Tweets Analysis - Keyword: @Woodland
Overview
Total number of tweets analysed
105
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-29
Tweets covering
8 days
Average age of authors' accounts
6 years
Summarization
Multiple Twitter users have expressed frustration with the poor quality of Woodland shoes and the company's lack of response to customer service complaints. Issues ranging from broken shoes to defective repairs to unresponsive customer support have been reported. Some users have also complained about difficulty returning products and delays in refunds. One user even accused Amazon of cheating them out of a refund for Woodland shoes. Overall, there seems to be a trend of declining quality and poor customer service for Woodland products, leading to angry customers and negative publicity on social media.
Topic Modeling
- Poor customer service and support
- Quality issues with Woodland products
- Refund/return issues
- Specific complaints/issues with Woodland shoes
- Promotion of Woodland products and services
Emotional Analysis
The tweets express a range of negative emotions such as frustration, disappointment, anger, and betrayal towards Woodland, a shoe brand, due to issues related to product quality, customer service, and refund processes. Customers have reported defective products, lack of response from customer service, false promises, and delays in refunds. Some customers have also expressed disbelief and shock that a reputed brand like Woodland is providing such poor services. On the other hand, there are also a few tweets promoting Woodland's products and services.
Trend Analysis
- Customers complaining about poor quality and customer service from @Woodland in regards to their shoes
- Multiple customers reporting issues with refunds and returns
- Customers expressing frustration with lack of response and resolution from @Woodland's customer service team
- Some customers suggesting that @Woodland's quality and support have declined in recent years
- One tweet promoting a different company's drilling services, possibly not related to @Woodland
Types of Tweets
Number of Retweets
25
Percentage of total tweets
23%
Number of Original tweets
49
Percentage of total tweets
46%
Number of tweets that contain Mentions
105
Percentage of total tweets
100%
Number of tweets that were Replies
30
Percentage of total tweets
28%
Number of tweets that were Quotes
1
Percentage of total tweets
0%
Number of tweets that contain Hashtags
32
Percentage of total tweets
30%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 68 |
| Twitter Web App | 25 |
| Twitter for iPhone | 11 |
| Twitter for Mac | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| SanjeevYadav_IN | Sanjeev Yadav 🇮🇳 | A Big Fan of #NarendraModi | Supporter of @GauravBh | Political Analyst | Follow by- @Gauravbhoffice @PiyushGoyalOffc @YudhvirSethiBJP | 1,126 |
| _abhayshahi | AB Shahi | You don't know who I'm! | 777 |
| R_1990NPSHSKYA | Raghvendra Singh 💙💚❤🧡💛💜🤎🖤🤍💫💥 | #Twitter #inspire | 479 |
| WaveMalls | Wave Malls | Wave Group is a pioneer in developing shopping malls in North India. Currently in Noida, Lucknow, Moradabad, Ludhiana and Jammu as Wave Mall. | 431 |
| BuyersWatchDog | BuyersWatchDog | Don't allow scammers exploit you. Join our community for advice on how to protect yourself, remain informed, and receive help dealing with businesses. | 403 |
| yogeeii | yogi | Hooked to the Mountains & the Ocean. Stuck in a Plateau. | 284 |
| pammi_prem | Prem Singh Pammi journalist | *हे राम* JOURNALIST AT HINDUSTAN AND SWATANTRA BHARAT NEWS PAPER. | 134 |
| mendonca_allwyn | Allwyn Mendonca | ABNLP and Treacle Academy UK certified International NLP trainer and coach. | 124 |
| idipali0506 | Deepali | #foodie#HRbyprofession#wandererbychoice#fighternotaquiter# | 117 |
