Tweets Analysis - Keyword: @RokuSupport
Overview
Total number of tweets analysed
108
Earliest tweet was on
2023-03-15
Latest tweet was on
2023-03-24
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
The tweets cover various issues related to Roku and its apps, including problems with the CBS app, Netflix crashing or being slow to load, audio being out of sync with video on the March Madness app, difficulty in contacting Roku support, and an auto-renewal charge for a subscription. Some users received quick and helpful assistance from Roku support, while others had trouble getting through or received unsatisfactory responses. There are also some unrelated tweets and complaints about the company's support and political leanings.
Topic Modeling
- CBS app not working for live video
- Concerns with various apps and services on Roku
- Netflix issues with Roku
- Difficulty in reaching Roku customer support
- Miscellaneous comments and complaints
Emotional Analysis
There is a mix of frustration, confusion, and dissatisfaction expressed in these tweets regarding issues with Roku and various apps such as CBS, Netflix, and March Madness Live. Some users are experiencing technical difficulties with the apps and are seeking help from RokuSupport, while others are expressing grievances such as lack of support or issues with auto-renewal charges. There are also some sarcastic and humorous interactions with the support team. Overall, the tone of the tweets is generally negative with a sense of annoyance towards the issues faced.
Trend Analysis
- CBS app not working for live video
- Issues with various apps on Roku, including Netflix and March Madness Live
- Inquiries about refunds and charges for subscriptions
- Difficulties contacting Roku customer support, including long wait times and non-functional chat/email systems
- Some negative comments towards Roku and their support
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
53
Percentage of total tweets
49%
Number of tweets that contain Mentions
108
Percentage of total tweets
100%
Number of tweets that were Replies
55
Percentage of total tweets
50%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
5
Percentage of total tweets
4%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 61 |
| Twitter for Android | 22 |
| Twitter Web App | 18 |
| Twitter for iPad | 7 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| we_dems | @DEMS VOTE WE WIN | bringing normal back to US. | 63,381 |
| MacGenio | MacGenio👨🏻💻 | #Cultech Host / Digital Activist / Tech Influencer / @Apple Evangelist | 10,537 |
| Stephen_Lay | SLAY Illustrations & comics | Random musings & art. Mirror Image is a non-award winning cartoon strip. Also do political cartoons, and illustrations. yadda yadda | 6,643 |
| crgsx522 | CrssSsss | US Army vet, mom, Grantifa, RN(retired) #blueWave/🏳️🌈friendly 🚫 LISTS for me▪️ Lifelong Dem▪️#FBR #BLM🚫DMs BanAssaultRiflesNOW | 6,566 |
| TheBoldPursuit | TheBoldPursuit® | Writer/Gardener/Publisher/Family Caregiver. Mom to 2 fiesty house panthers and a sweet tuxie (website on hiatus) #strongertogether 🌊 | 6,276 |
| chefraven | KZP | Mastodon: chefraven@sfba.social #Atheist. 🚫DMs - will block. #Springsteen #SFGiants #SJSharks. #EvernoteExpert Biz acct: @amethystprdtvty | 4,761 |
| Roadeyez | J Honkala | #ConstanceMotion #MCGA 🙏🇺🇸❤️🇫🇮💙🇨🇦#Guitarist #Finland #MakeMusicRealAgain ...Suit Free & Liberal Spell Checked, English is my 2nd Language Karen | 4,026 |
| tonichelleak | Toni Reitter | Alaska Grown. Photographer. #Iditarod/Mushing, #FigureSkating, #49ers Football, #Disney & #Travel. #MusherTwitter Opinions are my own. CoHost for @MushingRadio | 3,619 |
