Rb__sa - Tweet Data Analysis
Tweets Analysis - Keyword: @Rb__sa
Published March 8, 2023
Overview
Tweets covering
9 days
Latest tweet was on
2023-02-18
Earliest tweet was on
2023-02-08
Total number of tweets analysed
269
Average age of authors' accounts
8 years
Summarization
There is a discussion about private banking with FNB, the usefulness of private bankers, customer service, and customer experience with unfriendly automation of customer service. Despite some frustrations, Rb__sa is acknowledged for being helpful with the customer service inquiries.
Topic Modeling
- Private parts banking
- Business Banking
- Customer Service
- Tech/Automation
- Unisa Registrations
Emotional Analysis
The emotions expressed in these tweets range from disappointment, sadness, outrage, disgust, and gratitude. People seem to be disappointed with the response of @Rb__sa and their private bankers, as well as with the levels of incompetence and obstructive abuse at @unisa. They are also outraged and disgusted by the dangers of trusting too much to tech/automation and cutting actual humans out. On the other hand, people are grateful for the help they have received from @Rb__sa and are wishing that everyone was as quick and efficient as them.
Trend Analysis
- Banking issues with FNB and Private Part banking
- Delayed responses to customer tweets/issues
- Replacing humans with automation
- Comedy/Humor
- Positive customer experiences
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
25
9% of total
Number of Original tweets
53
19% of total
Number of tweets that were Quotes
4
1% of total
Number of tweets that were Replies
188
69% of total
Number of tweets that contain Hashtags
11
4% of total
Number of tweets that contain Mentions
269
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 140 |
| Twitter for iPhone | 86 |
| Twitter Web App | 42 |
| Twitter for iPad | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Karabo_Mokgoko | Karabo Mokgoko 🦄🌞 | 🪬Positive Vibes Only⚡️Digital Entrepreneur & Brand influencer• Trendsetter• Globetrotter• SA’s Top most followed 💌 hello@karabomokgoko.co.za | 2,334,490 |
| kaylenciaga | motso. | The world is yours. https://t.co/OMlvX6wUpA | 77,468 |
| IvynSambo | Ivyn Sambo | Student Investor| Financial Education Content Creator | Youtuber 🇿🇦& Podcaster🎙️ | LL.M Candidate & Law Graduate| 📧 contact@ivynsambo.co.za | 59,655 |
| OOhnuh | ROYAL PRIESTHOOD 👸👑♥️ | 1 PETER 2:9 https://t.co/9UnkdbK5uK Enigmatic💎 LEO♌🦁 | 53,502 |
| Ayanda_mthatha | NdingumXhosa | MaGxarha Ibomvana Elihle | 51,898 |
| PulengCf | Blue Army | Yah neh! | 50,685 |
| MuloiwaThendo | Thendo Muloiwa | Eudaimonia is the end goal. Software Engineer IG:MuloiwaThendo #AskThendo #TravelingThendo Bless Oli ❤️🕊️ TUKS 📧Twitter@ThendoMuloiwa.co.za | 42,395 |
| nonitheotiginal | Innocentia Masina | https://t.co/aGsSe73V9o shop some of my preloved items on my Yaga store 😘❤️😘 | 33,531 |
| EMEnou37 | M Nicholas Bee | IT Assistant & Administrative Officer @NyangaHigh | #EWEnje™ The hustle never ends | 15,840 |
| Azania_Umoja | Mondli Dube | ⚖️ | Marxist - Leninist| Azanian | Philanthropist | Human Rights Activist | Free-Palestine 🇵🇸 |No-Facebook Account| @kaizerchiefs | @PSG_inside | 11,988 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Karabo_Mokgoko | Karabo Mokgoko 🦄🌞 | 🪬Positive Vibes Only⚡️Digital Entrepreneur & Brand influencer• Trendsetter• Globetrotter• SA’s Top most followed 💌 hello@karabomokgoko.co.za | 2,314,489 |
| Ayanda_mthatha | NdingumXhosa | MaGxarha Ibomvana Elihle | 30,145 |
| OOhnuh | ROYAL PRIESTHOOD 👸👑♥️ | 1 PETER 2:9 https://t.co/9UnkdbK5uK Enigmatic💎 LEO♌🦁 | 26,328 |
| PulengCf | Blue Army | Yah neh! | 17,782 |
| iam_Itumeleng | Sir Itumeleng | I'm not on Facebook 🚫 Liverpool🔴 #YNWA | 11,848 |
| nonitheotiginal | Innocentia Masina | https://t.co/aGsSe73V9o shop some of my preloved items on my Yaga store 😘❤️😘 | 11,796 |
| _Boiketlo | Magolide | Golden Soul ° Heart of Gold° Wait till you meet me° | 11,534 |
| Azania_Umoja | Mondli Dube | ⚖️ | Marxist - Leninist| Azanian | Philanthropist | Human Rights Activist | Free-Palestine 🇵🇸 |No-Facebook Account| @kaizerchiefs | @PSG_inside | 9,823 |
| sbu_sibusiso11 | SN | UNISA 📚PR practitioner .Each person must live their life as a model for others.//Arsenal 🔴⚽kulunghisa trading & project. | 7,675 |