| iam_p_j | pj | Witty, lazy bum and broke: In ascending order | 77 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| R_1990NPSHSKYA | Raghvendra Singh 💙💚❤🧡💛💜🤎🖤🤍💫💥 | #Twitter #inspire | 1,993 |
| pammi_prem | Prem Singh Pammi journalist | *हे राम* JOURNALIST AT HINDUSTAN AND SWATANTRA BHARAT NEWS PAPER. | 677 |
| Vikram_Singh_ | Vikram Singh | Overrated? Underachiever? The answer my friend, is blowing in the wind..... | 667 |
| yogeeii | yogi | Hooked to the Mountains & the Ocean. Stuck in a Plateau. | 649 |
| pardeepkhowal7 | Pardeep Khowal | सुनो सबकी,करो दिल की. | 472 |
| PandeyBilbo | Bilbo Pandey 🇮🇳 | - | 458 |
| Ranjitgujjar1 | Ranjit gujjar | Director at Shakti Real Estate.. | 452 |
| PrateekGarg2288 | Prateek Garg 🇮🇳 | MECM SME | 410 |
| Soooohnn | Sohan Chitre | In a world of worriers, be the Warrior..!! | 393 |
| StanlyCSam | Stanly C. Sam | Personal | 288 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| R_1990NPSHSKYA | #Twitter #inspire | 10 |
| eatondrillingco | Since 1928, Eaton Drilling has pioneered new methods to improve the quality and efficiency of our wells to meet the diverse needs of our customers. | 7 |
| KhayatiTaneja | CMO @Wisdomwindss | 6 |
| pardeepkhowal7 | सुनो सबकी,करो दिल की. | 6 |
| witsuwit123 | - | 5 |
| witsuwit2023 | - | 3 |
| devrajbajp40444 | अंत ही आनंद है | 3 |
| Vikram_Singh_ | Overrated? Underachiever? The answer my friend, is blowing in the wind..... | 3 |
| mayankx | - | 3 |
| RaviVerma00007 | 😀😀 Advocate of love❣ Finance Minister🙂 🐕 Animal Lover😺 Dreamer, Traveller, Foodieee, Believer... | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638368351763443712 | @Woodland see... https://t.co/GdJROBD9RZ | 4 |
| 1638974924588187648 | @KhayatiTaneja @consumr_rights @flipkartsupport @Woodland @Flipkart @BandBajaateRaho @DevrathPankaj @Syed_Azhar_ From last 2 days no update @flipkartsupport @Flipkart Kindly resolve the same issue ASAP.@BandBajaateRaho @BuyersWatchDog @consumr_rights @KhayatiTaneja | 4 |
| 1638754026115457024 | @KhayatiTaneja @consumr_rights @flipkartsupport @Woodland @Flipkart @flipkartsupport when you pick up my damaged and used product. I have already raised multiple tickets for the same. @BandBajaateRaho @Flipkart @Woodland @DevrathPankaj @KhayatiTaneja @Syed_Azhar_ | 3 |
| 1638591218555944965 | @Woodland Very bad customer service, I have given my shoes for repair and got my shoes with burnt outsole. I have send many mail regarding this fault but got reply "We shall check with the concerned team & revert soon" but they never get reply from their team for last 3 months. https://t.co/h4tg5yA5Vx | 1 |
| 1638729467920269313 | @imsafiqista @Woodland Oops ... I think Woodland has downgraded after sales support instead of upgrading .. I have been using Woodland since 2007 but yes now both quality and support are lacking | 1 |
| 1640742087980204033 | @Woodland I have ordered shoes with Order number - OR-2711052 from woodlandworldwide. I have placed request for exchange since i received larger size.. I have even mailed woodland at estore@woodlandworldwide.com. Please look into this, pathetic service support by woodland. | 1 |
| 1639604095316049920 | Divine flexibility with comfort In every step. Head to @Woodland store at your favorite mall #WaveMall #Lucknow. #Woodland #WoodSport #Shoe #Footwear #Athletics #SportCollection #Outdoorshoes #Comfort https://t.co/WkEYAGDqif | 1 |
| 1639818020037234689 | @KhayatiTaneja @consumr_rights @flipkartsupport @Woodland @Flipkart @BandBajaateRaho @DevrathPankaj @Syed_Azhar_ @BuyersWatchDog @BandBajaateRaho @flipkartsupport yesterday i have again shared product and box images on email. But my return request is showing cancelled. Plz help @BuyersWatchDog @consumr_rights @flipkartsupport @Syed_Azhar_ | 1 |