| BGSULady | BGSU Lady😷 | If you can't make the world a better place, don't screw it up for anyone else.❤️🐶 Dogs/coffee/foodie/Survivor/B&B/YR/VoteDem/I Love&miss my pup💔Mask&Vax | 2,551 |
| theirishokie | A.D. Conaway 🇺🇸🇮🇪 | 🅱️🅾️🅾️MER #OU #Politics #Thunder #WashingtonCommanders #Nats #Irish ☘️ Proud American🇺🇸 #Democrat 🌊 #2ndAmendment #CommonSenseGunLaws #Resist #FBR #OPLive | 2,351 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| we_dems | @DEMS VOTE WE WIN | bringing normal back to US. | 77,767 |
| crgsx522 | CrssSsss | US Army vet, mom, Grantifa, RN(retired) #blueWave/🏳️🌈friendly 🚫 LISTS for me▪️ Lifelong Dem▪️#FBR #BLM🚫DMs BanAssaultRiflesNOW | 6,639 |
| TheBoldPursuit | TheBoldPursuit® | Writer/Gardener/Publisher/Family Caregiver. Mom to 2 fiesty house panthers and a sweet tuxie (website on hiatus) #strongertogether 🌊 | 5,698 |
| htsosie2010 | Harlan Tsosie | loves to promote and market events in his hometown of Page,Arizona! lived in Lawrence Kansas for a year Rock Chalk JayHawks Go KU! | 5,000 |
| OrganizationTao | The Anticorruption Organization (TAO) | Anti corruption organization | 5,000 |
| atlantaoly | Maryanne Kehoe | Focusing on communications issues regarding the Olympic Games. "Nobody Wins Solo." 99 percent success rate in predicting winning Olympic Bids. | 4,998 |
| Stephen_Lay | SLAY Illustrations & comics | Random musings & art. Mirror Image is a non-award winning cartoon strip. Also do political cartoons, and illustrations. yadda yadda | 4,597 |
| justinrayharvey | justin harvey | Owner/host of the justinharvey show USA martial arts Hall of Famer martial arts radio show host of the year 2015 https://t.co/gCfcpKGFIn Masters HOF 2016 | 4,397 |
| Roadeyez | J Honkala | #ConstanceMotion #MCGA 🙏🇺🇸❤️🇫🇮💙🇨🇦#Guitarist #Finland #MakeMusicRealAgain ...Suit Free & Liberal Spell Checked, English is my 2nd Language Karen | 4,358 |
| SameOldNancy | Nancy | “God can't give us peace and happiness apart from Himself because there is no such thing.” ~ C. S. Lewis. Joined Twitter in 2009. | 4,164 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| theMerith | Tweeting via @ssucce lurking and learning at @DrM@ohai.social | 4 |
| CindyBBATSB | living large #Baseball atta Boy⚾️ | 4 |
| GracieOB224 | Equestrian, Fox hunting, OTTB, Animal hoarder. Biomedical engineering Vanderbilt ‘04 JD/MD Duke ‘10 | 3 |
| ManAndDog64 | Banned again. Rangers fan , caravaner. I don't make spelling mistakes I have dyslexia. | 3 |
| plummlet | Aaron Charles Rodgers. | 3 |
| OldMomBro | - | 3 |
| HoneBIs | Honey to the Bee~That's You for Me. | 2 |
| TheBoldPursuit | Writer/Gardener/Publisher/Family Caregiver. Mom to 2 fiesty house panthers and a sweet tuxie (website on hiatus) #strongertogether 🌊 | 2 |
| MichaelPlaysGit | Judge/Civilian Patrol, LASD, Ret. CA to Texan. Musician-guitars are mine. No DMs. Be rude, get blocked. Husband, Dad, Grandpa. #Patheads #PutThatInYourPipe | 2 |
| we_dems | bringing normal back to US. | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639132665088712704 | @RokuSupport No it’s only Netflix! I’ve deleted and redownloaded but it is constantly freezing and it messes the whole tv up and I can’t turn it off or anything. | 0 |
| 1636840832291708929 | @RokuSupport Why am I paying for Ryukyu channel and I don’t have access to the channels I wanna watch it wants me to sign up for another fee. I’m already paying for it. | 0 |
| 1636606386879471616 | @RokuSupport how come when i try to connect my roku to wifi it wont connect to the wireless? EVERYTHING is connected in my house to my wifi but no matter how many times i restart both things, it wont connect. & my roku is located above my router, so its not a distance issue. | 0 |
