Tweets Analysis - Keyword: @nishantpitti
Overview
Total number of tweets analysed
82
Earliest tweet was on
2023-02-12
Latest tweet was on
2023-02-21
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
These tweets discuss issues with the customer support and services of Easemytrip and AirIndia, providing negative feedback regarding their customer care and issues with refunds after flight cancellations. Additionally, comments about the high pricing of tickets, the need for more airports and airlines, and the booming travel industry are discussed. Finally, some users suggest hiring new people for customer service and suggesting customers to not use Easemytrip are mentioned.
Topic Modeling
- Travel & Airline Industry (Air Asia, Air India, First Air, Spice Jet, Air Vistara etc.)
- Questionable Customer Service and Negative Experiences (EaseMyTrip Care, Unprofessional Customer Care)
- Improving & Increasing Flight Options & Airports
- Expensive Ticket Prices
- Unresolved Customer Issues & Complaints
Emotional Analysis
The emotions expressed in these tweets range from excitement and positivity to frustration and disappointment. Many of the tweets express admiration for the various airlines and airports mentioned, while others express anger and disappointment with EaseMyTrip, a travel booking app. Customers have expressed frustration with the lack of response and refund delays from the company, as well as dissatisfaction with the customer service. There is also a sense of caution in some of the tweets, warning others not to trust the company and to use other booking apps instead.
Trend Analysis
- Travel industry
- Customer experience with travel companies
- Rising cost of air tickets
- Need for more airports & airlines
- Poor customer service & experience
Types of Tweets
Number of Retweets
4
Percentage of total tweets
4%
Number of Original tweets
16
Percentage of total tweets
19%
Number of tweets that contain Mentions
82
Percentage of total tweets
100%
Number of tweets that were Replies
57
Percentage of total tweets
69%
Number of tweets that were Quotes
5
Percentage of total tweets
6%
Number of tweets that contain Hashtags
18
Percentage of total tweets
21%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 33 |
| Twitter for iPhone | 26 |
| Twitter for Android | 22 |
| OneDirect Suite - P | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| EaseMyTrip | EaseMyTrip.com | Get the best Travel Deals on Flights, Hotels, Holidays, Buses, and more✈️🏨🚊 DM or Tag @EaseMyTrip for any help | 63,855 |
| rajeshsawhney | Rajesh Sawhney 🇮🇳 | Founder, Investor, Board Member | 52,168 |
| anshuMor | ansHU MOR | Quit Microsoft to become a standup comedian - that was easy! Quit Smoking - that required balls! Tix - https://t.co/4J5JcoJUqO. Biz - shubham.chawla@oml.in | 14,684 |
| MadAboutStocks_ | Ron || Mad About Stocks | Artpreneur & Investor || Charlie Munger &Warren Buffett🎯|| Follow me ONLY for Long Term Investing Mindset & Research on 🇮🇳 Stocks || Ex - Deloitte, Barclays. | 2,644 |
| AapkiAwaaz_RK | Rakesh Kumar Sood | Helping soul | 1,103 |
| LokendraSaini_ | Lokendra Saini | COO @ EASEMYTRIP | Business leader, growth strategist, Partnerships and Go to Market expert | 720 |
| harshvardhanm | Haarsh vardhan | Founder @justap_media , @TaxitopMedia start-up enthusiast. The very best companies are being built quietly !! #E4M 40Under40 2020 | 580 |
| Sanjhay_san | Green Arrow | #STR #CricketEnthusiast #Proteafire | 502 |
| kaushikbanerje5 | Kaushik Banerjee | likes and re-tweets are not endorsements. | 308 |
| keshwani_hitesh | HRK | I am just a Simple Man Trying to find my way in the Universe| Proud Indian | RTs Don't Mean Endorsements. | 222 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| harshvardhanm | Haarsh vardhan | Founder @justap_media , @TaxitopMedia start-up enthusiast. The very best companies are being built quietly !! #E4M 40Under40 2020 | 2,424 |
| kaushikbanerje5 | Kaushik Banerjee | likes and re-tweets are not endorsements. | 1,745 |
