Petplan - Tweet Data Analysis
Tweets Analysis - Keyword: @Petplan
Overview
Tweets covering
3 days
Latest tweet was on
2023-03-27
Earliest tweet was on
2023-03-24
Total number of tweets analysed
3
Average age of authors' accounts
5 years
Summarization
A Twitter user has been waiting over a month for Petplan to process their claim, with Petplan claiming they hadn't received anything from their vet, while the vet insists the claim was submitted. The user is now out of pocket for half a grand and questions why they are paying for Petplan. After trying to DM unsuccessfully, they spoke to someone on the webchat who promised to email their vet to resolve the issue. Lastly, Laura Cameron won an award from Petplan in an annual event.
Topic Modeling
- Insurance Claim Processing
- Poor Customer Service
- Inconvenience and Frustration
- Contacting Customer Support
- Achievement/Award by Petplan
Emotional Analysis
Trend Analysis
- Poor customer service and delayed claims handling by @Petplan
- Difficulty in contacting @Petplan via social media and webchat
- Frustration over out-of-pocket expenses due to @Petplan's claims process
- Celebration of Laura Cameron's award from @Petplan
- Potential resolution of issues through communication efforts with @Petplan and vets
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
0
0% of total
Number of Original tweets
1
33% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
2
66% of total
Number of tweets that contain Hashtags
0
0% of total
Number of tweets that contain Mentions
3
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter Web App | 2 |
| Jetpack.com | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LochsidePress | The Lochside Press | News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. | 1,162 |
| SofieDebloudts | Sofie Debloudts | aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 | 185 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| LochsidePress | The Lochside Press | News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. | 373 |
| SofieDebloudts | Sofie Debloudts | aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 | 201 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| SofieDebloudts | aka Soipe She/Her Snr Software Engineer @unity Previously @̶b̶e̶e̶r̶c̶l̶u̶b̶ @NetspeakGames @criteriongames and @studiogobo AI geek 🤓 🇧🇪 | 2 |
| LochsidePress | News from around the Clyde sea lochs at http://t.co/hXx6D0Uc8m Retweets are not endorsements. | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1640329896344842241 | @Petplan I've tried DM'ing but for some reason it's not sending. I've just talked to someone on your webchat and after some convincing they promised to email my vets, so … | 0 |
| 1640323369923928064 | Been waiting over a month for @Petplan to get back to me. They insist they didn't get anything from my vets, my vets insist they've submitted the claim. So that … | 0 |
| 1639215533907402752 | Laura Cameron won an award in the annual event organized by @Petplan https://t.co/wLmJmi9DxB | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1640323369923928064 | Been waiting over a month for @Petplan to get back to me. They insist they didn't get anything from my vets, my vets insist they've submitted the claim. So that … | 1 |
| 1640329896344842241 | @Petplan I've tried DM'ing but for some reason it's not sending. I've just talked to someone on your webchat and after some convincing they promised to email my vets, so … | 0 |
| 1639215533907402752 | Laura Cameron won an award in the annual event organized by @Petplan https://t.co/wLmJmi9DxB | 0 |
Top Languages Used
Top 10 Hashtags
Top 10 Mentions
| Mention | Count |
|---|---|
| @petplan | 3 |
Wordcloud of Tweets
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