QBCares - Tweet Data Analysis
Tweets Analysis - Keyword: @QBCares
Published April 9, 2023
Overview
Tweets covering
8 days
Latest tweet was on
2023-03-30
Earliest tweet was on
2023-03-21
Total number of tweets analysed
74
Average age of authors' accounts
8 years
Summarization
Customers are expressing frustration with QuickBooks' customer support, citing long wait times and inept representatives. Some have reported issues with features, such as Payroll Contractor, not working properly and encountering technical issues with the website's SSL certificate. Customers also mentioned slow bank transfers and being spammed with emails after making payments through the platform. Some criticize the company for closing cases prematurely without resolving the issue. Despite attempts to contact QuickBooks via messaging, some customers were unable to send messages.
Topic Modeling
- Issues with QuickBooks support
- Technical issues with QuickBooks software
- Problems with customer service
- Difficulties with account access
- Concerns about QuickBooks payment platform
Emotional Analysis
The tweets express frustration, disappointment and anger towards QuickBooks and its customer support team. Users report issues with the product, inability to get real answers or solutions from support, and feeling ignored or disrespected. Some tweets also suggest a lack of trust in the company's integrity, implying that they may spam their clients or provide invalid SSL certificates. Overall, the emotional tone is negative, with users feeling let down by the product and the support they received.
Trend Analysis
- Issues with QuickBooks customer support
- Technical difficulties and errors with using QuickBooks
- Problems with accessing and managing QuickBooks accounts
- Concerns over QuickBooks payment platform, including spam emails and slow bank transfers
- Frustration with QuickBooks not resolving issues and lack of customer care
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
3
4% of total
Number of Original tweets
32
43% of total
Number of tweets that were Quotes
0
0% of total
Number of tweets that were Replies
39
52% of total
Number of tweets that contain Hashtags
4
5% of total
Number of tweets that contain Mentions
74
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for iPhone | 33 |
| Twitter Web App | 24 |
| Twitter for Android | 12 |
| IFTTT | 2 |
| Khoros CX US | 2 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Intuit | Intuit | The global financial technology platform that powers prosperity for the people and communities we serve with @TurboTax, @CreditKarma, @QuickBooks & @Mailchimp | 81,846 |
| WandrMe | Seth Miller | Aviation journalist specializing in #IFEC, #Loyalty, #PaxEx. | 24,493 |
| AJC4others | Allen J Cannon #Voter Education Never Ends | For others, notš°not fame, If we want people to do the right thing START w/ fearless accountability. BE YOUR best & not FOR SALE! #CannonFireNJ2022.com | 19,584 |
| EconomyBeyond | Kevin - Economy Class & Beyond | It's Kevin from Economy Class and Beyond! Looking at #PaxEx, Passenger Intelligence and Cabin Interior and how it impacts you. Travel writer and photographer | 3,369 |
| KirstenMakes | Kirsten Murray | Independent Creative Director, Copywriter, and Idea-thinker-upper. Mentor at @design_etc | 1,974 |
| Mr_AIpha | Michael L Irizarry | #Day1 XII XXVII XCI #Yeti | 1,759 |
| crazyredranting | Crazy Redhead | Manager of Chaos Doing whatever needs to be done. THE official cool mom of the SBS | 1,170 |
| DanShike | Dan Shike š | Mastering dude & owner of https://t.co/1UxxrrnN39 Maker of lists, list creator, putter of things in an order, arranger of items. | 939 |
| itszlulubxtch | Lulu ā„ | 9.17.70 - 10.15.15 | 760 |
| SteveBoccone | Steve Boccone | Online Marketing, PR, Rep Mgmt, Strategy & Web Design / Development, APPs https://t.co/22l9zLFZFK, https://t.co/4TRNlHPugq, https://t.co/zh4Rt6pM2G | 610 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Intuit | Intuit | The global financial technology platform that powers prosperity for the people and communities we serve with @TurboTax, @CreditKarma, @QuickBooks & @Mailchimp | 32,665 |
| AJC4others | Allen J Cannon #Voter Education Never Ends | For others, notš°not fame, If we want people to do the right thing START w/ fearless accountability. BE YOUR best & not FOR SALE! #CannonFireNJ2022.com | 20,361 |
| HMSHAKIRABDULL1 | H. M. SHAKIR ABDULLAH | - | 5,008 |
| UnitedSewing | Mary Ruth Shields | My focus is on building productive relationships in fashion, business and life. Here's what I think you should know. | 1,999 |
| SteveBoccone | Steve Boccone | Online Marketing, PR, Rep Mgmt, Strategy & Web Design / Development, APPs https://t.co/22l9zLFZFK, https://t.co/4TRNlHPugq, https://t.co/zh4Rt6pM2G | 1,806 |
| crazyredranting | Crazy Redhead | Manager of Chaos Doing whatever needs to be done. THE official cool mom of the SBS | 1,586 |
| pattysuemcm | patty | - | 1,496 |
| WandrMe | Seth Miller | Aviation journalist specializing in #IFEC, #Loyalty, #PaxEx. | 1,320 |