| rajeshsawhney | Rajesh Sawhney 🇮🇳 | Founder, Investor, Board Member | 1,189 |
| Nareshb25513579 | Naresh bansal | - | 1,151 |
| MadAboutStocks_ | Ron || Mad About Stocks | Artpreneur & Investor || Charlie Munger &Warren Buffett🎯|| Follow me ONLY for Long Term Investing Mindset & Research on 🇮🇳 Stocks || Ex - Deloitte, Barclays. | 880 |
| Sanjhay_san | Green Arrow | #STR #CricketEnthusiast #Proteafire | 756 |
| harishwrites | harish | Consumer Rights Activist,Level 3 Contributor@Appen,Movie & Webseries Reviewer at Ormax Media,Geek,Die Hard Fan of @AshikaRanganath,Christopher Nolan,@HansZimmer | 695 |
| AshisKabra | Ashis Kabra | Typical middle class 'proud' Indian RTs/Tweets/Likes are personal opinion and not my employer's opinion. | 632 |
| LokendraSaini_ | Lokendra Saini | COO @ EASEMYTRIP | Business leader, growth strategist, Partnerships and Go to Market expert | 411 |
| nimit95 | Nimit Aggarwal | Software Developer @ Meta, Ex- Directi, Ex-@BrowserStack. Open Source Enthusiast. JavaScript, Java, React. | 344 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| SAHUKHOLE | - | 8 |
| harishwrites | Consumer Rights Activist,Level 3 Contributor@Appen,Movie & Webseries Reviewer at Ormax Media,Geek,Die Hard Fan of @AshikaRanganath,Christopher Nolan,@HansZimmer | 7 |
| SayantanChandr5 | - | 4 |
| priya_singh_a | #Animals are not our slaves #savewildlife #vegan #crueltyfree #money don’t buy you #love See life as it is and not how it should be #RakeshJhunjhunwala | 4 |
| pausefor_cause | - | 4 |
| EaseMyTrip | Get the best Travel Deals on Flights, Hotels, Holidays, Buses, and more✈️🏨🚊 DM or Tag @EaseMyTrip for any help | 4 |
| n_gaur14 | - | 3 |
| BarooahAnupama | - | 3 |
| Bhawanirana5 | believe on friendship | 3 |
| VarmaAbinai | - | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625028509264654336 | @EaseMyTrip @nishantpitti @ndtv @timesofindia @TimesNow @BandBajaateRaho @MoCA_GoI @JM_Scindia @DGCAIndia @PMOIndia @consaff #Easemytrip kept my #Flight ticket booking in #Pending ,played mind game with me on Call & #Robbed 630 Rs #bribe from me even after taking 7222 Rs already | 2 |
| 1625033190233759747 | @EaseMyTrip @nishantpitti @ndtv @timesofindia @BandBajaateRaho @MoCA_GoI @JM_Scindia @DGCAIndia @PMOIndia @consaff #Easemytrip cheaters showed 7222 Rs during my Flight ticket booking & once I paid them full 7222 Rs,they intentionally kept my booking in Pending,blackmailed me for 630 Rs more | 2 |
| 1625984485220093957 | @EaseMyTrip Simply baseless.. you have been sitting on it for past two years and no progress on refund at all! @nishantpitti @rikantpitti kudos to Nikhil& party who were keen to delete the FB conversation (thay has evidences) rater than solving anything! | 1 |
| 1626633988092592128 | @Bhawanirana5 @EaseMyTrip @nishantpitti @rikantpitti @EaseMyTrip @airindiain Shame for you guys they are so use it getting negative comments they don’t care they will always behave this way only it’s better #dontmakeyourbookingwiteasemytrip #shameoneasenytrip #nohumanityeasenytrip. #donttravelwithairindia #customearefools | 1 |
| 1628175317444530176 | @EaseMyTrip @nishantpitti @airindiain where are you? Easemytrip says you haven’t returned my money yet. I am waiting for more than 2 years. Meanwhile Tata bought you . Where is my money ? You is the culprit Airindia or Easemytrip. Someone must be a thief | 0 |
| 1625755012986175488 | @nishantpitti Hi dear, using your service from last four years but disappointed with one booking complain made on 28/12/22 that not resolved, even contacted many times to customer care. Booking id 109918099. Now expecting from you to resolve this. | 0 |
| 1625369695980519424 | @EaseMyTrip @EaseMyTrip @easemytrip_care @nishantpitti I haven't received any call yet...is anyone serious about customer issues..? | 0 |
| 1625446867776724994 | @nishantpitti - My exp with Ease my trip, has been completely "unease" for me. For a flight cancelled by the airline, after 13 days, still calling ur cust supp, waiting for the refund. Shocking is the answer - in 24 hours it will be sorted, unless in for you'll day is not 24 hrs | 0 |
