Tweets Analysis - Keyword: @verizonfios
Overview
Total number of tweets analysed
243
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
Customers are expressing frustration with Verizon Fios' customer service, including difficulty speaking with a representative, fees, outages, and poor website navigation. Some customers are considering switching to other providers such as Comcast or Optimum. There are also complaints about the difficulty of navigating customer service websites and the need to speak to an actual human representative. Some customers feel that government taxes are a significant factor in the fees they must pay.
Topic Modeling
- Poor customer service experience with Verizon FiOS
- Criticism of fees and charges from Verizon FiOS
- Comparison of customer service among companies
- Issues with outages and service disruptions
- Positive experiences with other companies (such as Comcast and T-Mobile)
Emotional Analysis
The tweets express a range of negative emotions towards Verizon Fios customer service. Many users express frustration and disappointment at the company's poor service, particularly when it comes to setting up appointments or dealing with fees. There is also a sense of helplessness and irritation at the lack of response and assistance from customer support. Some tweets also express a desire for better customer service in general, not just from Verizon. Overall, the emotions conveyed are largely negative and reveal a dissatisfaction with the experiences customers have had with Verizon Fios.
Trend Analysis
- Customer service issues with various providers, particularly Verizon FiOS
- Criticism of fees and charges from providers, including Verizon FiOS
- Promotion of messages against Fox News
- Outages and technical issues with various providers
- Desire for improved customer service and easier navigation of websites
Types of Tweets
Number of Retweets
11
Percentage of total tweets
4%
Number of Original tweets
106
Percentage of total tweets
43%
Number of tweets that contain Mentions
243
Percentage of total tweets
100%
Number of tweets that were Replies
121
Percentage of total tweets
49%
Number of tweets that were Quotes
6
Percentage of total tweets
2%
Number of tweets that contain Hashtags
33
Percentage of total tweets
13%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 133 |
| Twitter for Android | 55 |
| Twitter Web App | 42 |
| Twitter for iPad | 9 |
| Qualtrics Social Connect | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| djrothkopf | David Rothkopf | Proud father of J & L, husband of C, CEO, TRG, host, Deep State Radio; latest book-"American Resistance"; columnist, Daily Beast, at https://t.co/mAGUYHdZuj also @djrothkopf | 291,805 |
| W7VOA | Steve Herman | @VOANews chief nat’l correspondent. @JURISTnews journalist in residence @PittLaw; Adjunct lecturer @urjournalism; Member: @aajadc, @pressclubdc, @whca. | 115,447 |
| scottstanford1 | Scott Stanford | Host/News/Sports Anchor - WWE, Suki & Scott Show - Finally played a Dr on TV! | 98,504 |
| CoxHelp | Cox Customer Care | We're here to help, 24/7! Please restrict private information to DM's only. See Twitter's Privacy Policy here: https://t.co/3E3CCKX1t3 | 50,476 |
| PeteDominick | Pete Dominick | Stand-up comedian, host of Stand Up with Pete Dominick pod. Father of 2 daughters, former Daily Show, Colbert Report Fluffer. Now at Last Week Tonight | 43,578 |
| BeFrugal | BeFrugal | Best Coupons. Best Cashback. Best Service. Guaranteed. Join for free today at https://t.co/49KyXImL82. | 25,588 |
| NotMikeHarlow | Mike Harlow | Mostly peaceful. Aspiring grifter. Nonfluencer. Hopelessexual. Bigmouth. Final girl. MIKEroaggress’d! #WalkAway ambassador. #GaysAgainstGroomers. #NO. | 24,108 |
| badler | Ben Adler | senior editor @yahoonews. Townie. Climate change, politics, policy, cities. RTs aren’t endorsements, obvi. As seen before in @washingtonpost, @politico et al. | 13,382 |
| sandy06906 | Sandy | 🇺🇸 #Independent #Unity -Health & Politics Don't Mix, Sometimes the truth is scary & unpopular #MedicalFreedom #CountryOverParty | 10,103 |
| BlackLiq | BlackLiq | MC on @SFRupdates & @manbitesdogrecs Vocals in @ArmagideonRVA on @AntiCorpMusic @WRIR973 FM DJ @WDCEradio 90.1FM DJ/HipHop PD @SabotRVA HipHop Teacher | 9,406 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CoxHelp | Cox Customer Care | We're here to help, 24/7! Please restrict private information to DM's only. See Twitter's Privacy Policy here: https://t.co/3E3CCKX1t3 | 48,408 |
| BlackLiq | BlackLiq | MC on @SFRupdates & @manbitesdogrecs Vocals in @ArmagideonRVA on @AntiCorpMusic @WRIR973 FM DJ @WDCEradio 90.1FM DJ/HipHop PD @SabotRVA HipHop Teacher | 9,891 |
| sandy06906 | Sandy | 🇺🇸 #Independent #Unity -Health & Politics Don't Mix, Sometimes the truth is scary & unpopular #MedicalFreedom #CountryOverParty | 9,212 |
| LorraineDWilke | Lorraine Devon Wilke | Words • Pictures • Music • Laughter • Light • Love #Resist #VoteBlue #CreateArt #TakePictures #SingSongs #TellStories | 8,743 |
| postcards4USA | ͏Postcards4USA | Instagram, Spoutible, Mastodon, Post=postcards4USA Website (update any day now): https://t.co/uBmOogcOMo 📬 FB https://t.co/XjkB2BRf0T #DemCast | 7,809 |
| djrothkopf | David Rothkopf | Proud father of J & L, husband of C, CEO, TRG, host, Deep State Radio; latest book-"American Resistance"; columnist, Daily Beast, at https://t.co/mAGUYHdZuj also @djrothkopf | 7,286 |
| lylldy | ASPCHumans' Founder🖖 Adamson. 5 Dolly💉 | Register & VOTE 2xaYear! https://t.co/VWLxoPiMLp https://t.co/Aq3S9y57YC Mom Empath #BLM #ERANow #CPP 🚫QoL #NEVERaddict #PAINgry☮️🌎🇺🇦🐝🦋🐕🐱🐴🐿️🌳🦅♻️Amiga 🎶💃🤣&#WaterIsLife🖤💛 | 5,417 |
| dlowther715 | D. Lowther | Recovering CPA/MBA Algorithms are Idiots All the Expletives | 5,390 |
| smithtodda | smithtodda | These kids, they're all TV babies. | 4,984 |
| Spurs__Da1 | S.A' s ...Mr. Galvan | Proud Father & Husband My heart is with my city (Spurs) But I bleed burgundy & gold (Washington Commanders) Longhorns Fan🤘🏽🤘🏽 Let's Turn Texas 💙 No Dm's 🚫 | 4,982 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| rinaldi224 | #bitcoin, tech, equities, data-driven, sports Work for Point72 Asset Mngmt -- no financial advice Fantasy Baseball: 2020 NFBC DC League Champ (top-100 overall) | 6 |
| brown_lagale | - | 4 |
| nj_giordano | America is an Oligarchy. They outsourced our middle class and manufacturing jobs to Mexico India Asia and China! | 4 |
| StanfieldKevin | The Notorious K.E.V....Co Host of The Federal Football Report on @FederalNewsNet--- Broadcasting of all sorts | 4 |
| avernalaw | New York attorney focus on trademark, copyright, advertising and promotion law. Attorney Advertising (sometimes). (Lots of snark other times.) | 3 |
| ziaaskari | - | 2 |
| post_game8 | #Jets #Mets #Knicks #Family #Friends #Work | 2 |
| Roberta_Rich710 | Some people have milk to drink & others have martinis! | 2 |
| ShabMoe | - | 2 |
| ColomricanP | My Days are Numbered here.,, AfroLatina Democrat. Thank you BidenHarris ✌🏽️👍🏽🙌🏽🇺🇸 | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640761824277667840 | Hey @DIRECTV @VerizonSupport @verizonfios @RCNconnects @comcast @CoxComm @Ask_Spectrum Message from @TruthOverFox! #DetoxFromFox Fight #FoxLies: https://t.co/FZHVyfvjUM https://t.co/bqIWR4Hu8l https://t.co/5HmKLTuQt5 https://t.co/6JpmpADtD1 | 57 |
| 1638564365619036163 | What a nightmare @VerizonFios customer service is. I spent 20 minutes just trying to speak to a human to set up a basic service appointment, another 15 speaking to two different departments, was put on hold and...the call was disconnected. "Service" is not the right word. | 26 |
| 1640803171563081728 | @postcards4USA @DIRECTV @VerizonSupport @verizonfios @RCNconnects @comcast @CoxComm @Ask_Spectrum @TruthOverFox Spread the message. Fox lies. #Voterizer | 2 |
| 1638568422240911360 | @djrothkopf @verizonfios So much for clear, reliable fiberoptic communications. | 1 |
| 1639667149844398081 | @TonyFap4 @WhiteHouse @verizonfios Most of the fees are from government taxes, so this is really government trying to fix a government problem. | 1 |