| Mr_AIpha | Michael L Irizarry | #Day1 XII XXVII XCI #Yeti | 1,250 |
| DanShike | Dan Shike š | Mastering dude & owner of https://t.co/1UxxrrnN39 Maker of lists, list creator, putter of things in an order, arranger of items. | 932 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| SL17937093 | - | 14 |
| GuillermoMor202 | A beautiful world of #realestate & #people | 6 |
| omfgitsjeff | Black Lives Matter. Art Director, Graphic Designer, Illustrator Trying to use my powers for good. | 5 |
| rmr1020 | - | 4 |
| Patrickoach_ | Bringing BIG Data to local firms- Manager of Partnerships at ADP | 4 |
| HMSHAKIRABDULL1 | - | 3 |
| ScrippsFin | Scripps Financial Services LLC, your local financial expert #SanDiegoTaxPro #EnrolledAgent #IRS #CPA #AICPA #EA | 3 |
| bob_stoss | - | 3 |
| AJC4others | For others, notš°not fame, If we want people to do the right thing START w/ fearless accountability. BE YOUR best & not FOR SALE! #CannonFireNJ2022.com | 2 |
| annekryan | Christ-Follower, Wife, Mother, and Conservative. | 2 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1639339056772284434 | @QBCares Do you really care???? @QBdoesnotCare | 1 |
| 1639332784828186630 | @QBCares intuit couldnāt resolve the issue in a month!!! So these genius guys invented a way to resolve itā¦ by marking it āRESOLVED ā @QBdoesnotCare | 1 |
| 1639326968461008896 | .@QuickBooks @QBCares @IntuitAccts .@sasongoodarzi We pay for the Payroll Contractor feature and it doesn't work and your support team is inept. Two hours of my life I can't get back ā¦ | 1 |
| 1639315477985107970 | ā¦@QBCaresā© Great way to resolve the issue https://t.co/vKMIByUI5f | 0 |
| 1639310322946170880 | @QBCares Can your team resolve the issues? Or just be here on this platform!! | 0 |
| 1639311025081139202 | @QBCares your genius engineers canāt figure out how to add an employee to the account!!! They have been working on it for over a month!! Wasted hours talking to customer ā¦ | 0 |
| 1639311739987607553 | @QBCares should be @QB doesnāt care### | 0 |
| 1639312756313669639 | @QBCares Would it make any difference if you are not available at all @QB doesnāt care | 0 |
| 1639315029936816139 | @QBCares wasting more time talking to you!! Just found out you guys marked the case closed !! So never have to work on it!!! Shame on you!! @QBdoesnotCare | 0 |
| 1639326535793651712 | ā¦@QBCaresā© is this how you resolve the issues??? By closing the case? https://t.co/nkxtkIO9CQ | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1638922548783239168 | Today I learned that Incognito Mode on a web browser will "prevent cloud traffic" on my account. Needless to say, I'm still hoping for real answers from @QBCares, because today's ā¦ | 6 |
| 1638923639390359552 | @QBCares Also of note, if you agree to screen share and show the QB team the errors, they'll send you to a website with an invalid SSL cert and tell ā¦ | 5 |
| 1639362547064135710 | @QBCares what is this trashā¦? They canāt figure it out so they just abandon eh? š worst customer support Iāve ever encountered. https://t.co/U8eDFKbftE | 1 |
| 1639329143992242176 | @QBCares The DM button is there but when I click it and type out a message it fails to send. I'm on desktop, so there's not a connection issue or ā¦ | 1 |
| 1639326968461008896 | .@QuickBooks @QBCares @IntuitAccts .@sasongoodarzi We pay for the Payroll Contractor feature and it doesn't work and your support team is inept. Two hours of my life I can't get back ā¦ | 1 |
| 1641078919724933122 | Can I please get an update on case 1597095481 @QBCares. It's been more than 1 business day and I need access to my account asap. Thanks. | 1 |
| 1639320965883756544 | @QBCares Just tried to DM you and the message fails to send every time =-| | 0 |
| 1639311025081139202 | @QBCares your genius engineers canāt figure out how to add an employee to the account!!! They have been working on it for over a month!! Wasted hours talking to customer ā¦ | 0 |
| 1639311739987607553 | @QBCares should be @QB doesnāt care### | 0 |
| 1639312756313669639 | @QBCares Would it make any difference if you are not available at all @QB doesnāt care | 0 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #quickbooks | 2 |
| #quickbooksdown | 2 |
| #customerservice | 1 |
| #nope | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @qbcares | 74 |
| @quickbooks | 15 |
| @qbdoesnotcare | 6 |
| @intuitaccts | 4 |
| @quickbooksuk | 4 |
| @annekryan | 3 |
| @intuit | 2 |
| @sl17937093 | 2 |
| @sasongoodarzi | 2 |
| @qb | 2 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
12
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| š | 2 | folded_hands |
| š± | 2 | face_screaming_in_fear |
| š¤¦āāļø | 2 | man_facepalming |
| š° | 1 | money_bag |
| š | 1 | thumbs_up |
| š | 1 | face_with_tears_of_joy |
Emoji Groups
| Emoji Group | Count |
|---|---|
| People & Body | 5 |
| Smileys & Emotion | 3 |
| Objects | 1 |
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