Tweets Analysis - Keyword: @SumUp
Overview
Total number of tweets analysed
111
Earliest tweet was on
2023-02-13
Latest tweet was on
2023-02-22
Tweets covering
9 days
Average age of authors' accounts
10 years
Summarization
This twitter thread is referring to #SBSwinnershour, #SBSEvent2023 and all of the sponsors that help to make it possible. People have used @SumUp and have varying experiences. Others have had problems with customer service and suspect that bots areinvolved with live chats. Everyone expresses gratitude to SumUp and the other sponsors for their hard work.
Topic Modeling
- Sponsorships & Thanking Supporters
- Customer Experiences with SumUp
- SumUp Events
- Product Experiences with SumUp
- Technical & Customer Support Experiences with SumUp
Emotional Analysis
The emotions expressed in these tweets are largely positive, with the majority of tweets expressing gratitude to the sponsors of #SBSEvent2023 and enthusiasm for the event. There are some tweets expressing frustration and disappointment with the customer service of @SumUp, as well as some tweets expressing anxiety about the upcoming platform update. Overall, the emotions expressed are mostly positive and optimistic.
Trend Analysis
- Product and/or service reviews for SumUp and related companies
- SBS Events and associated sponsors in 2023
- Frustration with customer service and product reliability at SumUp
- Scheduled SumUp platform upgrade
- Negative experiences from associated financial institutions (PayPal, PayZen, etc)
Types of Tweets
Number of Retweets
12
Percentage of total tweets
10%
Number of Original tweets
34
Percentage of total tweets
30%
Number of tweets that contain Mentions
111
Percentage of total tweets
100%
Number of tweets that were Replies
62
Percentage of total tweets
55%
Number of tweets that were Quotes
4
Percentage of total tweets
3%
Number of tweets that contain Hashtags
20
Percentage of total tweets
18%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 51 |
| Twitter Web App | 21 |
| Twitter for Android | 12 |
| Atlassian Statuspage | 11 |
| Twitter for iPad | 7 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Louiestowell | Louie Stowell | Author/illustrator (double threat) 🌈 Kirkus *'d #thedragoninthelibrary series, #Otherland and #1 children's bestseller #BeLessLoki. She/her. Agent: @mollykh | 21,189 |
| pearlysmith | Angela Smith | Jewellery designer maker, knitter of tiaras & other beaded lovelies #SBS winner 2012 #WOW 2017 #MHHSBD - creator of #sbswinnershour 💜 tog nature 🐝🌻🦋🐞 | 14,144 |
| Jean_no | Jean-noël Lafargue | Enseignant nouveaux médias à Paris 8 et à l'école d'art du Havre. Ni automobile ni téléphone mobile. Dix livres publiés. Assez bl(o/a)gueurThou/ye/thee | 12,552 |
| SumUp | SumUp | Creating the tools you need to make your business thrive.#SumUp | 11,720 |
| HedgeBuddies | ♻️Hedge Buddies - Ecofriendly Wild Bird Food♻️🐦 | ♻️ Elizabeth, proprietor of #PlasticFree packaged food for #birds ♻️ Co-host @ShopIndie24_7 - #ShopIndie Sun 7.30pm@TheoPaphitis #SBS 30.12.19 | 10,201 |
| Emmett_Cath | Catherine Emmett | 'The Pet' Oscar’s shortlisted - Winner Coventry Book Award. 'King of the Swamp' Winner BASH'22. @MandySuhrAgent. SCBWI. @WriteMentor Rhyming PB Course Lead. | 8,016 |
| hervelc | Hervé Le Crosnier | Editeur multimédia chez C&F éditions (https://t.co/DXoKWm0gsE), après avoir été bibliothécaire puis enseignant chercheur sur les technos de l'internet. | 8,000 |
| TheSBS_Crew | #SBS Crew | The #SBS Crew supports @TheoPaphitis with his Small Business Sunday (#SBS) competition winners. Contact the team for any queries/questions sbs@tpretailgroup.com | 7,196 |
| Netzwoche | Netzwoche | News von Netzwoche.ch und Tweets aus der Redaktion. | 6,983 |
| a_reflective | A.M. Dassu (Az)⚡️(also on Insta: @a.m.dassu ) | Award-winning, WBD Author | Carnegie Nom x2 | FIGHT BACK |BOY,EVERYWHERE PublishersWkly⭐️, ALA Notable Book, a Guardian & Kirkus & Booklist BOOK OF THE YEAR | 6,342 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Emmett_Cath | Catherine Emmett | 'The Pet' Oscar’s shortlisted - Winner Coventry Book Award. 'King of the Swamp' Winner BASH'22. @MandySuhrAgent. SCBWI. @WriteMentor Rhyming PB Course Lead. | 8,016 |
