FamilyMobile - Tweet Data Analysis
Tweets Analysis - Keyword: @FamilyMobile
Veröffentlicht am 6. April 2023
Übersicht
Tweets covering
3 days
Latest tweet was on
2023-03-26
Earliest tweet was on
2023-03-23
Total number of tweets analysed
18
Average age of authors' accounts
7 years
Zusammenfassung
Multiple Twitter users are expressing frustration with their experience using Family Mobile's service. Issues raised include discrepancies between advertised and received amounts of data, the requirement to physically purchase SIM cards, sudden changes to phone numbers without notification, long wait times for customer service, and billing errors. Some users express hope for resolution, while others distance themselves from the service.
Themenmodellierung
- Customer service issues with @FamilyMobile
- Concerns regarding data plans and allocations
- Communication issues and lack of notification
- Negative experiences with @FamilyMobile
- Mentions of @CryptoBossLite and mapping
Emotionsanalyse
The tweets express frustration, anger, and disappointment towards @FamilyMobile customer service. Many customers feel misled and deceived by the company's terms and conditions, which allow them to alter agreements without notice. Some have had to go through several chat and phone sessions with representatives, waiting for call backs that never come. Others have had services changed or disrupted without notification, causing stress and inconvenience. There are also instances of sarcastic humor directed towards @FamilyMobile's poor service and lack of solutions.
Trendanalyse
- Issues with @FamilyMobile's customer service, including disputes over service plans and difficulty resolving problems (seen in tweets 1, 4, 6, 7, 9, 11, 12, 13, 15, 18, and 19)
- Concerns over @FamilyMobile's products, including questions about service quality and possible misleading marketing (seen in tweets 1, 15, and 20)
- Support and encouragement for those seeking resolution from @FamilyMobile, often from fellow Twitter users with similar experiences (seen in tweets 2, 3, 10, and 11)
- Anger and frustration towards @FamilyMobile, with some users expressing disappointment with the company's actions or lack of action (seen in tweets 1, 8, 12, 13, and 14)
- Complaints and criticisms of @FamilyMobile's overall approach and handling of customer service, suggesting widespread problems with the company (seen in tweets 1, 12, 13, and 14)
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Tweet-Arten
Number of Retweets
0
0% vom Gesamten
Number of Original tweets
9
50% vom Gesamten
Number of tweets that were Quotes
1
5% vom Gesamten
Number of tweets that were Replies
8
44% vom Gesamten
Number of tweets that contain Hashtags
0
0% vom Gesamten
Number of tweets that contain Mentions
18
100% vom Gesamten
Verwendete Geräte zum Tweeten
Top 5 Geräte
| Source | Count |
|---|---|
| Twitter Web App | 12 |
| Twitter for Android | 5 |
| Twitter for iPhone | 1 |
Geräteverteilung
Top 10 Konten nach Followern
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CryptoBossLite | CryptoBossLite 🎈 'Eric'🎈 | I ❤️ crypto but I ❤️ people more! A bit of a rabble-rouser but only in a respectful fashion. Kindness and compassion enthusiast. TIPIN and Helium addicted. | 1.130 |
| WillHNT | Will 🎈⚡️🇺🇸🚗 | - | 1.088 |
| JB3RG_ | Jesse | "Idea Guy" Exploring Web3 | NFT | GameFi | Tech BLDG on @hedera @helium 🎈 @RunOnFlux ⛏️ Question Everything | 977 |
| ahatlikethat | Twilight Time | - | 130 |
| BrittNayOsborne | Brittany Osborne | - | 54 |
| hearthums | Dorothy Lanasa | - | 34 |
| tytyw89 | tyler w | - | 7 |
Top 10 Konten nach Following
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CryptoBossLite | CryptoBossLite 🎈 'Eric'🎈 | I ❤️ crypto but I ❤️ people more! A bit of a rabble-rouser but only in a respectful fashion. Kindness and compassion enthusiast. TIPIN and Helium addicted. | 836 |
| WillHNT | Will 🎈⚡️🇺🇸🚗 | - | 827 |
| JB3RG_ | Jesse | "Idea Guy" Exploring Web3 | NFT | GameFi | Tech BLDG on @hedera @helium 🎈 @RunOnFlux ⛏️ Question Everything | 644 |
| ahatlikethat | Twilight Time | - | 432 |
| BrittNayOsborne | Brittany Osborne | - | 281 |
| hearthums | Dorothy Lanasa | - | 136 |
