Tweets Analysis - Keyword: @Wakanowdotcom
Overview
Total number of tweets analysed
87
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-29
Tweets covering
8 days
Average age of authors' accounts
5 years
Summarization
Customers are complaining about issues with Wakanowdotcom, an online travel agency, including difficulty buying tickets, declined payments, delayed refunds, and poor customer service. Some customers have threatened legal action and accused the company of fraud. There are also concerns about a lack of responsiveness from the company on various channels, including WhatsApp and email.
Topic Modeling
- Issues with payments and refunds on Wakanowdotcom
- Complaints about delayed responses from Wakanowdotcom customer service
- Request for refunds due to cancelled flights
- Concerns about Wakanowdotcom services and reliability
- Discussion of wheelchair services for traveling
Emotional Analysis
The tweets show a range of negative emotions directed towards travel company Wakanowdotcom. Many customers express frustration and anger at the company's perceived lack of responsiveness and failure to provide refunds or resolve issues. Some also express feelings of being scammed or defrauded by the company. In general, the tweets convey a sense of dissatisfaction and disappointment with Wakanowdotcom's customer service and reliability.
Trend Analysis
- Issues with refunds and payments on Wakanowdotcom
- Complaints about delayed responses and poor customer service
- Doubts about the legitimacy of Wakanowdotcom's services
- Mentions of other companies such as GTBank and Kuda
- Calls for attention and resolution to individual complaints
Types of Tweets
Number of Retweets
28
Percentage of total tweets
32%
Number of Original tweets
17
Percentage of total tweets
19%
Number of tweets that contain Mentions
87
Percentage of total tweets
100%
Number of tweets that were Replies
41
Percentage of total tweets
47%
Number of tweets that were Quotes
4
Percentage of total tweets
4%
Number of tweets that contain Hashtags
8
Percentage of total tweets
9%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 61 |
| Twitter for iPhone | 22 |
| Twitter Web App | 4 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| babyhotbillz | Hotbillz 🌚 | - | 14,332 |
| knorye_nnaji | Knoryea Onye Thriftshirts | I sell Thrift shirts (UK & US brands) WhatsApp-https://t.co/YIOVc3Ze0N IGhttp://Instagram.com/mensthriftstore_ngT |Austin’s wife 💍 | Eliora’s Mom | 6,448 |
| csmnig | Customer Service Mediator (CSM) | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 4,132 |
| wisone99 | sabiduria | Converting ideal world to a realistic world | 2,081 |
| thasadj | IMAGINE | Retweets ≠ endorsement / Ability to read in between the thin line | 1,879 |
| CBabes256 | Babes♥ | 🤩💓✨⚡💧🌬🍏 Just be-friend me✌🏼 | 1,547 |
| cuteibluvu | Babalola Olalekan I | Patient and honesty is the key. | 1,270 |
| dontimilehin1 | dontimilehin | Am a self employed personnel and love to help ppl but don't like cheat and live my life my way | 964 |
| rhotimi | Rotimi™,MFR | I AM So MANY THINGS rolled into one, a Global citizen, promoter of entertainment, tech-preneur, a big fan of everything cerebral, and a change driver. | 960 |
| _odera247 | Storm. 🇳🇿🇷🇺 | Die hard @Manutd fan. #Obidient | 698 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| knorye_nnaji | Knoryea Onye Thriftshirts | I sell Thrift shirts (UK & US brands) WhatsApp-https://t.co/YIOVc3Ze0N IGhttp://Instagram.com/mensthriftstore_ngT |Austin’s wife 💍 | Eliora’s Mom | 5,273 |
| cuteibluvu | Babalola Olalekan I | Patient and honesty is the key. | 4,048 |