| 1638886874776322050 | @djrothkopf @verizonfios MBA teaches that many businesses staff to the lowest level of svc possible, not the highest. The tech company I worked 15 years for treated their call center as a “cost” and spent the absolute least possible $ on it. It’s awful. | 0 |
| 1638775160949055489 | @verizonfios @VerizonSupport @Verizon @VerizonNews The worst app and website I have ever seen. Always issues and navigation will break, features wont work. | 0 |
| 1638793821172690944 | @SecretService @verizonfios I am being hacked by ppl who know that I am working Hatch Act Violations cases in PA. I have ppl on my PC w/o proper handshake please keep them off. Kaspersky won't monitor my connections. | 0 |
| 1638818660264611841 | @verizonfios how you gonna do me like that. 😒 https://t.co/GStZEGAa6D | 0 |
| 1638875260576579584 | And woke up to @verizonfios being out. Great. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638564365619036163 | What a nightmare @VerizonFios customer service is. I spent 20 minutes just trying to speak to a human to set up a basic service appointment, another 15 speaking to two different departments, was put on hold and...the call was disconnected. "Service" is not the right word. | 243 |
| 1640761824277667840 | Hey @DIRECTV @VerizonSupport @verizonfios @RCNconnects @comcast @CoxComm @Ask_Spectrum Message from @TruthOverFox! #DetoxFromFox Fight #FoxLies: https://t.co/FZHVyfvjUM https://t.co/bqIWR4Hu8l https://t.co/5HmKLTuQt5 https://t.co/6JpmpADtD1 | 99 |
| 1639663188244324352 | @WhiteHouse I paid $688 dollars for a flight to Miami of which $347 were for the flight itself and $341 were for taxes and an assortment of fees. I could also get into the fees that @verizonfios charges me monthly, but I’d run out of space. | 16 |
| 1638566283888443394 | @djrothkopf @verizonfios This is not just a Verizon problem. It’s corporate America almost across the board. There are a handful of companies that actually have good customer service, but they are few and far between. | 5 |
| 1640803171563081728 | @postcards4USA @DIRECTV @VerizonSupport @verizonfios @RCNconnects @comcast @CoxComm @Ask_Spectrum @TruthOverFox Spread the message. Fox lies. #Voterizer | 5 |
| 1641317179118215170 | Tonight I had the most incredibly disappointing experience with the customer service of @verizonfios I don’t usually even bother to care but damn. I won’t ever get my time that they wasted back. And the wild thing I’m gonna have to deal with them again tomorrow! https://t.co/wr5WOduJqA | 5 |
| 1638654275717922820 | @djrothkopf @verizonfios Did you tell them you're David Rothkop? | 5 |
| 1639667149844398081 | @TonyFap4 @WhiteHouse @verizonfios Most of the fees are from government taxes, so this is really government trying to fix a government problem. | 5 |
| 1641422246014066688 | @benshapiro @elonmusk Might have to call up @verizonfios and ask them why I can't seem to find the Trans Radical Activist Network. | 4 |
| 1638945879544709121 | Comcast already blowing me away with their service, moving in Monday and already had my service cancelled once out of no where. I miss you so much @verizonfios and I haven't even left you yet. | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #verizon | 7 |
| #detoxfromfox | 3 |
| #foxlies | 3 |
| #deardiary | 2 |
| #allhailthequeen | 2 |
| #openingday2023 | 2 |
| #voterizer | 2 |
| #bluejeans | 2 |
| #verizondown | 2 |
| #fios | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @verizonfios | 244 |
| @djrothkopf | 52 |
| @verizonsupport | 42 |
| @verizon | 26 |
| @comcast | 13 |
| @yesnetwork | 11 |
| @whitehouse | 11 |
| @directv | 10 |
| @tonyfap4 | 10 |
| @coxcomm | 8 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
21
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙄 | 4 | face_with_rolling_eyes |
| 🤬 | 3 | face_with_symbols_on_mouth |
| 👋🏾 | 3 | waving_hand_medium-dark_skin_tone |
| 🤣 | 3 | rolling_on_the_floor_laughing |
| 1️⃣ | 2 | keycap_1 |
| 👁 | 2 | eye |
| 🕧 | 2 | twelve-thirty |
| ‼️ | 2 | double_exclamation_mark |
| 😒 | 2 | unamused_face |
| 😭 | 2 | loudly_crying_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 32 |
| People & Body | 12 |
| Symbols | 4 |
| Travel & Places | 3 |
| Objects | 1 |