Tweets Analysis - Keyword: @PaytmMall
Overview
Total number of tweets analysed
12
Earliest tweet was on
2023-03-17
Latest tweet was on
2023-03-25
Tweets covering
8 days
Average age of authors' accounts
6 years
Summarization
Customers are expressing frustration with various issues related to the payment process, slow customer service, lack of updates on orders, and delays/refunds. There is also some discussion about Paytm's potential for success with the ONDC (Open Network for Digital Commerce) initiative, as well as accusations of fraud. Customer support is encouraging users to contact them privately for assistance.
Topic Modeling
- Payment issues with PaytmMall and Paytm
- Customer service complaints and requests for assistance
- Criticism and frustration with Paytm's services and operations
- Discussion of the ONDC and its potential impact on Paytm
- Accusations of fraud and negative experiences with Paytm
Emotional Analysis
The tweets express frustration and disappointment towards Paytm and its services. Payment delays, lack of updates, and poor customer service are common complaints. Some users feel cheated or suspect fraudulent activities, while others express concerns about missing out on a new opportunity (ONDC). One user mentions feeling helpless and awaiting a response, while another suggests that the company will not do anything to help. Overall, the tweets suggest a negative sentiment towards Paytm and its various services.
Trend Analysis
- Slow payment process and payment issues on Paytm Mall and Paytm
- Customer complaints and dissatisfaction
- No updates regarding certain transactions or issues
- ONDC and its potential impact on Paytm's profitability
- Accusations of fraud and cheating by Paytm
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
6
Percentage of total tweets
50%
Number of tweets that contain Mentions
12
Percentage of total tweets
100%
Number of tweets that were Replies
4
Percentage of total tweets
33%
Number of tweets that were Quotes
2
Percentage of total tweets
16%
Number of tweets that contain Hashtags
1
Percentage of total tweets
8%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 6 |
| Sprinklr | 2 |
| Twitter for iPhone | 2 |
| Twitter Web App | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Paytmcare | Paytm Care | We are here 24x7! Write to us at https://t.co/4otfNy1AoR | 381,231 |
| paytmbankcare | Paytm Bank Care | Official Customer Care Handle for @PaytmBank | We are here 24x7! Write to us at https://t.co/4otfNyjbNr | 61,092 |
| deveshthwal | Devesh Thwal | Nation First | 816 |
| Nabeelfish | नबील भट्टाचार्य | Nabeel Bhattacharya | Seeking enlightenment. Aspirational | 287 |
| hgoyal802 | Himanshu | Co-Founder at https://t.co/hUMQ7LfqwI | 148 |
| PGISandeep | Dr Sandeep Sharma 🇮🇳 | Research Scientist | 91 |
| somnathchaudh11 | somnath choudhary | nick name - Sonu | 19 |
| SainiUdesh | Udesh Saini | - | 10 |
| 8545Thangavela | Thangavela 8545 | - | 7 |
| Sandeep61513612 | Sandeep Ghanghas | #India #Haryana | 2 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| PGISandeep | Dr Sandeep Sharma 🇮🇳 | Research Scientist | 230 |
| deveshthwal | Devesh Thwal | Nation First | 188 |
| hgoyal802 | Himanshu | Co-Founder at https://t.co/hUMQ7LfqwI | 115 |
| SainiUdesh | Udesh Saini | - | 96 |
| somnathchaudh11 | somnath choudhary | nick name - Sonu | 82 |
| VISHALJ31288918 | VISHAL JADHAV | - | 43 |
| Paytmcare | Paytm Care | We are here 24x7! Write to us at https://t.co/4otfNy1AoR | 31 |
| Sandeep61513612 | Sandeep Ghanghas | #India #Haryana | 31 |
| 8545Thangavela | Thangavela 8545 | - | 30 |
| Nabeelfish | नबील भट्टाचार्य | Nabeel Bhattacharya | Seeking enlightenment. Aspirational | 16 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| 8545Thangavela | - | 1 |
| Nabeelfish | Seeking enlightenment. Aspirational | 1 |
| PGISandeep | Research Scientist | 1 |
| Paytmcare | We are here 24x7! Write to us at https://t.co/4otfNy1AoR | 1 |
| SainiUdesh | - | 1 |
| Sandeep61513612 | #India #Haryana | 1 |
| VISHALJ31288918 | - | 1 |
| deveshthwal | Nation First | 1 |
| hgoyal802 | Co-Founder at https://t.co/hUMQ7LfqwI | 1 |
| paytmbankcare | Official Customer Care Handle for @PaytmBank | We are here 24x7! Write to us at https://t.co/4otfNyjbNr | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639188738856341504 | @jerry999060 @PaytmMall @PaytmAshaKiran Hi, we hate disappointing you. Please share registered mobile number via DM so that we may assist you in a better way. Thanks! https://t.co/BEb65hc2Id | 1 |
