RHBGroup - Tweet Data Analysis
Tweets Analysis - Keyword: @RHBGroup
Published April 7, 2023
Overview
Tweets covering
8 days
Latest tweet was on
2023-03-30
Earliest tweet was on
2023-03-22
Total number of tweets analysed
35
Average age of authors' accounts
9 years
Summarization
There have been 88 submissions, totalling RM24,889.28, with 89% on MyMaybank and 98% for Facebook ads. 91% have received 0 notifications, 86% reported to their banks, and 98% have yet to receive refunds. There are complaints about MyMaybank losing money and RHBGroup's lazy banking, with some issues with their systems and website functionalities. Some users have trouble with transactions and account access, with one user unable to make an appointment online.
Topic Modeling
- Banking issues with @MyMaybank, @RHBGroup, @CIMBMalaysia, and @CIMBNiaga
- Concerns about losing money and refunds
- Customer service problems, including long SLAs, system shutdowns, and difficulty accessing accounts
- Requests for information and assistance from banks and other organizations such as @BNM_official and @Shell
- Requests for technical support and information about bank systems and services
Emotional Analysis
The tweets express a range of emotions including frustration, anger, confusion, and concern. Many users are expressing frustration with the customer service and response time from banks like RHBGroup and MyMaybank. Some are angry about issues such as losing money, sexual harassment at the workplace of the boss of MyMaybank, and the inability to access their funds while traveling abroad. There is also confusion expressed regarding the different functionalities and sites of RHBGroup, as well as concerns about the security and technological issues with online banking platforms.
Trend Analysis
- Concerns over losses and refunds from @MyMaybank and @RHBGroup
- General complaints about banking services from @RHBGroup
- Questions about online banking functionalities from @RHBGroup
- Comments and mentions of other banks and financial institutions such as @CIMBMalaysia, @Petronas, and @Shell
- Requests for assistance and information from @RHBGroup
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
5
14% of total
Number of Original tweets
16
45% of total
Number of tweets that were Quotes
1
2% of total
Number of tweets that were Replies
15
42% of total
Number of tweets that contain Hashtags
1
2% of total
Number of tweets that contain Mentions
35
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for iPhone | 15 |
| Twitter Web App | 10 |
| Twitter for Android | 9 |
| Twitter for iPad | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ruffleseed | 𝙆𝙀𝙉 🪐 | Co-Founder at The Learning Curve (@stemtrooper), Airgro (@airgrofarms) & Parti Aspirasi Sains Malaysia (@PASSPusat) #GengSains🪐 | 16,883 |
| Dick_Lopez77 | Dick | Just a guy | 2,134 |
| broaliii | Arden | AIA / Asst. Unit Manager / Arden Group | 1,256 |
| ownismm | own | - | 1,050 |
| amirridzuan | riri / wonyoungzoner | darkside acc xxx | 891 |
| Nazyahya90 | Naz yahya | Lifestyle | 850 |
| runzuerun | Zue | Bangsa Nike, teh tarik dan twitter. I run to forget & I read to distract. Tweeting personal views..n just randomness.. | 794 |
| EzzadEdzral | E|E 🇲🇾 | Dah 30. Si Kening Tebal. [Social Media : EzzadEdzral] | 671 |
| netster23 | 𝔣𝔲𝔦 𝔣𝔞 | Student now and forever! I like smart people on Twitter, the people I've been following are incredible people. iPad Pro only since 2017 💕 | 629 |
| emilianaadam | 𝐄𝐦𝐢𝐥𝐢𝐚𝐧𝐚 𝐀𝐝𝐚𝐦. | I tweet random and I rant sometime (+ digital diary) 𓍯🤍 | 628 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Dick_Lopez77 | Dick | Just a guy | 4,993 |
| srrshah | srrshah | johorean | married | 1,763 |
| DingAtikah | Fabian Ding Atikah | IKA 🍒 🦄 نور عتيقة جعفر 🇹🇷🕋🇸🇦 33 years old 🗝️ Subang Jaya, Malaysia 🇲🇾 ikasophiaikaazzahra@gmail.com | 1,578 |
| xxxLah | FFF_ | The matter isn’t accurate enough to be proven. | 1,486 |
| netster23 | 𝔣𝔲𝔦 𝔣𝔞 | Student now and forever! I like smart people on Twitter, the people I've been following are incredible people. iPad Pro only since 2017 💕 | 1,276 |
| ownismm | own | - | 930 |
| Nazyahya90 | Naz yahya | Lifestyle | 818 |
| ruffleseed | 𝙆𝙀𝙉 🪐 | Co-Founder at The Learning Curve (@stemtrooper), Airgro (@airgrofarms) & Parti Aspirasi Sains Malaysia (@PASSPusat) #GengSains🪐 | 664 |
| nurudin_albakri | dino | A football enthusiast. Full time writer & freelance football commentator #CFC #Internazionale | 497 |
| runzuerun | Zue | Bangsa Nike, teh tarik dan twitter. I run to forget & I read to distract. Tweeting personal views..n just randomness.. | 387 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| zakwan03 | ❤NZ ||| Affordable & comfortable Homestay at strategic location in Kuching 👇 | 4 |
| broaliii | AIA / Asst. Unit Manager / Arden Group | 3 |
| m4shimoro | - | 3 |
| Dick_Lopez77 | Just a guy | 2 |
| Blightykid | Love my Family | Travel is an education | Mountains heal the mind | Sport releases your true potential | Humour is therapeutic | Life is amazing | 2 |