| HedgeBuddies | ♻️Hedge Buddies - Ecofriendly Wild Bird Food♻️🐦 | ♻️ Elizabeth, proprietor of #PlasticFree packaged food for #birds ♻️ Co-host @ShopIndie24_7 - #ShopIndie Sun 7.30pm@TheoPaphitis #SBS 30.12.19 | 7,952 |
| Louiestowell | Louie Stowell | Author/illustrator (double threat) 🌈 Kirkus *'d #thedragoninthelibrary series, #Otherland and #1 children's bestseller #BeLessLoki. She/her. Agent: @mollykh | 7,488 |
| pearlysmith | Angela Smith | Jewellery designer maker, knitter of tiaras & other beaded lovelies #SBS winner 2012 #WOW 2017 #MHHSBD - creator of #sbswinnershour 💜 tog nature 🐝🌻🦋🐞 | 7,407 |
| iamrachelshop | iamrachel | I create #enamel jewelry & pretty things in #Somerset Sell on #etsy - worldwide shipping - Commissions welcome #sbs winner 2017 #justacard supporter | 4,812 |
| Jean_no | Jean-noël Lafargue | Enseignant nouveaux médias à Paris 8 et à l'école d'art du Havre. Ni automobile ni téléphone mobile. Dix livres publiés. Assez bl(o/a)gueurThou/ye/thee | 4,757 |
| tenzoinc | Tenzo | Actionable business intelligence and forecasting for restaurants and retail. Tenzo is delivered in real time and on your phone. @TechStars London '16 #tenzofood | 4,435 |
| ThePerfectTouc4 | Mugs, Gifts & Prints by The Perfect Brew | Small business run by a team of mums creating fun mugs, personalised gifts, prints and handmade decor.🏆 #SBS, #smartsocial & #WOW winners 🏆 #MHHSBD Members | 3,276 |
| LawnMasterNotts | #WeDoGrass Ian | Covering #Notts & #Lincoln areas and here to help you improve your lawnVery proud to be a #SBS winnerI'm also the unofficial cheerer upperer of Twitter 🤗 | 2,911 |
| Netzwoche | Netzwoche | News von Netzwoche.ch und Tweets aus der Redaktion. | 2,857 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| SumUpStatus | A robotic account reporting on the status of SumUp. 🤖Need help? Contact us via the SumUp Dashboard 👉 https://t.co/PAMBJt7xO7 | 11 |
| NT_polylogue | éditeur @cetfeditions, typothérapeuthe, intermédiaire humain-machine, contrebandier de plaisirs visuels et aussi cantinier. https://t.co/SKZf0x8nFT | 10 |
| fadebiaye | Expert-Comptable, inscrit à l'Ordre de Paris IDF — I compute letters and numbers — @NeomaBS PGE 2006 ; @EYFrance alumni 2009 – founder @velvetype 2010 · a²🐝👁️ | 8 |
| Emmett_Cath | 'The Pet' Oscar’s shortlisted - Winner Coventry Book Award. 'King of the Swamp' Winner BASH'22. @MandySuhrAgent. SCBWI. @WriteMentor Rhyming PB Course Lead. | 5 |
| boroughpaul | Ex-History & classics teacher Wanstead High School. From London SE1,now living in SW France. Our fab B&B is @MaisonBelmont in Eymet 🏳️🌈🇫🇷🇪🇺#FBPE 🇺🇦 | 3 |
| jugglefish | TYPO3, Odoo and Free Software Evangelist, musician at https://t.co/KDQI7CI3Ro and passionate juggler | 3 |
| rsmck | A VoIP person at work with another life as a theatre manager, technican, lighting designer, and pilot. Live in the Highlands. Should be an EU Citizen too. | 3 |
| jontwycross | Baby daddy | 2 |
| jfporchez | Type designer, founder of @typofonderie @zecraft — Learn type design @typeparis #typeparis23 — #macron #vanmoof 💉x3 | 2 |
| NaomiJones_1 | Children’s poet, writer & editor https://t.co/aI3T3V5eJH Rep’d by @anwenhooson | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1628144530460659712 | Before we finish tonight’s #SBSwinnershour, we'd like to thank all of the sponsors supporting #SBS for #SBSEvent2023 - we couldn’t do it without you! #SBSwinnershour@RymanStationery, @RobertDyas, @NatWestBusiness, @iLaw_Lawyers, @SumUp, @SpringAutFair, @dhlexpressuk, @HPUK https://t.co/NrO6wfPJxG | 5 |
| 1627607260997320704 | Hi, @SumUp I used my card reader last week and processed a payment as usual. It came up as ‘Approved’.However later the payment showed as failed. Your support are refusing to offer any help other than to make the payment again which I clearly can’t do. | 4 |
| 1628141547567939586 | @TheSBS_Crew @ThePerfectTouc4 found me in the last newsletter talking with the lovely @SumUp guy from 2022. #SBSEvent2023 will be brilliant again this year and I'm really looking forward to meeting some more people! #sbswinnershour https://t.co/83OTINak1A | 3 |
| 1628005434450915328 | @SumUp Scheduled (Feb 28, 2023, 06:30 CET): On 2023-02-28 at 06:30 (CET) we will be performing a platform update. This is essential to keep our systems updated and secure. We expect a downtime of up to 15 min. We apologise for any i… https://t.co/iSeXcd9Vul | 2 |