| rhotimi | Rotimi™,MFR | I AM So MANY THINGS rolled into one, a Global citizen, promoter of entertainment, tech-preneur, a big fan of everything cerebral, and a change driver. | 3,531 |
| csmnig | Customer Service Mediator (CSM) | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 3,304 |
| 6isticPR | 6isticPR | public relations, publicity firm established to create, rebrand, event packaging, and extend the outreach of our clients. Parent House: @blackmediabrand | 2,643 |
| wisone99 | sabiduria | Converting ideal world to a realistic world | 1,666 |
| anurikaugo | Ugo | I am a HR specialist. | 1,580 |
| MichaelRemmy4 | Remmy Timeless | https://t.co/0twWvLxtUe | 1,304 |
| dontimilehin1 | dontimilehin | Am a self employed personnel and love to help ppl but don't like cheat and live my life my way | 1,112 |
| CBabes256 | Babes♥ | 🤩💓✨⚡💧🌬🍏 Just be-friend me✌🏼 | 1,105 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| LynnAdi3 | fun loving and versatile | 16 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 13 |
| ibonyipo2 | easy going with soft heart | 10 |
| lopsy02 | Beautiful Muslimah | 3 |
| greatkay | Arsenal, Nigeria, Manners | 2 |
| topeola316 | - | 2 |
| saintthfc | best behavior pays💕 Love growth… follow me here🤍 @BURNABOY and @SPURSOFFICIAL 🤍 | 2 |
| offixialgreatn1 | B҉I҉T҉C҉O҉I҉N҉ 🎉 | 2 |
| odunayofrancis2 | An Affiliate Marketer with a passion to lead others to follow | 2 |
| cuteibluvu | Patient and honesty is the key. | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638538694289244160 | @csmnig please help me escalate this as my lawyer is filing and im still writing @gtbank has requested a chargeback again and @UBACares declined even after confirming that the transaction was approved. @Wakanowdotcom do you provide your services with a declined transn? https://t.co/b000fJDzle | 2 |
| 1640309216270249986 | @ochejah61 @csmnig @kudahelp_ng @joinkuda @cenbank @ZenithBank @StanbicIBTC Same thing @Wakanowdotcom is trying to defraud me of #781,057 over a month https://t.co/GBAFHPcdoG | 2 |
| 1640313768327479296 | @deleoni1 @csmnig Same thing I'm experiencing with them @UBAonline and @Wakanowdotcom over a failed transaction I was debited for over a month ago. They have admitted the money is in their account but won't credit me https://t.co/PxiLW19I2H | 1 |
| 1638939890598699008 | @Wakanowdotcom has started scamming!! For over 6months I’ve been trying to get my refund, they keep telling me my @joinkuda bank account which I made the original payment with isn’t receiving the account, okay I’ve sent 3 different accounts | 1 |
| 1638555903090622468 | @csmnig please help me. This is the receipt for the declined transaction and the bank copy showing it was approved let @UBACares and @Wakanowdotcom effect a reversal of my funds @fccpcnigeria https://t.co/17GvecikRY | 1 |
| 1638543299974770690 | @instablog9ja @csmnig @fccpcnigeria @OrdinaryGcon @Gistloversblog1 @GistReel please help me I am in the hospital in Istanbul and @Wakanowdotcom and @UBACares are holding my money https://t.co/2mq6InFRqD | 1 |
| 1638542019889905665 | @gtbank_help @gtbank @UBACares @UBAGroup @Wakanowdotcom, Kindly engage and provide a quick resolution to @lynnAdi3's complaint. https://t.co/9pytW717ds | 1 |
| 1640314078840193027 | @zatkomol @csmnig @ZenithBank @stagar_btc @cenbank @EFCC_pad Same thing @Wakanowdotcom and @UBAonline are doing to me https://t.co/6keDwsd1tj | 1 |
| 1640522553113337861 | @Wakanowdotcom @ochejah61 @csmnig @kudahelp_ng @joinkuda @cenbank @ZenithBank @StanbicIBTC Do you issue tickets with declined transactions? This is the payment that was used to issue my flight reschedule and it was a transfer and not POS. The declined transaction and this one are 2separate transactions https://t.co/ukxflWAyJo | 1 |
