Samsung Support US
Hi! Our team is here to help with questions & to provide the latest information on any Samsung products sold in the US - 24 hours a day, 7 days a week.
178,218
Followers
31,017
Following
564,103
Tweets
0.3
Avg Engagement
1,208
Listed
No
Verified
Account Overview
What This Report Covers
This comprehensive analysis examines @SamsungSupport's Twitter/X presence across multiple dimensions. We analyze tweet content, engagement patterns, audience demographics, posting habits, and network connections to provide actionable insights about this account's social media strategy and influence.
Account Classification
- Account Size: Macro Influencer (100K+)
- Account Age:2009-01-08
- Verification:No
- Location:Ridgefield Park, NJ
Data Summary
- Tweets Analyzed:3,250
- Avg Likes per Tweet:0.3
- Avg Retweets per Tweet:0.0
- Followers Analyzed:50,000
Engagement Analysis
Based on 3,250 tweetsThe account has moderate engagement with an average of 19 likes and 4 retweets per tweet. Engagement appears to be consistent, though not exceptionally high.
0.3
Avg Likes/Tweet
0.0
Avg Retweets/Tweet
968
Total Likes
104
Total Retweets
Engagement Quality Analysis
Median-based metrics that resist fake virality and outliers.
0
Median Likes
0
Median Retweets
0
75th Percentile
49
Top Tweet
Posting Behavior
Content style and format preferences
Conversationalist
Highly engaged in discussions
3.6%
Original
96.4%
Replies
0.0%
Retweets
0.0%
Quotes
0.0%
Threads
0.5%
With Media
48.0%
With Links
1.1%
With #Tags
96.7%
With @Mentions
1.1%
With Emojis
196
Avg Length
Audience Reaction Profile
Conversational
Engages heavily in discussions
26.54
Reply/Original Ratio
0
Quote/RT Ratio
Posting Rhythm
Somewhat Bursty
Occasional posting spikes
77.8%
Weekday Posts
22.2%
Weekend Posts
Top Hashtags
Most Mentioned
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Content Strategy Analysis
Based on 3,250 tweetsContent Type Distribution
Content Breakdown
What This Reveals About Their Strategy
This account prioritizes community engagement over content broadcasting. With replies making up the majority of their activity, they invest significant time in conversations, building relationships with followers and participating in discussions. This approach typically leads to higher loyalty and more authentic connections.
Posting Patterns & Optimal Timing
Based on 3,250 tweetsEngagement by Hour (UTC)
Posting Frequency Over Time
Timing Insights
Understanding when an account posts and when their audience is most responsive provides valuable competitive intelligence. The charts above show when this account's content receives the most engagement, which often correlates with when their specific audience is most active on the platform.
Peak posting times vary significantly based on an account's audience demographics, timezone distribution, and content type. Accounts with global audiences often see engagement spread across multiple time windows, while those with regional focus may have more concentrated peaks.
Audience Demographics
Based on 50,000 followersThe primary audience is Samsung product users in the US, seeking support and information. The account also targets potential buyers interested in new features and updates.
Average
Audience Quality
27.3%
Suspicion Index
27.9%
Low-Quality %
22
Median Reach
Audience Quality Signals
Lower percentages indicate healthier, more authentic followers.
38.4%
Empty Bio
28.8%
<10 Tweets
13.4%
Mass Following (>2K)
0.0%
New (<90 days)
63.7%
Low Ratio (<0.1)
0.0%
New (<180 days)
86.1%
No URL
17.5%
<3 Tweets
Free Mode Analysis: These quality metrics use heuristic signals (empty bios, low tweets, suspicious ratios). For ML-powered bot detection with 95%+ accuracy, use our dedicated tool.
Try Bot DetectorFollower Reach & Influence
This account's followers have their own audiences, creating potential for secondary amplification.
18,649,350
Total Potential Reach
22
Median Follower Reach
106
75th Percentile Reach
3.8%
>1K followers
0.3%
>10K followers
0.1%
>50K followers
0.0%
>100K followers
Creator vs Consumer Split
Classification based on tweet activity: Creators (>100 tweets), Consumers (10-100 tweets), Dormant (<10 tweets).