| 1636724768887177221 | @Ask_Spectrum @tonedef0922 ALWAYS problems! I’m having the same problems. The spectrum app and @RokuSupport do not play nice with one another. Do you by chance have a streaming stick? | 0 |
| 1636759471560032256 | @RokuSupport why is ESPN+unavailable through your service but working when bought directly through ESPN? | 0 |
| 1636763529276719105 | @JohnWThomasJR3 @Roku @RokuSupport #GoWokeGoBroke | 0 |
| 1636775677788827650 | @RokuSupport what happened to Kenny vs Spenny? | 0 |
| 1636776281923633163 | @RokuSupport Thanks so much Roku 🙏 it is now taken care of. Huge thank you to Harvey from the billing team for being great to work with. | 0 |
| 1636803278318215168 | @RokuSupport No support on your side | 0 |
| 1636810810076057600 | @RokuSupport I’m guessing you’re Twitter Account maintainer is still stuck in traffic? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1636406149925814286 | @cbs @RokuSupport why is the cbs app not working for live video? | 2 |
| 1637351923983450113 | @watchdogsgame @Sony @Microsoft @skullcandy @nudetiktokgirls @tiktok_us @twiitterhub @Pornhub @netflix @RokuSupport @TheRokuChannel @tiktokcreators https://t.co/1QcuQA1WUO | 1 |
| 1638426302746361856 | @RokuSupport I have a ROKU TCL TV. Netflix crashes or is sluggish - most of the time it’s not possible to watch it. Before I cancel my Netflix subscription, is there anything that can fix this problem? | 1 |
| 1637517861844406275 | @RokuSupport I don’t have a Roku , read my question again. | 1 |
| 1638596109554843654 | @RokuSupport @GracieOB224 Holy crap, talk bout some quick and unexpected service. Hahah🤣😂🤣😂 | 1 |
| 1638597957070061568 | @jtbrewscrime @RokuSupport Impressive. I’m gonna try that next time I need to get through to flyxo 🤣🤣 | 1 |
| 1636151027094405120 | @RokuSupport Each email attempt has received an “oops… something went wrong on our end” message. The chat function on your site is also not functional. Is there any way to actually contact you? | 1 |
| 1638698575977910272 | @RokuSupport No error message! Every other app works. Netflix lets me open it, log in, but within ~30 seconds it starts glitching/slowing down then fully quits back to the main Roku title page | 1 |
| 1636551948328378371 | @RokuSupport Could I have some assistance in refunding a charge for a subscription? It auto-renewed, and I forgot to cancel it. Please help! | 1 |
| 1636139877673709573 | @RokuSupport why is the audio on the March madness live app so far ahead of the picture. I hear what's going to happen then see it 15 seconds later | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #roku | 7 |
| #wtf | 2 |
| #thenevers | 1 |
| #gowokegobroke | 1 |
| #firestick | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @rokusupport | 108 |
| @roku | 13 |
| @therokuchannel | 5 |
| @itvx | 2 |
| @nlp318 | 1 |
| @rokuuk | 1 |
| @hbomax | 1 |
| @jtbrewscrime | 1 |
| @gracieob224 | 1 |
| @discoveryplus | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
17
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 4 | rolling_on_the_floor_laughing |
| 😂 | 2 | face_with_tears_of_joy |
| 😭 | 2 | loudly_crying_face |
| 🌚 | 1 | new_moon_face |
| 🙁 | 1 | slightly_frowning_face |
| 😩 | 1 | weary_face |
| 🤦🏽♀️ | 1 | woman_facepalming_medium_skin_tone |
| 🤬 | 1 | face_with_symbols_on_mouth |
| ☹️ | 1 | frowning_face |
| 👎🏻 | 1 | thumbs_down_light_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 15 |
| People & Body | 3 |
| Travel & Places | 1 |