| 1628311160511680512 | Bezahllösungen für Kleinunternehmen: @SumUp und #Atlanto spannen zusammen #Fintech #Zahllösungen https://t.co/DtT5EetJzi https://t.co/m72JoSwR9a | 1 |
| 1625977857347387409 | Le @SumUp c’est le système qui te lâche en pleine vente parce que soudain ils veulent « vérifier ton profil » et qu’il plante tous tes clients pour ça. Sans vergogne et sans recours immédiat. | 1 |
| 1628073623972970496 | RT://Aumenta l'utilizzo dei pagamenti contactless - @SumUp #fintech #pagamenti #payments #cashless #contactless https://t.co/t43VVwVyzE | 1 |
| 1628134967577350173 | Head to @SumUp’s #SBSEvent2023 Breakout Presentation at 1:50pm to find out how they can boost your business! #SBSwinnershour https://t.co/xINjZAS91c | 1 |
| 1625985498081595392 | @fadebiaye @SumUp Je suis furieux. @SumUp a été en dessous de tout. On avait tout fourni. C’est un manque de professionnalisme inouï. | 0 |
| 1625985980564897792 | @fadebiaye @SumUp Les clients eux mêmes étaient désemparés et ne savaient pas comment payer. On a raté des ventes stupidement. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1628144530460659712 | Before we finish tonight’s #SBSwinnershour, we'd like to thank all of the sponsors supporting #SBS for #SBSEvent2023 - we couldn’t do it without you! #SBSwinnershour@RymanStationery, @RobertDyas, @NatWestBusiness, @iLaw_Lawyers, @SumUp, @SpringAutFair, @dhlexpressuk, @HPUK https://t.co/NrO6wfPJxG | 24 |
| 1627607260997320704 | Hi, @SumUp I used my card reader last week and processed a payment as usual. It came up as ‘Approved’.However later the payment showed as failed. Your support are refusing to offer any help other than to make the payment again which I clearly can’t do. | 6 |
| 1626310945172488194 | I tested my @SumUp reader this evening. It works a treat. https://t.co/4rd2gyUC36 | 6 |
| 1628134967577350173 | Head to @SumUp’s #SBSEvent2023 Breakout Presentation at 1:50pm to find out how they can boost your business! #SBSwinnershour https://t.co/xINjZAS91c | 6 |
| 1628141547567939586 | @TheSBS_Crew @ThePerfectTouc4 found me in the last newsletter talking with the lovely @SumUp guy from 2022. #SBSEvent2023 will be brilliant again this year and I'm really looking forward to meeting some more people! #sbswinnershour https://t.co/83OTINak1A | 5 |
| 1627575927679901696 | Einen neuen @SumUp Kartenleser gibts in jeder Metro, MediaMarkt und Saturn. Auch vor 15 Uhr, ab 40€ https://t.co/8AeZd302bU | 5 |
| 1628145039934201862 | @TheSBS_Crew @RymanStationery @RobertDyas @NatWestBusiness @iLaw_Lawyers @SumUp @SpringAutFair @dhlexpressuk @HPUK Can I 2nd that please? Without all these wonderful people we wouldn't all get to meet and learn so many wonderful thingsThanks to you all #SBSEvent2023 #SBSWinnersHour | 4 |
| 1627390020590895120 | thank u @SumUp for making our life so much easier at gigs luv u lots | 3 |
| 1628005434450915328 | @SumUp Scheduled (Feb 28, 2023, 06:30 CET): On 2023-02-28 at 06:30 (CET) we will be performing a platform update. This is essential to keep our systems updated and secure. We expect a downtime of up to 15 min. We apologise for any i… https://t.co/iSeXcd9Vul | 2 |
| 1626131232097460228 | @NT_polylogue @SumUp J'ai eu mon exemplaire avant le bug, alors.Ceci dit il avait du mal à se réveiller, le terminal SumUp. | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #sbswinnershour | 9 |
| #sbsevent2023 | 7 |
| #fintech | 6 |
| #atlanto | 3 |
| #zahllösungen | 3 |
| #sbs | 2 |
| #pagamenti | 2 |
| #payments | 2 |
| #cashless | 2 |
| #contactless | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @sumup | 115 |
| @nt_polylogue | 12 |
| @fadebiaye | 9 |
| @thesbs_crew | 7 |
| @_payzen | 5 |
| @ecwid | 5 |
| @typeparis | 5 |
| @robertdyas | 4 |
| @natwestbusiness | 4 |
| @ilaw_lawyers | 4 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
20
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 👏 | 8 | clapping_hands |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 🤯 | 1 | exploding_head |
| 💸 | 1 | money_with_wings |
| ❤️🔥 | 1 | heart_on_fire |
| 🤷🏻♂️ | 1 | man_shrugging_light_skin_tone |
| 😏 | 1 | smirking_face |
| 🛍 | 1 | shopping_bags |
| 😂 | 1 | face_with_tears_of_joy |
| 🙂 | 1 | slightly_smiling_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 10 |
| Smileys & Emotion | 9 |
| Objects | 3 |
| Travel & Places | 1 |