| 1638566979014369285 | @Wakanowdotcom @instablog9ja @csmnig @fccpcnigeria @OrdinaryGcon @Gistloversblog1 @GistReel @UBACares I suspect a conspiracy within to share my money among themselves if not how do you go from same person agreeing and calling to debunk sending these receipts and confirming receipt and agment to chargeback https://t.co/FjPtCqFlTi | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639187610521223168 | @anurikaugo @Ladisamad @abati1990 A LOT of people who are not normally wheelchair bound do this when travelling. If in doubt, ask @Wakanowdotcom I paid for the service the last time my VERY HALE AND HEARTY mum had to travel by herself. I've joked about getting myself on it too to save me all the MMIA stress | 4 |
| 1640689733780090883 | @ogunmolakunle1 @csmnig @gtbank @gtbank_help @cenbank I know if my payment was with @gtbank they would have reversed all like they did 2 others on the same day I had a declined transaction with @Wakanowdotcom which they have brazenly refused to pay till now, its over a month and I am suing for damages. | 4 |
| 1640690521478758402 | @Wakanowdotcom @csmnig @gtbank @cenbank You have said this to me almost every day since 22 February 2023 when this happened. I have lost hope in your investigations. You know the truth and want to defraud me of my money but I will not let that happen. | 2 |
| 1640315684738543617 | To buy ticket now on @Wakanowdotcom is a problem | 2 |
| 1638148465904566275 | @CrownprinceCom2 @falzthebahdguy @mrmacaronii @Wakanowdotcom and @flyvaluejet please I need my refund, it has been more than 3 weeks I requested for a refund after the cancellation of my flight . | 2 |
| 1639201855422205953 | @topeola316 @Ladisamad @abati1990 @Wakanowdotcom We are talking about the CJN not just one regular elderly (retired) man or woman. There is no other better way to put this if not disguise. | 2 |
| 1641057175467352067 | @Nairaexchanger @jidesanwoolu @officialABAT @Wakanowdotcom kindly respond to my mail and your WhatsApp chat page. I just make a bank payment for a flight and I'm yet to get the itinerary for the flight | 1 |
| 1640309216270249986 | @ochejah61 @csmnig @kudahelp_ng @joinkuda @cenbank @ZenithBank @StanbicIBTC Same thing @Wakanowdotcom is trying to defraud me of #781,057 over a month https://t.co/GBAFHPcdoG | 1 |
| 1641063131085406208 | @Wakanowdotcom @Nairaexchanger @jidesanwoolu @officialABAT Kindly reply to your WhatsApp messages. You gave your WhatsApp to continue the complaint and is taking you time to reply. That's unfair | 1 |
| 1641063822302560259 | @Wakanowdotcom @Nairaexchanger @jidesanwoolu @officialABAT Could there be a reason for late response from your team? The complaint is urgent | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #wakanowholidays | 3 |
| #travelwithwakanow | 3 |
| #781 | 2 |
| #wakanow | 2 |
| #eastergetaway | 2 |
| #workersday2023 | 1 |
| #wakanowapp | 1 |
| #warri | 1 |
| #benin | 1 |
| #asaba | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @wakanowdotcom | 92 |
| @csmnig | 27 |
| @lynnadi3 | 16 |
| @gtbank | 16 |
| @ubacares | 14 |
| @jidesanwoolu | 12 |
| @officialabat | 12 |
| @cenbank | 12 |
| @nairaexchanger | 9 |
| @fccpcnigeria | 8 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
17
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🇸🇬 | 2 | Singapore |
| 🤔 | 2 | thinking_face |
| 💬 | 2 | speech_balloon |
| 🚢 | 1 | ship |
| 🌴 | 1 | palm_tree |
| ⛱️ | 1 | umbrella_on_ground |
| 💕 | 1 | two_hearts |
| 🇱🇧 | 1 | Lebanon |
| 🇰🇪 | 1 | Kenya |
| 🇲🇦 | 1 | Morocco |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 7 |
| Flags | 5 |
| Travel & Places | 2 |
| Animals & Nature | 1 |