| 1639694099887558657 | @PaytmMall @FirstGamesIN @Paytm Why this application payment process very slow Today same my payment stuck https://t.co/r1vL4KPpdU https://t.co/camBDkzUZX | 0 |
| 1639119617405894656 | @PaytmMall @Paytmcare do you really care ?? I had paid 11999 for card machine on 14/03/2023. But there is no update regarding the same https://t.co/2C4qrj9sES | 0 |
| 1638932459395117057 | After complaining about 45 days no reply for my fastag related issue on paytm I am frustrated with their service @Paytmcare @PaytmMoney @PaytmMall https://t.co/9LGKeOiUTG | 0 |
| 1638903244641517568 | @PaytmMall @vijayshekhar ONDC is a godsent opportunity for Paytm that is already on a path to profitability Paytm missed the UPI bus but if it misses ONDC then VVS would make a new record I think VVS is already on top of it! Can he do a @bhash? https://t.co/EJ9lOXnAzd | 0 |
| 1638856680053305344 | Paytm ka swap machine mat Lena bad me pachtaoge @Paytm @Paytmcare @PaytmBank @PaytmMoney @paytmbankcare @PaytmMall @PaytmTickets @vijayshekhar @tapansinghel | 0 |
| 1637779074449047552 | @Paytm @Paytmcare @PaytmMall @Paytm सर कब तक इंतजार करना होगा https://t.co/hbpGM8oujK | 0 |
| 1637769876311003138 | @686198d78b454e7 @PaytmMall @PaytmMoney @paytmbankcare @ADisFrustrated Hi, we are keen to help. Please don't share the details here since it's private information. Kindly reach us via DM to assist you better. Thanks! | 0 |
| 1636990374626594816 | @paytmbankcare When we get a refund my money on 15 Feb we do this transaction There is still no refund @Paytm @PaytmMall @PaytmBank | 0 |
| 1636693269349269505 | @Paytmcare @Paytm @PaytmBank @PaytmMoney @paytmbankcare @PaytmMall I have been feeling that, I have been cheated and looted by #Paytm #UPILite I would recommend don't go for PAYTMUPILITE APP. THANKS | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639694099887558657 | @PaytmMall @FirstGamesIN @Paytm Why this application payment process very slow Today same my payment stuck https://t.co/r1vL4KPpdU https://t.co/camBDkzUZX | 0 |
| 1639188738856341504 | @jerry999060 @PaytmMall @PaytmAshaKiran Hi, we hate disappointing you. Please share registered mobile number via DM so that we may assist you in a better way. Thanks! https://t.co/BEb65hc2Id | 0 |
| 1639119617405894656 | @PaytmMall @Paytmcare do you really care ?? I had paid 11999 for card machine on 14/03/2023. But there is no update regarding the same https://t.co/2C4qrj9sES | 0 |
| 1638932459395117057 | After complaining about 45 days no reply for my fastag related issue on paytm I am frustrated with their service @Paytmcare @PaytmMoney @PaytmMall https://t.co/9LGKeOiUTG | 0 |
| 1638903244641517568 | @PaytmMall @vijayshekhar ONDC is a godsent opportunity for Paytm that is already on a path to profitability Paytm missed the UPI bus but if it misses ONDC then VVS would make a new record I think VVS is already on top of it! Can he do a @bhash? https://t.co/EJ9lOXnAzd | 0 |
| 1638856680053305344 | Paytm ka swap machine mat Lena bad me pachtaoge @Paytm @Paytmcare @PaytmBank @PaytmMoney @paytmbankcare @PaytmMall @PaytmTickets @vijayshekhar @tapansinghel | 0 |
| 1637779074449047552 | @Paytm @Paytmcare @PaytmMall @Paytm सर कब तक इंतजार करना होगा https://t.co/hbpGM8oujK | 0 |
| 1637769876311003138 | @686198d78b454e7 @PaytmMall @PaytmMoney @paytmbankcare @ADisFrustrated Hi, we are keen to help. Please don't share the details here since it's private information. Kindly reach us via DM to assist you better. Thanks! | 0 |
| 1636990374626594816 | @paytmbankcare When we get a refund my money on 15 Feb we do this transaction There is still no refund @Paytm @PaytmMall @PaytmBank | 0 |
| 1636693269349269505 | @Paytmcare @Paytm @PaytmBank @PaytmMoney @paytmbankcare @PaytmMall I have been feeling that, I have been cheated and looted by #Paytm #UPILite I would recommend don't go for PAYTMUPILITE APP. THANKS | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #paytm | 1 |
| #upilite | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @paytmmall | 12 |
| @paytm | 9 |
| @paytmcare | 7 |
| @paytmmoney | 5 |
| @paytmbankcare | 4 |
| @paytmbank | 3 |
| @paytmashakiran | 2 |
| @vijayshekhar | 2 |
| @firstgamesin | 1 |
| @jerry999060 | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
8
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 1 | rolling_on_the_floor_laughing |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |