Tweets Analysis - Keyword: @UBAGroup
Overview
Total number of tweets analysed
7,671
Earliest tweet was on
2023-03-26
Latest tweet was on
2023-03-31
Tweets covering
5 days
Average age of authors' accounts
5 years
Summarization
Several tweets mention negative experiences with the @UBAGroup, including long wait times, high account maintenance fees, and unauthorized debit transactions. Some users also request assistance with specific issues like reversed withdrawals and fraudulent account holders. One tweet mentions positive financial results for the bank in 2022.
Topic Modeling
- Customer complaints about UBA Group services and charges
- Positive feedback and promotion of UBA products and events
- Financial performance and results of UBA Group
- Requests for refunds and reversals of transactions
- Reporting of fraudulent activities involving UBA account holders
Emotional Analysis
The emotions expressed in these tweets are mostly negative, with customers expressing frustration, anger, and dissatisfaction with UBA Group's services. Many customers complain about long waiting times, high fees, and poor customer service. Some customers also express concerns about fraudulent activity and the safety of their accounts. However, there is also one positive tweet about UBA Group's strong financial performance.
Trend Analysis
- Complaints about UBA's customer service, charges, and transactions
- Requests for account refunds and reversals
- Announcement of UBA's financial results and partnerships
- Praise for other financial services like OPay
- Reports of fraudulent activities by UBA account holders
Types of Tweets
Number of Retweets
361
Percentage of total tweets
4%
Number of Original tweets
2,597
Percentage of total tweets
33%
Number of tweets that contain Mentions
7,671
Percentage of total tweets
100%
Number of tweets that were Replies
4,649
Percentage of total tweets
60%
Number of tweets that were Quotes
94
Percentage of total tweets
1%
Number of tweets that contain Hashtags
519
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 4584 |
| Twitter for iPhone | 2569 |
| Twitter Web App | 495 |
| Twitter for iPad | 5 |
| TweetDeck | 5 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ZenithBank | Zenith Bank | We are a leading African Bank with a bias for providing quality service and innovative products that go on to define acceptable industry standards. | 1,557,204 |
| GloWorld | Glo Nigeria | Welcome to GloWorld, a world with no limits. Be the 1st to know about our products, services & offers. To reach us @GloCare, click here: https://t.co/CiHmC3P0U0 | 812,182 |
| actualitecd | ACTUALITE.CD | L'actu congolaise en direct! Média de @nextcorpcd ➕: @DeskEcocd|@deskjusticecd| @desknature|@deskfemme|@deskculturecd @parlementcd @actualitecdTV |@lokutamabe | 614,221 |
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 543,338 |
| DStvNg | DStv Nigeria | It's your moment! 📺🍿 Get the best in sports, series, movies, kids shows & more only on DStv! Download the MyDStv app 📞09090630333, 07080630333, 08113630333 | 458,615 |
| StanbicIBTC | Stanbic IBTC | No matter the size of your dream, always believe that #ItCanBe. Slide into our DM, let’s get you closer to achieving it. ☎- 0700 909 909 909 | 341,907 |
| GOtvNg | GOtv Nigeria | GOtv is a digital pay tv offering on the Digital Terrestrial Television platform with its services provided by the subscriber management company MultiChoice. | 300,699 |
| asemota | Osaretin Victor Asemota | 🏴☠️| 🇬🇭 | 🇹🇬 | 🏴 | 🛸| last person leaving Nigeria should please switch off the generator. | 278,776 |
| symplyDAPO | Dapsy𓃵 | iPhotoshop, believe what I post at your RISK🥳🥳 || iPromte Brands, DM for Ads and Promotion | 227,832 |
| metuchizzy | Cmetu 🇳🇬🇯🇵🍀 | Distinguish, Athlete..Developer..Tutor ⚽️ CEO GSL #verseoftheday 🙏🏾 #letlovelead ✌🏾🤎 here for fun. | 118,563 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 134,476 |
| ItisWinston | OmondiWinston | Sports | Arsenal | GorMahia | Top of the table FC | 38,090 |
| PH_Socials | Port Harcourt Socials🇳🇬ELLUUUU-PEE🏅📡 | Tag or Mention for Retweets, Likes & Promotion of Business Tweets💯💯 👉💯%Port Harcourt🤝/#1DDrive🔥/ FB👉 @PH_Socials | 19,609 |
| yakubublogger | Yakubu Jimoh John | Blogger | Single| +2348074114382 | Farmer| Writer | Pap Producer | 📩 jimohyakubu72@gmail.com | 16,790 |
| Sir__md | Aure_Nakeso🥰📸👮🏻 | NIS OFFICER👮🏻_FRN🇳🇬 ❣ CEO - MD Studio📸 & Printing Press. ❣ Babyn_Baby❤ ❣ Jealous_Type😐 ❣ Mai Neman Na Aure ❣ Left Handed ❣ GraFixDesigner ❣ | 14,890 |
| iam_skeazy | 𝘿𝙖𝙫𝙚 | ɴɪɢɢᴀꜱ ꜰᴇᴀʀ 😳ᴡʜᴀᴛ ᴛʜᴇʏ ᴅᴏɴ’ᴛ ᴜɴᴅᴇʀꜱᴛᴀɴᴅ,😡ʜᴀᴛᴇ ᴡʜᴀᴛ ᴛʜᴇʏ ᴄᴀɴ’ᴛ ᴄᴏɴ𝐐ᴜᴇʀ 🤷🏻♀️ɢᴜᴇꜱꜱ ɪᴛ’ꜱ ᴊᴜꜱᴛ ᴛʜᴇ ᴛʜᴇᴏʀʏ ᴏꜰ ᴍᴀɴ✌️.(#ʟɪʙʀᴀ 👑) 𝐘𝐄𝐒!! ɪ 𝐋𝐎𝐕𝐄 𝐑𝐀𝐏 ꜱᴏɴɢꜱ | 12,507 |
| ItsTosin | 👉GREETINGS♚🙋 | A Tutor//Simple//Humble//Highly Principled & very nice to be with..DM are only open for Ads 🙏 | 12,264 |
| symplyDAPO | Dapsy𓃵 | iPhotoshop, believe what I post at your RISK🥳🥳 || iPromte Brands, DM for Ads and Promotion | 12,234 |
| marcel_rex | Marcel Rex🎙 | Flautist/ Composer/ Francophone/ B.A & B.Phil. | 10,899 |
| Auntymuse | AUNTY MUSE | AUNTYMUSE NIGERIA LIMITED. Online Jewelry Shop. Customer Satisfaction is my priority. https://t.co/ru8AVTDNpC | 10,652 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| QHealthCentre | Physically, Mentally and Emotionally bringing out the best in people. | 92 |
| Animashaunkike | social media manager @kikesaidsoMedia God own 👮 #feminist #activist @AmnestyNigeria @change fan of @thisiswurld https://t.co/tzhDBalLgP | 46 |
| genesisultan | #Husband, #Father, #Aries, #Arsenal, #Invincibels #Anambra/#Oyo Blood. Civil Engineering/Logistics Consultant. | 30 |
| chrisfr42188558 | Punter | Writer ✍️ | Business Man | .... Love is Life 💖 .... I understand Human Management | 28 |
| oluwaseun_oluw3 | - | 26 |
| Epichub_ | - | 23 |
| PsyberPrince | - | 22 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 20 |
| simagracie | 💅🏼💅🏼🌸IBADAN NAIL TECHNICIAN 🌸 PRESS ON NAILZ 🌸 DELIVERY💯 | 18 |
| IPixtu | - | 18 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640230016284803072 | When I told @UBAGroup i was going to bring my chair to sit throughout the whole process of waiting, they thought I was joking. Last week spent all my week with them standing for 3-5hours , used almos 10k to get drugs for myself. Never again!!!! https://t.co/Q17qQ24gIY | 51 |
| 1641328554553008128 | Good morning @UBAGroup @UBACares I withdraw my funds with a Pos machine on 24/03/2023, the person is yet to receive alert and I’m awaiting a reversal as well The transaction details: Date: fri mar 24, 2023 Time:14:45:32 References S92106506 Help me resolved this asap https://t.co/TzB2yY8yjw | 21 |
| 1639999811285032963 | Is your UBA opening ? Plz check, and @UBAGroup plz stop stressing your customers na https://t.co/SDz2iI70dl | 21 |
| 1640472165480026113 | @UBACares @UBAGroup stop stealing my money, Refund my money back!!! | 11 |
| 1641682038846545924 | When did account maintenance charges turn 14833 naira a month? I don’t understand this again oh @UBAGroup @UBACares please return my money. E be like say I go dey dig ground take safe my money now. https://t.co/1O70EHBH1x | 10 |
| 1641708410537123841 | @UBAGroup I made payment from my UBA account to a zenith account since 29th of March, your bank debited me and yet recipient was not credited... What's happening If that's not a trait of scam from your bank too... Please refund my money | 9 |
| 1640283404452151297 | UBA RDC - Sonahydroc SA: le partenariat porte ses premiers fruits avec l'arrivée de la première cargaison de 20 milles tonnes métriques de gasoil https://t.co/WnOCdfhdJg @UBAGroup @UBARDC | 8 |
| 1641478678738526209 | @UBAGroup debited my formA two weeks ago, till now school has not received the money, instead I was told the money will be rerouted back to the school account, sending another telex, like the money missed the road .Why do Nigerian banks enjoy toiling with people’s emotion😡 | 8 |
| 1641565531059748864 | Full Year 2022: @UBAGroup Delivers Strong Results as Profit Hits N201bn Africa’s Global Bank, @ubagroup, has released its audited financial results for the full year ended December 31, 2022, showing impressive performance across major indices. The 2022 financials, filed by… https://t.co/yflxRjZJXD https://t.co/CAS4Qgnh6F | 7 |
| 1640534864712863751 | おはようございます😊 朝イチで届きました✨ しかも……ムフフな事も😏 これから色々激アツイベントもあるようですし🔥 皆さんで楽しみましょ👍 本日も宜しくお願い致します🙇♂️ @addict_snkrs27 @UBAGroup #アディクターズ #AMBUSH #スニーカー好きと繋がりたい https://t.co/KMJq1XkAvi | 5 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640230016284803072 | When I told @UBAGroup i was going to bring my chair to sit throughout the whole process of waiting, they thought I was joking. Last week spent all my week with them standing for 3-5hours , used almos 10k to get drugs for myself. Never again!!!! https://t.co/Q17qQ24gIY | 190 |
| 1639999811285032963 | Is your UBA opening ? Plz check, and @UBAGroup plz stop stressing your customers na https://t.co/SDz2iI70dl | 184 |
| 1640534864712863751 | おはようございます😊 朝イチで届きました✨ しかも……ムフフな事も😏 これから色々激アツイベントもあるようですし🔥 皆さんで楽しみましょ👍 本日も宜しくお願い致します🙇♂️ @addict_snkrs27 @UBAGroup #アディクターズ #AMBUSH #スニーカー好きと繋がりたい https://t.co/KMJq1XkAvi | 125 |
| 1641682038846545924 | When did account maintenance charges turn 14833 naira a month? I don’t understand this again oh @UBAGroup @UBACares please return my money. E be like say I go dey dig ground take safe my money now. https://t.co/1O70EHBH1x | 91 |
| 1641145777136205829 | @TonyOElumelu @Clintonclostic2 Please tell your bank @UBAGroup to reverse my 9500 and 5000… is one week now…please… that money can do a lot for me…happy birthday to your daughter princess oge | 51 |
| 1641565531059748864 | Full Year 2022: @UBAGroup Delivers Strong Results as Profit Hits N201bn Africa’s Global Bank, @ubagroup, has released its audited financial results for the full year ended December 31, 2022, showing impressive performance across major indices. The 2022 financials, filed by… https://t.co/yflxRjZJXD https://t.co/CAS4Qgnh6F | 24 |
| 1640428222742446085 | @CrownprinceCom2 @UBACares @UBAGroup you debited me for an error transaction and yet refused to reverse my money back to me. | 23 |
| 1641728401097605121 | @CryptoDefiLord @UBAGroup @UBACares Lol them first commot 1k come say ahh no ooo abeg make we collect another 14k na big man 😂 | 22 |
| 1640283404452151297 | UBA RDC - Sonahydroc SA: le partenariat porte ses premiers fruits avec l'arrivée de la première cargaison de 20 milles tonnes métriques de gasoil https://t.co/WnOCdfhdJg @UBAGroup @UBARDC | 22 |
| 1641328554553008128 | Good morning @UBAGroup @UBACares I withdraw my funds with a Pos machine on 24/03/2023, the person is yet to receive alert and I’m awaiting a reversal as well The transaction details: Date: fri mar 24, 2023 Time:14:45:32 References S92106506 Help me resolved this asap https://t.co/TzB2yY8yjw | 16 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #607 | 180 |
| #1 | 95 |
| #500 | 93 |
| #800 | 92 |
| #stopillegalbankcharges | 34 |
| #10 | 26 |
| #uba | 16 |
| #6000 | 16 |
| #2000 | 16 |
| #5000 | 15 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ubagroup | 8661 |
| @ubacares | 3349 |
| @cenbank | 813 |
| @tonyoelumelu | 342 |
| @yabaleftonline | 175 |
| @officialefcc | 143 |
| @firstbankngr | 112 |
| @zenithbank | 102 |
| @myaccessbank | 102 |
| @naija_pr | 99 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
23
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 490 | enraged_face |
| 😭 | 235 | loudly_crying_face |
| 😂 | 173 | face_with_tears_of_joy |
| 🤣 | 95 | rolling_on_the_floor_laughing |
| 🙏 | 91 | folded_hands |
| 💔 | 40 | broken_heart |
| 😰 | 36 | anxious_face_with_sweat |
| 😒 | 32 | unamused_face |
| 🤬 | 24 | face_with_symbols_on_mouth |
| 🥲 | 22 | smiling_face_with_tear |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1442 |
| People & Body | 238 |
| Symbols | 46 |
| Objects | 23 |
| Travel & Places | 16 |
| Flags | 7 |
| Activities | 6 |
| Animals & Nature | 2 |
| Food & Drink | 2 |