| 1638769092701343746 | @imsafiqista @Woodland It looks like robots are sitting at the customer service dept, which can only send automated mails. Shame on such big brands if they don't have good customer support system. What is the point buying from reputed brands..we can buy such ghatiya stuff from local market #shame | 1 |
| 1638772976169680896 | @imsafiqista @Woodland What a shame @Woodland. Services are getting degraded day by day ! Atleast don't cheat your customers. No loyal customer will buy your product if you will provide such services | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640452682136813568 | Bought a nice pair of @Woodland shoes and they broke down just a day later. Have emailed customer service so many times yet no response. Shame on you guys for looting people. #woodlandshoes #cheatingcustomer #woodland | 6 |
| 1638368351763443712 | @Woodland see... https://t.co/GdJROBD9RZ | 4 |
| 1638591218555944965 | @Woodland Very bad customer service, I have given my shoes for repair and got my shoes with burnt outsole. I have send many mail regarding this fault but got reply "We shall check with the concerned team & revert soon" but they never get reply from their team for last 3 months. https://t.co/h4tg5yA5Vx | 2 |
| 1638729467920269313 | @imsafiqista @Woodland Oops ... I think Woodland has downgraded after sales support instead of upgrading .. I have been using Woodland since 2007 but yes now both quality and support are lacking | 2 |
| 1638772976169680896 | @imsafiqista @Woodland What a shame @Woodland. Services are getting degraded day by day ! Atleast don't cheat your customers. No loyal customer will buy your product if you will provide such services | 2 |
| 1639154846988369920 | Hey @Woodland It’s been more than 1.5 Year and the refund isn’t initiated from Sep 2021 of order ID - 2288184 Repeated calls to customer care have only resulted in false promises. Disappointed with the lack of action on my refund request. #customerservice #Refund @ConsumerReports | 1 |
| 1638487282301771778 | @Woodland ,It is very annoying to order shoes from your online site for which am not able to return package as status of delivery has not been updated from the last 2 weeks. I have also mailed but no reply from your customer service. Order ID-2710506 #BadService #cheated | 1 |
| 1638769092701343746 | @imsafiqista @Woodland It looks like robots are sitting at the customer service dept, which can only send automated mails. Shame on such big brands if they don't have good customer support system. What is the point buying from reputed brands..we can buy such ghatiya stuff from local market #shame | 1 |
| 1638771401837379586 | @Woodland @jagograhakjago @Consumer2Court Dear sir/ madam Return order no.OR2718714. on March 15, 2023, I had ordered to buy sleeper. Due to not good quality, please try to return it as well as refund the payment. thank you | 1 |
| 1640353311131045888 | @amazonIN @Woodland @rttnind @AmazonBusiness @Flipkart @AJIOLife @reliancejio @Woodland amazon is cheating me i bought woodland shoes rs3020 from the amazon which i returned on 14.3.2023 i have not received refund till date | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #woodland | 15 |
| #adventure | 8 |
| #breaking | 7 |
| #getaways | 7 |
| #comfort | 6 |
| #explorepage | 5 |
| #footwear | 4 |
| #thewheredoesntmatter | 4 |
| #apparel | 4 |
| #winteroutfit | 4 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @woodland | 112 |
| @flipkart | 34 |
| @flipkartsupport | 30 |
| @consumr_rights | 18 |
| @khayatitaneja | 15 |
| @bandbajaateraho | 12 |
| @pardeepkhowal7 | 11 |
| @syed_azhar_ | 8 |
| @247wallst | 7 |
| @imsafiqista | 7 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
2
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ✅ | 2 | check_mark_button |
| 😜 | 1 | winking_face_with_tongue |
Emojis groups
| Emoji Group | Count |
|---|---|
| Symbols | 2 |
| Smileys & Emotion | 1 |