| 1625466742859354113 | Hello @nishantpitti @naimishsinha Sir Please find my issue resolution timeline and what is the outcome. It reflects why we NRI or even Indians should not trust @EaseMyTrip And Hope this tweet helps other Indians not to choose this company. I believe @makemytrip is much better. https://t.co/rZkBSB5eNt https://t.co/WOMlKWAFLL | 0 |
| 1625480899621191683 | @nishantpitti @EaseMyTrip@easemytrip_careID: EMT109844874When will I get my refund its been 45 days till now I havent got penny so bad man, never ever used this app again and make sure I will share my story with people whom I know worst Travel booking app ever | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625097126610096128 | @nishantpitti @MoCA_GoI @JM_Scindia @EaseMyTrip @flyspicejet @AirAsiaIndia @airindiain @GoFirstairways @airvistara Wow | 2 |
| 1626633988092592128 | @Bhawanirana5 @EaseMyTrip @nishantpitti @rikantpitti @EaseMyTrip @airindiain Shame for you guys they are so use it getting negative comments they don’t care they will always behave this way only it’s better #dontmakeyourbookingwiteasemytrip #shameoneasenytrip #nohumanityeasenytrip. #donttravelwithairindia #customearefools | 1 |
| 1625029798270742530 | @nishantpitti @MoCA_GoI @JM_Scindia @EaseMyTrip @flyspicejet @AirAsiaIndia @airindiain @GoFirstairways @airvistara Sign of prosperity 😍 | 1 |
| 1626933876181594112 | @anshuMor @EaseMyTrip @nishantpittiShame that @EaseMyTrip has resorted to such methods. It's highly likely that you people will lose more customers with this approach. And also, EMT's unprofessional customer care needs to be taught on how to resolve customer issues. | 1 |
| 1626939064552407041 | @arinjay_19 @EaseMyTrip @nishantpitti Thanks Arinjay. Hey @nishantpitti - would you be ok to publish your email ID here on twitter so that random people can drop you unwanted emails everyday? If yes then pls do so. If no then have a chat with your marketing head pls. Thanks | 1 |
| 1626983289566429184 | @anshuMor @arinjay_19 @EaseMyTrip @nishantpitti You are replying to a twitter bot. It will keep sending you these "please DM your details" messages. I have simply created filters to divert mails from yatra, easemytrip, bajaj finance, indusind, icici and many others. | 1 |
| 1625092474355200001 | @nishantpitti @MoCA_GoI @JM_Scindia @EaseMyTrip @flyspicejet @AirAsiaIndia @airindiain @GoFirstairways @airvistara This explains the skyrocketing ticket pricing | 1 |
| 1625069780498808832 | @nishantpitti @MoCA_GoI @JM_Scindia @EaseMyTrip @flyspicejet @AirAsiaIndia @airindiain @GoFirstairways @airvistara We need to have more airports and more airlines very soon. | 1 |
| 1625984485220093957 | @EaseMyTrip Simply baseless.. you have been sitting on it for past two years and no progress on refund at all! @nishantpitti @rikantpitti kudos to Nikhil& party who were keen to delete the FB conversation (thay has evidences) rater than solving anything! | 1 |
| 1625027259005546496 | @nishantpitti @MoCA_GoI @JM_Scindia @EaseMyTrip @flyspicejet @AirAsiaIndia @airindiain @GoFirstairways @airvistara Travel is booming 🚀 | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #easemytrip | 14 |
| #bribe | 7 |
| #flight | 6 |
| #pending | 6 |
| #robbed | 6 |
| #scam | 4 |
| #dontmakeyourbookingwiteasemytrip | 2 |
| #shameoneasenytrip | 2 |
| #nohumanityeasenytrip | 2 |
| #donttravelwithairindia | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @nishantpitti | 84 |
| @easemytrip | 82 |
| @moca_goi | 20 |
| @jm_scindia | 20 |
| @airindiain | 16 |
| @easemytrip_care | 14 |
| @dgcaindia | 11 |
| @flyspicejet | 10 |
| @airasiaindia | 10 |
| @gofirstairways | 10 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
6
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ✈️ | 1 | airplane |
| 😀 | 1 | grinning_face |
| 👻 | 1 | ghost |
| 😍 | 1 | smiling_face_with_heart-eyes |
| 🚀 | 1 | rocket |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 3 |
| Travel & Places | 2 |