised to refund within 5days, yet, no refund!! @cenbank 8
1638704045471793154 can't sleep, tried sum'n new. i don't know what the current @MyFCMB card looks like, just based the design on their brand color and explored gradients while at it.🫠🫠🫠 https://t.co/tSMzk4JSbU 7
1639026456037654536 @wendyzhandle @gtbank @cenbank @cenbank since last month @fcmb_help @MyFCMB has refused to reverse a failed pos transaction of 4K it was a uba pos the customer care I spoke with after wasting my airtime even was rude and said I shuld go to uba bank to complain to dem ow plisss ???? Complain on which acc abeg ? 7

Top 3 Languages Used In Tweets

Top 10 Hashtags used

Hashtag Count
#500 14
#1500 12
#fcmb 10
#9 8
#20 7
#2 6
#mybankandi 5
#banks 5
#people 5
#6 4

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@myfcmb 2841
@fcmb_help 1285
@cenbank 289
@naija_pr 87
@yabaleftonline 47
@myaccessbank 42
@peterobi 40
@bod_republic 38
@channelstv 34
@polarisbankltd 33

Top 10 mentions

Wordcloud of Tweets

Emojis

Average number of emojis used per tweet

20

Emojis used in tweets

Emoji Count Emoji Text
😡 101 enraged_face
😂 55 face_with_tears_of_joy
👇 40 backhand_index_pointing_down
😭 34 loudly_crying_face
🤣 29 rolling_on_the_floor_laughing
😒 17 unamused_face
💰 15 money_bag
🙏 14 folded_hands
😏 12 smirking_face
🤮 11 face_vomiting

Emojis groups

Emoji Group Count
Smileys & Emotion 382
People & Body 101
Objects 19
Travel & Places 13
Symbols 7
Animals & Nature 1
Activities 1