VFSGlobal - Tweet Data Analysis

Summarization

VFS Global provides services related to visas and other consular services. People have expressed their dissatisfaction with VFS Global's mask policy, staff interactions, premium services that do not reduce visa processing times, and website issues. On the other hand, people have also praised their polite staff and fast processing times.

Topic Modeling

1. Masks, Health and Safety
2. Premium Services from VFSGlobal
3. Visa Applications and Processing
4. Environmental Responsibility
5. Customer Service from VFSGlobal

Emotional Analysis

The majority of the emotions expressed in these tweets are positive, such as gratitude, joy, and admiration. Other emotions include anger, frustration, disappointment, and amazement. There is also a sense of injustice, as some of the tweets express a feeling of being taken advantage of or treated unfairly. Overall, these tweets reflect a range of emotions, both positive and negative.

Trend Analysis

1. Positive Experiences with Service and Productivity: 'Thank you @VFSGlobal for my Baby OCI ...Permanent Indian Visa.😍' , 'Kudos to everyone manning @VFSGlobal Delhi for the USA visa. From the security to the Staff. Super polite. Very patient with people who do not understand. Clear directions.', 'Having huge issues with VFS Global website. Cant log in - exceeded number of log ins permitted. Repeatedly not accepting payment (application not accepted, even tho everything is in order) - @VFSGlobal', 'My friend who applied from Delhi's VFS centre was able to submit the same set of documents without any problem. @vfsglobalcare @VFSGlobal ABSOLUTELY DISGUSTING.', "I'm totally amazed at the speed of the processing of my @homeoffice_ukvi Global Talent Visa extension: I went to deliver my biometrics last Tuesday at @VFSGlobal Santiago and I got my passport back from Colombia one week later. Let's be fair here: congratulations!"
2. Negative Press about Service and/or Productivity: "If you go to @VFSGlobal, Delhi the only aim of the staff is to somehow force you to opt for a premium service and pay more. I said no to all but to my surprise, I was charged for 'Bronze platinum service' in guise of courier service anyway. @vfsglobalcare", 'Premium services of @VFSGlobal do not reduce visa processing times, yet the staff will coax you, cajole you to pay more for it. This time they outrightly lied. I expect a refund @vfsglobalcare', "It's high time that antitrust bodies like @JusticeATR @CCI_India @EU_Competition @CMAgovUK look into global monopoly of @VFSGlobal @vfsglobalcare. Ppl r suffering, u r understaffed and sole player for facilating visas- u don't provide adequate services. Frustrated", '@VFSGlobal @vfsglobalcare Highly disappointed with the service from VFS mumbai office. The consulate / embassy sent additional documents request for visa approval to VFS however they can’t track and share with me. This is unnecessary delaying the visa time without any solution.'
3. Opposition to Mask Mandates: 'Masks cause chronic hypercapnia leading to acidosis & creating a fertile environment for cancer! Stop forcing children & ur employees to wear masks! @VFSGlobal @vfsglobalcare @VFSGlobalVisa Shameful &Criminal that all ur staff & visitors r forced to wear masks, following fake sc.'
4. Operations and Practical Details: '(VISAS 3/5) Introduisez votre demande bien à temps auprès de la représentation de votre destination principale ( @VFSGlobal pour 🇧🇪🇫🇷🇮🇹🇳🇴& les pays que nous représentons). 👩🏽\u200d💻Consultez notre site internet afin de ne pas oublier de documents', '#ConsularCamp in #Iowa held w/ @VFSGlobal, Indo-American Assn of Iowa & Sehgal Foundation.Applications for OCI, Passports & Renunciation Certificates were accepted & misc. consular services were rendered. Close to 150 people visited the camp.'
5. Company Updates & Collaborations: 'VFS Global: The Indian born Travel Startup that eased inter-country travel#ymedia #southasiandaily #VFSGLOBAL #india #startup #Intercountry #travellife #UpdateRead more at: @VFSGlobal @YudhvirJaswal', 'February 17th marked the first ever, DQ CIRCLE event hosted by DQ Living in collaboration with the US Commercial Service. Attendees included top management @VFSGlobal, Ambassadors, Diplomats & Business Leaders. @kayzosaudi provided the elegant array of appetizers and beverages.', 'We have, Zubin Karkaria, Founder & CEO, @VFSGlobal as one of our Grand Jury members for the ET Travel & Tourism Awards! #ETTravelTourism Awards is happening on 16th March. Nominate now- #awards #ETTravelWorld #Travel #Tourism #Awards'