| Itume1eng | Bari e senang nyoko! | Six Times Boyfriend Of The Year || Own Life quarterback | 5,735 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| TopEditorInt | Three iconoclastic editors holding all to account. Anonymity = safety & freedom to speak. Proud supporters of Sakeliga & OUTA. | 13 |
| OJay_Lets | I am, by nature,an honest person|Criminal justice and forensic investigation graduate 👩🎓|God above everything ♥️|Isaiah 60:22 🙏 | 5 |
| Mercie001 | optimistic | 5 |
| GiHwanKim11 | - | 4 |
| SindiM123 | - | 4 |
| olix001 | Don't ask,and i won't mind | 4 |
| about_eve_ | Was almost defeated | 4 |
| KeoMab01 | - | 4 |
| 1010KeNy | Born in 1995 in Nyeri, Kenya .I am the first born in a family of four.I am a tall and a black, like adventure and am taking a Bachelor of … | 4 |
| riaanboshoff | Really not very good at bio's.... | 4 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1623583872473604097 | It seems that nationwide @MTNza @MTNzaService & @CellC @CellC_Support have crashed their systems to a greater or lesser degree. This is according to @FNBSA whose entire @FNBConnect network has been … | 1 |
| 1626599614236495883 | @Rb__sa someone who owes me money reversed an ewallet they had sent? May I please be assisted? | 1 |
| 1623935932809490433 | @Rb__sa how do I refinance my car with FNB? My car is currently financed with another bank… | 1 |
| 1625112147796582401 | @Rb__sa @FNBSA what’s going on?! Been experiencing this since yesterday. https://t.co/QkN1eld5A3 | 0 |
| 1625086574709841929 | @Rb__sa Just responded with the details. | 0 |
| 1625083989756153858 | @thokozaniphiri6 @Rb__sa It's been a while | 0 |
| 1625083428084359170 | @Rb__sa The number of failures by the misnamed "secure chat" has risen again. That service is an unqualified failure & an utter waste of time, effort, cost & manpower! | 0 |
| 1625080620782174209 | @Rb__sa Dear FNB my issue is still not resolved, what must i do? go to a branch and demand answers? | 0 |
| 1625079348792291329 | @Rb__sa @SikoFezekileG Same here too am still waiting😊 | 0 |
| 1625078627153940480 | @Rb__sa Thank you 🙏🏼 | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1625223088731217921 | @Rb__sa Please explain Private parts banking https://t.co/KOrdf6mnga | 15 |
| 1623356349437411334 | @Rb__sa Don’t worry I am happy just using FNB for business banking only! | 3 |
| 1626166241978097665 | @Rb__sa @BinweA RB, she has been tweeting about her experience for months, only now you respond? Disappointing | 3 |
| 1626166965285838849 | @Rb__sa @BinweA Saddens you? You should be outraged and disgusted. CS | 2 |
| 1623960569727311875 | @Rb__sa But your private bankers are still useless. Actually you don't have private bankers | 2 |
| 1625755969396391937 | @TopEditorInt @unisa @Vodacom111 @MTNzaService @CellC_Support @FNBSA @Rb__sa To think that you could once upon a time register at unisa by post... | 2 |
| 1625140237113368578 | @Rb__sa You don’t need any extra info , my question was is in my first tweet ? | 1 |
| 1626184282157744128 | @Rb__sa @BinweA It's late bro... | 1 |
| 1626155577196806145 | @Zsav8or @FNBSA @Rb__sa oh honey thank you so much but I never want to engage with these people ever again. just going to do my job and be a journalist … | 1 |
| 1625771231977906176 | @Rb__sa Bots running your social media? This was merely a warning about the dangers of trusting too much to tech/automation and cutting actual humans out. The cost-benefit of this may … | 1 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #lovefnb | 2 |
| #fnb | 1 |
| #millennialclients | 1 |
| #capitec | 1 |
| #ebucks | 1 |
| #nationalpizzaday | 1 |
| #rhodurban | 1 |
| #sona2033 | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @rb__sa | 272 |
| @fnbsa | 66 |
| @tmokotjo77 | 11 |
| @cellc_support | 8 |
| @mtnzaservice | 7 |
| @sikofezekileg | 6 |
| @lindaschalk | 5 |
| @celliersj1 | 5 |
| @binwea | 5 |
| @topeditorint | 5 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
35
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 16 | rolling_on_the_floor_laughing |
| 😭 | 8 | loudly_crying_face |
| 😂 | 8 | face_with_tears_of_joy |
| 😁 | 8 | beaming_face_with_smiling_eyes |
| 😔 | 5 | pensive_face |
| 💖 | 5 | sparkling_heart |
| ☹️ | 4 | frowning_face |
| 😊 | 3 | smiling_face_with_smiling_eyes |
| 😆 | 3 | grinning_squinting_face |
| 😫 | 2 | tired_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 81 |
| People & Body | 12 |
| Symbols | 1 |
| Objects | 1 |
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