| DingAtikah | IKA 🍒 🦄 نور عتيقة جعفر 🇹🇷🕋🇸🇦 33 years old 🗝️ Subang Jaya, Malaysia 🇲🇾 ikasophiaikaazzahra@gmail.com | 2 |
| IsmailAmair | @marakstrategi MARAK STRATEGI SDN BHD (772539-V) @tenang2sahaja Pemerkasaan Rancangan Eko-sistem Falsafah Ekonomi Rakyat @preferakyat | 1 |
| netster23 | Student now and forever! I like smart people on Twitter, the people I've been following are incredible people. iPad Pro only since 2017 💕 | 1 |
| xxxLah | The matter isn’t accurate enough to be proven. | 1 |
| srrshah | johorean | married | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1641321977511288832 | 88 Submissions so far, totalling RM24,889.28: - 89% is on @MyMaybank (Others @RHBGroup, @bigpaymeapp, @CIMBMalaysia, @MYHongLeong) - 98% is for @facebook Ads - 91% received 0 notifications (SMS, Call, OTP, … | 33 |
| 1641402054760611841 | WTF is going on at @MyMaybank!? People LOSING MONEY!? WTF? Get your cash out ASAP. And the boss is ex @RHBGroup's Dato’ Khairussaleh Ramli!? He literally had office groomers/sexual predators … | 8 |
| 1640756164068777984 | @anwaribrahim FDI MONETARI untuk @MarakStrategi tidak rumit cuma bila sudah dapat semua dokumen sokongan untuk memulakan transaksi maka jika @ahmadmaslan tidak sempat uruskan pemudahcara maka boleh dibantu oleh @scheekeong untuk … | 1 |
| 1641410744586756097 | @RHBGroup Hi, call x dpt ni lagu mana | 0 |
| 1638784900294926337 | @RHBGroup settled. thanks! | 0 |
| 1639325973928906754 | @RHBGroup sistem shutdown? | 0 |
| 1639194252948414466 | Hi @RHBGroup, i attempted to make an ATM transaction but the card got rejected and the screen showed “Transaction Cancelled”. Why eh? 😔 | 0 |
| 1639166410562879489 | hi @RHBGroup platform perbankan baru yang dekat web ni kan, macam mana kita nak save transaction yang kita dah buat? sbb dkt yang lama kita boleh save as pdf every … | 0 |
| 1638887466332745730 | Please contact to know more about my existence as Fabian Ding Atikah @CIMBNiaga @MyMaybank @BNM_official @exxonmobil @ExxonMobil_EU @Shell @anwaribrahim @jpmgov_ @Petronas @Shell @Shell_USA @OCBCBank @RHBGroup @SwissBankingSBA @jpnhqofficial @leehsienloong @jokowi @WSJ … | 0 |
| 1638861233901420547 | @CIMBNiaga @Petronas @exxonmobil @ExxonMobil_EU @Shell @BNM_official @MyMaybank @anwaribrahim @jpmgov_ @leehsienloong @jokowi @OCBCBank @RHBGroup @Chevron @Cessna @Beechcraft @RTErdogan @rterdogan_ar @EmineErdogan @FBI @CIA @realDonaldTrump @KamalaHarris @KingSalman @HHShkMohd | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1641321977511288832 | 88 Submissions so far, totalling RM24,889.28: - 89% is on @MyMaybank (Others @RHBGroup, @bigpaymeapp, @CIMBMalaysia, @MYHongLeong) - 98% is for @facebook Ads - 91% received 0 notifications (SMS, Call, OTP, … | 21 |
| 1641402054760611841 | WTF is going on at @MyMaybank!? People LOSING MONEY!? WTF? Get your cash out ASAP. And the boss is ex @RHBGroup's Dato’ Khairussaleh Ramli!? He literally had office groomers/sexual predators … | 12 |
| 1641402885006307328 | @MyMaybank @RHBGroup Context: https://t.co/KzswkdvKeV | 2 |
| 1638476206944436225 | @RHBGroup SLA 30 days? OMG such a lazy banking in this country.. Previously 14 days and now became 30 days. What the wrong with you guys? | 1 |
| 1641410744586756097 | @RHBGroup Hi, call x dpt ni lagu mana | 0 |
| 1638861233901420547 | @CIMBNiaga @Petronas @exxonmobil @ExxonMobil_EU @Shell @BNM_official @MyMaybank @anwaribrahim @jpmgov_ @leehsienloong @jokowi @OCBCBank @RHBGroup @Chevron @Cessna @Beechcraft @RTErdogan @rterdogan_ar @EmineErdogan @FBI @CIA @realDonaldTrump @KamalaHarris @KingSalman @HHShkMohd | 0 |
| 1639325973928906754 | @RHBGroup sistem shutdown? | 0 |
| 1639194252948414466 | Hi @RHBGroup, i attempted to make an ATM transaction but the card got rejected and the screen showed “Transaction Cancelled”. Why eh? 😔 | 0 |
| 1639166410562879489 | hi @RHBGroup platform perbankan baru yang dekat web ni kan, macam mana kita nak save transaction yang kita dah buat? sbb dkt yang lama kita boleh save as pdf every … | 0 |
| 1638887466332745730 | Please contact to know more about my existence as Fabian Ding Atikah @CIMBNiaga @MyMaybank @BNM_official @exxonmobil @ExxonMobil_EU @Shell @anwaribrahim @jpmgov_ @Petronas @Shell @Shell_USA @OCBCBank @RHBGroup @SwissBankingSBA @jpnhqofficial @leehsienloong @jokowi @WSJ … | 0 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #michelleyeoh | 1 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @rhbgroup | 37 |
| @mymaybank | 8 |
| @anwaribrahim | 4 |
| @bnm_official | 4 |
| @shell | 3 |
| @bigpaymeapp | 2 |
| @cimbmalaysia | 2 |
| @myhongleong | 2 |
| 2 | |
| @marakstrategi | 2 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
5
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😒 | 1 | unamused_face |
| 😔 | 1 | pensive_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 2 |
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