| tytyw89 | tyler w | - | 42 |
Aktivste Nutzer
| Username | Bio | Number of tweets |
|---|---|---|
| CryptoBossLite | I ❤️ crypto but I ❤️ people more! A bit of a rabble-rouser but only in a respectful fashion. Kindness and compassion enthusiast. TIPIN and Helium addicted. | 8 |
| BrittNayOsborne | - | 4 |
| ahatlikethat | - | 2 |
| JB3RG_ | "Idea Guy" Exploring Web3 | NFT | GameFi | Tech BLDG on @hedera @helium 🎈 @RunOnFlux ⛏️ Question Everything | 1 |
| WillHNT | - | 1 |
| hearthums | - | 1 |
| tytyw89 | - | 1 |
Tweets pro Tag
Top 10 Tweets nach Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1640013121338351616 | @FamilyMobile I already called the phone number. Your representative was the one who told me I had to physically go to a Walmart and buy three sim cards. | 0 |
| 1640009792113770501 | @FamilyMobile I went to pay my monthly bill and got a popup saying I'm a Verizon customer now? And I need to physically go to a Walmart and purchase 3 … | 0 |
| 1638747318370312192 | @FamilyMobile Thank you. Check DM's. Watch my YT video. | 0 |
| 1638753637802360832 | @FamilyMobile Lol... You route me right back to the same customer service that I just spent over an hour chatting with just so I can be told the same exact … | 0 |
| 1639014991406702592 | Going to waste another hour of my time tonight with @FamilyMobile customer service to see if they will honor the service I bought. Says 5GB, plain as day but only … | 0 |
| 1639050377323745280 | @FamilyMobile Oops My phone broke. Had to buy another type. | 0 |
| 1639053455959498753 | @CryptoBossLite @FamilyMobile Give them hell @CryptoBossLite tell them to quit mickey mousing around you have mapping to do for the good of mankind. | 0 |
| 1639054253430919176 | @WillHNT @FamilyMobile Definitely! | 0 |
| 1639078158421880834 | @FamilyMobile I chatted with customer service again. The agent said someone would call me back in 15 minutes but nobody did. | 0 |
| 1639092661834358784 | The @FamilyMobile saga continues. Second chat session with customer service was shorter this time. Was told a higher up would call me back within 15 minutes. Never got the call. … | 0 |
Top 10 Tweets nach Likes
| ID | Text | Like count |
|---|---|---|
| 1639014991406702592 | Going to waste another hour of my time tonight with @FamilyMobile customer service to see if they will honor the service I bought. Says 5GB, plain as day but only … | 1 |
| 1639053455959498753 | @CryptoBossLite @FamilyMobile Give them hell @CryptoBossLite tell them to quit mickey mousing around you have mapping to do for the good of mankind. | 1 |
| 1639054253430919176 | @WillHNT @FamilyMobile Definitely! | 1 |
| 1640013121338351616 | @FamilyMobile I already called the phone number. Your representative was the one who told me I had to physically go to a Walmart and buy three sim cards. | 0 |
| 1640009792113770501 | @FamilyMobile I went to pay my monthly bill and got a popup saying I'm a Verizon customer now? And I need to physically go to a Walmart and purchase 3 … | 0 |
| 1638747318370312192 | @FamilyMobile Thank you. Check DM's. Watch my YT video. | 0 |
| 1638753637802360832 | @FamilyMobile Lol... You route me right back to the same customer service that I just spent over an hour chatting with just so I can be told the same exact … | 0 |
| 1639050377323745280 | @FamilyMobile Oops My phone broke. Had to buy another type. | 0 |
| 1639078158421880834 | @FamilyMobile I chatted with customer service again. The agent said someone would call me back in 15 minutes but nobody did. | 0 |
| 1639092661834358784 | The @FamilyMobile saga continues. Second chat session with customer service was shorter this time. Was told a higher up would call me back within 15 minutes. Never got the call. … | 0 |
Top verwendete Sprachen
Top 10 Hashtags
Top 10 Erwaenungen
| Mention | Count |
|---|---|
| @familymobile | 18 |
| @cryptobosslite | 3 |
| @walmart | 1 |
| @willhnt | 1 |
Wortwolke der Tweets
Emoji-Analyse
Durchschnittliche Emojis pro Tweet:
5
Verwendete Emojis
| Emoji | Count | Emoji Text |
|---|---|---|
| 😆 | 1 | grinning_squinting_face |
Emoji-Gruppen
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |
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