46.6%
Creators
23,311 accounts
24.6%
Consumers
12,314 accounts
28.8%
Dormant
14,375 accounts
Follower Influence Distribution
How many followers do their followers have?
Follower Account Age
How long have followers been on Twitter?
Geographic Distribution
Top locations where followers are based (from those who share location data):
522
Verified Followers
0.52% of total
13,340
Protected Accounts
13.21% of total
7 years
Avg Account Age
of their followers
Notable Followers (By Influence)
Top accounts following this user, sorted by their follower count:
| Username | Followers | Profession | Interests |
|---|---|---|---|
| @Lord_Sugar | 5,201,251 | Entrepreneur | business, entrepreneurship, technology |
| @6BillionPeople | 2,033,511 | - | - |
| @zlj517 | 1,984,853 | Spokesman | Geopolitics, Diplomacy, Communication |
| @gusrochaa | 1,793,375 | Influencer | friendship, email, Brazil |
| @DeionSanders | 1,592,785 | Coach | Truth, Standtghtr, CoachPrime |
| @soledadobrien | 1,317,675 | Journalist | working, mom, journalist |
| @androidcentral | 1,242,282 | Tech Blogger | Tech, Android, Tips |
| @LollyDaskal | 1,232,494 | Leadership Expert | - |
| @JDaIey | 1,230,322 | Owner | Esports, Gaming, Sponsorship |
| @LeBronJames | 1,000,775 | - | - |
Top Keywords in Follower Bios
Top Hashtags in Follower Bios
60,737
Followers With Bio
40,262
Followers Without Bio
60.14%
% With Bio
39.86%
% Without Bio
Why Audience Demographics Matter
Understanding who follows an account reveals the type of influence they hold. Accounts followed primarily by users with few followers indicate broad, mainstream appeal. Those with many high-follower followers have greater potential for content amplification through secondary sharing.
Account age distribution also tells a story: a follower base with many new accounts might indicate recent viral growth, while established followers suggest long-term, stable influence. Geographic data helps understand the cultural context and timezone spread of the audience.
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Buy Tweets - from $15Viral Tweets
Top 5 by likes+RTs from 3,250 analyzed182
Combined Engagement
168
Total Likes
14
Total Retweets
36
Avg per Tweet
Key Metrics for Viral Tweets
0%
With Media
20%
With Hashtags
20%
With @Mentions
80%
With Links
Topical Analysis:
@UniverseIce Hello there! Thank you for reaching us. We appreciate your feedback and encourage you to share it on our Samsung Community (https://t.co/tsWDGigDAE), where it can be tagged, so it will appear with other product feedback, ideas, and requests. ^ Nas
In today’s world, a little extra help in our daily routines can go a long way to fostering healthier, happier & more productive lifestyles. Read on to learn more about how Samsung’s smart appliances & services are here to support you in the kitchen! https://t.co/W7q89bjEy
Who wants a closer look at ONE UI 5?! 🖐🖐🖐🖐🖐 https://t.co/Zd9NDlPg67
Responses may be delayed this weekend due to the holidays. We will respond to your questions and concerns as soon as possible. Thanks for your understanding and Happy Holidays from Samsung!
This renowned band has a special place in our hearts 💜. If you think you know who, reply with the song you like the most. #SamsungUnpacked #SharetheEpic https://t.co/sPlcHzDAC1
Key Insights & Takeaways
The account emphasizes customer support and product updates, which are key to maintaining user satisfaction. It uses promotional content to highlight new features like ONE UI 5, which can drive interest and engagement. The account acknowledges holidays and potential delays, which helps manage user expectations and maintains transparency.
Strengths
- + Established follower base of 178,218
- + High community engagement through conversations
- + Active presence with consistent posting
Opportunities
- ~ Optimize posting times for peak engagement windows
- ~ Analyze top-performing content for replicable patterns
- ~ Leverage geographic concentration for targeted content
- ~ Explore collaboration potential with followed accounts
Summary
This analysis of @SamsungSupport reveals an growing Twitter presence with 178,218 followers. The account demonstrates a conversation-first approach, averaging 0.3 engagements per tweet. Key strengths include consistent posting and an engaged audience, with opportunities to further optimize timing and content strategy based on the patterns identified in this report.
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